Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 144 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.
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Care Provided by Nightingales HomeCare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.41
  • Weekly Live-in Care Fees: from £1617

Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

These prices are only a guideline, please contact Nightingales HomeCare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nightingale Retirement Care Ltd

Person in charge

  • Adi Akinsanya (Registered Manager)

Nightingales HomeCare Reviews (144)

9.9

Nightingales HomeCare has a Review Score of 9.9 (9.926) out of 10, based on 41 reviews in the last 2 years.
Over all time Nightingales HomeCare has 144 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nightingales HomeCare
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Total of 144, showing 81-100
Review from J P (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were very pleased with the service. All the help we were given was by charming and efficient ladies. We would certainly use your service again.
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Review from B P (Client) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past six months, I have received wonderful support from a brilliant team of dedicated carers. The management team at Nightingales put together a care package tailored specifically to my needs. I cannot fault them in any way.
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Review from Audrey B (Client) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a hip replacement and was unable to look after myself so just had a friend that has this care and I am so pleased that I did. The carers were so helpful and very caring. I may have the other hip done so I would always go there for help.
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Review from B J (Granddaughter of Client) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used Nightingales for a number of years I would highly recommend them. They looked after my nan incredibly well and supported me in caring for her whilst at home. They were very responsive to feedback and her changing needs. For Nan, it enabled her to live independently for as long as possible.
Nightingales' care was adapted as nan's dementia progressed and a number of carers were excellent in ensuring a person-centred approach was maintained.


Their online system allowed me to have regular updates but they were always only a phone call away. Overall all their staff, processes and communication and care were excellent

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Review from K C (Daughter of Client) published on 18 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care Nightingales HomeCare has given my mum who has Alzheimers. They have visited her twice daily to help with meals and medication. The carers are friendly, reliable and trustworthy. They have shown patience, kindness and understanding. They are careful to report all
that happens during. Their visits and complete all tasks required of them. Their care has enabled my mum to live happily in her own home on her own for which we are very grateful.
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Review from J R (Daughter of Client) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using Nightingales HomeCare for about 4 -5 months and I have been very happy with the service my mother received. She has rapidly declined and the carers were very patient and caring towards her - and nothing was too much trouble. Sometimes they would go above and beyond. I'd like to personally
thank all the carers for such an excellent service.
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Review from L R (Daughter of Client) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers took good care of mum and always notified me if they had any concerns The app was very helpful as could see who had visited, the time and the feedback from the visit. Management always tried to accommodate requests for additional visits or changes when they arose.
Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback, we hope mum settles within the home.

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Review from J C (Husband of Client) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the care of Nightingales HomeCare (Bromley & Croydon) for several years until her death in August 2021. Without exception, she was cared for with exceptional kindness and professionalism.
Several carers became regarded as family and friends.
The office staff were responsive and always
polite, understanding and quick to action.
Thank you so much.
Reply from Kim Thomas, Homecare Manager at Nightingales HomeCare

Thank you for your lovely feedback, please don't hesitate to keep in touch.

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Review from Gerald W (Client) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed by quality of support workers and the quality of service.
Reply from Liam Tracey, Home Care Director at Nightingales HomeCare

Thank you, Gerald, it's lovely to hear positive feedback about our Care Staff.

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Review from Mark H (Son of Client) published on 25 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in his 90's, and his primary carer is my mother who is in her mid-eighties. My father is pretty immobile and needs constant care, which takes its toll on my mother. I contacted Nightingales looking for live-in respite care for my father, so my mother could have a week away just to relax
and recharge. The response from Nightingales was prompt and engaging, and the week was arranged at relatively short notice. I had some concerns about who they would send, as my father is not the easiest person to get on with and can be quite grumpy at the best of times. The carer arrived on the Saturday and I arranged for my grown-up kids to visit on the Sunday. The feedback from my daughters was that they were really impressed with the carer's patience and care, and despite my concerns, my father became quite fond of the carer during her stay, and they clearly built up a good relationship, which is no mean feat, so thank you.
Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely review.
I'm please we eased your fears and he was given the best care possible.

