Radfield Home Care Shrewsbury & Oswestry

7 Frankwell, Shrewsbury SY3 8JY
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Top 20 award
10 63 Reviews
  • Radfield Home Care Shrewsbury & Oswestry, Shrewsbury
Radfield Home Care Shrewsbury & Oswestry is an award-winning provider of quality home care and live-in care services to people in the Shrewsbury and Oswestry communities. Radfield crafts unique care plans tailored specifically for each individual, focusing on personalised care. They are treated with respect and dignity at all times, with Radfield’s expertly trained Care Professionals providing care tailored to them.

Radfield Home Care has been recognised as a Top 20 Home Care group 2024 by homecare.co.uk and was also named “Outstanding Home Care Group of the Year” at the 2023 Home Care Awards. The quality of care comes down to Radfield’s special team of Care Professionals. They are roll-your-sleeves-up, positive, honest, warm, and committed people who help older people maintain important connections to their community, friends, family, and interests.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £39 – £41
  • Weekly Live-in Care Fees: £1700 – £2200

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Shrewsbury & Oswestry to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Karen Corcoran (Operations Manager)

Radfield Home Care Shrewsbury & Oswestry Reviews (63)

Total of 63, showing 1-20
10

Radfield Home Care Shrewsbury & Oswestry has a Review Score of 10 (9.986) out of 10, based on 24 reviews in the last 2 years. Over all time Radfield Home Care Shrewsbury & Oswestry has 63 reviews.

Overall Experience

  • 56
  • 6
  • 1
  • 0
  • 0

Date Published

63
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Review from Paul L (Son of Client) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we received from the team was excellent. They fitted carers to the physical, emotional and mental needs of my father. They worked hard to ensure that staff where made available for the changing needs of my fathers eg as more days and shifts in the day where needed. No job seemed too much
from care to house keeping.

Reply from Gemma Baugh, Care Manger at Radfield Home Care Shrewsbury & Oswestry

It has been a pleasure supporting your father. Thank you for taking the time to leave us a review. It is greatly appreciated.

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Review from Tony B (Husband of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield Shrewsbury Day Care is a beacon of light, it has given me (the carer) a new lease of life. My wife thoroughly enjoys what we call 'club' , it really is her happy place, which is a double bonus as I can also get some 'me' time knowing she is having a good time. She goes 6 times a month, I wish
it could be more; I am so lucky to have found it. The staff are absolutely brilliant, I cannot praise them enough for their care, friendship and professionalism. They truly are stars.

Reply from Gemma Baugh, Care Manger at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to leave us such a lovely review it really does mean a lot to us.

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Review from Joyce R (Client) published on 9 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I, both in our 90s, signed up with Radfield in June 2023and have been grateful for our weekly visits. We have found the carers kind, respectful and we particularly enjoy their cheery manner. The office staff understand our need for a lighthearted approach and I appreciate their explanation
of the service available as and when our needs change

Reply from Gemma Baugh, Care Manger at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking your time to leave us such a positive review, these are greatly appreciate. The care professionals enjoy visiting you and are very fond of you both.

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Review from K A (Wife of Client) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a daily morning care call for my husband, in his late 70s with Parkinson's; with different carers each day we find all the carers are professional, caring and non-judgemental about the situation in front of them or our home. Of course, some carers we feel bring more and we enjoy those who bring
an encouraging vibe, establish rapport with the caree, and give attention to detail to the tasks. We appreciate that they pick up on changes in both physical condition and mood.
We've found that the office team is very responsive to our requests and always contactable.

Reply from Gemma Baugh, Care Manger at Radfield Home Care Shrewsbury & Oswestry

Hi thank you so much for taking your time to leave us a review, we really appreciate your lovely comments.

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Review from L W (Daughter of Client) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Radfield Home Care Shrewsbury to provide visiting respite care for my Mum whilst we were on holiday. The idea was to do a daily visit to check she was Ok while we were away and to carry out any tasks needed during this time - such as shopping, cleaning, laundry etc or to deal with any medical
issues at home that may have cropped up.
The ten day spell went absolutely as we had hoped it would with my Mum getting on really well with all the visiting carers - thoroughly enjoying the company and a chat whilst we were provided with the peace of mind of knowing that help was available should it have been needed.
From the initial visit to complete the assessment and discuss the process Radfield made the whole scenario really easy and worthwhile. We have asked to stay now in a position where we can repeat this process in the future - even for shorter periods.
We thoroughly recommend the company, its staff and the idea of short term respite care.

