Home Instead (Ealing & Hounslow)

130 Uxbridge Road, Hanwell, London W7 3SL
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9.5 76 Reviews
  • Home Instead (Ealing & Hounslow), London
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Ealing) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble. They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.
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Care Provided by Home Instead (Ealing & Hounslow)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Leena Lakhani (Owner)

Home Instead (Ealing & Hounslow) Reviews (76)

9.5

Home Instead (Ealing & Hounslow) has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Ealing & Hounslow) has 76 reviews.

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Reviewer Connection to Home Instead (Ealing & Hounslow)
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Total of 76, showing 21-40
Review from William R (Power of Attorney of Client) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having worked with this group of staff to do the best we can for my friend and their client, I have always found them responsive to problems, caring and flexible about how care is provided. I have always been able to talk to someone about the person they were caring for and are always working together
to do the best for her. I am happy to endorse their work.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank You Will for your review. I Home Instead are able to deliver live-in care for the client with continuous support from you and regular meetings with yourself, so she can continuously live in her…read more
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Review from Harry C (Client) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have just employed Home Instead both for myself as client and for my late wife for several years and have been well served in every respect.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Supporting yourself and your late wife over the years, confirms how important it is for care providers to be flexible for each client's individual needs and I am extremely happy we can be flexible to…read more
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Review from Martin K (Son of Client) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the care which Home Instead Ealing have provided for my father. He has gradually needed more help, and Home Instead have shown great flexibility in extending the amount of care he receives. The current live-in carer combines sensitivity and interest in my father as a person with
a thoroughly professional approach. I appreciate that he encourages my father to do as much as possible for himself, to remain as independent as he can. The office staff are also unfailingly communicative and helpful: I have the feeling that we are working together to look after my father, and I am relieved to feel that he is in such good hands.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your kind comments. It's great to see your father making progress with the help of our Care Professionals.
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Review from Jeremy G (Son of Client) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good communication. Very helpful carer. Yy mum is greatly helped by her visit.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your review. We have supported mum for 18 months now and it's great to see she has the same regular Caregiver.
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Review from Jane P (Daughter of Client) published on 11 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were all so impressed with the whole team at Home Instead Ealing. The gentle, considerate approach of everyone we met made us all feel very well cared for. The owner and his staff took an enormous amount of care, trouble and time to find out all about Dad, and his physical needs as well as getting
a detailed sense of his personality, which meant a lot to us all. Our carer was gentle and kind as well as helpful and capable. We are very grateful for your help at a very difficult time for us.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for the kind words, we always thrive to understand our clients/families care/support needs.
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Review from Anne M (Client) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in great difficulty when the lockdown started as we were shielding but at that stage not officially registered as extremely vulnerable so getting shopping was impossible. We had just moved to the area so had no friends to help us either. We contacted Home Instead who were very busy but agreed
to help us with shopping. They have been absolutely marvellous, always very kind and helpful and extremely efficient. We can't praise them enough. We haven't other needs at present but when we do have, we will have no hesitation in asking for help from this excellent organisation.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
I remember you calling us and me talking to you at length. Yes, we were busy but there was no way we were going to leave you without your weekly shop. You formed a great trusting and understanding…read more
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Review from S R (Client) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely satisfied with the companionship provided. The caregiver is very good and I enjoy her company. I would recommend Home Instead to others.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your review. This always helps us understand the level of care we are providing and also confirms the personal touch we offer.
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Review from L S (Daughter of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead provided consistently excellent carers for my mother, who were always kind, caring and very professional. Mum looked forward to seeing them every week and I was happy knowing she was well looked after.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your feedback. We strive to provide professional, consistent personable care and support and it's great to receive good feedback that confirms this from our clients.
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Review from J S (Daughter of Client) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to thank you personally and show how much I appreciated the care that you gave to mum. I am thankful that you took the time to get to know mum and listened to her carefully always following her wishes until the end. You are very important to our family and will be eternally grateful for the
