Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to...
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.
The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.
They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.
Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.
Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.
Care Provided by Belong at Home Wigan and Southport
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£37.50 - £40.50
Contact Belong at Home Wigan and Southport to get a personalised quote:
See key facts and pricing information on our website for further details.
The price(s) shown are provided by the agency. Contact Belong at Home Wigan and Southport for full pricing details and T&Cs.
Belong at Home Wigan and Southport has a Review Score of 9.8 (9.786) out of 10, based on 15 reviews in the last 2 years. Over all time Belong at Home Wigan and Southport has 75 reviews.
Reviewer Connection to Belong at Home Wigan and Southport
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Showing 75 reviews matching selected criteria
Review from M S (Client / Service User) published on 24 January 2024 Submitted via Postal Card•
Overall Experience
Staff very good, look after us very well.
Staff very good, look after us very well.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide this feedback, which is valued by the team. We are delighted to hear that your experience at Belong at Home Wigan has been so positive and trust that it will continue to be so.
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Review from Terence L (Partner of Client) published on 11 January 2024 Submitted via Postal Card•
Overall Experience
Since changing supplier, I have noticed a complete change in my partner. I cannot fault our new care team. They are very good, in fact, excellent in the way they look after my partner. Friendly, loving and make her feel at home and wanted.
Since changing supplier, I have noticed a complete change in my partner. I cannot fault our new care team. They are very good, in fact, excellent in the way they look after my partner. Friendly, loving and make her feel at home and wanted.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your partner is happy with our Belong at Home care team and that they are making her feel at home and wanted. Thank you for choosing Belong at Home Wigan.
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Review from Sarah H (Daughter of Client) published on 15 March 2023 Submitted via Website•
Overall Experience
Mum moved to the Belong at Home Village in October 2022, after living abroad for 30 years. The Belong at Home Team has been amazing, every step of the way, and although it has taken time, with their help and support she is settling well into her new home.
Although Mum has a mixed dementia...
Mum moved to the Belong at Home Village in October 2022, after living abroad for 30 years. The Belong at Home Team has been amazing, every step of the way, and although it has taken time, with their help and support she is settling well into her new home. Although Mum has a mixed dementia diagnosis, the team visit her twice a day, which means that she is still fairly independent. Mum really looks forward to the visits and as well as domestic and personal hygiene help, and meal preparation she also gets lots of social benefits especially in the evenings when she feels lonely. The girls are kind and very caring, nothing is too much trouble for them. They are always available to discuss our concerns with Mum's condition/situation. For us the secure online portal is the icing on the cake - we get twice-daily updates on how Mum is doing, which is great, especially if they have noticed she needs something or they have concerns.
I would 100% recommend the Belong at Home team, they really are invaluable to us.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother is happy with Belong at Home, Wigan and that the dedication of our teams are making a difference. We are particularly pleased that you enjoy looking at the updates as to how your mum is doing and that our team are always happy to discuss concerns. Thank you for choosing Belong at Home, Wigan.
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Review from C M (Son of Client) published on 13 December 2022 Submitted via Website•
Overall Experience
Care has been provided to my dad on an ad-hoc basis when we have been away. The team have worked with me to best meet Dad's needs and always found a solution to keep my dad safe, which included oversight of medication.
Even when circumstances changed at extremely short notice, the team were very...
Care has been provided to my dad on an ad-hoc basis when we have been away. The team have worked with me to best meet Dad's needs and always found a solution to keep my dad safe, which included oversight of medication. Even when circumstances changed at extremely short notice, the team were very flexible and added to the daily visits to check on my dad. All the staff were very caring and treated my dad with dignity and respect.
I would definitely recommend their services.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience. Thank you for choosing Belong at Home.
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Review from J W (Son of Client) published on 25 April 2022 Submitted via Postal Card•
Overall Experience
Can not fault the carers. They help me with a range of things in the home. Always happy to take me out shopping or to hospital appointments. Always pleased to see my carers they brighten my day.
Can not fault the carers. They help me with a range of things in the home. Always happy to take me out shopping or to hospital appointments. Always pleased to see my carers they brighten my day.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback, especially that our carers brighten your day. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated.
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Review from S M (Husband of Client) published on 21 March 2022 Submitted via Postal Card•
Overall Experience
All the staff are very good to my wife and very courteous.
All the staff are very good to my wife and very courteous.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home Wigan has been a good one and that you find everyone courteous. Thanks again for choosing Belong; it’s a pleasure to have your wife with us.
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Review from K H (Daughter of Client) published on 10 March 2022 Submitted via Postal Card•
Overall Experience
Great quality service and lovely care is given to mum. Would recommend Belong.
Great quality service and lovely care is given to mum. Would recommend Belong.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to submit such wonderful feedback, in particular, that you believe our care is of great quality. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the team.
