Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.6 103 Reviews
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £42

Quotes to be given when we have ascertained all information regarding location and needs of client

These prices are only a guideline, please contact Primary Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Primary Homecare Ltd

Person in charge

  • Julie Mills (Operations Manager)

Primary Homecare Ltd Reviews (103)

Total of 103, showing 1-20
9.6

Primary Homecare Ltd has a Review Score of 9.6 (9.592) out of 10, based on 13 reviews in the last 2 years. Over all time Primary Homecare Ltd has 103 reviews.

Overall Experience

  • 74
  • 25
  • 4
  • 0
  • 0

Date Published

103
4
10
13
90

Review from Graham D (Husband of Client) published on 29 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Regular carer has established an excellent rapport with client, who is uneasy with strangers. Service excellent.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much Graham for your excellent review. I am so glad that you are happy with our carers, particularly her regular carer and office staff and the service that we provide to your wife. We will continue with the level of service provided and it has been a pleasure looking after and we welcome any feedback that you can give us about our service.

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Review from Chris S (Brother of Client) published on 24 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has problems that Primary Homecare staff ahve been very good at dealing with, also by keeping me informed of. He thinks very highly of the carers. They also play cards with him which he enjoys, as my brother lives alone.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for writing this review and for supporting us with your brother. It is great to know he has you in his corner for good or bad . I am also pleased he enjoys his time with our carers.

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Review from Barry L (Client) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a I am paralysed from the waist down and have to be lifted at least 4 times a day some lifts requiring two different slings I am made to feel comfortable and safe.
The carers always take great care in providing privacy and maintaining my dignity at all times.
The carers are always very polite
and professional and take an interest in the rest of the family. They always acknowledge my wife
and you get the feeling that they are interested in our life's as much as we are there's. We have great conversations about there life's as much as ours.
We have had great support from the management team and we are both interested in maintaining their safety as much as mine during lifting and my needs

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for this excellent review. I am always pleased to hear back from our clients and i am glad to know we are doing a good job for you.

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Review from M D (Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff polite and friendly. They always ask if there is anything they can do before they go.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your review. I am delighted you are happy with our service.

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Review from D C (Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, helpful and good company. Highly recommend the carers I have dealt with.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for this lovely review. We are so glad you are happy with all aspects of our service.

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Review from Derek S (Client) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care company. The team are worth their weight in gold. Caring, kind, have empathy and very professional. We have a laugh every day. Always on time via schedule weekly. Handles all care with dignity.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are delighted you are so happy with your care! It's good to see you are enjoying having a laugh with the care staff.

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Review from Colin A (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well satisfied with the staff.
Half an hour is a bit tight sometimes.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am happy that you are satisfied with our staff and have given them the top score. I note you have given management only one star but I need you to know it's not our decision to only allocate 30 minutes. Social Services fund the care and time is allocated by them. Please contact us if you would like to discuss this further.

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Review from T M (Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Efficient service provided by staff.
Varied staff provide service required.
Enjoy conversation with carers interested to talk.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your review. I am glad you like chatting to our staff.

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Review from J S (Daughter of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been excellent and has enabled my mother to stay in her home. Some of the carers have gone above and beyond to make life easier for my mum.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are delighted you are happy with our service. Your mum is a pleasure to care for.

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Review from Jack M (Client) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers always ask if there's anything else they can do on that day before they leave, also the office staff are pleased to deal with any enquiry.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are very pleased you are happy with our service and that our carers always check if you need anything else before they leave.

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Review from Jack M (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers take on additional domestic jobs without being asked.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for taking the time to give us this review as we value your opinion. I am glad to hear our carers go the extra mile and help you with other additional domestic jobs.

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Review from Cheryl J (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum moved to Claydon, she was welcomed by the care team in a most professional and comprehensive way.
The care plan put in place is very good and takes into consideration all of our initial concerns. The carers are polite, very competent and friendly, they treat Mum with dignity and kindness.
When
either the carer onsite or the office team have contacted me regarding Mum, they were calm, friendly and extremely helpful.
I have always been able to quickly get hold of the team on the office number and on the out-of-hours number, if needed.
I would recommended the services of Primary Homecare to anyone looking for reliable, capable and friendly care for their loved ones.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind and complimentary comments which are greatly appreciated. It is a pleasure caring for your mum and the staff are very happy to feel so valued. Thank you again from all at Primary Homecare.

