Home Instead (Ealing & Hounslow)

130 Uxbridge Road, Hanwell, London W7 3SL
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9.5 76 Reviews
  • Home Instead (Ealing & Hounslow), London
Home Instead (Ealing) provides home care services for older age adults to help them remain independent in their own homes.

Home Instead provides that precious gift of freedom, enabling people to remain at home where they're most happy, safe and comfortable.

Families can enjoy the freedom to relax in the knowledge that their loved ones are in excellent hands, being cared for by the world's leading home care company specialising in older age adults.

Their care is highly personalised, is built around the needs of the individual and is always in accordance with your wishes.

Care Professionals visit when you want them to, at a time that is convenient to you and your family members. They ensure that each individual is cared for with respect, dignity and compassion.

The company regards it as a special privilege to look after people with love, care and compassion and their commitment to you is to provide the highest quality home care so that you feel confident and assured that your loved one is in very safe hands.

From a few hours a day, up to 24 hours, 7 days a week, and Live-In Care, Home Instead (Ealing) offers a wide range of services that can be tailored around the needs and wishes of the person receiving care.

This could be for short-term periods of respite care or convalescence or longer term to support them to live a fulfilled life in and around their own home.

Non-medical care includes:

Companionship
Home Help
Personal Care
Dementia Care
Live-in Care
Healthcare at Home

Companionship can be anything from having a cup of tea and a chat with an older person, keeping them company and sharing memories, to helping with travel arrangements, accompanying them to appointments with a GP or playing scrabble. They can also help with meal preparation and light housekeeping duties to help people stay as independent as possible in their own homes, for as long as they need.
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Care Provided by Home Instead (Ealing & Hounslow)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Leena Lakhani (Owner)

Home Instead (Ealing & Hounslow) Reviews (76)

9.5

Home Instead (Ealing & Hounslow) has a Review Score of 9.5 (9.529) out of 10, based on 8 reviews in the last 2 years.
Over all time Home Instead (Ealing & Hounslow) has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Instead (Ealing & Hounslow)
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Total of 76, showing 61-76
Review from Mamta J (Daughter-in-law of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The company is approachable, willing to listen. Carers work with respect and care at all times. Supportive and aware of family. Suggestion - training or further care required for clients at end stages of life or palliative care feeding.
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Review from John E (Son-in-law of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Completely satisfied. The service has been of great benefit to the client.
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Review from Parveet F (Daughter of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent communications with the agency. The carers are always on time and have a good relationship with my dad.
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Review from Richard C (Husband of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used Home Instead for a number of years for the care of my wife, I have found them to be very professional and caring in all the care and help that is required to make my wife's condition as easy as possible.
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Review from A R (Son of Client) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well organised and very good. Logs of what has been done. Also good follow up in the office and responsive when we have questions.
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Review from David E (Son of Client) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the quality of care is good. Staff are reliable at turning up and are punctual. The sitting service is fairly easy for them but they take time to talk. make my father tea, wash up or take him out when weather permits.
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Review from Andrew H (Son of Client) published on 18 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good experience but sometimes time-keeping is a problem.
Also, we would welcome more consistency in using the same carer(s) who are used to caring for my mother.
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Review from Geoffrey B (Client) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfactory.
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Review from Irene R (Daughter of Client) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On behalf of my mum - who is a service user (cleaning help, once weekly). Caring management team; helpful and try to address issues and to resolve.


We have had approximately four different caregivers since starting and would very much like to have one regular carer (where possible). The care giver

that came 28th August was excellent.
Reply from Tony Hussain, Managing Director at Home Instead (Ealing & Hounslow)
Thank you for your feedback. We will re-look at our CAREGiver's schedules that visit your mum and look to provide continuity with one CAREGiver.
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Review from Gill M (Daughter-in-law of Client) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Home Instead. They offer an excellent service, always with the client's needs at the centre. They treat clients with dignity and respect and have genuine, experienced caregivers. I would thoroughly recommend.
Reply from Tony Hussain, Managing Director at Home Instead (Ealing & Hounslow)
We have been looking after your mother-in-law for over 4 years, and the best way I can describe the quality of the care she has received is the way both the Family and our office have communicated…read more
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Review from John H (Son of Client) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Present experience is good, very happy with the present carer, would not like her to be replaced.
Reply from Tony Hussain, Managing Director at Home Instead (Ealing & Hounslow)
Great to hear you are satisfied with our service. We have cared and supported your loved-one for 5 years and it's good to know we are consistent in the care and support we have provided.
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Review from Zilehuma K (Daughter of Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service is overall good. At times, however, on the occasion that I do visit, I do see my mother's clothes cupboard unkempt. The bathroom I feel can be cleaned to a better standard as sometimes the sink or toilet aren't always cleaned properly. The carers are overall polite and do usually carry out work
efficiently.
Reply from Tony Hussain, Managing Director at Home Instead (Ealing & Hounslow)
Thank you for the review. We will speak to the team of caregivers who visit your mother and provide further training and ask them to read the support plan again so all expectations are met.
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Review from Charles R (Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Home Instead professional and helpful. Their carers are empathetic and supportive.
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Review from S M (Son of Client) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, staff are helpful and assist as required.
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Review from Claire D (Daughter of Client) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service we receive for our father is excellent. They are caring, kind, supportive and go the extra mile to make sure everything is okay with the client. Couldn't recommend them enough. Thank you!
Reply from Tony Hussain, Managing Director at Home Instead (Ealing & Hounslow)
Really pleased you are pleased with our continuous support for your father and we will continue to provide our excellent service.
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Review from Hilda N (Client) published on 29 October 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
As an independent women living alone, the initial step to accept help was difficult. I soon realised that there were some tasks I was not able to complete on my own. As I do not get out much and needed assistance with my weekly shopping I contact HISC. It is great to go out with the carers to the supermarket
and be able to do my own shopping while they push me in my wheelchair. What could have been a difficult task has now been made easier. It’s great to know that care can go beyond domiciliary and can be implemented into companionship and assistance with daily or weekly tasks.
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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Home Instead (Ealing & Hounslow) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Home Instead (Ealing & Hounslow) is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Ealing & Hounslow) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (1)

Paschalina

Paschalina Pazou

Job Title: Registered Care Manager Joined: 2023

The Registered Care Manager, Paschalina Pazou, has a Level 2 Diploma in Working in Care, a Nursing Degree, a Level 5 Leader in Adult Care and an MSc in Dementia. The Registered Care Manager has over 12 years of experience working in Health and Social Care. Paschalina has achieved Train the Trainer Qualifications in the following disciplines: Dementia Care, Parkinson’s Care, Asthma and COPD, Compression Stockings, End of Life Care, Catheter and Stoma Care. Paschalina is passionate about delivering person-centred care for individuals who live at home.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Ealing & Hounslow) to verify any information. View our terms and conditions. Home Instead (Ealing & Hounslow) has an Enhanced Service - more info.