Over all time Right Care (Lancashire) Ltd has 1 review.
Overall Experience
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Review from Michael (Client) published on 18 June 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I had an awful experience with another care agency which lasted for months. It got so bad that I just had to change agencies. Someone suggested Right Care, Burnley as an alternative. I was a qualified Registered Nurse and knew that the “care” I was receiving fell way below an acceptable standard. When
I changed to Right Care it was so much better. I received a proper care plan (something that the previous agency CLAIMED on their website that they gave all clients!) but I never received any paperwork whatsoever!, The old carers used to come in and make a sandwich etc and then stand in the kitchen texting! Whereas the Right Care staff sit and chat after they’ve done these jobs. I feel this is just as important as physical care. I’m home alone for long periods of the day and it is so nice to have friendly carers who are more than willing to sit and chat to me, I would recommend Right Care to anyone needing the services of a care agency!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
24 Jan 2018
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Right Care (Lancashire) Ltd
What Type of Services does Right Care (Lancashire) Ltd offer?
Right Care (Lancashire) Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right Care (Lancashire) Ltd to verify any information. View our terms and conditions. Right Care (Lancashire) Ltd has an Basic Service - more info.