Home Instead (Southampton)

An incredible team help my mother on a daily basis. On set up, they plan how the care will be conducted right through to the fine detail of her likes/dislikes and general wishes. They help manage medication and when they visit they help make her day through social contact, conversation, care and support.

When situations arise that make life difficult for the family (living a long way from my mother) they jump in to support and go the extra mile which gives us even greater confidence in the support she is getting.

An incredible team of caring individuals. Highly recommended! They should all be paid double - please don't tell them I said that!

Thank you

I first contacted Home Instead when they were recommended by a friend. All of my contact with them on the phone and in person has been professional and efficient but also really friendly. Everyone I have spoken to and met has been genuinely lovely. We have used them now for daytime visits, sleeping night visits and also live in respite care. I feel so much happier when I know someone from Home Instead is with mum because they have all been so amazing with her. Patient, kind and understanding. Mum has always got on well with the carers who have come and has benefitted from their company as much as anything. I wouldn't hesitate to recommend them to anybody who needs some help to stay in their own home.

I was reluctant to arrange for carers as up until now although disabled I have been independent. However, I had become nervous about getting into and out of the shower. I therefore arranged to have carers attend for one hour on four mornings and it has made a great difference to my life. The two carers who share the hours are a splendid combination of kindness and efficiency. They are thoughtful and caring with none of the condescension with which I often see my age group treated. We have built up good relationships and I'm always glad when it is a morning when one of them attends. Incidentally the chiropodist who visits regularly is very impressed by the difference they have made to my feet. I cannot praise highly enough the service I am receiving.

My mum has a couple of carers who pop in four times a week for companionship visits. Mum looks forward to them coming and they have such a laugh together. They have made Mum so much happier and I know that if there is a problem, the office will inform me. The service they offer is life-changing, not only for Mum but also for me.

All issues dealt with understanding. No problems found with the care.

All carers are introduced to Mum, before working with her. All carers are very flexible, maintain personal care but also ensuring the home is safe, clean and comfortable. They also keep Mum's plants watered which she greatly appreciates.

The regular reviews provide the opportunity to update the care plan if required.

I cannot thank them enough for the peace of mind they gave us.

Have been using Home Instead for over 2 years to care for Mum. Have recently increased care visits as Mum's needs have increased. Her Team of carers are exceptional. They consider all her needs with kindness and in detail. They are doing all the things that I would do as her daughter. The little extra touches that they think of are very much appreciated. They are very attentive to her medical needs and Home Instead have acted upon these promptly. They are a valuable link between Mum and GP.

Thank you, Home Instead your caregivers are our lifesavers.

Dealing with the same people regularly adds a social element which is beneficial for mental wellbeing.

From our very first contact with Home Instead, we have experienced nothing other than care, compassion and professionalism. The carers looking after Dad are compassionate and clearly have his needs as their number one priority. If there's anything that concerns them, we know about it immediately. We hadn't realised it would be possible to keep Dad at home, in his home, and they have made that a reality. I know that they will continue to do everything they can to help support Dad and the family to keep Dad at home as long as we can.

I would highly recommend Home Instead.

Your caregiver is a delight to have. Our mum bonded well with her. The care given and household duties done were just as we would do for our mum, truly a family touch with a professional edge and would highly recommend Home Instead to others. Thank you for all you do.

Mum is really cared for. She is clean, warm and well-fed. Her needs are always met. The carers will let us know if Mum needs anything. They will let us know immediately if Mum is under the weather. Overall the carers are excellent and always have Mum's needs at the centre of their role. Even the doctor commented on how well she is cared for.

As a senior nursing sister my hopes and expectations for my mum's care were always met, as were those of others. I highly recommend them!

We also met the management staff who were very clear in their instructions and what the carer could do. It was clear that they had trained their employees with a range of skills to cover a wide range of tasks. Furthermore they had applied risk analysis so that clients would live more safely. All-in-all a firm that knew the business and would provide a good resilient service which included matching suitable carers to suitable clients. We thoroughly recommend them.

Mum is very happy with the care given.

She seemed well enough to go back home after about 9 weeks. Home Instead did a fantastic job helping to get her home but unfortunately it became clear my mother was not fit enough, even with three visits a day. I was physically and emotionally exhausted keeping an eye on her after the first night, they could not have been more caring or understanding for me and my mother. The management were clearly more concerned about our well-being than the loss of business. I could not recommend them more strongly. I would like to thank them all for their loving professionalism.