Gold Hill Homecare

The Hub, Church Lane, Chalfont St Peter, Gerrards Cross SL9 9RF
Review Us
12 Reviews
  • Gold Hill Homecare, Gerrards Cross

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Gold Hill Care

Person in charge

  • Claudia Sumner (Registered Manager)

Gold Hill Homecare Reviews (12)

Over all time Gold Hill Homecare has 12 reviews.

Overall Experience

  • 10
  • 2
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12
Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service.
Every carer is very kind, caring and helpful, and I look forward to morning visits.

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Overall Experience  Overall Experience 4.0 out of 5

Good and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

Caring, polite, disciplined, well organised, reliable, friendly and always helpful - couldn't ask for a better team.

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Overall Experience  Overall Experience 5.0 out of 5

The care plan has been reviewed two or three times in the year. Calls generally on time according to visit schedule, which issued for each week. Work is done expeditiously in co-operation with me including walks and shopping. Very valuable in driving me for clinical and hospital appointments.

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Overall Experience  Overall Experience 5.0 out of 5

Gold Hill Care has provided care for my wide in the mornings for the last few years. The send us a rota each week giving us the names and times of each person every day. The timekeeping is excellent, and the staff are very professional and caring. If asked, I would be extremely happy to recommend this
care provided to friends.

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Overall Experience  Overall Experience 5.0 out of 5

For the last four months, Gold Hill Homecare have visited us daily to help me care for my husband. All their workers are kind, considerate and punctual. They all do a good job thanks to the excellent training they receive from the manager whose compassion and organizational skills are first-class.

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Overall Experience  Overall Experience 5.0 out of 5

Very responsive and effective management. Thoughtful and refreshingly helpful carers. Been very happy with the service for the past 5-years, since I began using them.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been supported at home by the amazing team of Gold Hill carers for almost 2 years. The care they take with Mum is absolutely amazing and Mum loves them so much, she actually sees them as friends and looks forward to their visit 3 times a day. As a family, we knew how lucky we were to have
this support, however, in October my dad had to go into hospital for hip replacement surgery after being knocked over and the Gold Hill team went above and beyond any of our expectations. They helped us manage a crisis by immediately increasing the daycare, providing overnight care for Mum and a live-in carer when Dad was discharged who, within a few weeks, had Dad washing, dressing and cooking independently. Nothing is ever too much trouble and their objective is to simply care for their clients, no matter what it takes. The other day, I went to my parents to put their bins out, to find the lunchtime carer was already doing it. They are incredibly caring, kind, supportive and professional.

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Overall Experience  Overall Experience 5.0 out of 5

Rock House staff have been very caring and professional. My mother has settled in brilliantly. I did not think that she would settle so quickly but the staff have made her feel that she belongs there and she is happy.

Reply from Claudia Sumner at Gold Hill Homecare

It was a pleasure to support mum within her own home for so many years and then to see her settle in our connecting care home.

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Overall Experience  Overall Experience 5.0 out of 5

My wife has severe Alzheimer's dementia and needs two people to get her up and out of bed, wash and shower her, see to her toileting needs and put her to bed in the evening. The team are reliable, competent and very friendly, talking to my wife even though the responses are sometimes bizarre! Very supportive.

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Overall Experience  Overall Experience 4.0 out of 5

Would recommend this provider of home care. Reliable, caring, go the extra mile when required.

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Overall Experience  Overall Experience 5.0 out of 5

My helper is very pleasant. She is a friendly person. She is excellent at doing her job. She never misses anything. The office staff are always, polite and friendly. I cannot fault the staff and managers at all.

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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Gold Hill Homecare

What Type of Services does Gold Hill Homecare offer?

Gold Hill Homecare offers Home Care.

How many Carers does Gold Hill Homecare employ?

Gold Hill Homecare employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gold Hill Homecare to verify any information. View our terms and conditions. Gold Hill Homecare has an Basic Service - more info.