Nightingales HomeCare

19 Sundridge Avenue, Bromley BR1 2PU
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9.9 144 Reviews
  • Nightingales HomeCare, Bromley
Providing support in the community since 1992, Nightingales HomeCare is a family-employee owned care provider focusing solely on private customers, which means they never put you second to a large block-contract. And being family-employee owned, you will always be dealing with people who think and act like owners, whether it is your personally-approved carers or the office staff who support them. They take pride in always putting their customers first and providing a truly bespoke service built around their needs.

Nightingales will never take over your life, but support you to live your best version of it. Whatever your needs, they will be delighted to come and see you to understand how best they may help, and then put together a suggested service for your personal approval. They even offer a free trial so you can find out first hand whether they are the right service for you.

Please call them today to find out more.
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Care Provided by Nightingales HomeCare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27.41
  • Weekly Live-in Care Fees: from £1617

Our fees are fully inclusive of your carer’s time and costs of getting to and from you. They are all fully trained and insured and backed up by our managers and support supervisor, all of whom will be happy to speak with you at any time. As a family-employee owned private homecare provider, we take pride in always putting our clients first.

These prices are only a guideline, please contact Nightingales HomeCare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Nightingale Retirement Care Ltd

Person in charge

  • Adi Akinsanya (Registered Manager)

Nightingales HomeCare Reviews (144)

9.9

Nightingales HomeCare has a Review Score of 9.9 (9.926) out of 10, based on 41 reviews in the last 2 years.
Over all time Nightingales HomeCare has 144 reviews.

