Home Healthcare

Hello! Thank you for taking the time to review the service. I was saddened to see your rating and the comments about a wide number of carers. I have checked the figures for the last 6 months and your family had 358 visits with 11 carers (including ones who have left and been replaced). As you have multiple visits a day she will see a mix of staff Morning and Evening as they have days off and also during holiday cover she may see a couple of different people during the time regular carers are off. This has been a particularly challenging year with the pandemic and we are sorry that the timing hasn't always been consistent for her. We juggle based on need and Mum is independent in many areas. We visit higher dependency clients as a priority to make sure they have food, continence care etc in a timely way which is our agreement with the NHS who fund your care. I am really sorry if this wasn't communicated to you. Thank you for taking the time to comment and share your experience.

Thanks so much for your kind words about our knowledge and experience. We are always pleased when we can use this to help navigate the complexities of arranging care and promoting wellbeing. We were especially delighted to help your family with the move from a care home to a live-in care service where you could all be together in the family home.

Sue - thank you for the lovely words! Each client has something special about them and I will always remember doing the loo shuffle with Mum to the strains of Frank Sinatra! We managed a transfer by dancing between the places. I will pass your words on to the team as well. Thank you.

Thanks so much! We have loved working with them and love the little updates this week about how they are settling in. Wishing you all lovely times in Devon.

Thank you so much for your kind words. We really appreciate them and will pass them on to the team. We loved working with your mum so thank you for taking the time to leave a review.

Thank you so much for your review - I will share it with his team. We are so glad to have been able to help and I hope the recent help navigating continuing care and the other services has been helpful. Fingers crossed we can unpick it together! Thanks for your kind words.

Thanks so much for taking the time to review us. We are really pleased to hear you had a positive experience with your Nan and were sorry for your. She was a lovely lady and we loved looking after her and helping to make her final months comfortable.