Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.
This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.
Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.
Owner : Primary Homecare Ltd
Person in charge: Cheryl Milldown (Registered Manager)
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 63
Staff Languages (other than English): Filipino, Bulgarian, Spanish; Castilian, Italian, Polish, Portuguese, Romanian
Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home
Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service
Latest Care Quality Commission* Report on Primary Homecare Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 43 Reviews over all time. This Average Rating is also the rating value for Primary Homecare Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.598 for Primary Homecare Ltd is calculated as follows: ( (166 Excellents x 5) + (74 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 254 Ratings = 4.598
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Primary Homecare Ltd is based on 28 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Primary Homecare Ltd has a Review Score of 9.6 (9.598) from 43 Reviews
Review submitted from a Postal Card by Glenda T (Client) with assistance of Husband of Client/Service User on Thursday 10 May 2018. Relates to April 2018.
Primary Homecare Ltd supplies us with good quality well trained friendly staff. All are efficient, prompt smart and trustworthy. Overall a good team.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown at Primary Homecare Ltd responded to this review on 10 May 2018:
We are very pleased to know that the service we provide meets your expectations. We pride ourselves in the training that staff have before starting work in the community and this continues throughout their employment giving them every opportunity to grow. Thank you for taking the time to write this review, we will pass on your lovely comments to the staff who visit.
Review submitted from a Postal Card by Rita H (Wife of Client) on Wednesday 9 May 2018. Relates to March 2018.
Very pleased with the service we get from your company. All the Carers we have had, have all been very friendly and look after my husband very well.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown at Primary Homecare Ltd responded to this review on 09 May 2018:
It is lovely to know that the service we provide to your husband is of a high standard and all the carers are friendly. We look forward to continuing to provide support when you move to your new home and helping your husband to achieve his outcome of going out for a regular walk with his carers.
Review submitted from a Postal Card by Paul R (Son of Client) on Monday 30 April 2018.
We have been very pleased with the care package received by our mother. The Carers are caring, friendly and very professional. The Coordinator has been excellent and we have a very good two-way dialogue to ensure all mum's needs are met. Many thanks.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown at Primary Homecare Ltd responded to this review on 30 Apr 2018:
We are delighted to know that the service we provide to your mother is caring, friendly and professional. I will pass on your lovely comments to the team who visit and the coordinator. It is so important that we have the rapport with not only the client but their family members as communication ensures that we are meeting the exact needs of each individual. Thank you for taking the time to send this review.
Review submitted from a Postal Card by Janet H (Client) on Wednesday 25 April 2018. Relates to March 2018.
They are friendly, polite and helpful.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown at Primary Homecare Ltd responded to this review on 25 Apr 2018:
Thank you very much for taking the time to complete a review, it is always a pleasure to know that the service we provide meets people's needs. I will pass on your compliments to the care team who visit you.
Review submitted from a Postal Card by Carol H (Client) on Friday 20 April 2018. Relates to March 2018.
Very pleased with the care I received. My carers are kind, caring and very professional at all times.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown at Primary Homecare Ltd responded to this review on 20 Apr 2018:
We are very pleased to know that the care you receive is excellent and is delivered in a caring and professional way. We thank you for taking the time to send such a lovely review. We will pass on your feedback to the team.
Review submitted from a Postal Card by Jennifer R (Daughter of Client) on Tuesday 3 April 2018. Relates to March 2018.
Management - listen to the needs required and implement.
Carers - very caring and kind, punctual, follow requests for care and meals. Go beyond what is required and all round excellent service.
Would recommend highly.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Cheryl Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 03 Apr 2018:
We would like to take this opportunity to thank you for the excellent review of the service that we provide. It is always good to know that staff "go beyond" what is expected. We are very fortunate to have a dedicated team of staff providing a service to all of our clients in the community.
Review submitted from a Postal Card by Amanda B (Granddaughter of Client) on Monday 19 February 2018. Relates to January 2018.
The ladies that my nan has are lovely and they take time to talk to her and me.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 19 Feb 2018:
Thank you very much for taking the time to send a review it is pleasing to hear that the carers who visit your Nan are lovely and that they take the time to talk to you both. Communication is such an important part of what we do and knowing that this is making a difference to the people that we provide a service to makes it all worthwhile.