Reply from Gemma Baugh, Care Manger at Radfield Home Care Shrewsbury & Oswestry

Hi thank you for taking your time to leave us such a lovely review it is most appreciated. We look forward to seeing your Mum in the future.

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Review from Jane B (Daughter of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Dad left hospital, we were anxious about how we would meet his care needs. Thanks to Radfield, Dad made a smooth transition home, achieving his post-surgery dream! Well briefed carers were on hand from Day 1 to reassure and advise. Carers show initiative, tailoring provision and passing key information
on to us and each other. A range of carers with different life experiences and thoughtful scheduling mean that there is a good mix of continuity and variety for Dad who can grow connections with carers during visits. Day to day, the app is brilliant, reassuring us that all is well and highlighting any necessary actions. The central team's oversight means that care is coordinated and responsive. Queries are dealt with quickly and requested changes accommodated. I wouldn't hesitate to recommend Radfield - there is an attention to detail and level of care that I didn't expect would be possible. With them, Dad can stay in his own home, in the community he loves, a great result!

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to leave us such a positive review this is really appreciated. It has been our pleasure to be able to assist your Dad so that he remains in the community, connected to what matters the most to him.

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Review from S L (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Radfield as I liked each member of staff I interacted with when choosing a care provider for my 91 year old father.
Since the outset the experience has been fantastic. It's been more than a year since we started evening support for my father and it works superbly.
The carers are professional,
friendly but respectful and systematically patient and positive.
I feel my father is in the safest of hands when they come. One of his carers on the Radfield team is a national award winner. That says it all for me.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to leave us a positive review. The care team that support your father really do enjoy spending time with him.

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Review from Andrew R (Son of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Radfield Home Care to be very professional in all they did. The staff, both in the office team and all the carers were very pleasant to deal with and always acted positively to any concerns we encountered. We have no hesitation in recommending Radfield Home Care.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to leave us such a positive review this really does mean a lot to us here at Radfield Home Care.

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Review from G M (Father of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife, who was herself a social worker,, always spoke very highly of Radfield. When my son, who has a life limiting condition, started being really unwell and needed more care at home, I had no hesitation choosing Radfield. I've not been disappointed. The carers are kind and efficient, and, fair
to say, just wonderful in the case of the more regular carer we've had the pleasure of having. For their part, I've always found the office staff very helpful and accommodating. A highly commendable organisation.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking your time to leave us such a positive review, it really does mean a lot to us.

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Review from M D (Wife of Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield carers have been looking after my husband for three years now and they have always carried out their work with skill and good humour. Always on time and complete their tasks to a very high standard, especially the personal care which has ensured that his skin is in excellent condition even
though he is confined to a wheelchair.
As my husband's dementia has become much worse recently they have really supported me in dealing with his challenging behaviour, and as he now needs full time nursing care in a residential setting I will be always grateful that I found such an excellent company to care for him, both at home and at the day centre where he looked forward to going every week.
Thank you everyone, those of you in the office who always made sure that I was alright and the visiting staff whose conversations I will miss very much. I cannot recommend you highly enough.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking your time to leave us such a positive review. It was our pleasure to support your husband in the last three years, our care team made such good connections with both your self and your husband. Please do keep in contact with us.

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Review from Caroline M (Daughter of Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service received over the last 12 months and beyond. My father, the service user often becomes emotional and says he has the best care in the world.
Radfield listen to him (and his family) regarding his needs. They respond to these. There is a depth and consistency to the care
he receives.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to do a review. It has been a pleasure to support your father over the last 12 months.

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Review from Caroline E (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have worked with the team from Radfield Home Care Shrewsbury continuously since 2021 supporting us in the care of both of our parents. They have provided us with a wide range of services ranging from short calls to check on well being, regular visits to maintain independence, longer companionship
calls to support a client with dementia, visits during hospital stays, overnight stays, through to and including 24/7 live in care and end of life care. I would have no hesitation in recommending them and have done so to friends and family members. They have been an invaluable support during some very difficult times and many of the staff have become friends.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for your review, it is greatly appreciated. It has been pleasure for our care team to be involved with your parents care.

