Radfield Home Care (Shrewsbury)

7 Frankwell, Shrewsbury SY3 8JY

Radfield Home Care (Shrewsbury) is a specialist home care service for older people who wish to maintain their independence and stay living in their own home.

They offer a trusted and reliable service to their clients that is tailor made to the individual and can be adapted as often as needed to flex to their clients daily lives.

Carers are chosen for their values and caring nature and they are specifically trained to support clients with dignity and respect whilst also encouraging and promoting independence.


Staff are able to assist with all practical tasks in the home from shopping, cooking and housework through to full personal care and medication support. Carers can also support with home from hospital care and physiotherapy exercises to enable a speedier recovery following an illness or operation.

At Radfield they use the latest technology solutions that allow relatives to monitor the care that is being delivered from anywhere in the world. This technology also allows the office team to respond very quickly to any issues and provide additional support as needed.

Group : Radfield Home Care

Person in charge: Natalie Trafene (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Radfield Home Care (Shrewsbury): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Radfield Home Care (Shrewsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Radfield Home Care (Shrewsbury) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.333 for Radfield Home Care (Shrewsbury) is calculated as follows: ( (21 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 42 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Radfield Home Care (Shrewsbury) is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Radfield Home Care (Shrewsbury) has a Review Score of 9.3 (9.333) from 7 Reviews

Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Radfield Home Care (Shrewsbury)?

  • Extremely LIKELY
    3
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Radfield Home Care (Shrewsbury)

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Wife of Client/Service User
    1

The carers promote good care and are generally very reliable. Problems do arise sometimes when carers ring in sick on a weekend. Office staff friendly and helpful.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 23 Dec 2017:

Thank you very much for taking the time to review our service. We do apologise for any issues you have experienced. We always try our hardest to ensure that staff sickness does not impact on the service our clients receive, however, this is not always possible. Please do let us know straight away if any issues arise so we can do our very best to sort them out promptly for you.

Quite happy with Radfield.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 30 Nov 2017:

We are very pleased that you are happy with Radfield and the care you are receiving. Thank you for taking the time to review our service.

My mother started using the care services at Radfield Home Care in mid-October. Since then, we have been impressed by the professional, caring service she has received. We particularly liked the initial 'setting up' of the contract. All aspects were carefully explained with no hidden costs. I also like that there is an office to visit rather than dealing with a 'faceless' business. Overall, so far, very happy.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 30 Nov 2017:

Thank you so much for your lovely review. We are delighted that you are happy with the service.

All carers have done what I've asked for in a pleasant manner.

Office staff have always been helpful.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 29 Nov 2017:

It is very kind of you to find the time to review our service, Mary. We are very happy that you feel that our carers and office teams are supporting you well. Please do let us know if there is anything else that we can help with at any point. Thank you.

I have no complaints at all regarding staff and carers. However, I would say that the time allowed for the carers to get from place to place is ridiculous and results in them being late as the day goes on, no fault of theirs! Something should be done about it!

No complaints at all regarding the carers. All very pleasant and helpful.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 29 Nov 2017:

Thank you very much for taking the time to review our service. We are sorry to hear your concerns about our carers travel time. Recently due to the roadworks around Shrewsbury carers have unfortunately been made late. We will, of course, review the travel time given to our staff and try to ensure that these problems don't arise in future.

Carers:
Punctual in attending. Make time for conversation (which is important). Will re-introduce themselves to my mother (who has dementia) each visit. Adapt to whatever needs to be done on arrival at home and is professional in carrying out all duties. Friendly and cheerful and patient with both my parents.

Office:
I appreciate the proactive management of scheduling and notice of emergency changes to schedules.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Natalie Trafene, Care Manager at Radfield Home Care (Shrewsbury) responded to this review on 29 Nov 2017:

Thank you so much for your lovely review of our service. It means a great deal to us to be able to support our clients and their families as well as possible and we are delighted to hear that you think we are doing a good job!

I am extremely satisfied with the service Radfield Home Care gives.
My husband is very disabled and has been having Radfield carers for over four years and during this time we have found them to be friendly, approachable and reliable while delivering a very high standard of care.
Their communication is excellent, we always know which carer is coming to my husband and the time to expect them and if there are any problems with this they let us know immediately.
I would not hesitate to recommend them.

How likely would you be to recommend Radfield Home Care (Shrewsbury)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

December 2016

Certified B Corp

Recipient: Radfield Home Care (Shrewsbury)

Date: Monday 12 Dec 2016

more details

June 2015

Gold Business Award

Recipient: Radfield Home Care (Shrewsbury)

Date: Saturday 06 Jun 2015

more details

April 2015

June 2014

Job Vacancies

Staff Profiles

Trudie

Trudie Meredith

Job Title: Care Manager

Joined: 2015

Description:

Natalie joined Radfield Home Care in November 2015 as a domiciliary carer. She had previously worked at the doctors surgery and also she had worked for the NHS emergency line shrop doc.

She very much enjoys working with our clients and her colleagues and when an opportunity arose to join the office team she was successful in gaining the position. She has progressed through the company and is now working as our Acting Branch Manager in Shrewsbury. Natalie is very bubbly and chatty and always has a smile and makes everyone feel welcome when they come into the office.