Primary Homecare Ltd

Lower Farm Park, Old Norwich Road, Barham, Ipswich IP6 0NU
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9.6 103 Reviews
  • Primary Homecare Ltd, Ipswich
Home and family are the most important things in life. Living in one surrounded by the other gives us all great comfort.

This homecare team provide a service, which is designed to support home living at all levels, for as long as possible. Entirely flexible, they can respond quickly to individual needs and circumstances.

Working with family and friends professionals will ensure the service is fully supportive by integrating activities with theirs to achieve a complete care package.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £42

Quotes to be given when we have ascertained all information regarding location and needs of client

These prices are only a guideline, please contact Primary Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Primary Homecare Ltd

Person in charge

  • Julie Mills (Operations Manager)

Primary Homecare Ltd Reviews (103)

9.6

Primary Homecare Ltd has a Review Score of 9.6 (9.592) out of 10, based on 13 reviews in the last 2 years.
Over all time Primary Homecare Ltd has 103 reviews.

Overall Experience
  • 74
  • 25
  • 4
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Date Published
  • 103
  • 4
  • 10
  • 13
  • 90
Reviewer Connection to Primary Homecare Ltd
  • 45
  • 22
  • 10
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
Total of 103, showing 21-40
Review from Brian B (Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team that comes to my house are excellent, friendly efficient and and always appears to be happy to see me. Overall an excellent team. One of the things that impress me is the fact that they always arrive at or near the time arranged. Great job all.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you so much for this positive review. We always strive to arrive on time although with roadworks and busy town centre's it can be difficult at times. I am so pleased you are happy with our service and staff.

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Review from J F (Friend of Client) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primary Homecare are very helpful.
Compassionate and caring.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you for your comments which are greatly appreciated. I am glad that you have found our staff compassionate and caring. We appreciate all feedback given to us so that we can improve our service.

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Review from S B (Daughter of Client) published on 18 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always polite, friendly and caring. Mum is always pleased to see the carers and enjoys chatting with them. The carers have helped me so much as I know that my mum is being well looked after and if anything was wrong I would be told right away. The office staff are very helpful, friendly
and polite. If you have any problems they will sort them out right away. If anyone ever asked me about getting carers I would tell them to get in touch with Primary Homecare, as the service and carers and staff are fantastic.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

It is always a pleasure to look after your mum. We really appreciate your kind comments about our staff as we hope this will encourage others to see how we work.

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Review from S B (Niece of Client) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I do not live near my aunt to help her she is reliant on her carers for all her care. The carers are professional, friendly and caring. They offer help and respond to my aunt's wishes regarding meals, toileting and personal care and I can keep informed through an app regarding any concerns or
changing needs.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you for your complimentary review. The carers love looking after your aunt and if you have any concerns or suggestions, please do contact the office team so we can respond quickly.

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Review from A F (Daughter of Client) published on 7 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial assessment before the carers started, we were impressed with the care and attention to detail and my mum's needs. Kind carers, plenty of time given and Mum is treated with the greatest respect.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your kind comments. It is good to know the care and attention we have given your mum is appreciated.

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Review from C N (Wife of Client) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Struggled for eight years as he has vascular dementia osteoporosis, arthritis, brittle bones, asthma and two strokes. Completely wheelchair-bound. All the ladies here are such a help and are kind, friendly, and very good at the job. He has his favourites and they even cope well with my tears every now
and then.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your complimentary comments which we really appreciate. Our carers have been through so much over the past 2 years but they still care for all our clients as best as they can. We will continue to provide a quality service to your husband with caring and kindness.

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Review from A W (Granddaughter of Client) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primary Homecare was assigned to my grandmother by the West Suffolk CCG. From the very start, they were proactive, thorough and organised - which gave the family great reassurance that my grandmother was to be in good hands as she received end of life care. The care staff were excellent. We were kept
up to date and they were compassionate and thorough on what my grandmother was understandably apprehensive about at the start of using a care service, but quickly adjusted and developed a liking for several care staff in particular! Highly recommended - excellent service for carers and their families.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your complimentary and positive comments. We are delighted that we made a difference to your grandmother's care and wellbeing. Our carers enjoyed giving care to your grandmother. We welcome comments and suggestions and act on them very quickly. It is wonderful to give this positive feedback to our carers.

