Home Instead (Ealing & Hounslow)

130 Uxbridge Road, Hanwell, London W7 3SL
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9.8 75 Reviews
  • Home Instead (Ealing & Hounslow), London
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Ealing) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble. They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Leena Lakhani (Owner)

Home Instead (Ealing & Hounslow) Reviews (75)

9.8

Home Instead (Ealing & Hounslow) has a Review Score of 9.8 (9.760) out of 10, based on 16 reviews in the last 2 years.
Over all time Home Instead (Ealing & Hounslow) has 75 reviews.

Overall Experience
  • 48
  • 26
  • 1
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Date Published
  • 75
  • 2
  • 4
  • 16
  • 59
Reviewer Connection to Home Instead (Ealing & Hounslow)
  • 24
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  • 14
  • 4
  • 2
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  • 1
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Total of 75, showing 41-60
Review from S S (Daughter of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable, flexible, courteous staff.
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  • Treated with Dignity
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Review from Gurvinder C (Daughter of Client) assisted by family/friend published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the support and care at the service. Followed through with regular reviews if changes required. Mum is very attached to the carer who is very good with Mum.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Looking after your mum for almost 2 years now. Thank you for the review and kind comments of the care received. Our hourly rates may be a little higher than others, but we also aim to deliver a very high quality of care, with continuity, giving our clients a choice of CAREGiver and regular support visits and reviews of how we can improve the care and support even further.

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Review from John B (Son of Client) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all-round support.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

It's great to hear that we have been offering care and support for mum for over 3 years now and we are making a difference. It's amazing to see, after my visit to her recently, how well she is doing and still living as independently as possible, with the support of our CAREGivers.

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Review from E E (Client) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Completely happy with the service I receive and with the caregiver who has been allocated to me.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

We like to be consistent in delivering excellent care every day and it's good to hear many of our clients valuing the care they receive.

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Review from N K (Client) assisted by family/friend published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the carers. They make me look pretty.
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Review from Patricia R (Client) assisted by family/friend published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers very helpful and caring.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Great to hear you are happy with the care and support.

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Review from Steven L (Client) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, always willing to go the extra mile. Very friendly. Would recommend to my friends.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Thank you for the positive feedback. We are always looking to improve our services and to receive Excellent reviews shows our CAREGivers are doing an amazing job every day. We will continue to strive to make a real difference in people’s lives allowing them to live independently in their own homes.

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Review from Satish V (Father of Client) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care for our son works well with the carers.
Ideally, we like to have a long continuing care plan in going forward.
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Review from Rahima A (Client) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank the very nice social worker for introducing me to have care from a very nice respectful company Home Instead. The staff and the care are so nice that I can't find the words to convey my sincere appreciation, that each of them, the Manager, the Supervisor and the carer are all so
kind and making me happy any time I need help. That is why I pray for all of those people. They are helping in a very nice way with respect.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Thank you for your kind words to all the Team. I will pass on your kind comments to them.

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Review from Madelyn R (Wife of Client) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is great to have regular caregivers for my husband. They have built up a great rapport with him and taken some of the pressure of me.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

I remember myself coming to meet you before starting the service and you wanted everything to be right. The Right CAREGiver, CAREGivers to be on-time, and to have continuity and its pleasing that we have met All your expectations. Thank you.

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Review from Kathleen N (Client) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with Service.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Great to hear you are very happy with our service and CAREGivers for the last 5 years.

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Review from Jean L (Client) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed the service with all the carers. I found them very friendly and felt very comfortable.
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Review from Bernadette O (Client) assisted by family/friend published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, always available. Friendly carers, very helpful and eager.
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Review from Pauline T (Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When I first needed the service I got it straight away, and an increase in service when necessary.
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Review from Olwen A (Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the service reliable, friendly and efficient. The carers are personable, generally kind and helpful in all areas including personal and general household tasks.
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Review from A S (Client) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service.
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Review from Manmeet K (Son of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with this company for my Mum. It is a good service.
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Review from Carmen R (Client) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, the whole service is quite good. My carer is good and she does help.
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Review from Alice G (Daughter-in-law of Client) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional, attentive, adaptable, willing and kind. This is the caregivers and management at all levels.
Reply from Tony Hussain at Home Instead (Ealing & Hounslow)

Great to see another client's family happy with the care and support we provide there loved one. Thank you.

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Review from Mamta J (Daughter-in-law of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The company is approachable, willing to listen. Carers work with respect and care at all times. Supportive and aware of family. Suggestion - training or further care required for clients at end stages of life or palliative care feeding.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Home Instead (Ealing & Hounslow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.760 for Home Instead (Ealing & Hounslow) is calculated as follows: ( (76 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ealing & Hounslow) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paschalina

Paschalina Pazou

Job Title: Registered Care Manager Joined: 2023

The Registered Care Manager, Paschalina Pazou, has a Level 2 Diploma in Working in Care, a Nursing Degree, a Level 5 Leader in Adult Care and an MSc in Dementia. The Registered Care Manager has over 12 years of experience working in Health and Social Care. Paschalina has achieved Train the Trainer Qualifications in the following disciplines: Dementia Care, Parkinson’s Care, Asthma and COPD, Compression Stockings, End of Life Care, Catheter and Stoma Care. Paschalina is passionate about delivering person-centred care for individuals who live at home.

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