Home Instead (Ealing & Hounslow)

Generally, the whole service is quite good. My carer is good and she does help.

Very professional, attentive, adaptable, willing and kind. This is the caregivers and management at all levels.

The company is approachable, willing to listen. Carers work with respect and care at all times. Supportive and aware of family. Suggestion - training or further care required for clients at end stages of life or palliative care feeding.

Completely satisfied. The service has been of great benefit to the client.

Excellent communications with the agency. The carers are always on time and have a good relationship with my dad.

Having used Home Instead for a number of years for the care of my wife, I have found them to be very professional and caring in all the care and help that is required to make my wife's condition as easy as possible.

Well organised and very good. Logs of what has been done. Also good follow up in the office and responsive when we have questions.

Overall the quality of care is good. Staff are reliable at turning up and are punctual. The sitting service is fairly easy for them but they take time to talk. make my father tea, wash up or take him out when weather permits.

Also, we would welcome more consistency in using the same carer(s) who are used to caring for my mother.

Very satisfactory.

On behalf of my mum - who is a service user (cleaning help, once weekly). Caring management team; helpful and try to address issues and to resolve.

We have had approximately four different caregivers since starting and would very much like to have one regular carer (where possible). The care giver that came 28th August was excellent.

Very happy with Home Instead. They offer an excellent service, always with the client's needs at the centre. They treat clients with dignity and respect and have genuine, experienced caregivers. I would thoroughly recommend.

Present experience is good, very happy with the present carer, would not like her to be replaced.

Service is overall good. At times, however, on the occasion that I do visit, I do see my mother's clothes cupboard unkempt. The bathroom I feel can be cleaned to a better standard as sometimes the sink or toilet aren't always cleaned properly. The carers are overall polite and do usually carry out work efficiently.

We have found Home Instead professional and helpful. Their carers are empathetic and supportive.

All good, staff are helpful and assist as required.

The service we receive for our father is excellent. They are caring, kind, supportive and go the extra mile to make sure everything is okay with the client. Couldn't recommend them enough. Thank you!

As an independent women living alone, the initial step to accept help was difficult. I soon realised that there were some tasks I was not able to complete on my own. As I do not get out much and needed assistance with my weekly shopping I contact HISC. It is great to go out with the carers to the supermarket and be able to do my own shopping while they push me in my wheelchair. What could have been a difficult task has now been made easier. It’s great to know that care can go beyond domiciliary and can be implemented into companionship and assistance with daily or weekly tasks.