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Review from D T (Daughter of Client) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother aged 85 receives from the carers on her three daily visits is fantastic, each carer is compassionate, caring and very professional. My parents have been receiving care from Primary Homecare Ltd for over 6 years, the carers and office staff go above and beyond their duties. It's very
important to me that I can view each visit of the care given to mum, her mood and general health through the Nurse Buddy App. I would highly recommend Primary Homecare Ltd and would like to thank everyone of the carer and office staff.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind words and compliments. We love looking after your mother and we always welcome feedback and suggestions. Many thanks.

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Review from C T (Daughter of Client) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primary Homecare provide excellent care to my mother who is 95 and housebound. They provide personal care, meals and household chores in an efficient, caring and friendly manner. Also close attention to the many prescription drugs she has to take. The cavers are all lovely and consistent with the many
care visits. Nurse Buddy is very useful and checks if mum is well when I cannot visit. 5 stars to all including office staff!
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for all your kind comments. Your mum is a pleasure to look after. We are lucky to have such a good care team. We particularly like the fact that you use Nurse Buddy and find it very helpful. Many thanks.

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Review from C D (Daughter of Client) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 85, has mild Alzheimer's and lives alone. It is a huge comfort to me that she has visits from these kind, thoughtful and capable carers each day, as I live several hours away. I am kept informed of my mum's health and mood daily and I receive a call should my mum require anything. My mother
would not be capable of independent living without their assistance and I am extremely grateful for their professionalism.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for this lovely review. We do try very hard to give a good service, especially in these stressful times. Your mother is a delight to look after and we appreciate your kind comments.

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Review from Lucy G (Daughter of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum has Primary Homecare visits four times per day, and the care she receives is excellent. Mum has a regular carer who is amazing and has managed to encourage my mum to accept all the help she needs. Her carer always goes the extra mile, particularly with food presentation and personal care.
Mum always looks immaculate and well-groomed, with beautiful hair. Mum's love of skincare, fashion and beauty has been continued. Her carer puts lots of thought into helping Mum choose her outfit for the day. I live next door, so I am popping in regularly, unannounced. The carer and Mum are always laughing and joking. Mum sometimes has a different carer at the weekend who is also impressive. I popped in one day, and Mum was confused being a little difficult. I heard her carer being so kind and caring, I was impressed by her gentle warmth and patience, which reassured my mum. Mum's carers are like angels, working alone in all weather. I just appreciate them so much.
Reply from Prema Dorai, Director at Primary Homecare Ltd

What lovely comments about our carers! Thank you so much for those kind words and I am so glad that you and your mum are happy with the service that we provide. Please do let us know if there is anything that we can help with in the future. We welcome your comments.

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Review from Cynthia G (Client) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I look forward to seeing my carer each day. Their care means that I can stay at home and still manage for as long as possible, and I am very satisfied with all they do. They help and leave me to do what I can by myself. I am treated with respect. Thank you, Primary Homecare Ltd, for all you do.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you Cynthia for your kind compliments and comments about my staff. They enjoy assisting you to manage your daily activities and enabling you to remain independent at home. Your comments are greatly appreciated and valued and we look forward to receiving any suggestions to improve service.

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Review from Jonathan W (Son of Client) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primary Homecare are the third provider we have used for my father's care and are the first provider we have found who do what you would hope a company would do. Professional and caring in their approach and easy to deal with. Attentive in their detail and the nurse buddy app provides updates for the
family to view. I would highly recommend as a provider of care.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

We are very happy to hear that you would recommend us to others looking for a good care provider. I am also pleased you are finding the Nurse Buddy App very useful and informative.

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Review from K F (Son of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst on a visit, they were working respectfully and professionally. The carers acted with kindness and compassion, assisting at all times together with emergency services with a difficult situation. They gave great comfort and support which is very much appreciated. Heartfelt thanks.
Reply from Prema Dorai, Director at Primary Homecare Ltd

Thank you so much for your kind comments, which are greatly appreciated. It is a pleasure to look after your mum, and our carers are very fond of her. We value all the feedback that we get from clients and relatives and welcome suggestions towards the way we provide the service.

