Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.6 103 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.

Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £42

Quotes to be given when we have ascertained all information regarding location and needs of client

These prices are only a guideline, please contact Primary Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Primary Homecare Ltd

Person in charge

  • Julie Mills (Operations Manager)
9.6

Primary Homecare Ltd has a Review Score of 9.6 (9.592) out of 10, based on 13 reviews in the last 2 years.
Over all time Primary Homecare Ltd has 103 reviews.

Overall Experience
  • 74
  • 25
  • 4
  • 0
  • 0
Date Published
  • 103
  • 4
  • 10
  • 13
  • 90
Reviewer Connection to Primary Homecare Ltd
  • 45
  • 22
  • 10
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
Total of 103, showing 61-80
Review from B P (Husband of Client) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care to my wife.
Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to send a review. We have been providing care and support to your wife for over 9 years, and during this time, built up an excellent relationship with both of you.

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Review from Barry D (Son of Client) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good relationship has been set up between Dad and the carers. He is always full of praise.
Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to complete a review it is always lovely to know that the care team are providing a high quality of service and that your Dad enjoys their visits. I will pass on your compliments to the carers.

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Review from Betty H (Client) assisted by family/friend published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only praise the support I receive from Primary Homecare. All the carers that visit me are kind, caring and willing to support me to do things I can no longer manage myself. They treat me with respect and allow me the time I need to complete tasks. Both myself and my family would highly recommend
Primary Homecare to anyone who requires support at home or knows someone who does.
Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to thank you for the wonderful feedback that you have given to the staff that visit you on a daily basis. We are so fortunate to have a team that do the role for all the right reasons and really care and want to make a difference to people's lives. To receive such lovely feedback makes it all worthwhile. I will pass on your compliments to all the carers that visit you.

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Review from I J (Wife of Client) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found the Primary Homecare Ltd to be most polite and helpful. They treat their clients with dignity and understanding. Regarding the accommodation of medication, they are very professional, the company have rules and they adhere to them without fail.
I look at them as new friends.
Reply from Cheryl Milldown at Primary Homecare Ltd

We would like to take this opportunity to thank you for the review on Homecare.co.uk. We are very pleased to know that the carers offer a professional service and treat you and your husband with dignity and respect and you are happy to have them in your home. All staff have a very comprehensive training programme before commencing care in the community and we know that this gives them the background knowledge to work in-line with our policies and procedures and deliver the highest possible standard of service.

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Review from Pauline K (Wife of Client) published on 7 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my husband and I wouldn't be able to care for myself, and my husband 24/7 without the assistance of carers (2 carers 3 times a day). They are all very kind and caring and treat us with great respect.
Reply from Cheryl Milldown at Primary Homecare Ltd

We very much appreciate you taking the time to send in a review about the service that we provide to your husband. We will pass on your lovely comments to the team that visit.

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Review from Deborah E (Wife of Client) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband receives is excellent. They are very kind, considerate and very sensitive to his needs and treat him with respect.
Reply from Cheryl Milldown at Primary Homecare Ltd

We are so pleased to know that the service your husband receives from the care team who visit meets his needs and is delivered in a way that shows him dignity, respect and consideration. I am very fortunate that my team undertake their role for all the right reasons and want to make a difference to the people that they care for and their families. Thank you for taking the time to send in this excellent review.

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Review from Tamar M (Granddaughter of Client) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been very happy with the level of care my Nanna has received from Primary Homecare Ltd. The people who visit her have been very polite, kind and always aware of respecting her dignity. Having people to visit and look after Nanna 3 times a day takes the stress away from us. The office
staff and management are also very helpful and easy to talk to. Thank you to all of the wonderful staff!
Reply from Cheryl Milldown at Primary Homecare Ltd

It is lovely to know that the service we provide to your Nanna takes the stress away from your family and that the carers who visit are kind and respectful. I will pass on your wonderful compliments to the office staff and community team.

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Review from Andrew B (Son of Client) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a son, I am very pleased with Mum's care and can carry on going to work knowing she in the best of care. All the staff are genuinely understanding and allow my mother to carry on as a normal a life as possible. Many thanks.
Reply from Cheryl Milldown at Primary Homecare Ltd

Many thanks for taking the time to complete a review we are so pleased to know that the service we provide gives you peace of mind as this is so important for family members to be able to carry on with their own lives. Carers will always encourage the people that they visit to lead as normal a life as possible and allow them to continue to do as many day to day tasks at they can but providing a "helping hand" where needed.
I will pass on your lovely feedback to the team who visit your Mum.

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Review from J S (Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the care provided by the carers to be very good and friendly.
They responded positively to all my requests.
Reply from Cheryl Milldown at Primary Homecare Ltd

We are very pleased to know that the carers are friendly and provide a good service which meets your needs. thank you for taking the time to send in a review.

