Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to...
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.
The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.
They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.
Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.
Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.
Care Provided by Belong at Home Wigan and Southport
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£37.50 - £40.50
Contact Belong at Home Wigan and Southport to get a personalised quote:
See key facts and pricing information on our website for further details.
The price(s) shown are provided by the agency. Contact Belong at Home Wigan and Southport for full pricing details and T&Cs.
Belong at Home Wigan and Southport has a Review Score of 9.8 (9.786) out of 10, based on 15 reviews in the last 2 years. Over all time Belong at Home Wigan and Southport has 75 reviews.
Reviewer Connection to Belong at Home Wigan and Southport
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Showing 75 reviews matching selected criteria
Review from Diane H (Daughter of Client) published on 15 September 2026 Submitted via Postal Card•
Overall Experience
Since Mum started with Belong at Home Wigan, all carers have welcomed Mum with open arms. She has become much more confident and now enjoys the company. Mum didn't really socialise much, but I have noticed she's much more fun to be around. It's the little things she needs prompting with. Every care...
Since Mum started with Belong at Home Wigan, all carers have welcomed Mum with open arms. She has become much more confident and now enjoys the company. Mum didn't really socialise much, but I have noticed she's much more fun to be around. It's the little things she needs prompting with. Every care assistant shows her support, and she feels so comfortable. I would like to thank you all from the bottom of my heart for being so supportive of mum. Am sure now her needs are being met by you all, which has took a huge amount of pressure off me. I know she is safe.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for your positive feedback on the support provided by Belong at Home Wigan. We are delighted to hear your mum is flourishing and enjoying our visits and has such a lovely experience with us. I will share this feedback with them all.
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Review from Richard B (Son of Client) published on 7 May 2026 Submitted via Website•
Overall Experience
The family have been extremely pleased with the care and support received by my mother. The staff are always friendly and helpful in everything they do. They are always punctual and go above and beyond to ensure that mum feels safe and cared for. The app is fantastic giving valuable information...
The family have been extremely pleased with the care and support received by my mother. The staff are always friendly and helpful in everything they do. They are always punctual and go above and beyond to ensure that mum feels safe and cared for. The app is fantastic giving valuable information which enables the family to react immediately to any given situation. A big thank you to all the carers who are special to mum for the chats and laughs along the way. Thank you so much.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and Belong at Home team will be delighted to hear that your mother is made to feel so special and happy, with the care provided.
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Review from Hazel C (Daughter of Client) published on 7 May 2026 Submitted via Website•
Overall Experience
Mum was recently discharged from hospital and the warmth and support given to my mum helped he to soon settle back into living independently in her own flat All the carers know my mums needs and do above and beyond to help mum to live comfortably at home.
Mum was recently discharged from hospital and the warmth and support given to my mum helped he to soon settle back into living independently in her own flat All the carers know my mums needs and do above and beyond to help mum to live comfortably at home.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your mum in her recovery.
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Review from Carol P (Daughter of Client) published on 6 May 2026 Submitted via Website•
Overall Experience
We have been using belong at home for mum for almost a year now. They have provided a sitting service to help us look after mum so my sister is able to continue to work from mums whilst caring for her. The staff have all been lovely and mum is happy in all their company. Office staff have also been...
We have been using belong at home for mum for almost a year now. They have provided a sitting service to help us look after mum so my sister is able to continue to work from mums whilst caring for her. The staff have all been lovely and mum is happy in all their company. Office staff have also been fabulous, they recently helped us at very short notice and provided morning personal care for mum. The quality of staff is exceptional and mum enjoys their visits.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home has been such a good one. It means a great deal to our entire team to know that this is appreciated.
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Review from Julie C (Daughter-in-law of Client) published on 1 May 2026 Submitted via Website•
Overall Experience
The care team that look after my mother in law are fabulous. They are so supportive of her needs, they are kind and gentle with her and take the time she needs. The team are so friendly and they always keep in contact with us which we really appreciate and the online portal is really helpful. We...
The care team that look after my mother in law are fabulous. They are so supportive of her needs, they are kind and gentle with her and take the time she needs. The team are so friendly and they always keep in contact with us which we really appreciate and the online portal is really helpful. We are extremely grateful to have the team from Belong at Home supporting us.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for such lovely feedback. We are overjoyed to hear your mother in law is happy with our visits and enjoying our services. I will make sure your review is passed on to our Belong at Home Wigan team.
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Review from John A (Partner of Client) published on 30 April 2026 Submitted via Website•
Overall Experience
Cheerful carers who have made my wife feel that they genuinely care about her. They often go above and beyond in caring for her when she's not cooperative due to her dementia. They treat her as family.
