Home Instead (Norwich)

At present we only require one hour a week but I am confident that when our needs change and we need more time, this will be provided in the same professional manner which will enable us to remain together in our own home.

My relationships with my carers is a very large part of my life in care and one which I enjoy. Everyone treats my property respectfully, and I in turn try to be a good and generous client in return. Sometimes I think the carers could be treated to a little more consideration from the office staff in the distances they have to drive, otherwise I consider myself to be very fortunate to be within the care of Home Instead.

The app was very good to keep in touch and we had piece of mind how he was.

The only negative comments I have are it was frustrating to have to give 2 full weeks notice to cancel a visit or be charged regardless. So plans always had to be done in advance. Also It would have been nice to have the option of a shorter visit ie 30 minutes.

I congratulate you on your choice of staff. I have found them to be both cheerful and helpful and a pleasure to be with.

My support helped me hoover and dust. We had a nice chat, and I will see her in a week.

It's been great watching my mother develop a friendly relationship with her carer; she looks forward to the visits which include assistance bathing, dressing, grooming and also some light housework. However the most important part has been the conversation she shares with both my parents, and assistance in activities like crossword puzzling etc. The highly personalised care plan and regular review from a care coordinator is extremely reassuring.

I have been having Home Instead care since November 2024. I had been in hospital, then a care home, since June of that year. The carers who come, in my case twice a week, are without exception capable, kind and a pleasure to have as helpers. They are willing to undertake whatever needs to be done, whether in the home or even the garden. I always look forward to their visit.

Thank you for the excellent service. It is a relief to be assured that my mother is cared for kindly and efficiently.

Lovely friendly staff. Nothing too much trouble. Always lifts my father's mood. Good value for money.

From our very first meeting with a Home Instead coordinator, who visited our house to assess my husbands requirements, we were both treated with great kindness, warmth and consideration. Much time and effort and attention to detail was employed arriving at a personalised plan for my husbands care. The different members of staff who come each morning to help him, were all in their individual ways, extremely kind, helpful and sympathetic quickly striking up a good rapport, so, that he felt very comfortable in their company. We were both impressed with the overall service that Home Instead provides, often giving over and above the norm and would unhesitantly recommend them to friends/family.

I hadn't really ever thought care would be like this. The initial discussions to find out about dad's personality and interests as well as his care needs led to a great pairing with a carer who he saw almost exclusively for a few years, bar I think no more than a couple of times when a different carer had to attend. They seemed to have got on really well and this helped with dads recovery.

So pleased we found Home Instead, enabling Mum and Dad to stay in their own home where they are happy. Set IP was smooth and we all felt our needs were the priority, I love that Mum and Dad tend to see the same carer most of the time, but they all are lovely, caring and professional. The office staff are very easy to contact & so helpful, even the newsletter is useful and informative. I'm so pleased we have this support for Mum and Dad.

So far, I am fully satisfied with the services I have received. If I need more help in the future, I will know what to do.

Efficient service. If I have to alter the day of the carers visit - the office manages to find a replacement.

Mum's care has been excellent. She bonded well with her carers and enjoyed many chatty coffee mornings. The carers always asked her what she wanted done around the house and tried to encourage her to mix with other people.

Her care with Home Instead has unfortunately come to the end only because of her health issues and her needs which have become very complex.

I would certainly recommend Home Instead to other people. From the office based staff through to the actual carers all have been very welcoming, supportive and easy to communicate with. Even when we have needed them in an emergency they have not let us down. Thank you

Always practical, very helpful, pleasant and willing.

I have been receiving care support from Home Instead for two weeks with two carers. Both in their individual ways have given me very personal help and have also been able to assist my wife by helping the domestic situation. I have no criticisms of the service so far, and have found my quality of life has been enhanced by the presence of these helpful and cheering personalities.

Everyone + everything is brilliant. No complaints at all.

After being a client for the last year just two mornings a week, we discussed the need for increasing care by a further two hours. This would enable my husband and myself to lead as normal life as possible with the help of the carer. This includes shopping at the supermarket, hairdressers, doctors appointments etc. Their flexibility is greatly appreciated and we are happy to do that in return if a problem arises.

This was a very thorough review of mums complex care plan. Any issues or concerns that arose, were discussed at length and solutions, alterations to current care adapted and tweaked, were found and put into action. Where problems are more challenging or difficult to resolve, every effort was made to come up with a way forward. Everyone involved was able to make positive contributions to the review and the family and client were treated with dignity and respect throughout. They were listened to!