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Review from J T (Daughter of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primary Homecare offer a great service which Mum had for many years. Due to her health she has now had to relocate to a care home but she, and the whole family, are very appreciative of all the care given by Primary Homecare and would recommend their services without hesitation.

Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for all your kind comments. We loved looking after your mum and hope she is happy in her new care home. We value your feedback greatly and will pass on your comments to the carers who looked after your mum.

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Review from J R (Wife of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the carers very good and patient. They do everything that is asked of them. My reason for making management 'poor', because quite often the carers' times are changed but we the clients are never informed. As wife of client and full time carer, I find this very annoying as I have many problems
of my own apart from coping with my husband's dementia.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for taking time to complete a review which we take very seriously. I am pleased you are happy with the staff and care your husband receives. I have checked and the one daily visit that we make is always between 10am and 11am. We never guarantee an actual time and we are fully compliant with our Social services Contract. As to value for money, we do not set your contribution to the cost of care. We have taken your comments onboard and will continue to provide continuity of care.

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Review from P D (Client) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Times of visits are never the same day to day.
Notes on the app are not always correct.

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Review from Jean E (Wife of Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The men and women who come and care for my husband are amazing kind and caring. Would recommend them to anyone, could not do without their help.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your feedback. Our staff really enjoy caring for your husband. I am so happy you would be pleased to recommend us.

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Review from Anne D (Client) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I find Primary Homecare Ltd very good and most of the carers efficient and able. Prices are not cheap, so maybe beyond what others can afford. I wish there were fewer changes in the rotas, both of carers and of times, but realise sometimes emergencies arise. Thank you to those who look
after me.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am so pleased you find our carers efficient and able. Our prices are very competitive locally.

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Review from Elizabeth B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers have sometimes come early without the office letting me know. I feel I should be asked if this is ok. All the ladies who have come have been polite and friendly but do not seem to know about recycling rubbish. They do not know what can be recycled and that it has to be clean ie: cans should
be washed first! Their basic cooking skills are lacking and seem to not be able to prepare meals for slow cookers/ovens without help, they are good at clearing the kitchen after use.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am pleased you find our carers polite and friendly and they are good at cleaning your kitchen after use. We will pass on your comments about recycling to the relevant care staff.

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Review from Juliette A (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until Christmas, I needed help with the preparation of meals. Since then I have needed assistance with cleaning. I realise that there are many clients on your books, but it would be very helpful to know when the carer is coming. It has varied a lot. What works for me is to phone your office early
in the week to find out the arrival time on Friday.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We offer an app to all clients and families so they can have access to their visit times 24/7. We also provide good customer service to clients who phone our office. Due to client emergencies and staff absence, visit times occasionally change and this is unfortunately unavoidable.

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Review from Renee B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a joy to be cared for by such lovely people.

Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am glad you enjoy being cared for by our staff. Our carers find it a pleasure to care for you.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Primary Homecare Ltd is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 76 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Suffolk Care Award

Recipient: Primary Homecare Ltd

Date: Thursday 29 Sep 2022 More details

Suffolk Care Awards 2019

Recipient: Primary Homecare Ltd

Date: Thursday 17 Oct 2019 More details

2019 Family Business Award

Recipient: Primary Homecare Ltd

Date: Friday 01 Mar 2019 More details

Meet the Team (5)

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Julie Mills

Job Title: Operations Manager

Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.
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Toni Woods

Job Title: Acting Registered Manager ( Job Share)

Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.
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Shaquille Thomson

Job Title: Coordinator

Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.
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Andrei Zsurs

Job Title: Coordinator

Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area
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Chloe Bolt

Job Title: Coordinator

Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)
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Frequently Asked Questions about Primary Homecare Ltd

What Type of Services does Primary Homecare Ltd offer?

Primary Homecare Ltd offers Home Care.

How many Carers does Primary Homecare Ltd employ?

Primary Homecare Ltd employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Homecare Ltd to verify any information. View our terms and conditions. Primary Homecare Ltd has an Enhanced Service - more info.