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Review from Catherine S (Daughter of Client) published on 22 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Primary Homecare Ltd team cared for my mother for about three years. The manager was always helpful, being willing to adapt quickly to Mum's changes in her needs. These fluctuated considerably as Mum's mood changed. The caring was always reliable and as Mum's health deteriorated the level of care
remained constant. She used to tell me who had been with her - due to Covid I was unable to travel from Wales to see her - and how kind and sensitive they were, which always put my mind at rest.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you for your kind comments. We have strived to keep things as normal as possible during these very difficult times and it is wonderful to hear this positive feedback.

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Review from Michael B (Client) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It has unfortunately been necessary for the carer's services to be called upon due to several accidents that have occurred. When called upon, they have gone that extra mile for me.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Michael, I am very pleased to hear our Carers go that extra mile for you.

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Review from R C (Daughter of Client) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has had home care for nine months. In that time, the carers have been very gentle, attentive and generally made my father very happy. They do not have an easy job and they do it with grace and a smile! I would definitely recommend this company to any of my friends and relatives.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I would like to thank you very much for your kind comments and for recommending our service to others.

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Review from Mandy F (Daughter of Client) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that look after my Mum are excellent. They are kind to Mum, polite, smart, on time and always correctly presented with the correct PPE. I would recommend Primary Homecare Ltd to others without hesitation. The manager has always been so kind and helpful to all of my requests and needs and
very accommodating. Top-notch!
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Thank you very much for this review, Mandy. We are pleased to hear that you are very happy with the care your Mum is receiving from our care staff. We pride ourselves on ensuring staff represent our company in a positive way and it is good to hear that they are always smart, polite and wearing correct uniform and PPE. It is also so important to us that potential new clients hear this from people who use our service so I am sure this review will help others in their decision making.

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Review from Anne P (Daughter of Client) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers that came to help my Mum were wonderful and very helpful. They all treated my Mum with a great deal of respect and compassion. They all were on time and took time to talk to her. So I would recommend the company to everyone.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

I am pleased you were happy with our service and your recommendation to others means a lot to us. Your mother was a pleasure to care for.

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Review from J W (Son of Client) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very wary of who my mother should have; following a disappointing experience before Mum went into hospital. I shouldn't have worried. Primary Homecare has been excellent; right from the initial arrangement through to the actual day-to-day care. Professional and caring, proactively supporting Mum
with everything. Nothing has been left to chance. This has made a 97-year-old woman very happy. She really looks forward to her twice-daily visits from her carer. Wonderful.
Reply from Julie Mills, Operations Manager at Primary Homecare Ltd

Dear J W,
Thank you very much for your review. I am very pleased your Mum is happy with our service and looks forward to her visits. She is a pleasure to care for.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Primary Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.592 for Primary Homecare Ltd is calculated as follows: ( (54 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 76 Ratings = 4.592
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primary Homecare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (5)

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Julie Mills

Job Title: Operations Manager Joined: 2017

Julie has many years of experience in HR, Training and Management. She has worked in the Care Sector for over 6 years both in Nursing Homes and Home Care. Julie oversees operations including Human Resources and Training for Primary Homecare. Qualifications: CIPD Employment Law, Management level 4, Training & Development level 3 and Assessor and IQA Awards.

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Toni Woods

Job Title: Acting Registered Manager ( Job Share) Joined: 2014

Toni is working towards level 5 Leadership & Management in Health & Social Care. She has many years of experience in Domiciliary Care. Toni started with the Company in 2014 as a Home Carer and has progressed from Coordinator to Deputy Manager and recently has been Acting Manager.

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Shaquille Thomson

Job Title: Coordinator Joined: 2023

Shaquille rejoined the Company in 2023 as Coordinator of Felixstowe area. Shaquille has many years experience of working in Nursing Homes and Domiciliary Care.

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Andrei Zsurs

Job Title: Coordinator Joined: 2016

Andrei has worked for the Company since 2016 as a Home Care Asst. This year he was promoted to Coordinator of the Stowmarket area

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Chloe Bolt

Job Title: Coordinator Joined: 2021

Chloe first joined us working in one of our Nursing Homes. When this was sold she joined us as a Home Care Asst. Last year she was on Maternity leave but has since been promoted to Coordinator (Part-Time)

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Homecare Ltd to verify any information. View our terms and conditions. Primary Homecare Ltd has an Enhanced Service - more info.