Home Instead (South Sheffield)

Jackson House, 84 Montrose Road, Sheffield S7 2EF
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9.7 76 Reviews
  • Home Instead (South Sheffield), Sheffield
Home Instead (Sheffield South) employs qualified and experienced Care Professionals in order to deliver care that is highly-focused on each clients' personal needs.

Care can be delivered from a couple of hours to 24-hours a day, ranging from companionship, home help and respite, to specialist dementia care, 24-hour live-in care and personal care services.

Anyone over the age of 18 can benefit from these services, which allow people in Sheffield to live both independently and comfortably in their own homes.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Group/Owner

Person in charge

  • Sarah Brunt (Care Manager)

Home Instead (South Sheffield) Reviews (76)

Total of 76, showing 21-40
9.7

Home Instead (South Sheffield) has a Review Score of 9.7 (9.706) out of 10, based on 21 reviews in the last 2 years. Over all time Home Instead (South Sheffield) has 76 reviews.

Overall Experience

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Date Published

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Review from A H (Daughter of Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new to all this so have not any previous experience but have been reasonably impressed with the service so far and they do seem willing to help in whatever way they can to serve your needs.

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Review from Jean A (Wife of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management is very accessible, understanding and friendly, making contact easy. Any requested changes in schedule are dealt with quickly. Monthly client newsletters are very informative and helpful and give the feeling of belonging to a family. I can't speak highly enough for my husband's carers; they
not only do as much as possible for him but support me too, looking for ways to make things easier for both of us. A listening ear and friendly chat can be almost as important as personal care. Well done!

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Review from Karen J (Friend of Client) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care and support are still in their early days and both customer and staff relationships are being established. Staff have been very caring and adaptable to changing needs and in working with family members in the joint care of the customer.

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Review from Beryl W (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I have had contact with are caring and helpful. They listen and act upon my needs. They notice if I am upset and offer sympathy and solutions but are not pushy.

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Review from Rosemary G (Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. All staff make us feel special. Always willing to help. We are so pleased we found Home Instead in our time of need.

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Review from B J (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with all Home Instead (South Sheffield).

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Review from B H (Client) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I get from Home Instead is first class as are the carers it is a very happy position when you live alone. Thank you and best wishes to you all, thank you.

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Review from Marcus S (Client) assisted by family/friend published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been with home Instead I have gained more confidence. My support professionals are really good. When contacting the office the always reply and let me know of any changes

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Review from Ann F (Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service, happy about what is done.

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Review from S S (Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the help the carers are giving. Could not ask for anything better. Happy with the review and follow up.

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Review from David E (Wife of Client) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Review went well, very straightforward. The lady who did the review was friendly and professional.

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Review from Caroline R (Daughter of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been excellent in providing care for my mother. Calls are a minimum of 1 hour which really suits my mother.
The call times are planned to suit her needs. Carers arrive with excellent punctuality with a consistent team of carers. Any new carers are always introduced in person by a member
of the management team. All the carers are lovely and really do care about my mum.
The package is reviewed regularly and adjusted if any new or different care needs.
Home Instead stepped in and put in extra care when my mum became very anxious when we were on holiday.
I would thoroughly recommend this agency.

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Review from D P (Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not have any previous experience of the type of service provided by Home Instead against which I can base my comparison - thus any comment relates to my own feelings. In general, I find the service provided to be in the overall category of "satisfactory to good". the staff adapt well to different
situations and do their best to help one relax and feel at ease. They do this without losing a sense of dignity.

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Review from M H (Wife of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided reliable and efficient care throughout their time with us. The caregivers arrive punctually and are friendly and helpful. They show genuine care about their clients not treating them as just another job. Their visits are a pleasure.
While we prefer to have a limited number
of caregivers we realise the difficulties the firm have been working under with Covid and we appreciate that they always manage to provide the care we need at the time we expect.

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Review from Lorraine R (Daughter-in-law of Client) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after a loved one is very stressful as well as working full-time. Having Home Instead is brilliant, it took away all the worry about medication and meals. This meant we could visit as a member of the family, instead of as a carer.
Home Instead has excellent staff who care and are very professional.
They are like a breath of fresh air for Mum, providing a friendly face and something different to talk about.

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Review from P P (Client) assisted by family/friend published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers.

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Review from B S (Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No problems, staff or communications.

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Review from Helen P (Daughter of Client) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home instead team have cared for my dad for the past six months assisting him to stay in his beloved retirement home for as long as possible. During this time my dad's dementia declined very rapidly often resulting in verbal outbursts and sometimes with him being physically aggressive! He has always
been treated by Home Instead with kindness, respect and great care! The management and carers went above and beyond our expectations supporting all of us as a family. We can't thank them all enough for their help in a difficult situation.

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Review from Angelika R (Daughter-in-law of Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and supportive. The carers are excellent, have used care providers before, for my father-in-law, but this team are very professional.

