The Caring Company

C6 Didcot Enterprise Centre Hawks, Bizspace, Didcot OX11 7PH
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9.9 98 Reviews
  • The Caring Company, Didcot
The Caring Company provides a home care service that supports people living in the Didcot area of Oxfordshire, promoting independence and to assisting them to remain living in their own homes.

They offer a range of flexible services that can be personalised to each client's needs, either on a long or short-term basis.

The Company recognises that often care needs are identified by relatives, so works with everyone involved to ensure an acceptable care plan is established and successfully implemented, ensuring the individual's needs are recognised and allowing for a safe level of independence as required.

Care workers are encouraged to engage with clients to ensure the care is appropriate to each client's changing personal needs, therefore supporting clients and their families.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £26

Details of fees can be sent on request. We have separate charges for 30 minutes and 45 minute visits. Plus slight increase at weekends and Bank Holidays.

These prices are only a guideline, please contact The Caring Company to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Maureen Walker

Person in charge

  • Maureen Jacqueline Walker (Manager)

The Caring Company Reviews (98)

9.9

The Caring Company has a Review Score of 9.9 (9.887) out of 10, based on 34 reviews in the last 2 years.
Over all time The Caring Company has 98 reviews.

Overall Experience
  • 84
  • 12
  • 2
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Date Published
  • 98
  • 10
  • 21
  • 34
  • 64
Reviewer Connection to The Caring Company
  • 31
  • 31
  • 12
  • 9
  • 5
  • 2
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  • 1
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Total of 98, showing 81-98
Review from Nick R (Son of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Caring Company were superb from day one. Throughout the 2 and a half years they attended my father (1500 + visits) there were only small problems and both were quickly dealt with.


The regular carers were always highly professional and proficient - but they were also warm and compassionate, always

treated my father with kindness, dignity and genuine interest. Nothing was ever too much trouble and his most regular young carer built up a wonderful rapport with him...like a valued member of the family. The Caring Company is also very well managed and from the initial assessment onwards, they did everything well. I cannot recommend them more highly.
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Review from S M (Client) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After major heart surgery, I needed some support. This was given most efficiently by extremely pleasant, kind and competent carers.
Totally adaptable, precise timing and also delightful company!
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Review from M C (Husband of Client) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had excellent service from our chosen service provider. They were efficient, professional and caring. When changes had to be made we were always kept informed.


I have no hesitation in recommending them to anyone needing a high level of personal care. Well done!

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Review from Jayne B (Daughter of Client) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we needed care to bring home mum from the hospital, The Caring Company had no hesitation in taking mum onto their books, knowing mum was terminally ill.


The care mum received was excellent, the carers were so compassionate, efficient and caring. I would have no problem with recommending you.

