The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
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9.9 99 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.
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Care Provided by The Caring Company

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £26

Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

These prices are only a guideline, please contact The Caring Company to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Maureen Walker

Person in Charge

  • Maureen Jacqueline Walker (Manager)

The Caring Company Reviews (99)

9.9

The Caring Company has a Review Score of 9.9 (9.892) out of 10, based on 34 reviews in the last 2 years.
Over all time The Caring Company has 99 reviews.

Overall Experience
  • 85
  • 12
  • 2
  • 0
  • 0
Date Published
  • 99
  • 8
  • 22
  • 34
  • 65
Reviewer Connection to The Caring Company
  • 32
  • 31
  • 12
  • 9
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 61-80
Review from K H (Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always polite, caring, focused and generally, fantastic.
Reply from Maureen Walker, Manager at The Caring Company
Thank you very much for your feedback, it is appreciated.
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Review from Ruth S (Wife of Client) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot find any fault. They turn up on time. They are always bright and friendly, just what every person needs first thing in the morning. They never talk about other clients and they are all super. Well done Caring Company.
Reply from Maureen Walker, Manager at The Caring Company
Thank you very much for your lovely comments, we appreciate your feedback.
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Review from Sue R (Daughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very good. They seem to be very aware of Mum's needs, and the company are friendly, polite and good communicators. Mum loves the carers' visits. If I need questions answered or changes to Mum's care, then the staff are happy to accommodate.
Reply from Maureen Walker, Manager at The Caring Company
Thank you for taking the time to do this review and your comments.
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Review from Judith C (Stepdaughter of Client) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the past year, my stepmother's needs have changed considerably; at first, she needed only a few visits a week, then once a day, two a day and now four a day. The Caring Company has always responded quickly to new circumstances and their communication with me has been professional, timely, honest
and straightforward. The carers have to prompt my stepmother repeatedly in all aspects of food, drink, taking medication, cleanliness and everyday living because she has dementia. They seem patient, kind, articulate and able.
Reply from Maureen Walker, Manager at The Caring Company
Many thanks for your review and lovely comments about the care staff, we will pass this on to them.
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Review from Pauline J (Niece of Client) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was looked after by The Caring Company for two to three years. They were very caring to her and she looked forward to them coming three times a day. They encouraged her to keep clean and tidy and also encouraged her to eat her meals, which were important to us. The family found the girls very
good and they became our friends. They kept us informed about her well-being. They helped me with any worries I may have had. I found all the girls very reliable.
Reply from Maureen Walker, Manager at The Caring Company
Thank you for your lovely comments, your aunt was a pleasure to support.
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Review from P B (Wife of Client) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always found that the carers were polite, helpful and kind. Assisted me to care for my husband as best as they could, listened to my concerns and helped support me.
On time, but if running late due to other work, always apologised.
Reply from Maureen Walker at The Caring Company
Thank you for your review, it is greatly appreciated.
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Review from Barry V (Son of Client) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Caring Company were wonderful with my mum. The care and respect shown to her was marvellous. The amount of work the individual carers did during their 45 minutes was incredible. The difference this made to the family was immeasurable. What a fantastic team, thank you for everything.
Reply from Maureen Walker at The Caring Company
Thank you for your lovely comments.
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Review from Edward P E (Client) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have indicated, my care has been outstanding. In addition to the 'required' functions of washing and dressing in the weekday mornings, your carers have provided me with many a topical discussion, brought in many of their experiences and also lights from the outside world!


With my thanks.

Reply from Maureen Walker at The Caring Company
Thank you very much for your comment.
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Review from Dave R (Son of Client) published on 4 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used The Caring Company to help with our dad who was frail, and unable to walk unaided. They came to his house, and were very thorough to obtain a full medical history, and ascertain what care was needed.


My dad`s carer was superb, always polite, well turned out and very helpful and co-operative

with my dad`s requests. We used them for about 3 months before he requested a full-time care home option.


