Belong at Home Wigan
Belong at Home Wigan
Belong at Home Wigan

Belong at Home is a service designed to provide older people with support, personal care or simply companionship to enable them to go on living in their own home and community.

The service is delivered by care provider Belong, who also operate Belong villages. The aim of Belong at Home is to deliver the same quality of support and care available in villages out into the wider community. Care workers support older people to remain in their own home while extending their network of contacts and specifically of people qualified to provide them with support.

Group : Belong at Home

Person in charge: Claire Culshaw (Area Manager)

Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 50

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Belong at Home Wigan: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.4 Belong at Home Wigan has a Review Score of 8.4 (8.389)

The Review Score of 8.4 (maximum of 10) for Belong at Home Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Belong at Home Wigan in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.889 for Belong at Home Wigan is calculated as follows: ( (65 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Belong at Home Wigan is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Belong at Home Wigan?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Belong at Home Wigan

  • Client / Service User
    5
  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    2
  • Wife of Client/Service User
    2

I have been receiving services from Belong at Home, for around 5 years my companion has always been there for me even out of work hours, he treats me as a friend and not just a person who they provide care for. Belong at Home has made living independent a possibility.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Wigan responded to this review on 10 Apr 2017:

Thank you so much for taking the time to post your review of the Belong at Home service. We are touched by your kind words and will aim to keep our services to a high standard. Kind regards.

Since moving to Honeysuckle Apartments, I am overwhelmed at the level of care Belong at Home have given me. They have made my transition easy. If I am having a bad day, they are there for me and know when I am unwell.
I cannot speak highly enough of the Belong at Home team.
I would recommend them.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Wigan responded to this review on 08 Feb 2017:

Thank you for taking the time to provide this lovely feedback which we will share with the staff team.
We are delighted to know that you are happy at Belong Wigan and that the dedication of our Belong at Home team makes life a little easier.
Kind regards.

First class service with very good and always pleasant well-mannered staff.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Tracy Brookes, Marketing Supervisor at Belong at Home Wigan responded to this review on 17 Jan 2017:

Thank you for taking the time to submit your review of the Belong at Home service. We are happy to hear that you are satisfied with the service and will share your feedback with the team. Kind regards.

I cannot thank Belong at Home enough for the support they have given my wife. Having the same carer makes a big difference, it enables my wife to build up her confidence and see the same friendly face every day. The carers go out of their way, they will buy my wife her favourite food so they can have picnic's together. It's a pleasure to praise Belong at Home I honestly don't know what I would do without them.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 09 Nov 2016:

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.

Belong at Home supported Mum from summer 2012 until spring 2016, when it became clear that she needed full-time care. She now lives in the Belong village, Wigan. For nearly 4 years, Mum's care team provided a first class service.
There is no doubt that, without their support, Mum would not have lived independently for as long as she did. This could be anything from simply taking her for a weekly hair appointment, to coping with crises, such as several trips to A & E, keeping us informed at every step along the way. Time and time again they went the extra mile, and always with a smile even when Mum was being difficult.
Mum's care team responded to her changing needs superbly. The care coordinators were a constant source of sound and proactive advice. Neither my sister nor I live locally, and the support we received was invaluable because it gave us huge peace of mind.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 16 Aug 2016:

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your Mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home team to read your comments and I will ensure they are shared with everyone. Thanks again.

All the care team are punctual, polite and very helpful. Nothing is too much trouble. They often go out of their way to see that the client is completely satisfied, even when the client is a little unwell on that morning.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 02 Aug 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone. I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 18 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

In the past I have had different care providers but I have found Belong at Home the best.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Satisfactory

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 18 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 19 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

Excellent staff, I don't know what I would do without them, they are so helpful in everything they do.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 01 Jul 2016:

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

In the beginning of service ie. January 2016, I needed to establish and reinforce what was promised at the assessment ie. to use as few regular carers as possible to have continuity as far as possible. This is now in place which benefits both the service user mainly. Also to have a rota each week is helpful which I now receive via email. All is well and happy generally.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan responded to this review on 01 Jul 2016:

Thank you for taking the time to submit a review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.

Excellent service from excellent carers who go up and above their duties to ensure my mum has tender loving care and all her needs are met. This care is invaluable and gives myself and my siblings complete peace of mind.
Constructive criticism:
Keeping the times consistent and giving carers more time to go from one client to another. Give my mum the carers she likes and prefers.

How likely would you be to recommend Belong at Home Wigan? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Tracy Brookes, Marketing Supervisor at Belong at Home Wigan responded to this review on 29 Mar 2016:

Thank you for taking the time to submit your review of the Belong at Home service. At Belong we are continuously looking at ways we can improve our services so thank you for your feedback. We are pleased to hear that you are overall satisfied with the service you receive.

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