Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to...
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.
The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.
They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.
Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.
Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.
Care Provided by Belong at Home Wigan and Southport
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£37.50 - £40.50
Contact Belong at Home Wigan and Southport to get a personalised quote:
See key facts and pricing information on our website for further details.
The price(s) shown are provided by the agency. Contact Belong at Home Wigan and Southport for full pricing details and T&Cs.
Belong at Home Wigan and Southport has a Review Score of 9.8 (9.786) out of 10, based on 15 reviews in the last 2 years. Over all time Belong at Home Wigan and Southport has 75 reviews.
Reviewer Connection to Belong at Home Wigan and Southport
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Showing 75 reviews matching selected criteria
Review from Brian D (Client / Service User) published on 7 September 2018 Submitted via Review Postal Card•
Overall Experience
After receiving care from lots of agencies in the Wigan area and not being treated fairly, it has been a breath of fresh air having Belong coming into my home. The care has been exceptional. All staff treat me with respect, dignity and care about my health needs and have also attended to my wife in...
After receiving care from lots of agencies in the Wigan area and not being treated fairly, it has been a breath of fresh air having Belong coming into my home. The care has been exceptional. All staff treat me with respect, dignity and care about my health needs and have also attended to my wife in an emergency situation and have acted promptly when my health needs change. Recognising the need for a GP/Nurse. I really appreciate Belong staff and the care they provide.
↩Reply from Claire Culshaw, at Belong at Home Wigan and Southport
Thank you so much for this lovely feedback. We are all about our customers and we are so delighted to hear that our service is living up to your expectations.
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Review from Louise W (Granddaughter of Client) published on 21 May 2018 Submitted via Review Postal Card•
Overall Experience
Have great support for nan from the team she is treated very well and made to feel very comfortable when she was very worried about letting anyone into support her. She is given the time from staff to complete any tasks needed (taking meds, making breakfast, starting to take a shower!) and all of...
Have great support for nan from the team she is treated very well and made to feel very comfortable when she was very worried about letting anyone into support her. She is given the time from staff to complete any tasks needed (taking meds, making breakfast, starting to take a shower!) and all of us as a family are very happy reassured.
↩Reply from Claire Culshaw, at Belong at Home Wigan and Southport
Thank you for your positive feedback on the support provided by Belong at Home Wigan. We do our best to understand every customer and we are delighted to hear that your nan is happy with the service.
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Review from C M (Daughter of Client) published on 12 April 2018 Submitted via Website•
Overall Experience
My mum came to live with us in Wigan after being in hospital for some weeks. We were allocated Belong at Home Wigan for 6 weeks then we could choose another company if we wished to. Myself and my mum were so pleased with the carers who came that we chose to continue with Belong at Home.
The...
My mum came to live with us in Wigan after being in hospital for some weeks. We were allocated Belong at Home Wigan for 6 weeks then we could choose another company if we wished to. Myself and my mum were so pleased with the carers who came that we chose to continue with Belong at Home. The carers are like friends to my mum and they treat her with so much friendliness, professional personal care and dignity.
My mum is now used to her regular carers and we certainly wouldn't change the company now as were are completely happy with the service we get.
We would certainly recommend Belong at Home to anyone.
↩Reply from Claire Culshaw, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback which is valued by all the staff team. We are delighted to hear that your mum's experience of Belong at Home has been so positive and trust that it will continue to be so.
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Review from L P (Client / Service User) published on 3 April 2018 Submitted via Review Postal Card•
Overall Experience
Belong at Home are brilliant. They go the extra mile to support me. Nothing is too much trouble and we have had some fantastic times together.
Belong at Home are brilliant. They go the extra mile to support me. Nothing is too much trouble and we have had some fantastic times together.
↩Reply from Claire Culshaw, Area Manager at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you find the Belong at Home staff team so supportive and trust that your experience will continue to be so positive.
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Review from P E A (Client / Service User) published on 11 April 2017 Submitted via Website•
Overall Experience
I have been receiving services from Belong at Home, for around 5 years my companion has always been there for me even out of work hours, he treats me as a friend and not just a person who they provide care for. Belong at Home has made living independent a possibility.
I have been receiving services from Belong at Home, for around 5 years my companion has always been there for me even out of work hours, he treats me as a friend and not just a person who they provide care for. Belong at Home has made living independent a possibility.
↩Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Wigan and Southport
Thank you so much for taking the time to post your review of the Belong at Home service. We are touched by your kind words and will aim to keep our services to a high standard. Kind regards.
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Review from Lorraine H (Client / Service User) published on 9 February 2017 Submitted via Review Postal Card•
Overall Experience
Since moving to Honeysuckle Apartments, I am overwhelmed at the level of care Belong at Home have given me. They have made my transition easy. If I am having a bad day, they are there for me and know when I am unwell. I cannot speak highly enough of the Belong at Home team.
I would recommend...
Since moving to Honeysuckle Apartments, I am overwhelmed at the level of care Belong at Home have given me. They have made my transition easy. If I am having a bad day, they are there for me and know when I am unwell. I cannot speak highly enough of the Belong at Home team.
I would recommend them.
↩Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Wigan and Southport
Thank you for taking the time to provide this lovely feedback which we will share with the staff team. We are delighted to know that you are happy at Belong Wigan and that the dedication of our Belong at Home team makes life a little easier.
Kind regards.
