Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.8 48 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).
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Care Provided by Care South at Home Somerset & West Dorset

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £37

* subject to assessment / day
Contact us for more options

These prices are only a guideline, please contact Care South at Home Somerset & West Dorset to find out the exact price for your requirements.

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rahul Gohulan (Head of Care at Home)

Care South at Home Somerset & West Dorset Reviews (48)

9.8

Care South at Home Somerset & West Dorset has a Review Score of 9.8 (9.781) out of 10, based on 40 reviews in the last 2 years.
Over all time Care South at Home Somerset & West Dorset has 48 reviews.

Overall Experience
  • 34
  • 12
  • 2
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Date Published
  • 48
  • 17
  • 36
  • 40
  • 8
Reviewer Connection to Care South at Home Somerset & West Dorset
  • 29
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  • 5
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  • 1
  • 1
Total of 48, showing 21-40
Review from J S (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are well-trained.
Carere are consistent.
Smart in appearance.
Carers are good communicators.
Carers are trained to be vigilant in their tasks.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for your feedback and taking the time to complete this review it is very much appreciated it really is so nice to hear .Please do not hesitate to contact us if you feel there is anything else we can do to support you
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Review from E S (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
A particular staff member is very good.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to send this positive feedback it is so nice to hear that you are very happy with the support you are receiving Please do not hesitate to contact us if there is anything else we can support you with.
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Review from K S (Daughter of Client) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our first experience of carers visiting my mother on a 2 x day basis and we find ourselves very impressed, not only with the team who visit but with support from the office-based team.
The whole approach to Mum's care has been friendly, supportive and entirely professional.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for the kind words I am so glad that our support is making a difference to your Mum it is so nice to hear when things are going well
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Review from S G (Client) assisted by family/friend published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since cancer treatment, carers have been very kind and caring, the office also checked on me. This was very thoughtful. Staff also checked my wife was managing ok.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for your kind feedback its so nice to hear the service has made a difference
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Review from D H (Daughter of Client) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole, the carers treat mum really well. Their time keeping is good too.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words. We're really pleased to hear that your mum is being well cared for and that our carers' timekeeping meets your expectations. Consistency and compassion are at the heart of what we do, so your feedback means a great deal to us. If there's ever anything more we can do to support you or your mum, please don't hesitate to reach out.
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Review from M L (Client) assisted by family/friend published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise my carers enough, they do all I ask and more.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words. We're absolutely delighted to hear that you're happy with the care and support our team provides. Your appreciation means the world to our carers, who always go the extra mile to ensure our clients feel safe, respected, and well cared for. We'll be sure to pass on your lovely feedback to them!
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Review from C H (Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been a great getting me back on my feet.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words! We're so pleased to hear that we've been able to support you in getting back on your feet. It's always our goal to provide care that truly makes a difference, and your feedback means a lot to the whole team. Wishing you continued strength and good health!
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Review from J H (Daughter of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and myself have felt well supported by Care South at Home. They have been reliable, pro- active and understanding of her condition and situation. Mum looks forward to their visits and feels able to express her needs. We have both been treated in a professional and and approachable manner.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you for taking the time to share such lovely feedback. We're so pleased to hear that both you and your mum have felt supported by our team. It's incredibly important to us that our care is not only professional and reliable, but also personal and understanding of each individual's needs. We're glad to know your mum looks forward to our visits - that truly means a lot. We'll be sure to pass on your kind words to the team.
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Review from J S (Husband of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care services from Care South were good and the carers were friendly and did their work carefully and effectively.
Timing of the four visits each day was uncertain and this was a little difficult for the family to work around.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you for your feedback. We're really pleased to hear that you found our care services to be good and that our carers were friendly and effective in their support. We also appreciate you highlighting the challenges around the timing of visits. We understand how important consistency is for families, and we're always looking for ways to improve in this area. Your comments have been shared with the team, and we'll continue working to provide the best possible experience.
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Review from J E (Client) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care South have looked after my needs for approximately two years to date, they visit every other day and carry out multiple tasks. I find all the carers friendly and helpful and they treat me with dignity and respect.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you feel well-supported by our team and that our carers have been treating you with the dignity and respect you deserve. It means a great deal to us to know that you've felt consistently cared for over the past two years. We'll be sure to pass on your lovely feedback to the team-they'll be thrilled to hear it!
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Review from Paul C (Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is ok - love care south - no problems.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words and for taking the time to leave a review! We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know.
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Review from A O (Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came home from hospital following a stroke I was barely able to butter a piece of toast, but with the encouragement of my carer I am now 3 weeks later able to prepare food for myself They gave me strength to reach these goals.
Reply from Rahul Gohulan, Operation Support Manager at Care South at Home Somerset & West DorsetThank you so much for sharing your experience. We're truly moved to hear about your incredible progress since coming home from hospital. It's wonderful to know that our carer's support and encouragement played a part in helping you regain your independence and confidence. Stories like yours inspire our whole team and remind us why we do what we do. Wishing you continued strength and success on your recovery journey - we're so proud of you!
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Review from L M (Son of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been receiving care from the Care South @ Home team for approx. one year and I have been delighted with the service. The team are remarkably patient and respectful, and have been able to build trust over time, enabling Dad to remain at home and to maintain his independence. I am truly
undebited to the team and enormously grateful for their work and dedication.
Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West DorsetThank you so much for taking the time to review our Care at Home team in Crewkerne. I will ensure your comments are shared with the wider team who I am sure will be thrilled. Wishing you all the best.
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Review from R B (Husband of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At 90 years of age, our main concern in that we can stay in our own home and Care South provides the help that we need to do this. The care assistants are kind and understanding and bring sunshine within our home.
Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West DorsetThank you for your lovely comments, I am so pleased that you are treated so well by the Care South staff that visit you at home. Wishing you all the very best.
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Review from Bill U (Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having called upon Care South to help me. after being discharged from hospital at short notice. Requiring daily visits to assist with washing etc. From the initial meeting to my termination found the service second to none, everyone I had pleasure of meeting were friendly and extremely helpful.
Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West DorsetThank you for your wonderful 5* review, the team will be delighted by your comments. Wishing you all the very best.
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Review from Philip L (Husband of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care South are such a great support to my wife, who has dementia and myself. They do not mind what they have to do and everything is accomplished with kindness and care. They are on absolute godsend and I would be lost without them. I have no hesitation is recommending the company whole heartedly.
Reply from Sarah Broom, Registered Manager at Care South at Home Somerset & West DorsetThank you so much for your kind words, feedback like this means so much to all of our amazing staff at Care South. Wishing you all the best.
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Review from Nigel A (Client) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care provided is of a high standard with caring friendly and understanding staff. One is made to feel that you're treated as an important individual and my feelings are well received. The carers make every effort to be punctual despite emergencies and hold ups. Overall I am very satisfied with the treatment
and care that I received.
Reply from Sarah Broom, Care at Home Manager at Care South at Home Somerset & West DorsetThank you for taking the time to leave a review for our Somerset Care at Home team. The team take pride in the care the offer to provide to clients in the community, your comments therefore will mean so much. Best wishes.
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Review from D P (Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are very supportive.
Helpful, kind and friendly - all with a smile.
What more do you want?
Gold star for all.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for your review. We really really appreciate you taking the time to complete the feedback.
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Review from M W (Client) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The service I receive is adequate to my needs. I mostly have a 7 am visit, but there are times, especially at the weekends when I don't know when a carer will turn up. I am not always informed about any change. This is frustrating, as staff seem to have time off at a minute's notice. This is not a way
to run a business. More staff are needed. It seems so many of the staff do not want to work weekends.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for your feedback which is very important to us. I am sorry our service is not meeting your expectations and will be in contact shortly to discuss further. Thank you once again.
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Review from L G (Wife of Client) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care he receives.
Many thanks.
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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Care South at Home Somerset & West Dorset is calculated as follows: ( (196 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rahul

