Nightingales Services Ltd

St Lawrence Bay, 39 Wick Farm Road, Southminster CM0 7PF
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9.8 53 Reviews
  • Nightingales Services Ltd, Southminster
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Care Provided by Nightingales Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nightingales Services Ltd
  • Person in charge
  • Kathy Smither (Manager)
Are you the Owner/Manager of Nightingales Services Ltd? View your Advertising Options

Nightingales Services Ltd Reviews (53)

Total of 53, showing 1-20
9.8

Nightingales Services Ltd has a Review Score of 9.8 (9.825) out of 10, based on 9 reviews in the last 2 years. Over all time Nightingales Services Ltd has 53 reviews.

Overall Experience

  • 51
  • 2
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Date Published

53
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5
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44

Review from Karen R (Daughter of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was under the care of Nightingales for about a year and a half until October 2024. All the girls were kind, caring, efficient, thoughtful and, above all, so cheerful and comforting when talking to my mum. Even when the odd need arose to call the office, whoever answered the phone did so speedily
and was so easy and lovely to talk to. I would have no hesitation in recommending their services and I'm very happy that they were introduced to me at a time when we needed them most.
A huge thank you to all the Nightingales staff!

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Review from Lynn D (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale’s lovely carers visited our mother twice and then eventually three times a day to help our Dad cope with her dementia. We met several of the carers (all female) during the many months that they helped and they were all lovely. They were all very positive and cheerful in their demeanour and
were able to help Mum with respect and in a gentle, yet sometimes necessarily firm way. They were always on time and mostly stayed for the allotted time slots which is admirable in their very busy shift patterns. We appreciated their flexibility in last-minute cancelling when my sisters or I were able to be there to do the caring, sometimes at short notice.
We would have no hesitation in recommending them to others.

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Review from Marilyn C (Daughter of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have been visiting my Mum since August 2022. I have had the pleasure of knowing some of them for some years now! My Mum was very settled when Nightingales took over her care.
All the staff have been understanding as to her needs and she has looked forward to them visiting on a daily basis.
I cannot praise them enough for their help, kindness and patience, they have been excellent in every way and I am so grateful to them for all they have done for my Mum, they also took a lot of the pressure off of me knowing she was in capable hands and safe and gave me peace of mind.
Thank you Nightingales so much!

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Review from G P (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nightingales have cared for my mother 2-3 times daily since January 2018.
Mother has suffered the whole of this time from Alzheimer Disease. I have
found their staff to be very caring and understanding towards her the whole
time.

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Review from Donnalyn H (Brother of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First of all my brother is with Nightingales getting the best care ever, they have been a credit to the company, they are all a very good team, they all work together and have such a wonderful bond. Now for the care they give to my brother, believe me, he can be a very awkward person and a bit of a
hard nut to crack but the team seem to know in which direction they need to go with my brother so I know we as a family have no concerns as we know he is in safe hands. I live four and a half hours away from my brother, I have a mum who lives in the same town as me, she is in her 90s so as you can imagine I am quite torn between Lincolnshire and Essex but I never worry as I know my brother is in safe hands, he has had a few falls lately and one staff member has straight away phoned me to tell me and always tells me an ambulance is on their way or one of the carers are looking after him, we are absolutely over the moon with Nightingales, we know that my brother is in safe hands so thank you all.

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Review from Jeff T (Son of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingale staff have been caring for my mother, who suffers from Parkinsons' Disease, for a few years now, and the care that she receives from all of them is contemporary.
Both my brother and I live over 100 miles from our parents' home, and we are greatly reassured that the Nightingales staff are
so friendly, understanding of our mother's needs, and really care for those in their charge.
If you are looking for peace of mind for trusting the care of a family member/relative, do not hesitate to contact Nightingales.

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Review from A B (Son of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to have Nightingales recommended to us and they were excellent. They cared and looked after my father for the last 8 months of his life. All the carers were so kind and helpful and Dad enjoyed their company. He looked forward to them coming round and really appreciated all they
did. Their care was brilliant and they also brought a lot of cheer and and humour for Dad during difficult times.
Nothing was ever to much trouble and it was always quick and straightforward in dealing with their office if anything needed to be changed or updated.
We were very satisfied with Nightingales and I would have no hesitation in recommending them.

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Review from Amanda S (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad did not want any more hospital stays and we promised him he could stay with us no matter what. We contacted Nightingales who were responsive and caring from the first phone call. All the carers were polite, professional and respectful. They always sought Dad’s opinion as to what he wanted and
never spoke down to him. They always called him by his name and, although they had many other clients, they never rushed. At the beginning we did not know that my dad was at end of life. Not only was their care impeccable, they offered emotional support to me too. It was a hard time in my life and I know I could not have honoured my promise to Dad without Nightingales. I cannot thank each and every one of them enough.

