Home Healthcare

167 High Street, Beckenham BR3 1AE
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14 Reviews
  • Home Healthcare, Beckenham
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Care Provided by Home Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Home Healthcare Ltd

Person in Charge

  • Anne-Marie Conneally (Manager)
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Home Healthcare Reviews (14)

Over all time Home Healthcare has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Healthcare
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Total of 14, showing 1-14
Review from Betty A (Client) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have three carers who cover for one another when needed. They are all very good, very helpful. Attend to my personal care and do some household chores.
I could not wish for more.
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Review from C C (Daughter of Client) published on 29 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother has received over the last two years has been excellent. She has been treated with the utmost dignity, and I can't stress enough how lovely and kind all the carers are.
Reply from Anne Connelly, Manager at Home Healthcare
Thank you so much for your review. We really appreciate you taking the time.
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Review from R K (Client) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very appreciative of the extra care and attention I am currently receiving. All the carers are so thoughtful, kind and go out of their way to help me.
Reply from Anne-MArie, Manager at Home Healthcare
We are delighted to be able to help - we are glad that your recently increased care package is making such a difference.
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Review from Rachel H (Daughter of Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has lovely, friendly and caring carers. He loves dominoes and they always try to have a game - he looks forward to this. Thoroughly recommend - the care is 100%.
Reply from Anne-Marie, Manager at Home Healthcare
Thanks Rachel for your comments - we love Dad and with your clinical background we really appreciate your comments on the service. We know you see a lot of care companies in your line of work so thank…read more
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Review from B R (Daughter of Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have seen a recent improvement in punctuality and the level of care. It really depends on how good the carers are (we have had very good carers and some not as good). We had too many carers but this has been sorted with a reduction in numbers to give continuity. So we are satisfied with the current
delivery of service. There are obstacles with the timetable for example if a carer is ill but this is understandable if it doesn't happen too often. I would still like to see better timekeeping because they are sometimes very late.
Reply from Anne-Marie, Manager at Home Healthcare
Hello! Thank you for taking the time to review the service. I was saddened to see your rating and the comments about a wide number of carers. I have checked the figures for the last 6 months and your…read more
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Review from David J (Husband of Client) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been fortunate in having Home Healthcare working with and for us over what has been a very difficult year for everyone.
The service is personal, dependable and the working relationship is unique. At times they have gone the extra mile to provide us with what we needed, whether it was offering
care-related reassurance, advice and support based on long experience, or liaising with the NHS and Social Services on our behalf, or providing care cover at short notice.
Highly recommended.
Reply from Anne-Marie, Manager at Home Healthcare
Thanks so much for your kind words about our knowledge and experience. We are always pleased when we can use this to help navigate the complexities of arranging care and promoting wellbeing. We were…read more
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Review from Susan Y (Daughter of Client) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate the team highly enough. Over the past 5 months, my dear mum was extremely poorly and the team could not have given better care. They were always cheerful, patient, kind, respectful, dignified and they truly cared. Nothing was too much trouble. They became friends and made my dear mums
last few months as comfortable and as happy as they could have been. Thank you.
Reply from Anne-Marie, Manager at Home Healthcare
Sue - thank you for the lovely words! Each client has something special about them and I will always remember doing the loo shuffle with Mum to the strains of Frank Sinatra! We managed a transfer by…read more
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Review from Karen H (Daughter of Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 18 months have been rough for my parents, but the team stepped up and helped us take care of them really well - just recently I relocated them to my new house in Devon and the team were outstanding in helping them prepare for the move and a new chapter of life. Friendly, caring and very understanding
of all their needs throughout - I would recommend them to anyone who needs to find care for a relative.
Reply from Anne-Marie, Manager at Home Healthcare
Thanks so much! We have loved working with them and love the little updates this week about how they are settling in. Wishing you all lovely times in Devon.
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Review from T A (Daughter of Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother has been truly excellent. All the caregivers I have met have been kind, caring and very professional, furthermore, they have coped amazingly well with the extra stresses caused by the arrival of Covid-19. I am so grateful for the kindness and compassion they show at every
visit.
Reply from Anne-Marie, Manager at Home Healthcare
Thank you so much for your kind words. We really appreciate them and will pass them on to the team. We loved working with your mum so thank you for taking the time to leave a review.
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Review from Jacqueline S (Wife of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Healthcare has been looking after my husband who paralysed with Parkinson's plus Syndromes for two and a half years. The care they have given him has been exceptional. They have made an awful situation for us so much easier. My husband has become very fond of them all, and I am just so grateful
to them. They give me peace of mind and confidence that I could not do any better in the care they give him. Truly wonderful people who are always upbeat and positive, and nothing is too much trouble for them. They monitor him daily, and any problems with his health are quickly picked up. I feel so lucky to have found Home Healthcare.
Reply from Anne-Marie, Manager at Home Healthcare
Thank you so much for your review - I will share it with his team. We are so glad to have been able to help and I hope the recent help navigating continuing care and the other services has been…read more
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Review from M M (Client) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with friendly and competent service.
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Review from Sharon H (Daughter of Client) published on 8 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team looked after my mum for about 18 months, until her passing. They were wonderful, so caring and kind.
They went above and beyond their job description, also caring for my dad.
Reply from Anne Connelly at Home Healthcare
Thank you so much for your kind words. We have lots of fond memories of your mum singing with the girls getting dressed and the modelling pictures when we dyed her hair red. The team has seen your dad…read more
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Review from Mark P (Client) published on 13 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff were just so lovely and helpful, advised my sister and I on what mum needed, will definitely recommend them.
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Review from Sarah M (Granddaughter of Client) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Healthcare looked after my nan until she passed away. It’s a family run business but very professional. The carers are reliable and kind and the office staff are always on hand to help with any queries. They helped me work out how to gain access to all the services nan needed to keep her comfortable.
I’m so grateful for everything they did at a distressing time.
Reply from Anne-Marie at Home Healthcare
Thanks so much for taking the time to review us. We are really pleased to hear you had a positive experience with your Nan and were sorry for your. She was a lovely lady and we loved looking after her…read more
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Healthcare

What Type of Services does Home Healthcare offer?

Home Healthcare offers Home Care.

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