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Review from G B (Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is very helpful and I look forward to her visits where we have a dance and a sing-song. She is the best. She helps me to do things.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Home Instead (South Sheffield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Home Instead (South Sheffield) is calculated as follows: ( (94 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 126 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (South Sheffield) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (15)

Bryn and Jill

Bryn and Jill Evans

Job Title: Franchise Owners

Joined: 2006

Bryn and Jill Evans began their careers in care nearly 20 years ago when they first opened their Home Instead offices. At the time, they had just 2 employees. Now, they employ over 150 professionals in care.


To them, it truly is personal. Alzheimer’s disease is something that has affected both of their families, and they believe that had there been a service to provide home care, their loved ones would have lived longer and happier lives.

Alison

Alison Taylor

Job Title: General Manager

Joined: 2015

Having worked 20 years in the legal sector, Alison felt a change in direction and a new challenge was just what she needed - she's been with our team for nearly 10 years now.


As General Manager, Alison oversees both the office team and care operations for all of Sheffield and Barnsley. She also leads on business development to drive change, growth, and innovation.

Sarah

Sarah Brunt

Job Title: Care Manager

Joined: 2012

Sarah originally joined the team to gain some experience in the care industry. 12 years later, she is now the Care Manager for South Sheffield.


In this role, she oversees the Care Team in South Sheffield, carrying out service reviews, supervisions, and support visits to ensure that the ‘Home Instead Way’ is being followed.

Claire

Claire Procter

Job Title: Deputy Care Manager

Joined: 2021

Claire began her career in care wanting a change in direction after a long career in retail management.


As Deputy Care Manager, she is able to use her people and management skills to provide both a professional and personal experience for our clients and staff.


“What I like about Home Instead is that we put the client at the heart of everything we do, it’s so rewarding”

Amanda

Amanda Hill

Job Title: Client Care Coordinator

Joined: 2023

First joining the team as a Care Professional, Amanda quickly impressed the team and soon progressed into the care team.


"I love my role, learning new things and supporting our team gives me job satisfaction like no other - I'm so proud to work at Home Instead"

Jay

Jay Garnett

Job Title: Field Support

Joined: 2023

As Field Support, Jay enjoys meeting clients and supporting the team of Care Professionals in Sheffield South.

Dawn

Dawn Poulton

Job Title: Field Support

Joined: 2025

Dawn joined Home Instead in 2025 after a successful career in the patient ambulance service. She's excited to meet new clients and learn their live stories - that's always been her favourite part of her job.

Rachael

Rachael Hardy

Job Title: Recruitment Coordinator

Joined: 2024

Rae is the brand new Recruiter for South Sheffield. Completely new to recruitment and care, Rae is excited to start her journey with Home Instead!


She loves connecting with Care Professionals and welcoming them to the Home Instead family.

Alison

Alison Duffy

Job Title: Recruitment & Retention Manager

Joined: 2021

Alison oversees the recruitment of new Care Professionals and the wellbeing of existing employees.
She is passionate about promoting a positive work life balance as well as menopause awareness in the workplace.

Cheryl

Cheryl Petty

Job Title: HR & Compliance Manager

Joined: 2018

Having worked in care before, Cheryl is passionate about providing outstanding quality of care for our clients.


“I strive to ensure that our clients receive an exceptional level of care because that's what they deserve!”

Ishia

Ishia Harston

Job Title: HR and Compliance Administrator

Joined: 2023

“I came to Home Instead following various roles in training and compliance where accuracy and consistency were essential. I now reflect on this experience in the HR and Compliance role, ensuring that our Care Pros are recruited safely and effectively.”

Lynette

Lynette Doughty

Job Title: Learning & Development Manager

Joined: 2020

Lynette joined the team 5 years ago having had 25 years of experience in retail management. She felt a career change was what she really needed.


“If you are a People-Person, don’t think twice about joining the Home Instead family. The skills you needed in previous roles are completely transferable.”

Elaine

Elaine Hartley

Job Title: Learning & Development Coordinator

Joined: 2014

Elaine assists Lynette in the training department, supporting Care Professionals at the beginning of their care career and further training opportunities


“I feel like I belong and have a profound sense of pride in working for Home Instead.”

Bernice

Bernice Howell

Job Title: Accounts Manager

Joined: 2009

Bernice has been with us since 2009, just a few years after we opened our offices. Throughout this time, she has watched the company grow and go from strength to strength.


“Seeing how passionate our Care Professionals and Key players are about the quality of the services we deliver is truly rewarding."

Pauline

Pauline Brown

Job Title: Accounts Assistant

Joined: 2014

Pauline started with us as a caregiver over a decade years ago, during that time she has also taken on the role of Accounts Assistant.


The dual nature of her job enables her to be a part of a team of Care Professionals, as well as working under Bernice in Accounts and being a part of the wider office team.

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