Review submitted from a Postal Card by Michael G (Client) on Wednesday 14 February 2018. Relates to February 2018.
My wife's needs have increased markedly in recent times and Primary Homecare have responded very well.
They have been prepared to adapt and if necessary re-adapt so as to get the service right for my wife and myself.
The overall level of care is very good with some carers who are outstanding, carrying out their duties with love and always prepared to go the extra mile.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 14 Feb 2018:
We would like to thank you for taking the time to review us. It is pleasing to know that we have been able to meet the changing needs of your wife and that you have rated the level of care as outstanding. We have tried to keep to the same carers so they can build a rapport with both you and your wife and we are pleased to see that this has been successful.
Review submitted from a Postal Card by Bryan P (Husband of Client) on Thursday 8 February 2018. Relates to January 2018.
Primary Homecare Ltd has been caring for my wife for over eight years and have always given to the highest standards.
I have no hesitation in recommending them.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 09 Feb 2018:
We would like to thank you for taking the time to send a review. It is wonderful to know that the service that we have provided to your wife over the past eight years is to the highest standard. My team have a built up a lovely relationship with both you and your wife which comes with sending regular carers over the years.
Review submitted from a Postal Card by Joan C (Client) with assistance of Daughter of Client/Service User on Wednesday 7 February 2018. Relates to January 2018.
My carers are very professional they see mu need and are very caring, given me meals, tablets washing me etc. They are kind and considerate to any needs that I have.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 07 Feb 2018:
We would like to thank you for taking the time to send a review. It is very good to know that the care that you receive is to a high standard and you are treated with dignity and respect. We look forward to continuing to provide you with an excellent service that meets your needs.
Review submitted from a Postal Card by John A (Client) on Monday 22 January 2018. Relates to December 2017.
Totally satisfactory both service and contribution to my general welfare.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 22 Jan 2018:
We are very pleased to know that the care we provide meets your needs and you would rate us an an excellent service. We look forward to supporting you in the future.
Review submitted from a Postal Card by Norbury D (Client) with assistance of Son of Client/Service User on Monday 22 January 2018. Relates to December 2017.
Very pleased with my carers, they are helpful and friendly and love a chat.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 22 Jan 2018:
We would like to take this opportunity to thank you for taking the time to write a review, it is so good to see that you and your son are very happy with the care that we provide and that the team that visit are helpful, friendly and love to have a chat. We look forward to continuing to provide you with a high level of service in the future.
Review submitted from a Postal Card by Linda P (Niece of Client) on Monday 22 January 2018. Relates to January 2018.
Your carer has completely changed my uncle's life. He is now eating properly (because she is there) now living in a clean home and is fully engaged when talking to him. His social skills have improved as well as his health and general well-being. I think he has a new a new lease of life and looks forward to the carer visiting on the days that she does.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 22 Jan 2018:
Your review has certainly "touched our hearts" and we are so pleased to know the care that has been provided has made such a huge difference to your uncle's life. This is what makes our job so worthwhile.
Review submitted from a Postal Card by Paula G (Client) on Monday 22 January 2018. Relates to December 2017.
All helpful and caring.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 22 Jan 2018:
We would like to thank you for taking the time to send a review and we are very pleased to know that your carers are "helpful and caring" and you are happy with the care that we provide. We look forward to continuing to provide you a high quality service.
Review submitted from a Postal Card by Beryl E (Client) on Tuesday 19 December 2017. Relates to December 2017.
Once again my aim to help me is by trying Primary Homecare Ltd with some extra hours. A social worker is doing this for me. Hope to be lucky because I would not like to go anywhere else. Office staff are very helpful.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 19 Dec 2017:
We would like to take this opportunity to thank you for sending in a review. We are pleased to see that you want to stay with us and we hope that you are able to arrange with your social worker extra visits. Please feel free to contact us in the office if you require any further support with your care. We look forward to continuing to provide you with a high quality service in the future.
Review submitted from a Postal Card by Margaret G (Husband of Client) on Tuesday 19 December 2017. Relates to November 2017.
Excellent service. Excellent carers.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 19 Dec 2017:
We would like to thank you for the excellent review that you have given us. It is lovely to know that the service and care that we provide to your wife is to a high standard.