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Review from Jane P (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been receiving a double handed call 4 times per day for almost 2 years with Radfields Home Care.
Without the dedication and care shown by the Radfield team, I have no doubt Mum would not be with us.
each member of staff greets Mum at every call treating her with respect and allowing her to
make choices, at times needing to gently persuade her to allow them to undertake personal care when she feels she doesn't require it.
Radfields may be more expensive than some other care agency but they are worth their weight in gold, nothing is ever too much for them.
Her skin is intact now unlike when she was discharged home from hospital with pressure ulcers and very underweight and this is all thanks to the excellent care Mum has been given. .

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you very much for taking the time to leave us a review, it has been a pleasure to be visiting Mum over the past two years we have formed a great relationship, and will continue to support Mum going forward.

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Review from Sandra H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are 100% happy with the care our mum receives, she has dementia and all staff are sympathetic and understanding of her needs. Staff also contact us if they think mum is having a bad day or if there is something different to report. Mum attends the day centre twice a week and this has
become her lifeline (for us as family also) everyone involved has become mum's extended family! Thank you everyone for your care and kindness shown to our mum!

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to leave us a review it is greatly appreciated. It's a pleasure to be involved with your Mum's care.

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Review from katie m (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are marvelous visitors for Daddy. They are kind and considerate, treat him with respect, do whatever they can to be helpful and are aways open to any comments, for example, making smaller sandwiches to tempt him to eat at night. There is often not that much to do so we appreciate them sitting
and chatting with Daddy as the company is always welcome.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to leave us a review. The care professionals that visit Dad have formed a really good relationship with him which is lovely to see.

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Review from Sally L (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt, effective, excellent care givers who follow all instructions, carers listen to stories that my relative tells and are interested in her. There is a fabulous app to check visits and see what my relative has eaten and drunk that day, every item during the visit is communicated to the family through
the app, and communication with company is brilliant. Highly recommend.

Reply from Karen Corcoran, - at Radfield Home Care Shrewsbury & Oswestry

Thank you for taking the time to leave us a review it is greatly appreciated. It has been a pleasure to meet your relative and get to know her as a person.

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Review from Deborah G (Wife of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called upon Radfield for help when I could no longer care for my husband myself. He had suffered a stroke and had terminal cancer. Without exception, all the Radfield carers were kind and considerate in their care of my husband. In the end, some felt like friends and their experience of similar situations
was enormously helpful to me. I was very impressed with how they reacted to the decline in his health, changing the way they dealt with him accordingly. It has been a very hard and sad time for me and my family but we are grateful for Radfield's support in enabling us to look after my husband at home until the very end.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a lovely review. It means a lot to us and our carers to be able to support the client and their families at such a difficult time. Person-centred care, dignity, and respect are very important to us and I will pass your kind words to our wonderful carers.

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Review from Derek G (Client) assisted by family/friend published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner and I are delighted to say we are more than content with the personal care provided by Radfield. Every carer we have met has been thoroughly professional, good-humoured and a pleasure to have in our home. Before any procedure, they consult me to ensure that I'm receiving the help that I want
from them. I'm so grateful that in a moment of need, we found Radfield. Thank you.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for the wonderful review, dignity, respect and privacy are very important to us and asking for consent to process allows the client to make changes if they would like on the day. Thank you once again, I will pass on your lovely review to the care team.

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Review from Erik N (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield have been brilliant at looking after my elderly Dad who is 94 and suffers from a bit of dementia. They would ring me if they had any concerns and they went out of their way to make his life easier. They would do all sorts of odd jobs for him that he asked. I was totally at ease knowing they
were going to see him every day. If I ever needed to contact the office they were always very professional and responsive. Can't recommend them highly enough.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for taking the time to write a review. I am so pleased to hear you was very happy with all the care that was provided. Our care team work very hard to promote and encourage independence, and maintain a clients home to a high standard, so they can live comfortably and safe, knowing they have their team of excellent carers with them. I will pass on your lovely message to Dad's team. Thank you.