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Review from Carl J (Son of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales Services helped care for my mother in her later years. They gave wonderful support to both my mother and us, as a family. Their level of care and reliability was first class and they always found time to make my mother laugh. I know she enjoyed their visits and they enhanced her life. I
am very grateful to all staff and the office, who were always very accommodating. At such a hard time of life when they are needed, they don't just give exceptional service, you know they actually care and want to make a difference. Thank you.

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Review from Neil H (Son of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience with Nightingales is one of total satisfaction, the caring attitude of all the care team was exemplary right up until my dear mother's passing. My mother had other care companies but Nightingales care team far excelled all others and my mother experienced her happiest times with
the amazing team. I am happy to discuss further if required.

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Review from S C (Daughter of Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received wonderful care from Nightingales. They were always attentive and caring. They looked after him over a period of two years and he came to see them as friends. We couldn't have asked for better.

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Review from H K (Daughter of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had carers from this company since the Spring of 2022 until her death recently. The staff who supported my mum were absolutely lovely. They were kind and conscientious and punctual. They treated mum with the utmost gentleness when supporting her with her personal care and listened to any concerns
either of my parents had about Mum's frail and deteriorating health. The Carers have on numerous occasions gone above and beyond and called for extra medical support for my mum and also helped in supplying or signposting for mum to receive additional personal care aids e.g. support cushions etc. My parents always felt respected and listened to. They always had time for a little chat and words of support.

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Review from E W (Granddaughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales offer an excellent service in every respect, and we cannot thank them enough for their care, understanding and support for my late grandfather and our family. All really lovely people to welcome into your home at a difficult time. They helped to make my grandfather's last few days at home
comfortable and enjoyable. The cheerful greetings, care and compassion on every visit were appreciated.

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Review from S K (Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales have been a pleasure to have supported us. After a fall, my husband needed some caring support, and this was our first time having carers. They were easy to deal with on the phone, putting us at ease. One lady visited for an initial assessment, and we were able to start someone straight
away at a time of our choosing. All their carers, without exception, have been delightful. We've had the most visits from one carer, who has been a real star. As my husband recovered, we reduced our support and have felt accommodated by Nightingales throughout. Very highly recommended.

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Review from Susan F (Client) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise this company enough for their understanding, care and support of our late mother. All the carers went above and beyond to make life comfortable for her. She died peacefully at home with their support. Nothing was too much trouble. The family feel blessed to have found them.

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Review from Terry Q (Partner of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is rare in this modern age to receive service of such high standards. The administrator was helpful, efficient and in constant touch. The carers were, without exception, superb. They did their work well and in an extremely friendly and caring manner. Something is very right with a company and management
who have such a good team.

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Review from Saskia T (Daughter-in-law of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales looked after my father-in-law for about 3 years. The carer who mainly looked after him was exceptional in her care for him, conscientious, managed to win his confidence and looked after him very well and with good humour. Nightingales were easy to communicate with and they kept us informed
of any changes in his circumstances. The office staff has a deep understanding of the needs of older people, he was reassuring and kind. We were grateful to have found Nightingales.

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Review from Martin B (Son of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently back in the UK visiting my sick Mum (Penny) and was very unsure of what to expect when I heard that she was receiving 4 carer visits per day. I can only say that all the carers are amazing, from the way they make everything seem so easy and relaxed and, most of all, the way they help
my Mum to be combatable and happy. If you didn't know, you would think the carers are part of the family. I truly cannot thank Nightingale Services enough for the way they look after my Mum and the peace of mind it has given me. Being 10,000 miles away knowing Nightingale carers are there taking the best care of my Mum is so reassuring.
My eternal thanks.

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Review from Christine C (Daughter of Client) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father's carer is a credit to your company, always willing to listen and help as well as do whatever is necessary to make my parent's life easier. She has become a friend to all of our family and we will be sorry to lose her when my parents move.

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Review from Tony H (Son of Client) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't imagine it's possible for a care agency to have better timekeeping than Nightingales.
With a good team and some exceptional carers.
One, in particular, was dearly loved by my late mother. She would always go the extra mile, reassuringly rock-solid, efficient and on the ball.
Thank you to
all at Nightingales.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Nightingales Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Nightingales Services Ltd is calculated as follows: ( (49 Excellents x 5) + (4 Goods x 4) ) ÷ 53 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nightingales Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Nightingales Services Ltd

What Type of Services does Nightingales Services Ltd offer?

Nightingales Services Ltd offers Home Care.

How many Carers does Nightingales Services Ltd employ?

Nightingales Services Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nightingales Services Ltd to verify any information. View our terms and conditions. Nightingales Services Ltd has a Basic Service – more info.