Review submitted from a Postal Card by Olive B (Daughter of Client) with assistance of Daughter of Client/Service User on Tuesday 14 November 2017. Relates to October 2017.
The care received from Primary Care is excellent, all our mother's needs are met, in a dignified caring way.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Review submitted from a Postal Card by A B (Son of Client) on Wednesday 8 November 2017. Relates to October 2017.
Very friendly, helpful and reliable service. I am able to go to work in the morning knowing mum will be well looked after.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 08 Nov 2017:
Thank you for taking the time to review us on Homecare.co.uk. We are very happy that the service we provide to your mother is excellent and gives you peace of mind. I will pass on your compliments to the care team.
Review submitted from a Postal Card by Jack M (Client) on Wednesday 20 September 2017. Relates to September 2017.
Visits made in a polite and confidential manner, which seems to help with my severe depression. Being able to have a conversation with the carer.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 20 Sep 2017:
We are very pleased to know that the carers that visit you are polite and provide a service that supports your needs in a way that makes you feel that you can talk freely to them. We look forward to continuing to offer you a high standard of support.
Review submitted from a Postal Card by Christine H (Client) on Thursday 14 September 2017. Relates to September 2017.
I have many carers, some for one, two or three days a week.
All the carers are friendly people and efficient. I like all of them very much.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 14 Sep 2017:
Thank you for taking the time to complete a review for the agency. We are so pleased to know that you get on well with your carers and they are friendly and efficient. We look forward to continuing to provide you with a high-quality service in the future.
Review submitted from a Postal Card by Violet T (Client) on Wednesday 13 September 2017. Relates to September 2017.
I always look forward to my carers coming each morning to assist me getting up. They are always cheerful and polite, they always make sure I have everything at hand to assist me throughout the day. We always have a laugh together and I am treated with great respect. So I would like to say congratulations to Primary Homecare for having such a great team of carers.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 13 Sep 2017:
Thank you for the wonderful feedback regarding the care team that visit you each day, it was a pleasure to read. I will pass on your compliments to the team. We look forward to continuing to provide you with a high level of service in the future.
Review submitted from a Postal Card by I C (Husband of Client) on Tuesday 12 September 2017. Relates to August 2017.
The level of support and advice given is very good and we have their carers who are all first class and we would be lost without them. They are very kind and considerate and give my wife confidence.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 12 Sep 2017:
We would like to thank you for taking the time to send a review. It is wonderful to hear that the carers are kind and considerate and that they provide your wife with a high level of care and support. We will continue to do our best to offer a first class service in the future.
Review submitted from a Postal Card by Margaret M (Client) on Monday 11 September 2017. Relates to August 2017.
Service and care are excellent.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 11 Sep 2017:
We would like to take this opportunity to thank you for taking the time to put a response on homecare.co.uk. We are very pleased to know that the service you receive is excellent. We look forward to continuing to provide you with care in the future.
Review submitted from a Postal Card by J G (Client) on Friday 25 August 2017. Relates to August 2017.
The carers are always courteous and lovely to talk to.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Review submitted from a Postal Card by Maureen G (Wife of Client) on Friday 11 August 2017. Relates to August 2017.
We are very happy with all the care. Please keep it up.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Review submitted from a Postal Card by M G (Son of Client) on Thursday 3 August 2017. Relates to July 2017.
Good service but could do more by prompting clients to do things ie. change clothes, pad, shower etc. Also hand written reports, not the easiest to read sometimes.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 03 Aug 2017:
Thank you for taking the time to complete a review. With regards to your comments, we are aware that your mother needs much encouragement on the day to day tasks and the carers prompt as much as possible but the final decision is always hers.
We appreciate that some staff have different styles of writing that are not always as easy to read as others, and we do ask staff to write as clearly as possible to avoid any confusion for other people who may wish to read the notes. At the next staff meeting, we will put this point on the agenda. Thank you for bringing this to our attention.
Review submitted from a Postal Card by Margaret P (Client) with assistance of Husband of Client/Service User on Friday 7 July 2017. Relates to June 2017.
