The Caring Company

C6 Didcot Enterprise Centre, Hawksworth, Didcot OX11 7PH

The Caring Company
The Caring Company
The Caring Company

The Caring Company provide a home care service that supports people living in the Didcot area of Oxfordshire to remain independent and living in their own homes.

They offer a range of services that can be personalised to each client's individual needs either on a long or short-term basis.

Care workers engage with clients to ensure the level of care is appropriate to each client's changing personal needs. They recognise that often care needs are identified by relatives, so work with everyone involved to ensure an appropriate care plan is established and successfully implemented.

Owner : Maureen Walker

Person in charge: Maureen Walker (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 36

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on The Caring Company: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.8 The Caring Company has a Review Score of 9.8 (9.818)

The Review Score of 9.8 (maximum of 10) for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Caring Company in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.818 for The Caring Company is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) ) ÷ 77 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for The Caring Company is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Caring Company?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Caring Company

  • Daughter of Client/Service User
    8
  • Client / Service User
    2
  • Mother of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

A very caring, helpful company, giving help to my husband and myself. Great care was given regarding dignity and support.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I have found the Caring Company to be just that, caring.
From my initial phone call, over a year ago, to now I can't fault the company.
From those who man the phones through to those who visit to assess the situation and on to the actual carers who come to the house, well I couldn't hope for better and more understanding care. It really is a two-way relationship, in fact, three-way really you, my parents and me. You know who you are and your understanding, professionalism and support is deeply appreciated.
I have nothing negative to say, no points for you to improve, you are the company I would happily recommend to anyone.
Thank you.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The Caring Company have always provided an excellent service to my mother and very good advice to me which enables me to support her better myself. There is an excellent manager, extremely approachable and knowledgeable.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All staff were professional in their approach, patient and compassionate. Always answered the phone promptly and gave good advice.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

The Caring Company made the last ten months of my dad's life easier. The staff were always very professional and cheerful and always treated my dad with dignity. My mum was reluctant to have any help but The Caring Company has also helped mum to see it was okay to accept help.

How likely would you be to recommend The Caring Company? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Following emergency surgery, I was unable to help my son, who has muscular dystrophy, out of bed and into his wheelchair in the mornings.
The Caring Company stepped in and supplied two friendly carers each day for two weeks.
I particularly liked that I knew who to expect, and when to expect them each day.
Excellent service, cheerfully given.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

I have been with The Caring Company for one and a half years now. I have found the company to be courteous, kind, doing all they can to make life better for me.
The staff have gone above and beyond to help me have the best quality of life I can. I am treated with dignity.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care provided to my mother of over 4 years was of very high quality. It went beyond addressing her physical needs and covered recommendations and advice to deal appropriately with her as she became increasingly frail. The staff dealt with her with kindness and respect and I know she enjoyed their visits. It was through the care provided by the company that she was able to continue to live in her own home up to her death. In the last months, several staff members stayed on longer than their shift to provide her with additional care, and on two occasions actually visited outside their working hours to see how she was and if we needed help. I have already recommended the Caring Company to another potential user and will continue to do so. We were very fortunate to be able to find and use this company.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My wife who is also my carer had a major operation and as a result, could not give me the personal care I needed. My support team engaged the care company to come in daily to take care of my personal needs. I found the caring company staff to be very good. A happy and engaging lot. They provided me with a great service and did all requests from me quickly and efficiently. Overall this is a great company with great, kindly and experienced staff.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

The Caring Company supported my father for several years; at first, helping him to wash and dress plus a lunch call. As his dementia progressed and he became doubly incontinent, more calls were added at teatime and bedtime. I appreciated the professionalism of the company, and records were carefully kept. Several carers knew my father really well and although his behaviour was not always easy, managed to shower him regularly and to encourage him to eat and drink. Unfortunately, his dementia deteriorated quite considerably in the last few months, which meant it was difficult for The Caring Company to continue supporting him and he is now in a nursing home with special facilities for dementia patients. I and my family will always be grateful to The Caring Company for making it possible for my father to enjoy staying in his own home for a long time. Most of the carers had genuine affection for my father and added a great deal of happiness to his life. A sincere thank you!

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Good

Value for Money: Excellent

They have always been accommodating to my mother's needs. They have realised that she enjoys seeing the same carers and does not like changes. When we as a family change mums routine and need to change our days with The Caring Company they pull out all stops to keep with the same carers. The carers working for the organisation are very professional, show care and understanding and are always punctual. My mother is 90 and has a short term memory problem. They treat her with dignity and never rush her or take over.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mum started with The Caring Company in April 2015. Initially it was 4 visits per day. The staff were fantastic and there was always someone at the end of the phone in the office if we had any queries. The last week of her life (she died at home) she had double handed care. This was exemplary from all the carers and the compassion shown to mum was exemplary. I would thoroughly recommend this company.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Unfortunately, my mother`s excellent care from The Caring Company was only for approximately seven months, as after having several falls and a deterioration in her mental capacity, she is currently waiting for a permanent place in a nursing home.

During the time the Caring Company looked after my mother, she received excellent care, delivered in a very caring and friendly manner and when asked to do anything extra, this was cheerfully carried out. The management and clerical team were extremely helpful, kept me up to speed with my mothers well being, and was always on hand if I needed any advice. I would absolutely recommend this agency.

How likely would you be to recommend The Caring Company? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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