Cheerful carers who have made my wife feel that they genuinely care about her. They often go above and beyond in caring for her when she's not cooperative due to her dementia. They treat her as family.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for your positive feedback regarding the support provided by our team. We are committed to maintaining the highest standards and are pleased to hear that this has been reflected in your experience. I will ensure that your kind words are shared with the team.
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Review from C R (Daughter of Client) published on 13 February 2026 Submitted via Website•
Overall Experience
We have been extremely pleased with the care given to our dad over the last few months. Each and every member of staff was patient, kind, attentive and understanding with him at all times. He enjoyed seeing them every day and had many a laugh and joke.
Belong at Home offer an utterly...
We have been extremely pleased with the care given to our dad over the last few months. Each and every member of staff was patient, kind, attentive and understanding with him at all times. He enjoyed seeing them every day and had many a laugh and joke. Belong at Home offer an utterly professional, reliable and reassuring service whilst being caring, cheerful and loving.
Thankyou to you all.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for this lovely review. We aim to maintain high standards at Belong at Home Wigan and Southport and we are delighted to hear this has been yours and your dad's experience. I will make sure that your kind words are passed to the Belong at Home team.
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Review from K S (Son of Client) published on 28 January 2026 Submitted via Website•
Overall Experience
The service is very important to my mum. It's her first contact of the day and gives us, as a family, reassurance and confidence that she is well.
The team are, without exception, professional, kind and patient.
The service is very important to my mum. It's her first contact of the day and gives us, as a family, reassurance and confidence that she is well.
The team are, without exception, professional, kind and patient.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for your positive feedback on the support provided by Belong at Home Wigan and Southport. Our team will be delighted to hear that your mu and your family are happy with the service that we provide.
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Review from Sandy F (Granddaughter of Client) published on 16 January 2026 Submitted via Website•
Overall Experience
Excellent Companionship and Care
We've been incredibly pleased with the support provided to my mum. The service has been reliable, warm, and genuinely centred around her wellbeing. Most of her visits are for companionship, and the difference it has made to her life is remarkable.
Karen, who...
Excellent Companionship and Care
We've been incredibly pleased with the support provided to my mum. The service has been reliable, warm, and genuinely centred around her wellbeing. Most of her visits are for companionship, and the difference it has made to her life is remarkable.
Karen, who visits regularly, has been especially wonderful. She has a calm, friendly manner that immediately puts my mum at ease, and it's clear she truly cares about building a positive connection. My mum always looks forward to seeing her, and she's noticeably more relaxed and cheerful after each visit.
The consistency, professionalism, and kindness shown have given our family real peace of mind. I would happily recommend this team to anyone looking for thoughtful, person-centred support for a loved one.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide this wonderful feedback. It means a great deal to the team here and we are so pleased to hear how happy you are with the care provided and that your Mum is so at ease with our visits. Our team will be thrilled with your comments.
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Review from Sue J (Daughter of Client) published on 16 January 2026 Submitted via Website•
Overall Experience
Belong at home were very responsive and flexible in setting up a POC for Mum, follow a short stay in hospital. This was 2 weeks before Christmas initially, right in the midst of flue season, so this was exceptionally good service.
BOH have visited my Mum each day, just really to check in on her,...
Belong at home were very responsive and flexible in setting up a POC for Mum, follow a short stay in hospital. This was 2 weeks before Christmas initially, right in the midst of flue season, so this was exceptionally good service. BOH have visited my Mum each day, just really to check in on her, she doesn't need "care" as such, more a welfare check. It is really reassuring for myself and my Brother to be able to read on the Birdie app how Mum is that day. We call her, and visit her, of course, but in-between, Mum has dementia and is not able to tell us how she has been feeling over a period longer than a minute or two, so woudl have no context if she had been feeling unwell. The team have called us when there have been needed, and we have made tweaks to Mum's POC as we have gone along, to better-reflect her individuality and still give her as much agency as possible.
Thank you.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that you have peace of mind from the regular updates whilst your Mum is in our care. I will ensure this feedback is passed onto them all.
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Review from J M (Daughter of Client) published on 15 January 2026 Submitted via Website•
Overall Experience
Excellent care given by all staff. Their collective patience, kindness and cheerful ways of being make a huge difference to my mum's life. It is so reassuring knowing the care my mum receives is delivered professionally but also with such warmth and empathy. I would choose Belong at Home again and...
Excellent care given by all staff. Their collective patience, kindness and cheerful ways of being make a huge difference to my mum's life. It is so reassuring knowing the care my mum receives is delivered professionally but also with such warmth and empathy. I would choose Belong at Home again and again.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your mum. I will convey your kind words to all of the team.
