Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.4 23 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).

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Care Provided by Care South at Home Somerset & West Dorset

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Broom (Care at Home Manager)

Care South at Home Somerset & West Dorset Reviews (23)

Total of 23, showing 21-23
9.4

Care South at Home Somerset & West Dorset has a Review Score of 9.4 (9.445) out of 10, based on 23 reviews in the last 2 years. Over all time Care South at Home Somerset & West Dorset has 23 reviews.

Overall Experience

  • 13
  • 8
  • 2
  • 0
  • 0

Date Published

23
11
14
23
0

Review from Hazel H (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, it is very nice to hear that you are happy with the support you are receiving, I will pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham D (Friend of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you for taking the time to leave a review, this feedback is so nice to hear .I will pass it on to the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Antonia K (Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.

Reply from Sarah Broom, Manager at Care South at Home Somerset & West Dorset

Thank you so much for taking the time to leave a review. It is very nice to hear how much of a difference staff are making and how much you enjoy their visits. I will be sure to pass this on to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.445)

Overview of Review Score

The Review Score of 9.4 (9.445) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.445 for Care South at Home Somerset & West Dorset is calculated as follows: ( (80 Excellents x 5) + (40 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 137 Ratings = 4.445

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Sarah

Sarah Broom

Job Title: Care at Home Manager

"I have been a part of Care South for over twenty years, working in just about every role in our community services. It fills me with pride to come into work every day as the manager of our Care South at Home Somerset and West Dorset service, seeing families grow and people’s lives change.


Being CQC rated Outstanding for Care is a testament to the dedication of my team towards our clients and our local communities. They have proven time and time again that when things get tough, they step up – whether it’s battling through snow or COVID-19."


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service – more info.