compassion and kindness you showed to her. Thank you.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Yes, it was very sad of your mums passing, our CAREGiver and your mum built up a great understanding. And now It's great to see the same CAREGiver is supporting your father.
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Review from S W (Son of Client) published on 6 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The three veterans are wonderful - caring, efficient and loving, they meet all our requirements easily.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Great to see you are happy with our veterans! (CAREGivers) Long may it continue.
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Review from A L (Daughter of Client) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied Mum receiving high-quality care.
Good communication.
Staff always helpful.
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Review from Leslie D (Client) published on 19 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My carer comes for one hour every morning and is very good at his job. He is caring, polite, trustworthy and honest. We just take each day as it comes, especially during the lockdown period. That's all I have to say.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you so much for your very kind words about your CAREGiver. The pandemic/lockdown has been challenging for everyone, and it's good to see you have had the same CAREGiver all the way through…read more
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Review from N H (Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very pleased with care I have.
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Review from J L (Client) assisted by family/friend published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good communication at all times.
Friendly staff.
Good service!
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Review from P C (Client) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used Home Instead for the past ten years but in the past four months they have delivered very safe, reliable and secure services, prior to the current pandemic they performed extremely excellent but the home surpassed it throughout the crisis, especially the two regular carers who have looked
after me throughout.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
I can remember first coming to see you 10 years ago to do the assessment. It's so wonderful to hear that we have provided care for such a long time and made a difference. To hear that throughout the…read more
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Review from B L (Wife of Client) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very good and I am very pleased with everything they do for us. So happy with our carer.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your kind comments. I remember coming to see you on Christmas Eve 2019 when we started providing care and how anxious you were. And it's great to see you have the same CAREGiver since we…read more
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Review from D M (Daughter of Client) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Home Instead Senior Care provided a great service to my mother. I am so grateful for what they offer in terms of outreach support. The caregivers really treat Mum so well; they are like an extended family. I'm really happy with the service, and I know that Mum is safe and well cared for. The staff in
the office are polite and really helpful. They have supported me during difficult times and really seem to work with the family.
Reply from Tony Hussain, Owner at Home Instead (Ealing & Hounslow)
Thank you for your honest and kind comments. We have supported you as a family for more than 1 year now. The continuity of the caregiver has made the difference and this is what we promised you…read more
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Review from M H (Daughter of Client) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother found all her carers very helpful and understanding. She now has a permanent carer who she has a good connection with and they got along very well. The carer is a great cook and always makes sure my mother is OK before she leaves her. We also find the office staff very helpful too.
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Review from L W (Daughter of Client) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home Instead has made a difference to mum and me, as a two-person family. The care and support they provide means, we feel mum is looked after and we are never isolated or alone. The staff are professional at all times and their love of caring for others shines through. We would recommend Home Instead
to everyone - and we do!
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)
Thank you for your kind words. It's extremely important for us to provide care that is professional but also personal to our clients.
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Review from C W (Daughter of Client) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is able to maintain a fairly independent life, with the help of the carers. He enjoys walks in the park and attending the Salvation Army afternoon, which he can do with the help of the carers.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)
Independence of our clients is important to us, and if they can continue to do things they enjoy like going to the Salvation Army, then we know we are making a difference.
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Home Instead (Ealing & Hounslow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Home Instead (Ealing & Hounslow) is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ealing & Hounslow) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paschalina

Paschalina Pazou

Job Title: Registered Care Manager Joined: 2023

The Registered Care Manager, Paschalina Pazou, has a Level 2 Diploma in Working in Care, a Nursing Degree, a Level 5 Leader in Adult Care and an MSc in Dementia. The Registered Care Manager has over 12 years of experience working in Health and Social Care. Paschalina has achieved Train the Trainer Qualifications in the following disciplines: Dementia Care, Parkinson’s Care, Asthma and COPD, Compression Stockings, End of Life Care, Catheter and Stoma Care. Paschalina is passionate about delivering person-centred care for individuals who live at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ealing & Hounslow) to verify any information. View our terms and conditions. Home Instead (Ealing & Hounslow) has an Enhanced Service - more info.