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Review from Elaine J (Client / Service User) published on 29 May 2025 Submitted via Postal Card•
Overall Experience
I'm satisfied with the cleaners.
I'm satisfied with the cleaners.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience.
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Review from Kathleen S (Client / Service User) published on 29 May 2025 Submitted via Postal Card•
Overall Experience
Brilliant
Brilliant
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback on Belong at Home Wigan services!
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Review from Janet A (Daughter of Client) published on 11 April 2025 Submitted via Website•
Overall Experience
I can not fault the care dad receives. The staff are friendly, kind, patient and caring and go above and beyond in their care . They spend time talking to dad and he is very happy with their visits, they are all wonderful.
I would recommend Belong to anyone. I can not thank them enough for all...
I can not fault the care dad receives. The staff are friendly, kind, patient and caring and go above and beyond in their care . They spend time talking to dad and he is very happy with their visits, they are all wonderful.
I would recommend Belong to anyone. I can not thank them enough for all they do.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this great feedback. We are delighted that you are finding our homecare service a valuable way of helping to support your dad. Thanks again for choosing Belong at Home Wigan.
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Review from W P (Client / Service User) published on 3 April 2025 Submitted via Postal Card•
Overall Experience
My wife has Alzheimer's Dementia and has been visited by staff from Belong and has responded very well. She looks forward to the girls visiting and going out. The support from the girls has been second to none, and support for myself has been much appreciated. I cannot praise the staff enough for...
My wife has Alzheimer's Dementia and has been visited by staff from Belong and has responded very well. She looks forward to the girls visiting and going out. The support from the girls has been second to none, and support for myself has been much appreciated. I cannot praise the staff enough for their support.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for such lovely feedback. We are overjoyed to hear your wife looks forward to our visits and is getting all the support that she needs. I will make sure your review is passed on to the Belong at Home Wigan team.
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Review from J M (Client / Service User) published on 11 April 2024 Submitted via Postal Card•
Overall Experience
It is absolutely wonderful when Belong at Home arrives in the morning. Vital physical care but also lots of interesting mental stimulus, laughter, giggles and smiles!
It is absolutely wonderful when Belong at Home arrives in the morning. Vital physical care but also lots of interesting mental stimulus, laughter, giggles and smiles!
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience.
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Review from K C (Client / Service User) published on 11 April 2024 Submitted via Postal Card•
Overall Experience
Very good service all the carers are very good with me, well satisfied.
Very good service all the carers are very good with me, well satisfied.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at Belong at Home Wigan.
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Review from C C (Client / Service User) published on 24 January 2024 Submitted via Postal Card•
Overall Experience
Very helpful, kind and considerate. Help with all my problems.
Very helpful, kind and considerate. Help with all my problems.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated.
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Review from D E (Client / Service User) published on 24 January 2024 Submitted via Postal Card•
Overall Experience
As always, excellent and willing to assist with my requirements. Always kind and considerate. Thank you so much.
As always, excellent and willing to assist with my requirements. Always kind and considerate. Thank you so much.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support you. Thank you for choosing Belong at Home Wigan.
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Review from K B (Client / Service User) published on 24 January 2024 Submitted via Postal Card•
Overall Experience
No complaints at all. Staff very friendly, efficient and will do anything for you. Always smiling. Would recommend them to anybody.
No complaints at all. Staff very friendly, efficient and will do anything for you. Always smiling. Would recommend them to anybody.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for your positive feedback on the support provided by Belong at Home Wigan. We do our best to understand every customer and it is a pleasure to help you in any ways that you need.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 March 2026
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (18)
News
24 Aug 2026
Southport Flower Show welcomed the return of Belong over the weekend, as the not-for-profit dementia specialist fostered connections with the community ahead of the opening of its new, multi-million-pound Birkdale...
29 Jul 2026
Belong at Home Wigan & Southport has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home care groups every year for the...
21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
There are no accreditations posted yet for Belong at Home Wigan and Southport.
Meet the Team (4)
Sophie WallsJob Title Area Manager
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a...
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Andrew ShieldJob Title Head of Operations (Belong at Home)
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first...
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.
Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.
Rachael SharpJob Title Practice Development Facilitator
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in...
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997, where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.
Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.
In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.
An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high-quality care.
Elaine WilsonJob Title Enquiry ManagerJoined 2016
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with...
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.
She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.
Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.
Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.
Frequently Asked Questions about Belong at Home Wigan and Southport
How many Carers does Belong at Home Wigan and Southport employ?
Belong at Home Wigan and Southport employs 12 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan and Southport to verify any information. View our terms and conditions. Belong at Home Wigan and Southport has an Enhanced Service -what an Enhanced Service includes.