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Review from K Y (Client / Service User) published on 9 November 2016 Submitted via Review Postal Card•
Overall Experience
I cannot thank Belong at Home enough for the support they have given my wife. Having the same carer makes a big difference, it enables my wife to build up her confidence and see the same friendly face every day. The carers go out of their way, they will buy my wife her favourite food so they can...
I cannot thank Belong at Home enough for the support they have given my wife. Having the same carer makes a big difference, it enables my wife to build up her confidence and see the same friendly face every day. The carers go out of their way, they will buy my wife her favourite food so they can have picnic's together. It's a pleasure to praise Belong at Home I honestly don't know what I would do without them.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.
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Review from Helen C (Daughter of Client) published on 16 August 2016 Submitted via Website•
Overall Experience
Belong at Home supported Mum from summer 2012 until spring 2016, when it became clear that she needed full-time care. She now lives in the Belong village, Wigan. For nearly 4 years, Mum's care team provided a first class service.
There is no doubt that, without their support, Mum would not have...
Belong at Home supported Mum from summer 2012 until spring 2016, when it became clear that she needed full-time care. She now lives in the Belong village, Wigan. For nearly 4 years, Mum's care team provided a first class service. There is no doubt that, without their support, Mum would not have lived independently for as long as she did. This could be anything from simply taking her for a weekly hair appointment, to coping with crises, such as several trips to A & E, keeping us informed at every step along the way. Time and time again they went the extra mile, and always with a smile even when Mum was being difficult.
Mum's care team responded to her changing needs superbly. The care coordinators were a constant source of sound and proactive advice. Neither my sister nor I live locally, and the support we received was invaluable because it gave us huge peace of mind.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your Mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home team to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from Geoffrey S (Son of Client) published on 2 August 2016 Submitted via Review Postal Card•
Overall Experience
All the care team are punctual, polite and very helpful. Nothing is too much trouble. They often go out of their way to see that the client is completely satisfied, even when the client is a little unwell on that morning.
All the care team are punctual, polite and very helpful. Nothing is too much trouble. They often go out of their way to see that the client is completely satisfied, even when the client is a little unwell on that morning.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from Allex J (Daughter of Client) published on 20 July 2016 Submitted via Website•
Overall Experience
We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats...
We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from Hazel M (Client / Service User) published on 19 July 2016 Submitted via Review Postal Card•
Overall Experience
The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with...
The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone. I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from Sheila A (Client / Service User) published on 19 July 2016 Submitted via Review Postal Card•
Overall Experience
In the past I have had different care providers but I have found Belong at Home the best.
In the past I have had different care providers but I have found Belong at Home the best.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from E A B (Wife of Client) published on 1 July 2016 Submitted via Review Postal Card•
Overall Experience
Excellent staff, I don't know what I would do without them, they are so helpful in everything they do.
Excellent staff, I don't know what I would do without them, they are so helpful in everything they do.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from Vivien W (Wife of Client) published on 1 July 2016 Submitted via Review Postal Card•
Overall Experience
In the beginning of service ie. January 2016, I needed to establish and reinforce what was promised at the assessment ie. to use as few regular carers as possible to have continuity as far as possible. This is now in place which benefits both the service user mainly. Also to have a rota each week...
In the beginning of service ie. January 2016, I needed to establish and reinforce what was promised at the assessment ie. to use as few regular carers as possible to have continuity as far as possible. This is now in place which benefits both the service user mainly. Also to have a rota each week is helpful which I now receive via email. All is well and happy generally.
↩Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan and Southport
Thank you for taking the time to submit a review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
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Review from Kath L N (Daughter of Client) published on 29 March 2016 Submitted via Review Postal Card•
Overall Experience
Excellent service from excellent carers who go up and above their duties to ensure my mum has tender loving care and all her needs are met. This care is invaluable and gives myself and my siblings complete peace of mind. Constructive criticism:
Keeping the times consistent and giving carers more...
Excellent service from excellent carers who go up and above their duties to ensure my mum has tender loving care and all her needs are met. This care is invaluable and gives myself and my siblings complete peace of mind. Constructive criticism:
Keeping the times consistent and giving carers more time to go from one client to another. Give my mum the carers she likes and prefers.
↩Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Wigan and Southport
Thank you for taking the time to submit your review of the Belong at Home service. At Belong we are continuously looking at ways we can improve our services so thank you for your feedback. We are pleased to hear that you are overall satisfied with the service you receive.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 March 2026
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (18)
News
24 Aug 2026
Southport Flower Show welcomed the return of Belong over the weekend, as the not-for-profit dementia specialist fostered connections with the community ahead of the opening of its new, multi-million-pound Birkdale...
29 Jul 2026
Belong at Home Wigan & Southport has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home care groups every year for the...
21 Jul 2026
Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...
There are no accreditations posted yet for Belong at Home Wigan and Southport.
Meet the Team (4)
Sophie WallsJob Title Area Manager
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a...
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Andrew ShieldJob Title Head of Operations (Belong at Home)
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first...
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.
Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.
Rachael SharpJob Title Practice Development Facilitator
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in...
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997, where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.
Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.
In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.
An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high-quality care.
Elaine WilsonJob Title Enquiry ManagerJoined 2016
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with...
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.
She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.
Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.
Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan and Southport to verify any information. View our terms and conditions. Belong at Home Wigan and Southport has an Enhanced Service -what an Enhanced Service includes.