Overall Experience
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Date Published
  • 144
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Reviewer Connection to Nightingales HomeCare
  • 52
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Total of 144, showing 101-120
Review from J J (Daughter of Client) published on 3 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in much need of care at short notice, and Nightingale pulled out all of the steps from the word go. There were difficult times with my mum, but the carers rallied and smoothed over those difficult times professionally.
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Review from Julie C (Daughter of Client) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed to resume her care package from Nightingale at short notice. I am pleased to say that the office acted promptly in linking her up with carers whom she knew. She was delighted with the care provided. I found Nightingale's carers offered a friendly and professional service, they never
once let my mother down. I was impressed with the contact they made with me when any issue arose and I am grateful for their attention to detail regarding the progress of her illness.
Office staff always kept me informed, I found them all very approachable. Thanks to all of you for helping my mother over the last couple of years.
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Review from M S (Husband of Client) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always had very good attention from several staff and been treated with respect and friendliness throughout several months. Excellent choice of service - strongly recommended!
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Review from E L (Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carer always arrived on time and very friendly and chatty. Telephone calls to office with requested changes always dealt with professionally and to my satisfaction.
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Review from Daphne H (Wife of Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Has been a bit up and down to start with, not knowing who is coming and when but things are improving now. The supervisor is very reliable and efficient.
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Review from David G (Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been using Nightingales Homecare for nearly 5 years and although several carers, all have shown care, compassion, and support. We have been through some emergencies, sometimes unpleasant, but they are always at the end of the phone and respond quickly. I have made some good friends. Keep up the
good work.
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Review from V W (Client) assisted by family/friend published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the carers are friendly and kind, fairly efficient and mostly nice and chatty and some I look forward to seeing. Travelling time needs to be allowed between clients for carers to be able to be on time. I find changes in carers and new staff difficult as they are not used to the house and
routine. It makes me nervous about safe, experienced handling care, especially at bathtime.
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Review from Pauline C (Client) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely willing to do what I need help with.
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Review from Elsbeth H (Client) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cleaning is very good and the cooking is good. Talk and chat is also good.
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Review from H B (Daughter of Client) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nightingales have been so supportive to me when I needed to have extra help to care for my mother. The carers are experienced, kind and friendly and are really lovely with my 93-year-old mum.
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Review from D M (Son of Client) published on 2 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found Nightingale Homecare to be a very good care organisation. The initial response and assessment was very well managed with respect and empathy. The carer who looked after our mum was also very professional and did a very good job. I would strongly recommend Nightingale to others.
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Review from John B (Son-in-law of Client) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were thorough and conscientious and well liked by my mother-in-law.
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Review from Hayley W (Daughter of Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nightingales were recommended to us after Mum broke her hip and became housebound. The whole team were supportive to us as a family as well as my Mum. I work full time and the Nightingales Team were my eyes and ears during the day. They would call doctors and health care professionals when necessary
which gave me peace of mind. Mum looked forward to their visits. I would not hesitate to recommend them.
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Review from Alison F (Daughter of Client) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each of the Nightingale Homecare (Bromley & Reigate) carers who come into see Mum were lovely. They were never in a rush, they spent quality time with mum and seemed to understand how to relate to her to make her feel loved, cared for and supported. They were very reliable, would tell us if they would
be late and settled mum into a very good routine which ensured that her last few weeks were ones of happiness and contentment. We feel very indebted to the Nightingale team.
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Review from Valerie P (Wife of Client) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good experience. There were some initial difficulties in not being able to find our house but this settled now. We both felt that the number of different people especially during the day was more than we expected. Some of the staff my wife established a very happy rapport with and that was
nice to see.
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Review from Patricia G (Daughter of Client) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were very kind, efficient and supportive. Always punctual and ensured my mother was comfortable at all stages.
I was always contacted if a carer had any concerns about my mother's welfare.
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Review from Martin S (Son of Client) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This service allowed my mother to continue to live at home longer and gave us the reassurance that someone was seeing her daily and that she was being fed. We valued the folder with the daily comments left by the various carers, as it meant that we were in touch with changes that might be happening.
We have already recommended this service to friends and they too are impressed by the assurance it provides.
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Review from J G (Daughter of Client) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up until the end of September 2018, my mother received excellent one-to-one care in our home. Nightingales stepped in to help with the care of her here in the mornings, to wash and dress her and see she had her breakfast. All the girls who came were smartly dressed in uniform, were always punctual and
respectful. Their medical knowledge and caring attitude was much appreciated by myself and my mother. I can only say thank you.
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Review from A H (Client) published on 9 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer has always been professional, friendly and supportive. I don't have any other comments to submit.
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Review from Susan G (Daughter of Client) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall my mother received an excellent service from Nightingale Homecare (Bromley & Reigate). I liked the fact that my mum had a main carer for morning care and a main carer for evening care. This meant that a relationship built up over time and both these carers knew my mother very well and were able
to spot when things were wrong (such as a urine infection). The carers were very kind, skilled, thoughtful and very supportive. They also would chat with me which was good for my wellbeing.
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Nightingales HomeCare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Nightingales HomeCare is calculated as follows: ( (226 Excellents x 5) + (18 Goods x 4) ) ÷ 244 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales HomeCare is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Adijat

Adijat Akinsanya

Job Title: Registered Manager Joined: 2022

Adijat is an experienced Registered Manager with over two years at Nightingale's Homecare, providing leadership in adult social care, domiciliary care, and residential services.


She brings more than 14 years of dedicated experience across both the education and healthcare sectors. Committed to delivering high-quality, person-centred care, she oversees daily operations, ensures full compliance with CQC standards, and fosters a culture of compassion and excellence among staff.
With a strong background in social care, health, and education, including learning disability social work, Adijat has successfully managed teams of up to 60 employees, implemented robust quality assurance systems, and consistently achieved positive inspection outcomes.


She is deeply passionate about staff development, safeguarding, and promoting the dignity, rights, and independence of every individual in her care.

Paige

Paige Lyons

Job Title: Assistant Manager Joined: 2014

As an effective team player, Paige has a talent for glueing operational aspects together within Nightingales. Paige is committed to her clients and their care needs, but never forgets the protection of her staff team during the process.


Paige is developing her knowledge within Home Care and has aspirations to become a Registered Manager. She is currently completing her Level 5 and has support from the Directors throughout.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales HomeCare to verify any information. View our terms and conditions. Nightingales HomeCare has an Enhanced Service - more info.