Star Care UK Ltd (Fowler Rd)
51- 55 Fowler Road, Hainault Industrial Estate, Hainault, Ilford, London IG6 3UTOther Home Care Providers you may be interested in:
Care Provided by Star Care UK Ltd (Fowler Rd)
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
Good to Know
Group/Owner
- Star Care UK Ltd
- Private Owned
Person in charge
- Patience Ibeji (Manager)
Star Care UK Ltd (Fowler Rd) Reviews (3)
Star Care UK Ltd (Fowler Rd) has a Review Score of 1.2 (1.2) out of 10, based on 1 reviews in the last 2 years.
Over all time Star Care UK Ltd (Fowler Rd) has 3 reviews.
Main issues we had came from the non regular staff (NRS), who would come for weekend and holiday cover. One carer was excellent. Issues! Stayed a few mins and logged as full time, medicines not given, no shows. doors unlocked, key-box code left set, soiled bedding left. Food not given. Multiple reviews held to rectify issues. We kept the house stocked, listed food available, helped set up the room and instructions printed. We were available for help at anytime to assist.
We the family met them way more than halfway. 23/12/24 an NRS attended, lied about times, door was left unlocked and broke the door handle completely from the door. We paid the repair so the house was secure, multiple emails/calls made with instructions of who to pay. They only paid up over a month later with lies, stalling and ignoring emails. I would say more but I only have 1000 characters! Stay away.
Stay clear. They rip off the elderly claiming time they've not done, jobs they've not done and refusing to do simple tasks when asked. They rip off the elderly and vulnerable. Please do not use. Please do not use.
The service is satisfying, I like the carer. I can get on with her and I like her. I am satisfied with the service it is great and wonderful service. I like all the staff, they turn up on time they are never late, it is a great service.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 December 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Star Care UK Ltd (Fowler Rd).
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Star Care UK Ltd (Fowler Rd).
Meet the Team (0)
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