The Caring Company were always efficient, and each time we had to cancel, the process was a simple email.


Highly recommend for anyone wishing to remain at home, but need assistance to do that.


10/10.

Reply from Maureen Walker at The Caring Company
Thank you for your feedback.
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Review from J R (Friend of Client) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My friend was a very independent lady who liked things done in a certain way and this sometimes caused problems and/or personality clashes but these were usually easily sorted.
The main problem was with the timing of visits with carers coming earlier or later than expected with little or no warning.
On
the whole, the care and treatment given to my friend was generally good and was a great help and support in her last few years.
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Review from J N (Wife of Client) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience of service limited (3 visits only) but hard to fault - vert satisfactory.
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Review from Leslie H (Husband of Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all carers to be very good and nice ladies.
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Review from R O (Friend of Client) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent team of carers who are kind and very caring, making her very comfortable in her own home, where she wants to stay. All her needs are met by the team, we are contacted if there are any concerns that arise, which I feel is very supportive to us, working together is very important, to enable
her to remain in her own home.
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Review from Pauline H (Daughter of Client) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found from Carers to management, everyone is helpful, caring and understanding. Keep me informed what is going on with my father. Knowing he is happy, which I know he is, as he talks about the Carers highly.
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Review from Peter M (Son of Client) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers were very efficient and reliable.
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Review from Julie H (Daughter of Client) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this company at all. What a lovely group of girls. The assistance and advice you have given us has been exceptional.


Mum's needs were met with great care and dignity. I highly recommend all at The Caring Company. They were recommended to us by a health professional and I'm so pleased

that they were.
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Review from Natasha (Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, trained and competent. They make you feel wanted and cared for.


Always willing to help where they can.

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Review from Richard (Son-in-law of Client) published on 28 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care offered was excellent, treating him with respect and dignity while providing the support he needed. The staff ensured that his medication was taken as prescribed. He was able to ask for their assistance when required. The Caring Company responded to calls outside of the norm as quickly as they
were able. The treatment he received was sympathetic and supportive in the circumstances. The carers were willing to take on tasks and communicated with him well. The company were easily accessible by both phone and email, and replies to queries etc were received promptly. I would be happy to recommend their services for the future.
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Review from Liz W (Wife of Client) published on 16 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Company have cared for my husband for about three years.


The management and office staff are efficient. professional and helpful.
Rotas and other correspondence are sent by email.


The carers are well trained, kind, friendly, cheerful, helpful and flexible when necessary.


Generally,

a first-rate company that I would have no hesitation in recommending.
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Review from Mary G (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My main carer comes 3 times a week for 1 hour each time. A year ago, when she started coming, I was very depressed and lonely and just wanted to join my recently deceased husband. Through an accident, I had lost my senses of taste and smell and was not bothering to eat sensibly. My wonderful carer seemed
to understand me. She never 'mothers' me, instead, she makes fabulous sandwiches, salads and main meals. They always look enticing and, as a result, I eat every last piece of them.


This amazing woman researches Alzheimer's and then we buy the foods and herbs that I need. As she prepares the meals we have stimulating conversation and laughs, which always lift my depression. When I am unwell she quietly and efficiently restores me and my bed to cleanliness. I thank God daily for my dear carer.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for The Caring Company is calculated as follows: ( (181 Excellents x 5) + (22 Goods x 4) ) ÷ 203 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Maureen Walker

Job Title: Managing Director Joined: 2007

Having worked for around 20 years in various residential settings. Was then introduced to homecare with The Leonard Cheshire group, working with people with physical disabilities in Oxford City and the surrounding area, till changes in the care sector resulted in our team being transferred to another provider.


Approaching retirement age, I planned to set up a small business to support myself and a friend for a few years. 18 years later, the company has supported many lovely people and is still lucky to have some of the original wonderful staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Caring Company to verify any information. View our terms and conditions. The Caring Company has an Enhanced Service - more info.