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Review from D P (Client / Service User) published on 25 February 2022 Submitted via Postal Card•
Overall Experience
I enjoy all the carers coming around.
I enjoy all the carers coming around.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with our carers coming round from Belong at Home Wigan.
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Review from C B (Client / Service User) published on 3 December 2021 Submitted via Postal Card•
Overall Experience
My carer is an angel she took me to my appointment and she made me feel at ease. She gave me confidence. I would recommend this service and it is 5 star. Ten out of ten a lovely lady and look forward to seeing her again.
My carer is an angel she took me to my appointment and she made me feel at ease. She gave me confidence. I would recommend this service and it is 5 star. Ten out of ten a lovely lady and look forward to seeing her again.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback on Belong at Home Wigan. We are delighted that you are finding our homecare service a valuable way of helping to support you and that your carer is an angel. Thanks again for choosing Belong at Home; we will share it with our team.
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Review from Karen A (Daughter of Client) published on 25 June 2021 Submitted via Website•
Overall Experience
Belong at Home provided an excellent service to our dad. They never let us down, we always knew who was coming to support dad and when. Dad used to say if he was feeling down their visits used to cheer him up. We would like to thank each and every one of the team who supported dad for being so kind...
Belong at Home provided an excellent service to our dad. They never let us down, we always knew who was coming to support dad and when. Dad used to say if he was feeling down their visits used to cheer him up. We would like to thank each and every one of the team who supported dad for being so kind and caring, you are all angels in disguise. We can’t thank you enough for the support you gave to dad and us. We highly recommend Belong at Home if you want a first-class service with first-class staff looks no further than Belong at Home.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad was happy at Belong At Home Wigan and that the dedication of our Belong at Home team made a difference. Thank you for choosing Belong at Home Wigan.
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Review from Karen B (Daughter of Client) published on 29 April 2021 Submitted via Website•
Overall Experience
All the staff from Belong at Home Wigan are absolutely brilliant! I don't know what Mum would do without their visits. Mum enjoys them coming and nothing is too much trouble. All the staff from the carers who actually attend to the office staff are first class and very professional. My brother...
All the staff from Belong at Home Wigan are absolutely brilliant! I don't know what Mum would do without their visits. Mum enjoys them coming and nothing is too much trouble. All the staff from the carers who actually attend to the office staff are first class and very professional. My brother and I have peace of mind knowing that Mum is being looked after. Our Mum is a very sociable person who has many friends but due to Coronavirus had been unable to go out so these visits have been a lifeline and having contact with someone has helped her mental health immensely. She loves telling them tales of her life and showing them photographs which they always show an interest in and it makes her day. We would have no hesitation in recommending Belong at Home, Wigan.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the whole team.
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Review from M G (Client / Service User) published on 18 March 2021 Submitted via Postal Card•
Overall Experience
I find all Belong staff to be very pleasant.
I find all Belong staff to be very pleasant.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.
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Review from Gillian B (Daughter of Client) published on 17 March 2021 Submitted via Postal Card•
Overall Experience
I have been so pleased with the excellent care my mum has received from the carers at Belong. They are fantastic! Nothing is too much trouble. Mum has related really well to them, they are so kind and caring. I am really sorry to have to end with them, but we now feel it necessary to place mum in a...
I have been so pleased with the excellent care my mum has received from the carers at Belong. They are fantastic! Nothing is too much trouble. Mum has related really well to them, they are so kind and caring. I am really sorry to have to end with them, but we now feel it necessary to place mum in a care home for 24-hour care.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.
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Review from Susan M (Daughter of Client) published on 17 March 2021 Submitted via Postal Card•
Overall Experience
Belong at Home have looked after both my parents over the last seven years until they passed away. They have done so with so much care and compassion, and always with Mum and Dads dignity at the forefront of everything they do. Over the years, they have enabled us as a family to spend the time we...
Belong at Home have looked after both my parents over the last seven years until they passed away. They have done so with so much care and compassion, and always with Mum and Dads dignity at the forefront of everything they do. Over the years, they have enabled us as a family to spend the time we had together as quality time. Thank you.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.
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Review from Susan A (Daughter of Client) published on 11 March 2021 Submitted via Website•
Overall Experience
My mother has been supported by Belong at Home Wigan since June 2020 and we would like to acknowledge the high level of care she receives. Staff are skilled, personable, reliable and nothing is too much trouble. We have been consistently impressed with their professionalism and the calm, thoughtful...
My mother has been supported by Belong at Home Wigan since June 2020 and we would like to acknowledge the high level of care she receives. Staff are skilled, personable, reliable and nothing is too much trouble. We have been consistently impressed with their professionalism and the calm, thoughtful ways they deal with Mum, giving her a very positive start to the day. The management and communication systems in place are efficient and give you confidence. Someone is always at the end of the phone, which is very reassuring. We are delighted with the service offered and certainly made the right choice in selecting Belong at Home Wigan.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience, especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong at Home Wigan.