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Review from M R (Client) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an accident in which my right writs was broken - and my nose - it was essential to have care, especially for showering, washing hair, making and changing the bed. The carer was gentle and considerate, giving kindness and thought to the very personal care that I needed; I am so grateful. I
would not hesitate to use Nightingales again and would recommend them.
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Review from Angie B (Daughter of Client) published on 28 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingales helped me look after Mum for about 8 months. Carers hit the ground running and soon had Mum at her ease, were proactive and good at communication. All staff worked phenomenally hard to maintain a full service during the pandemic. Mum had a nasty accident overnight recently. It was a Nightingales
carer who found her. She was calm and efficient in dealing with Mum, the ambulance staff and me in just the right way. Mum is now in a care home. She and I had excellent support from all at Nightingales.
Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback.
Please don't hesitate to keep in touch.

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Review from Alison B (Daughter of Client) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingales have been extremely supportive while Mum has needed care at home. The team have always been responsive and flexible as Mum's care needs changed. The carers have been reliable and professional.
Reply from Liam Tracey, Operations Director at Nightingales HomeCare

Thank you for your lovely feedback.
Please don't hesitate to keep in touch.

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Review from Alison S (Daughter of Client) published on 11 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Nightingales provided excellent care for my parents living at home who needed extra support to live as independently as possible. A carer visited twice a day and helped with any tasks needed to be done. All the staff who came were jolly and willing to take instructions as to what needed
doing. A file was kept at the house so that we could see what care had been given. When necessary, the staff communicated with myself and my siblings with information about how my parents were doing, and if there was anything we needed to be aware of. The situation during lockdown made things difficult, but the staff were very professional, and we were very grateful for all their care and hard work they put in to make my parents feel safe and secure.
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Review from R R (Daughter of Client) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingale Homecare have provided excellent care for my mother since March 2020, first helping with daily personal care and medication, then nursing her back to health at the care home after a hospital stay, and finally providing live-in care until her death. The carers have all been excellent and
the management team is small and friendly. I recommend Nightingales very highly. My mother always felt safe and well cared for right up until her death.
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Review from Graham D (Son of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Nightingale Homecare service for the last 12 months to allow our Mother to continue to live in her own home despite advancing dementia. The service provided is flexible and easily adapted to meet the needs of the client. The post-visit feedback provided after every visit is extremely
reassuring and allows any issues to be dealt with quickly. The front line care team are totally client-focused and provide an excellent service, which is backed up by a committed management team ensuring that an exemplary care service is provided. We would have no hesitation in recommending the Nightingale Homecare service to other potential clients or their relatives.
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Review from Sarah W (Daughter of Client) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the daughter of a homecare service user. My father always finds the care workers friendly and kind. He particularly appreciates the consistency of having the same few ladies who visit him twice daily, throughout the week, to help with washing/dressing, breakfast and preparing his evening meal.
I have found Nightingale Home Care very flexible and helpful. They will talk to my dad or contact me if they have a concern about his well-being.
Overall this type of care is so important to us as a family and I feel confident that my dad is safe and well cared for.
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Review from E W (Wife of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer we had for a short time was invaluable. She was on the go through the night looking after my agitated husband through long twelve-hour shifts. She, efficiently, also made very detailed notes which were very helpful to the district nurses and ourselves. She was also a pleasure to have in the
house, stepping back when she could see we needed time with him alone.
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Review from S L (Client) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff and only the care needed when you want it, which is very good. I can cancel because there is no contract which is a big plus and I am more inclined to call them again if needed. No criticism.
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Review from Stephen H (Son of Client) published on 4 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingales have provided care at home for Mum for the past 18 months and have been very flexible in responding to her changing needs. Always very supportive with a genuine care for Mum's wellbeing at the core of their service.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Nightingales HomeCare is calculated as follows: ( (226 Excellents x 5) + (18 Goods x 4) ) ÷ 244 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Adijat

Adijat Akinsanya

Job Title: Registered Manager Joined: 2022

Adijat is an experienced Registered Manager with over two years at Nightingale's Homecare, providing leadership in adult social care, domiciliary care, and residential services.


She brings more than 14 years of dedicated experience across both the education and healthcare sectors. Committed to delivering high-quality, person-centred care, she oversees daily operations, ensures full compliance with CQC standards, and fosters a culture of compassion and excellence among staff.
With a strong background in social care, health, and education, including learning disability social work, Adijat has successfully managed teams of up to 60 employees, implemented robust quality assurance systems, and consistently achieved positive inspection outcomes.


She is deeply passionate about staff development, safeguarding, and promoting the dignity, rights, and independence of every individual in her care.

Paige

Paige Lyons

Job Title: Assistant Manager Joined: 2014

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs, but never forgets the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales HomeCare to verify any information. View our terms and conditions. Nightingales HomeCare has an Enhanced Service - more info.