Home Instead (Wimbledon & Kingston)

My dear wife had been suffering from termial cancer for many years, but only in the last 48 hours did she need specialist care. I called Home Instead asking for an urgent assessment. Amazingly, one of their managers, Eleanor, arrived within hours and immediately set up full car arrangements. She and her colleague worked tirelessly and sensitively in our house for the next 48 hours, continuously liaising with health care professionals and arranging for the delivery of a hospital bed. Clare died peacefully at home with our four children and myself with her. This could only have happened in the way it did because of the absolutely amazing work done by Eleanor and Home Instead staff. All our family will always be so grateful to them.

I picked up a copy of " The Caring Companion" at the Singing group last Friday. I found it a useful read and will definitely pass my copy on when talking about Home Instead with friends.

I already have help around the house and with my feet, and have just started using the Handyman service for those jobs which have needed doing for ages and I haven't known who to ask.

Every one from Home Instead who comes into my home is courteous, genuinely friendly and take pride in what they are doing.

Inevitably some of the carers are better than others. However they have all been kind and helpful and willing to do things when asked. Some carers have more initiative than others. The head office have tried to find people who I would get on well with.

The client care managers were excellent too and really tried to find out all about dad, so appropriate carers could be found. They were quick to respond if we ever had anything that we wanted to discuss with them.

Would definately recommend using the professionals from this organisation and have infact passed on my opinons to several people who need support and assistance for there loved ones .

When looking for a company who would help my father live independently in his own home, I had been advised to check the Care Quality Commission (CQC) website to make sure I was choosing a highly rated organisation. We wanted the very best for our loved one. Home Instead (Wimbledon & Kingston) was rated Outstanding; we made contact and never looked back. It was a massive relief, during such a stressful time, to feel in safe hands. We had the most incredible care for dad. The care started as companionship, helping him regain his confidence after some falls and a dementia diagnosis. As time went on, his care needs increased. His carers received excellent training and they supported dad through his latter stages of care, right to the very end where he passed peacefully at home. For 6 years, he not only lived independently, he lived JOYFULLY. We made memories we never thought possible. To us, this company is indeed outstanding. Thank you.

We have no hesitation in recommending the Wimbledon & Kingston Home Instead team.

This is just to show my gratitude to you all at Home Instead for the outstanding Care that you have provided for my wife in her ongoing battle with Dementia. We are both in our forties for the second time and I would not have been able to cope without your help on my own. All your carers have been brilliant and I will spread the word.

I look forward to them coming and it puts a smile on my face when I see them. Although I have many different carers each one is very sweet and passable. They always get the tasks done in good time and then make sure I am settled (and wrapped up if I want it) and in a good place before they go.

We wished to express our entire satisfaction so far.

We have found Home Instead carers to be pleasant, efficient and reliable since we began using the agency there months ago.

Highly recommend.

I have been impressed with the service offered by HomeInstead. They took time to find and introduce carers to suit us and our particular needs and keep in regular touch with us to assess how our needs are changing and developing. The schedulers are always pleasant and helpful and the carers are well trained and we have confidence in them. Thank you to all.

The schedulers and client liaison staff have always been available, they react to any problems quickly and sympathetically. Home Instead is an excellent care provider.

We came to Home Instead after a few trials with other care agencies. From the very start, I have had confidence in the care they set out to provide. The supervision of carers both new and long-standing gives me reassurance that my grandparents are always getting the best care available even with inevitable changes in staff. With Home Instead's input, my grandparents have remained at home, enjoying their time together and actually getting stronger and healthier! They look better now than they did five years ago! All the carers have been so lovely, my grandparents feel like they are being thoroughly spoilt.

I have been with Home Instead for 2 and a half years, they were recommended by a friend. The service that I receive has been excellent. The carers are clearly devoted to all they do and are all highly competent, nothing is too much trouble for them - they are all good at cooking a fresh meal!

The carers are all proactive and once I ask for something to be done they remember, rather than me having to tell them all the time. They are all very punctual and if there are any delays I am informed by the office. I have a client liaison who listens to what I say, advises and actions - she even picks me up and drops me back off when I have events.

I am very lucky to have such excellent care.

Home Instead has been looking after my mother (92) for over a year now. I have found them to be excellent. They have found regular carers for mum, who have been able to meet her needs and enhance her happiness. The company excels at communication and is well-organized and compassionate. Mum's care plan is well thought out and thorough. The carers' manager visits mum every 3 months to review her care plan and make any necessary adjustments. I have been very impressed by the calibre of Home Instead Senior Care and would not hesitate to recommend them to any other family seeking care for their relative.

Home Instead staff have the patience and understanding that I struggle with in looking after my mother of 96 years, for whom I have cared for the past 10 years. As I age I can no longer do it all myself. So thank you Home Instead.

I love all three things and think my carer is a very good companion.

I started using Home Instead (Wimbledon & Kingston) after my father's first fall that was nearly two and a half years ago. The service Dad has received has been excellent, right through Covid carers came every day they always go the extra mile over the last two and a half years Home Instead (Wimbledon & Kingston) have made my life easier as well knowing Dad is in good hands. He has had the same morning carer the whole time, which is great. She is now like a member of our own family.