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Review from Joanne M (Daughter of Client) published on 23 November 2020 Submitted via Postal Card•
Overall Experience
Staff are all lovely to both my parents. I feel comfortable with them all and have trust in all of them. They treat my parents with respect and dignity at all times. They communicate well with me also. I am happy with all aspects of the care they receive.
Staff are all lovely to both my parents. I feel comfortable with them all and have trust in all of them. They treat my parents with respect and dignity at all times. They communicate well with me also. I am happy with all aspects of the care they receive.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your parents. Thanks again for choosing Belong at Home Wigan; it’s a pleasure to have your parents with us.
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Review from Tina B (Daughter of Client) published on 16 November 2020 Submitted via Website•
Overall Experience
We have been using Belong at Home Wigan for a few years now and are extremely happy with the service. We recently had an issue which needed a quick response and Belong at Home acted and stepped in to help us sort it. It is great to know that they are only a phone call away for peace of mind. They...
We have been using Belong at Home Wigan for a few years now and are extremely happy with the service. We recently had an issue which needed a quick response and Belong at Home acted and stepped in to help us sort it. It is great to know that they are only a phone call away for peace of mind. They always seem to go that step further with their service. Thanks Belong at Home Wigan.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for your kind comments about our Belong at Home service, especially at this time. We really appreciate your support.
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Review from Karen T (Daughter of Client) published on 16 November 2020 Submitted via Website•
Overall Experience
I was introduced to Belong at Wigan by Mum's long term carer who fell ill with Covid symptoms and had to self isolate. Belong very quickly carried out an assessment, and set up a care regime for Mum. Mum has dementia and nothing is straightforward regarding a system of care. However, their trained...
I was introduced to Belong at Wigan by Mum's long term carer who fell ill with Covid symptoms and had to self isolate. Belong very quickly carried out an assessment, and set up a care regime for Mum. Mum has dementia and nothing is straightforward regarding a system of care. However, their trained staff gained Mum's trust and my confidence, and have supported us really well throughout the last 4 months. It has been a very difficult time with Covid-19 preventing the family from seeing Mum, travel restrictions, contact etc. But Belong has been extremely flexible and have even set up the additional cover at short notice. I am very impressed with their structure and training, their operating systems, close management supervision and attention to needs of clients. I would not hesitate in recommending them to others.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for taking the time to review our Belong at Home service; we are so pleased that you and your Mother have had such a positive experience. I will share your comments with my team.
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Review from Josie A (Daughter of Client) published on 9 November 2020 Submitted via Website•
Overall Experience
I am extremely happy with the care provided to my mum since we started receiving visits in August 2020. The whole team have provided the best care tailored to mum's requirements and communication between them and myself is excellent. I get great peace of mind knowing that they are looking after mum...
I am extremely happy with the care provided to my mum since we started receiving visits in August 2020. The whole team have provided the best care tailored to mum's requirements and communication between them and myself is excellent. I get great peace of mind knowing that they are looking after mum just like I do and that mum loves to see every one of the carers.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you for the wonderful review. Our team at Belong at Home Wigan are thrilled you appreciate their work so much.
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Review from M B (Husband of Client) published on 11 August 2020 Submitted via Postal Card•
Overall Experience
Found all staff and contacts to be excellent and very helpful.
All in all, a very professional organisation.
Found all staff and contacts to be excellent and very helpful.
All in all, a very professional organisation.
↩Reply from Sophie Walls, Area Manager at Belong at Home Wigan and Southport
Thank you so much for taking the time to post this feedback about Belong at Home Wigan. We aim to maintain high standards at Belong; we are so delighted to hear this has been your experience. Thank you for choosing Belong at Home Wigan.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 March 2026
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (18)
News
24 Aug 2026
Southport Flower Show welcomed the return of Belong over the weekend, as the not-for-profit dementia specialist fostered connections with the community ahead of the opening of its new, multi-million-pound Birkdale...
29 Jul 2026
Belong at Home Wigan & Southport has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home care groups every year for the...
21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
There are no accreditations posted yet for Belong at Home Wigan and Southport.
Meet the Team (4)
Sophie WallsJob Title Area Manager
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a...
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Andrew ShieldJob Title Head of Operations (Belong at Home)
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first...
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.
Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.
Rachael SharpJob Title Practice Development Facilitator
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in...
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997, where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.
Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.
In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.
An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high-quality care.
Elaine WilsonJob Title Enquiry ManagerJoined 2016
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with...
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.
She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.
Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.
Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan and Southport to verify any information. View our terms and conditions. Belong at Home Wigan and Southport has an Enhanced Service -what an Enhanced Service includes.
