What Type of Services does Hands In Harmony (Milton Keynes) offer?

Hands In Harmony (Milton Keynes) offers Home Care.

How many Carers does Hands In Harmony (Milton Keynes) employ?

Hands In Harmony (Milton Keynes) employs 90 carers.

Hands In Harmony (Milton Keynes), 6 Warren Yard, Warren Park, Stratford Road, Wolverton Mill, Milton Keynes, Buckinghamshire MK12 5NW

Hands In Harmony (Milton Keynes)

6 Warren Yard, Warren Park, Stratford Road, Wolverton Mill, Milton Keynes MK12 5NW

3 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Order by:

Review from D W (Next of Kin) published on 22 May 2023
Submitted via Website • Report

Overall Experience

My mother was discharged from hospital under the hospital reablement programme. Hands in Harmony was contracted by MK Council Adult Social Care.
The carers were responsible for administering medication. Over a period of 6 days, only half the medication had been administered and they were caught out.
MK

Council investigated the matter under Section 42 and the complaint upheld.

Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)

The client was transferred to our care from the hospital for a brief recovery programme. Initially, there was some confusion regarding the timing and responsibility for medication administration. In response, we fully co-operated with a safeguarding investigation, which resulted in a “partial substantiation” of the issue. As a result, we have made changes to our procedures and provided retraining to our staff to prevent any similar occurrences in the future.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Sister-in-law of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience

Like all professions, some staff are better than others. Based on three and half days of service in 2021. Would not let the staff from Hands in Harmony Milton Keynes across our front door. The last person was unprofessional, looking after somebody with dementia. Still waiting to hear from the manager!

Reply from Terry Turner, Chairman at Hands In Harmony (Milton Keynes)

The last carer referred to in this review witnessed a serious incident that resulted in the involvement of other agencies. To date, no family member has subsequently contacted us or made a complaint. If they had, we would have referred them to one of the other agencies who took over responsibility.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda G (Daughter of Client) published on 20 February 2017
Submitted via Website • Report

Overall Experience

My 95 yr old mother had carers from Everycare for 2 months. They were always punctual and did everything they could for her to ensure that she was comfortable and happy. Unfortunately, it was not possible for her to remain at home and she was transferred to a Nursing Home.

The Office staff were always

courteous and helpful and nothing was too much trouble for them, they always implemented my requests or suggestions.

I would have no hesitation in using Everycare again and would recommend them 100%.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Hands In Harmony (Milton Keynes)