Care South at Home Somerset & West Dorset

4 The Linen Yard, South Street, Crewkerne TA18 8AB
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9.8 48 Reviews
  • Care South at Home Somerset & West Dorset, Crewkerne
Care South provides a wide range of home care services, from a friendly team of professionals. The team will understand your individual needs and work with you, whether it's just the occasional visit or multiple, temporary or longer term that works for you.

Flexible care options include:
- Personal care
- Companionship
- Respite
- Welfare checks
- Housekeeping and home help
- Collecting prescriptions
- Shopping and fun activities
- Administration of medicines
- Recovery, reablement and rehabilitation
- Mobility support
- Support to access assistive technology
- Specialist care including dementia and end-of-life care

Care South at Home Somerset & West Dorset is rated 'Outstanding for Care' by CQC (May 2018).
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Care Provided by Care South at Home Somerset & West Dorset

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.50 – £37

* subject to assessment / day
Contact us for more options

These prices are only a guideline, please contact Care South at Home Somerset & West Dorset to find out the exact price for your requirements.

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care South at Home Somerset & West Dorset to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Rahul Gohulan (Head of Care at Home)

Care South at Home Somerset & West Dorset Reviews (48)

9.8

Care South at Home Somerset & West Dorset has a Review Score of 9.8 (9.781) out of 10, based on 40 reviews in the last 2 years.
Over all time Care South at Home Somerset & West Dorset has 48 reviews.

Overall Experience
  • 34
  • 12
  • 2
  • 0
  • 0
Date Published
  • 48
  • 17
  • 36
  • 40
  • 8
Reviewer Connection to Care South at Home Somerset & West Dorset
  • 29
  • 7
  • 5
  • 5
  • 1
  • 1
Total of 48, showing 41-48
Review from H F (Client) assisted by family/friend published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, I find the service ok, sometimes it can be a bit hit and miss, but apart from that it's not all bad. The one thing I would be critical of is not receiving a list of times during the weeks when the carers arrive, it would be a great help if my mother could have a list posted to her to let
us all know what time of the day to be expected to arrive at.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for your feedback, it is very important to us as it helps us improve our service. Arrangements have been made for you to be informed of timings. Please contact me if you have any questions or if there is anything else I can help you with.
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Review from M S (Client) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a retired university lecturer, it is crucial that your students enjoy the experience in a calm environment. The majority of carers do that, but I feel that there should be more training to reinforce that enjoyable experience. It should not be the case that they arrive to do their job at my expense
and arrive and finish as soon as possible. Yes, I understand their time is limited, but it is necessary that the carer leaves the recipient in a calm state of mind. The majority are fine, but there is one who is hyperactive and it takes me about one hour to recover from the 'gust of wind'! Care South know about this and needs to address the problem by perhaps 'having a word'!
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for your feedback, I will address your comments with the team who will work hard to resolve the issues you have been experiencing on occasion. Please do not hesitate to ring me if there is anything else I can help with.
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Review from Marion P (Client) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unhappy with the time between visits. I think 6:30 or anything up to 9 o'clock is too early to go to bed. My times would be between 8:30 to 9:30 mornings and between 1 o'clock and 2:30 dinner. 5 o'clock to 6 tea if possible and no gentlemen morning or evening please.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for your feedback, it is very important to us. I am sorry timings are sometimes unsuitable. I will pass your comments on to the planning team to review. In the meantime please do not hesitate to contact me if I can be of further assistance .
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Review from J F (Son of Client) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother really enjoys engaging with her carers (and they with her). She is always treated very well.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to complete the feedback form. It is so nice to hear things are working well for your Mum I will pass this feedback on to the team.
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Review from Tim B (Son of Client) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care South looked after my mother during her D2A assessment period. I can not rate the carers highly enough as each was very professional in their approach, treating my mother with the greatest respect, dignity and, when appropriate, humour. My mother and I benefitted from their reassurance and kindness
at a difficult time for both of us, and we were both sorry to say goodbye to these amazing people at the end of the assessment.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you very much for taking the time to feedback to us any type of feedback helps us improve our service, and it is really good to hear that the team supported you both through a difficult time. Best wishes from the team at Crewkerne
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Review from Hazel H (Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nearly on time. Nice chat. One in particular is a most pleasant person and helps me to do many things in my time.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to leave a review, it is very nice to hear that you are happy with the support you are receiving, I will pass this on to the team.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Graham D (Friend of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A professional, caring service - the app gives great comfort of knowing immediately what is happening during a visit and raise concerns that can be handled promptly. The carers soon picked up what was needed and acted accordingly.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you for taking the time to leave a review, this feedback is so nice to hear .I will pass it on to the team
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  • Management
  • Treated with Dignity
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Review from Antonia K (Client) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have excellent care from my carers. They have been coming to see me for a long time. I look at them as not only my carers but also my friends. I go on shopping trips which I thoroughly enjoy. They make sure the house is clean and tidy. I look forward to seeing them every day.
Reply from Sarah Broom, Manager at Care South at Home Somerset & West DorsetThank you so much for taking the time to leave a review. It is very nice to hear how much of a difference staff are making and how much you enjoy their visits. I will be sure to pass this on to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Care South at Home Somerset & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.781 for Care South at Home Somerset & West Dorset is calculated as follows: ( (196 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.781
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care South at Home Somerset & West Dorset is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rahul

Rahul Gohulan

Job Title: Head of Care at Home Joined: 2022

I embarked on my career in the care industry in 2006 and have since gained extensive experience across a range of care settings, including domiciliary care, residential care, supported living, and patient transport services.


Throughout my career, I have held several senior leadership roles, including Registered Manager, Operations Manager, and Regional Manager. I have worked closely with teams to ensure compliance with CQC standards, support HR functions, oversee training programmes, manage accounts, and contribute to marketing strategies. My operational and strategic expertise has enabled me to consistently deliver high-quality services while maintaining the highest standards of care.


In addition to these roles, I have served as Executive Manager and Business Development Manager, where I focused on driving growth and operational efficiency within the organisation. I also undertook an interim role as Regional Director, leading regional teams through periods of transition and ensuring continued success during these times.


In 2022, I transitioned into the role of Operations Support Manager at Care South at Home, where I played a pivotal part in driving operational improvements and supporting team development. By 2025, I was honoured to take on the position of Head of Care at Home and Care Manager for the Somerset and West Dorset service. In this capacity, I lead a dedicated team of professionals, always ensuring that the well-being of those we support is at the forefront of everything we do, and continuously striving to improve the quality of our services.


I am passionate about creating an environment where clients receive the care they deserve, and where teams feel supported and empowered to deliver exceptional care. With over 19 years of experience in the sector, I remain focused on maintaining high standards, enhancing service delivery, and leading with integrity and compassion, always ensuring compliance with CQC regulations and delivering care that meets or exceeds regulatory standards.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home Somerset & West Dorset to verify any information. View our terms and conditions. Care South at Home Somerset & West Dorset has an Enhanced Service - more info.