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Review from Mary E (Daughter of Client) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Caring Company responded to my request for help very rapidly. The initial interviews to find out my needs and those of my mother was sensitive and very professional and empathetic. They sent one of their care workers to sit with my mum for 3 hours a day for the last 3 weeks of Mum's life so that
I and the carer could have a brief moment of very welcome respite each day and mum could have a change of face and company. The key worker who came was a sheer delight, a charming person who was very well trained and qualified. Mum loved her and they had super chats. I learnt a lot from her myself. I will always be grateful to her for bringing joy to Mum's last days. Thank you.
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Review from J B (Wife of Client) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring, helpful company, giving help to my husband and myself. Great care was given regarding dignity and support.
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Review from Sarah C (Daughter of Client) published on 26 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the Caring Company to be just that, caring.
From my initial phone call, over a year ago, to now I can't fault the company.
From those who man the phones through to those who visit to assess the situation and on to the actual carers who come to the house, well I couldn't hope for better
and more understanding care. It really is a two-way relationship, in fact, three-way really you, my parents and me. You know who you are and your understanding, professionalism and support is deeply appreciated.
I have nothing negative to say, no points for you to improve, you are the company I would happily recommend to anyone.
Thank you.
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Review from Lorraine H (Daughter of Client) published on 21 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Caring Company have always provided an excellent service to my mother and very good advice to me which enables me to support her better myself. There is an excellent manager, extremely approachable and knowledgeable.
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Review from J F (Son of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff were professional in their approach, patient and compassionate. Always answered the phone promptly and gave good advice.
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Review from P M (Daughter of Client) published on 3 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Caring Company made the last ten months of my dad's life easier. The staff were always very professional and cheerful and always treated my dad with dignity. My mum was reluctant to have any help but The Caring Company has also helped mum to see it was okay to accept help.
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Review from June C (Mother of Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following emergency surgery, I was unable to help my son, who has muscular dystrophy, out of bed and into his wheelchair in the mornings.
The Caring Company stepped in and supplied two friendly carers each day for two weeks.
I particularly liked that I knew who to expect, and when to expect them
each day.
Excellent service, cheerfully given.
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Review from Rachel (Client) published on 7 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with The Caring Company for one and a half years now. I have found the company to be courteous, kind, doing all they can to make life better for me.
The staff have gone above and beyond to help me have the best quality of life I can. I am treated with dignity.
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Review from Stephanie (Daughter of Client) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my mother of over 4 years was of very high quality. It went beyond addressing her physical needs and covered recommendations and advice to deal appropriately with her as she became increasingly frail. The staff dealt with her with kindness and respect and I know she enjoyed their
visits. It was through the care provided by the company that she was able to continue to live in her own home up to her death. In the last months, several staff members stayed on longer than their shift to provide her with additional care, and on two occasions actually visited outside their working hours to see how she was and if we needed help. I have already recommended the Caring Company to another potential user and will continue to do so. We were very fortunate to be able to find and use this company.
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Review from Keith (Client) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who is also my carer had a major operation and as a result, could not give me the personal care I needed. My support team engaged the care company to come in daily to take care of my personal needs. I found the caring company staff to be very good. A happy and engaging lot. They provided me
with a great service and did all requests from me quickly and efficiently. Overall this is a great company with great, kindly and experienced staff.
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Review from Val (Daughter of Client) published on 21 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caring Company supported my father for several years; at first, helping him to wash and dress plus a lunch call. As his dementia progressed and he became doubly incontinent, more calls were added at teatime and bedtime. I appreciated the professionalism of the company, and records were carefully
kept. Several carers knew my father really well and although his behaviour was not always easy, managed to shower him regularly and to encourage him to eat and drink. Unfortunately, his dementia deteriorated quite considerably in the last few months, which meant it was difficult for The Caring Company to continue supporting him and he is now in a nursing home with special facilities for dementia patients. I and my family will always be grateful to The Caring Company for making it possible for my father to enjoy staying in his own home for a long time. Most of the carers had genuine affection for my father and added a great deal of happiness to his life. A sincere thank you!
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Review from Kate N (Daughter of Client) published on 9 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have always been accommodating to my mother's needs. They have realised that she enjoys seeing the same carers and does not like changes. When we as a family change mums routine and need to change our days with The Caring Company they pull out all stops to keep with the same carers. The carers
working for the organisation are very professional, show care and understanding and are always punctual. My mother is 90 and has a short term memory problem. They treat her with dignity and never rush her or take over.
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Review from Pauline P (Daughter of Client) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum started with The Caring Company in April 2015. Initially it was 4 visits per day. The staff were fantastic and there was always someone at the end of the phone in the office if we had any queries. The last week of her life (she died at home) she had double handed care. This was exemplary from all
the carers and the compassion shown to mum was exemplary. I would thoroughly recommend this company.
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Review from Muriel C (Daughter of Client) published on 18 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my mother`s excellent care from The Caring Company was only for approximately seven months, as after having several falls and a deterioration in her mental capacity, she is currently waiting for a permanent place in a nursing home.


During the time the Caring Company looked after

my mother, she received excellent care, delivered in a very caring and friendly manner and when asked to do anything extra, this was cheerfully carried out. The management and clerical team were extremely helpful, kept me up to speed with my mothers well being, and was always on hand if I needed any advice. I would absolutely recommend this agency.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for The Caring Company is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for The Caring Company is calculated as follows: ( (180 Excellents x 5) + (23 Goods x 4) ) ÷ 203 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Caring Company is based on 34 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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