Nightingales Services Ltd

St Lawrence Bay, 39 Wick Farm Road, Southminster CM0 7PF

Owner : Nightingales Services Ltd

Person in charge: Kathy Smither (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 18

Fees Guide: £16.00 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Nightingales Services Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

10 Nightingales Services Ltd has a Review Score of 10 (10.000)

The Review Score of 10 (maximum of 10) for Nightingales Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Nightingales Services Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Nightingales Services Ltd is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Nightingales Services Ltd is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nightingales Services Ltd?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nightingales Services Ltd

  • Daughter of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    2
  • Friend of Resident/Service User
    2
  • Husband of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

My best friend of almost 40 years sadly became terminally ill, required 3 x daily visits and Nightingales agreed to take her into their care and what a care that was. I would drive from Hertfordshire every weekend and over a period of 9 months grew to know them and love them as my friend did. What they did for her was outstanding. It wasn't a case of in and out in the least possible time, the took time to help her, try and lift her from the depression that her illness made her sink, they really were 'Florence Nightingales'. They breezed in with humour and empathy when needed. Nothing was too much trouble. They dealt with her day-to-day care with compassion and dignity and I will always be truly thankful to them for caring for her with kindness and tenderness for those 9 months. A massive, massive thanks to the manager and her superb family - cheers.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nightingales Services Ltd cares for my husband, they come in 3 times a day every day and provide a sitting service so I can have some time out. All the staff are fantastic with not only my husband but the family as well, I really can't praise them enough. I would recommend them to anyone and everyone xx

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Lovely, professional agency with great staff. Service supplied was above and beyond services given by other agencies we encountered! Restored my faith in care workers and made a poorly gentleman's life comfortable and dignified. Thank you Nightingales.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service provided by Nightingales has been excellent from day one. They go above and beyond in their duties of caring for my wife. Nothing is too much trouble. They are always prompt and cheery in their work. I would highly recommend Nightingales to anyone.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nightingales care were absolutely excellent during the time they cared for my daughter before she was admitted to the hospice. They showed complete care and compassion throughout. Although they visited three times a day, they were always on hand to help if I needed it. They went over and above what was expected. I can't thank them enough for the care they gave my daughter and all the time respecting her dignity. They were also there to support me. I would have no hesitation in recommending this team of carers.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff showed great care when dealing with my wife. They were always helpful when I needed help getting prescriptions from the doctors etc. The carers were always cheerful in their approach to the job in hand.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The quality of care provided by the Nightingales Agency for our late mother was of the highest standard. At all times her needs were foremost in their care. Our mother was always treated with dignity, respect and affection. Their care also extended to us, the close family members, ensuring that we had 'time out' for ourselves and to be able to talk over our personal concerns and how to handle the imminent death of our mother. As a family, we would like to say 'Thank you' to all the Nightingales Agency who provided care from the start 2 years ago, until our mother's death of the 9th July 2016.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

After discussing the care my mother-in-law receives from Nightingales Services I can only say that she is very happy with their service. The issues that are most important to her are:
Continuity of carer
Reliability
High quality care
Punctuality
Respectful caring treatment
She receives all of the above and more from Nightingales Services.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I would like to say a massive thank you for everything you did for my mother in law, for being so kind, caring and understanding and always treating her with dignity, you only looked after her for one week, but in that short time she really looked forward to your visits, having a chat and making her laugh. She has now moved into a care home, but I will always be grateful to your lovely carer's thank you.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent care. The firm adapts to the daily, changeable needs of my husband. They promote his wide performance and I and my family appreciate how new carers are introduced to him and know our routine.
I cannot fault their care and respect for my husband, who enjoys their company and help too.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Nightingales have provided care for my mother for over 8 years. We could not have wished for a kinder and more caring and compassionate service. They treat my mother and me like a member of their extended family and our relationship is based on respect and friendship. They never rush off and often spend their own time with my mother - even though she is unable to converse or respond. They have helped me through all the hurdles of caring for a member of the family and have given guidance, support and advice throughout the years, particularly as my mother's illness has progressed. My mother would not be around today were it not for them. They are, quite simply, 'lovely'.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I recommend this agency for the outstanding passion and care given to Sylvia in her time of need. ALL the staff have always given 110% on every visit right up to the end, even offering overnight support. Sylvia had other agencies in the past but this company supersedes all and are second to none. Other agencies could learn a lot from them.

HIGHLY RECOMMENDED.

How likely would you be to recommend Nightingales Services Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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