Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.6 104 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.
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Care Provided by Primary Homecare Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £42

Quotes to be given when we have ascertained all information regarding location and needs of client

These prices are only a guideline, please contact Primary Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Primary Homecare Ltd

Person in charge

  • Julie Mills (Operations Manager)

Primary Homecare Ltd Reviews (104)

9.6

Primary Homecare Ltd has a Review Score of 9.6 (9.592) out of 10, based on 13 reviews in the last 2 years.
Over all time Primary Homecare Ltd has 104 reviews.

Overall Experience
  • 75
  • 25
  • 4
  • 0
  • 0
Date Published
  • 104
  • 4
  • 11
  • 13
  • 91
Reviewer Connection to Primary Homecare Ltd
  • 45
  • 23
  • 10
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
Total of 104, showing 101-104
Review from J R (Client) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We are very pleased to know that the service we provide is excellent and meets your needs and that you would recommend us to other people that may require care. We would like to thank you for taking the time to complete a review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorna M (Client) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all staff and helpers are efficient and helpful at all times.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you for taking the time to complete a review. We are happy to see that you are satisfied with the service that we provide.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I S (Client) assisted by family/friend published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the service my mum gets from Primary Homecare Ltd. The staff and carers are very helpful and look after mum very well and i will recommend this service to friends and family.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for taking the time to complete a review. We are so pleased to hear that your Mum is happy with the carers who visit her on a daily basis and that they provide excellent care. We look forward to continuing to provide a high quality service in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet F (Wife of Client) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and efficient. Also knowledgeable and helpful information given.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for your review we are so pleased to know that the service we provide is excellent and meets your husband's care needs and we appreciate that you have taken the time to complete the review and share your views with others

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Primary Homecare Ltd is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 76 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

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Julie Mills

Job Title: Operations Manager Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.

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Toni Woods

Job Title: Acting Registered Manager ( Job Share) Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.

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Shaquille Thomson

Job Title: Coordinator Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.

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Andrei Zsurs

Job Title: Coordinator Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area

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Chloe Bolt

Job Title: Coordinator Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Homecare Ltd to verify any information. View our terms and conditions. Primary Homecare Ltd has an Enhanced Service - more info.