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Review from M M (Client) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Up until now consideration has been shown to me whilst getting in and out of the shower and having a friendly chat if time permits.
Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you for taking the time to send in a review we are pleased to know that you are happy with the service that the team provide.

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Review from Glenda T (Client) assisted by family/friend published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Primary Homecare Ltd supplies us with good quality well trained friendly staff. All are efficient, prompt smart and trustworthy. Overall a good team.
Reply from Cheryl Milldown at Primary Homecare Ltd

We are very pleased to know that the service we provide meets your expectations. We pride ourselves in the training that staff have before starting work in the community and this continues throughout their employment giving them every opportunity to grow. Thank you for taking the time to write this review, we will pass on your lovely comments to the staff who visit.

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Review from Rita H (Wife of Client) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service we get from your company. All the Carers we have had, have all been very friendly and look after my husband very well.
Reply from Cheryl Milldown at Primary Homecare Ltd

It is lovely to know that the service we provide to your husband is of a high standard and all the carers are friendly. We look forward to continuing to provide support when you move to your new home and helping your husband to achieve his outcome of going out for a regular walk with his carers.

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Review from Paul R (Son of Client) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the care package received by our mother. The Carers are caring, friendly and very professional. The Coordinator has been excellent and we have a very good two-way dialogue to ensure all mum's needs are met. Many thanks.
Reply from Cheryl Milldown at Primary Homecare Ltd

We are delighted to know that the service we provide to your mother is caring, friendly and professional. I will pass on your lovely comments to the team who visit and the coordinator. It is so important that we have the rapport with not only the client but their family members as communication ensures that we are meeting the exact needs of each individual. Thank you for taking the time to send this review.

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Review from Janet H (Client) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are friendly, polite and helpful.
Reply from Cheryl Milldown at Primary Homecare Ltd

Thank you very much for taking the time to complete a review, it is always a pleasure to know that the service we provide meets people's needs. I will pass on your compliments to the care team who visit you.

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Review from Jennifer R (Daughter of Client) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management - listen to the needs required and implement.
Carers - very caring and kind, punctual, follow requests for care and meals. Go beyond what is required and all round excellent service.
Would recommend highly.
Reply from Cheryl Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for the excellent review of the service that we provide. It is always good to know that staff "go beyond" what is expected. We are very fortunate to have a dedicated team of staff providing a service to all of our clients in the community.

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Review from Amanda B (Granddaughter of Client) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies that my nan has are lovely and they take time to talk to her and me.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

Thank you very much for taking the time to send a review it is pleasing to hear that the carers who visit your Nan are lovely and that they take the time to talk to you both. Communication is such an important part of what we do and knowing that this is making a difference to the people that we provide a service to makes it all worthwhile.

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Review from Joan C (Client) assisted by family/friend published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very professional they see mu need and are very caring, given me meals, tablets washing me etc. They are kind and considerate to any needs that I have.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for taking the time to send a review. It is very good to know that the care that you receive is to a high standard and you are treated with dignity and respect. We look forward to continuing to provide you with an excellent service that meets your needs.

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Review from John A (Client) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Totally satisfactory both service and contribution to my general welfare.
Reply from C. Milldown, Registered Manager at Primary Homecare Ltd

We are very pleased to know that the care we provide meets your needs and you would rate us an an excellent service. We look forward to supporting you in the future.

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Review from Paula G (Client) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All helpful and caring.
Reply from C Milldown, Registered Manager at Primary Homecare Ltd

We would like to thank you for taking the time to send a review and we are very pleased to know that your carers are "helpful and caring" and you are happy with the care that we provide. We look forward to continuing to provide you a high quality service.

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Review from Norbury D (Client) assisted by family/friend published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with my carers, they are helpful and friendly and love a chat.
Reply from C Milldown, Registered Manager at Primary Homecare Ltd

We would like to take this opportunity to thank you for taking the time to write a review, it is so good to see that you and your son are very happy with the care that we provide and that the team that visit are helpful, friendly and love to have a chat. We look forward to continuing to provide you with a high level of service in the future.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Primary Homecare Ltd is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 76 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

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Meet the Team (5)

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Julie Mills

Job Title: Operations Manager Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.

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Toni Woods

Job Title: Acting Registered Manager ( Job Share) Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.

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Shaquille Thomson

Job Title: Coordinator Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.

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Andrei Zsurs

Job Title: Coordinator Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area

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Chloe Bolt

Job Title: Coordinator Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Homecare Ltd to verify any information. View our terms and conditions. Primary Homecare Ltd has an Enhanced Service - more info.