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Review from Clare L (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield care team have been looking after my mum for the past twelve months. I cannot recommend them highly enough. Each carer treats Mum with respect and tends to her needs to the best of their ability.
It is so reassuring to know Mum is in safe hands and I will be contacted immediately if there
are any concerns to Mum's wellbeing. Thank you all so much, you are a great team and genuinely care for Mum.

Reply from Sonya Cole, Registered manager at Radfield Home Care Shrewsbury & Oswestry

Thank you so much for your wonderful kind review and for taking the time out to write it. We like to maintain a high set of standards with regard to care for our clients and we're so glad this has been reflected in Mum's care. It is our pleasure to provide care for your mother. We will pass on your comments to our team, as they value such amazing feedback and we know it will be very much appreciated.

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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Radfield Home Care Shrewsbury & Oswestry is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.986 for Radfield Home Care Shrewsbury & Oswestry is calculated as follows: ( (138 Excellents x 5) + (2 Goods x 4) ) ÷ 140 Ratings = 4.986

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Shrewsbury & Oswestry is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (17)

Meet the Team (3)

Karen

Karen Corcoran

Job Title: Operations Manager

Joined: 2021

We would like to introduce you to Karen, Operations Manager for Radfield Home Care Shrewsbury and Oswestry. Karen supports, manages, guides and directs the care management team and undertakes business development work in the local communities that the office services.


Karen joined Radfield as an Operations Manager in February 2021 having spent over 35 years within the retail and customer service sector, most recently as a department store manager for a well-known high street store. Alongside this, Karen worked with various different charities, befriending societies, community groups and local care homes, making her best placed to take up the role of Operations Manager.

Gemma

Gemma Baugh

Job Title: Registered Care Manager

Joined: 2022

We would like to introduce you to Gemma Baugh, Registered Care Manager for Radfield Home Care Shrewsbury and Oswestry. Gemma is responsible for liaising with clients, families and professionals to manage care needs and staff deployment, the creation and management of the rotas for clients and carers, and fundamentally, the safe running of the office.


Gemma explains her path to Registered Care Manager:


“I am a mother of 6 children, all of which are home-educated, and I previously worked as a vending operator filling the machines in hospitals and HMRC offices. I left to take care of my Nan who moved in with me when she was diagnosed with terminal cancer. When my Nan passed away, I went into domiciliary care as I wanted to provide care for people’s loved ones as I did with my Nan. I then moved from Telford to Shrewsbury, where I applied to Radfield to be a Care Professional. I have made some great relationships with both the clients and the other Radfield colleagues. Things really took off from there, and I have had the opportunity to work in our branch office, as the Care Coordinator. And recently I have been fortunate to be appointed as the Care Manager, and all the while, undertaking my Level 5 Diploma in Health & Social Care alongside this – so there are plenty of opportunities to progress in the Social Care sector.”


Since joining Radfield as a Care Professional back in April 2022, Gemma’s experience and passion have proved so important:


“I feel I have lots of experience within the sector after working in the care sector for some time both personally with my Nan and with a company like Radfield. I’ve been fortunate to be able to work with a wide range of clients and care professionals, understanding their needs, and trying to build fulfilling relationships to ensure the best care for our people.


I have a passion for giving people the best quality of life they can have to be able to live an in-depth, independent life how they want to, especially after having family members go through difficult times and having some unprofessional experiences with other agencies. I always aim for continuity when coordinating our care, maximising our time with our clients and minimising our travel and waiting times.”

Camilla

Camilla Pass

Job Title: Field Coordinator

Joined: 2016

Camilla joined Radfield as a home care assistant and now supports the care team and clients as the role as field coordinator.

Camilla's work involves undertaking regular care reviews and identifying any issues that our clients or carers may be facing and helping them to resolve them in the best way possible.

Frequently Asked Questions about Radfield Home Care Shrewsbury & Oswestry

What Type of Services does Radfield Home Care Shrewsbury & Oswestry offer?

Radfield Home Care Shrewsbury & Oswestry offers Home Care.

How many Carers does Radfield Home Care Shrewsbury & Oswestry employ?

Radfield Home Care Shrewsbury & Oswestry employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Shrewsbury & Oswestry to verify any information. View our terms and conditions. Radfield Home Care Shrewsbury & Oswestry has an Enhanced Service - more info.