Overall very satisfied with service over the last 7 1/2 years. Company is very well run and in most cases very reliable. Thank you for your high standards.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 07 Jul 2017:
Thank you for taking the time to review us and your excellent feedback on the high standards of service that we provide. We are delighted to hear this.
Review submitted from a Postal Card by B J B (Daughter of Client) on Friday 2 June 2017. Relates to May 2017.
Main concern is understanding some of the carers' writing. Could it please be put in print?
How likely would you be to recommend Primary Homecare Ltd? Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 02 Jun 2017:
Thank you for taking the time to complete a review we appreciate your feedback. With regards to some of the staff not writing very clearly in the daily records. I will audit the paperwork to see which carer is not writing clearly and we will offer them additional record keeping training.
Review submitted from a Postal Card by J P (Daughter of Client) on Friday 12 May 2017. Relates to May 2017.
Writing as a daughter, I'm very happy with the care my mother receives. The carers are very kind and caring, in fact, I couldn't cope without them. The cope with dementia much better than I could, May your service continue for many more years without too many funding problems. I thank you once again for all the help and car you help me with.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 12 May 2017:
Thank you so much for the heartfelt thanks that you have given us in your review. We are so glad that our service not only meets your mother's needs but helps to support you to. We will continue to provide the highest possible service and assist in any way that we can.
Review submitted from a Postal Card by C H (Client) with assistance of Daughter of Client/Service User on Wednesday 19 April 2017. Relates to February 2017.
I have MS and heart failure, so my needs are complicated and can vary from day to day. The company has shown a lot of understanding in putting together my care package which includes transfers (wheelchair/bed/shower/chair etc), personal care and food preparation. The office staff are professional and helpful and always ready to discuss my needs. The carers are kind, willing and considerate. They are very able and always eager to learn. Their cheerfulness brightens up my day.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Review submitted from a Postal Card by Karen C (Daughter of Client) on Tuesday 4 April 2017. Relates to February 2017.
The carer's do a brilliant job. My mother has severe dementia, no mobility and double incontinence. They are excellent at dealing with her and are courteous and speak to her, although she very rarely communicates now. They chat with my father and will tell us if there are any problems where we may need a district nurse. Without them, my mother would be in a home.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 04 Apr 2017:
Thank you for taking the time to undertake a review. We are very pleased to know that the care team does an excellent job and treat your mother with kindness and respect. We strive very hard to keep people at home in their familiar surroundings for as long as possible and to provide them with a high level of care. It is so good to see that we are doing our job well.
Review submitted from a Postal Card by D C (Husband of Client) on Tuesday 4 April 2017. Relates to March 2017.
Very good. Plenty of communication with carers. As I try to give my wife her pain killers 30-60 minutes before the carer arrives. Some indication of an ETA on Saturday mornings would be good.
Apart from this very minor problem, everything is going well.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 04 Apr 2017:
Thank you for taking the time to review us. We are pleased that the care is going well with regards to the expected time of arrival on a Saturday morning we are always happy to contact you before your time schedule arrives on Saturday for the week ahead. We will arrange this for the future.
Review submitted from a Postal Card by John U (Client) on Thursday 12 January 2017. Relates to December 2016.
I found that all the carers who I had dealings with were kind and went out of their way to help me. I have come to look on them as real friends.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 12 Jan 2017:
Thank you so much for taking the time to send a review, we are so pleased to know that the service meets your needs and you have such a good relationship with the team who visit you.
Review submitted from a Postal Card by E L (Client) on Wednesday 14 December 2016. Relates to November 2016.
All the carers are very helpful and respectful. There is one carer that is very good at her job however she is very depressing and I get her too often. 8 times a week is too often.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 14 Dec 2016:
Thank you for taking the time to complete a review, we are pleased to know that the service we provide is excellent. With regards to the carer that you have referred to we will be contacting you to discuss this further.
Review submitted from a Postal Card by Paul R (Client) on Tuesday 6 December 2016. Relates to October 2016.
I believe that Primary Homecare provides a workforce that is first class in their ability to work on a person to person level and give their full attention in a professional manner to their client base requirements. They are very capable, friendly and honest people providing and understanding the needs of their clients.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 06 Dec 2016:
It is a pleasure to read such a positive review and we are so pleased to know that the service we provide exceeds your expectations. Thank you for taking the time to complete the review.