Rahul Gohulan

Job Title: Head of Care at Home Joined: 2022

I embarked on my career in the care industry in 2006 and have since gained extensive experience across a range of care settings, including domiciliary care, residential care, supported living, and patient transport services.


Throughout my career, I have held several senior leadership roles, including Registered Manager, Operations Manager, and Regional Manager. I have worked closely with teams to ensure compliance with CQC standards, support HR functions, oversee training programmes, manage accounts, and contribute to marketing strategies. My operational and strategic expertise has enabled me to consistently deliver high-quality services while maintaining the highest standards of care.


In addition to these roles, I have served as Executive Manager and Business Development Manager, where I focused on driving growth and operational efficiency within the organisation. I also undertook an interim role as Regional Director, leading regional teams through periods of transition and ensuring continued success during these times.


In 2022, I transitioned into the role of Operations Support Manager at Care South at Home, where I played a pivotal part in driving operational improvements and supporting team development. By 2025, I was honoured to take on the position of Head of Care at Home and Care Manager for the Somerset and West Dorset service. In this capacity, I lead a dedicated team of professionals, always ensuring that the well-being of those we support is at the forefront of everything we do, and continuously striving to improve the quality of our services.


I am passionate about creating an environment where clients receive the care they deserve, and where teams feel supported and empowered to deliver exceptional care. With over 19 years of experience in the sector, I remain focused on maintaining high standards, enhancing service delivery, and leading with integrity and compassion, always ensuring compliance with CQC regulations and delivering care that meets or exceeds regulatory standards.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service - more info.