Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.
Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to...
Care Provided by Belong at Home Wigan and Southport
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £37.50 - £40.50
See key facts and pricing information on our website for further details.
Contact Belong at Home Wigan and Southport to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
-
Local Authority (Contracted Provider) - NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Belong at Home
- Voluntary / Not for Profit Owned
Person in charge
- Sophie Walls (Area Manager)
Belong at Home Wigan and Southport Reviews (74)
Belong at Home Wigan and Southport has a Review Score of 9.8 (9.755) out of 10, based on 14 reviews in the last 2 years.
Over all time Belong at Home Wigan and Southport has 74 reviews.
Have great support for nan from the team she is treated very well and made to feel very comfortable when she was very worried about letting anyone into support her. She is given the time from staff to complete any tasks needed (taking meds, making breakfast, starting to take a shower!) and all of us as a family are very happy reassured.
Thank you for your positive feedback on the support provided by Belong at Home Wigan. We do our best to understand every customer and we are delighted to hear that your nan is happy with the service.
Myself and my mum were so pleased with the carers who came that we chose to continue with Belong at Home.
The carers are like friends to my mum and they treat her with so much friendliness, professional personal care and dignity.
My mum is now used to her regular carers and we certainly wouldn't change the company now as were are completely happy with the service we get.
We would certainly recommend Belong at Home to anyone.
Thank you for taking the time to provide this lovely feedback which is valued by all the staff team. We are delighted to hear that your mum's experience of Belong at Home has been so positive and trust that it will continue to be so.
Belong at Home are brilliant. They go the extra mile to support me. Nothing is too much trouble and we have had some fantastic times together.
Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you find the Belong at Home staff team so supportive and trust that your experience will continue to be so positive.
I have been receiving services from Belong at Home, for around 5 years my companion has always been there for me even out of work hours, he treats me as a friend and not just a person who they provide care for. Belong at Home has made living independent a possibility.
Thank you so much for taking the time to post your review of the Belong at Home service. We are touched by your kind words and will aim to keep our services to a high standard. Kind regards.
I cannot speak highly enough of the Belong at Home team.
I would recommend them.
We are delighted to know that you are happy at Belong Wigan and that the dedication of our Belong at Home team makes life a little easier.
Kind regards.
I cannot thank Belong at Home enough for the support they have given my wife. Having the same carer makes a big difference, it enables my wife to build up her confidence and see the same friendly face every day. The carers go out of their way, they will buy my wife her favourite food so they can have picnic's together. It's a pleasure to praise Belong at Home I honestly don't know what I would do without them.
Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.
There is no doubt that, without their support, Mum would not have lived independently for as long as she did. This could be anything from simply taking her for a weekly hair appointment, to coping with crises, such as several trips to A & E, keeping us informed at every step along the way. Time and time again they went the extra mile, and always with a smile even when Mum was being difficult.
Mum's care team responded to her changing needs superbly. The care coordinators were a constant source of sound and proactive advice. Neither my sister nor I live locally, and the support we received was invaluable because it gave us huge peace of mind.
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your Mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home team to read your comments and I will ensure they are shared with everyone. Thanks again.
All the care team are punctual, polite and very helpful. Nothing is too much trouble. They often go out of their way to see that the client is completely satisfied, even when the client is a little unwell on that morning.
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone. I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
In the past I have had different care providers but I have found Belong at Home the best.
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
Excellent staff, I don't know what I would do without them, they are so helpful in everything they do.
Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
In the beginning of service ie. January 2016, I needed to establish and reinforce what was promised at the assessment ie. to use as few regular carers as possible to have continuity as far as possible. This is now in place which benefits both the service user mainly. Also to have a rota each week is helpful which I now receive via email. All is well and happy generally.
Thank you for taking the time to submit a review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.
Constructive criticism:
Keeping the times consistent and giving carers more time to go from one client to another. Give my mum the carers she likes and prefers.
Thank you for taking the time to submit your review of the Belong at Home service. At Belong we are continuously looking at ways we can improve our services so thank you for your feedback. We are pleased to hear that you are overall satisfied with the service you receive.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 December 2018- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (16)
- Posted: Monday 09 Feb 2026As awards season gets underway with Oscars, BAFTAs, and Grammys making for many a headline, social care’s top talent has joined the party with its own glittering celebration – the...
- Posted: Thursday 29 Jan 2026Making its Merseyside debut, Belong at Home has arrived in Southport, marking the arrival of award-winning home care for older people from not-for-profit dementia specialist, Belong. Operating from new premises...
- Posted: Monday 17 Nov 2025Dementia specialist care operator, Belong, has seen three of its care villages reaccredited the Quality Hallmark Award, demonstrating the highest standards and best practice in end-of-life care for its customers....
Awards / Recognitions (11)
- Recipient: Belong at Home Wigan and SouthportDate: Friday 30 May 2025
- Recipient: Belong at HomeDate: Friday 30 May 2025
- Recipient: Belong at Home Wigan and SouthportDate: Friday 31 May 2024
Meet the Team (4)
Qualifications: Level 5 in Leadership Management
Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.
Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.
Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.
Rachael is an outstanding trainer who has worked in the Health and Social Care sector for 29 years.
She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997, where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.
Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.
In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.
An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high-quality care.
Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.
She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.
Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.
Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.
Frequently Asked Questions about Belong at Home Wigan and Southport
How many Carers does Belong at Home Wigan and Southport employ?
Belong at Home Wigan and Southport employs 12 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan and Southport to verify any information. View our terms and conditions. Belong at Home Wigan and Southport has an Enhanced Service - more info.