Review submitted from a Postal Card by Mike (Client) on Wednesday 5 October 2016. Relates to October 2016.
I have one particular carer with whom I am very satisfied other carers are good although language skills are a problem with some. Being a strong survivor and registered disabled it is frustrating hence my poor writing skills. Depending on who answers the phone in the office it is satisfactory. My problems have been where messages I have given have not been passed on. It has been better the last couple of weeks.
How likely would you be to recommend Primary Homecare Ltd? Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 06 Oct 2016:
Thank you for taking the time to complete a review. We are happy to know that you are generally pleased with the care that we provide, with regards to the language barrier with some of the staff we always ask customers to report any difficulties they may have with any carers so we can find a solution. We have recently experienced a change in the office team and hope that the new members will settle in soon.
Review submitted from a Postal Card by Anne M (Husband of Client) on Tuesday 6 September 2016. Relates to July 2016.
Very good, wife treated as an individual. Handled gently, everything explained to her as she is cleaned/changed/shampooed. Primary Homecare's routine of sending couples when possible provides a good teamwork scenario. The carers take their work seriously and are quick to initiate changes in treatment and equipment. Office happy to "go along" with changes. Punctuality very good.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 07 Sep 2016:
Thank you for your lovely response, I am so pleased to hear that the care that we deliver is to a very high standard and meeting your wife's needs. We appreciate that you have taken the time to send in a review.
Review submitted from a Postal Card by Bill P (Client) on Friday 5 August 2016. Relates to July 2016.
Carers mostly good, caring and friendly. Two most caring and always looking towards my improvement.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Review submitted from a Postal Card by J R (Client) on Wednesday 1 June 2016. Relates to April 2016.
Very good.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
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Value for Money
C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 01 Jun 2016:
We are very pleased to know that the service we provide is excellent and meets your needs and that you would recommend us to other people that may require care. We would like to thank you for taking the time to complete a review.
Review submitted from a Postal Card by Betty H (Client) with assistance of Daughter of Client/Service User on Friday 13 May 2016. Relates to April 2016.
When I changed over from another care agency to Primary Care I was not sure what to expect, but I need not have been concerned. Every carer I have met has been kind, caring and willing to assist me with all my care needs. I look forward to their daily morning visit and having a chat whilst they give me the help I require.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 13 May 2016:
We are so pleased to see that the service that we provide meets your needs and that you get on well with your carers. Thank you so much for taking the time to send in a review
Review submitted from a Postal Card by Lorna M (Client) on Wednesday 4 May 2016. Relates to April 2016.
I have found all staff and helpers are efficient and helpful at all times.
How likely would you be to recommend Primary Homecare Ltd? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 04 May 2016:
Thank you for taking the time to complete a review. We are happy to see that you are satisfied with the service that we provide.
Review submitted from a Postal Card by I S (Client) with assistance of Son of Client/Service User on Thursday 17 March 2016. Relates to December 2015.
I am satisfied with the service my mum gets from Primary Homecare Ltd. The staff and carers are very helpful and look after mum very well and i will recommend this service to friends and family.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 17 Mar 2016:
Thank you very much for taking the time to complete a review. We are so pleased to hear that your Mum is happy with the carers who visit her on a daily basis and that they provide excellent care. We look forward to continuing to provide a high quality service in the future.
Review submitted from a Postal Card by Janet F (Wife of Client) on Wednesday 16 March 2016. Relates to January 2016.
Very friendly and efficient. Also knowledgeable and helpful information given.
How likely would you be to recommend Primary Homecare Ltd? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
C. Milldown, Registered Manager at Primary Homecare Ltd responded to this review on 16 Mar 2016:
Thank you very much for your review we are so pleased to know that the service we provide is excellent and meets your husband's care needs and we appreciate that you have taken the time to complete the review and share your views with others
March 2018
Recipient: Primary Homecare Ltd
Date: Friday 16 Mar 2018
November 2017
September 2017
February 2015
Recipient: Primary Homecare Ltd
Date: Sunday 01 Feb 2015
October 2014
Recipient: Primary Homecare Ltd
Date: Saturday 27 Oct 2012