Blue Ribbon Community Care (Leicestershire & Rutland)

Barking House, Farndon Road, Market Harborough LE16 9NP

Blue Ribbon Community Care (Leicestershire & Rutland)
Blue Ribbon Community Care (Leicestershire & Rutland)
Blue Ribbon Community Care (Leicestershire & Rutland)

Blue Ribbon (Leicestershire & Rutland) recognise the difficulties that people in need of support or care may need to help them remain as independent as possible in their own home. The aim is to provide you with the extra care or help you need, so you may continue to lead the life you always have.

All carefully recruited staff are checked with the Criminal Records Bureau and Independent Safeguarding Authority.

Care workers can assist with domestic cleaning, shopping, cooking, social escorting right through to personal care and respite care. Whatever your requirements they will do their best to fulfil them.

Group : Blue Ribbon Community Care Ltd

Person in charge: Cathy Thompson (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 20

Staff Languages (other than English): Hungarian, Polish

Fees Guide: From £15.65 per hour

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Blue Ribbon Community Care (Leicestershire & Rutland): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Blue Ribbon Community Care (Leicestershire & Rutland) has a Review Score of 9.9 (9.893)

The Review Score of 9.9 (maximum of 10) for Blue Ribbon Community Care (Leicestershire & Rutland) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Blue Ribbon Community Care (Leicestershire & Rutland) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.893 for Blue Ribbon Community Care (Leicestershire & Rutland) is calculated as follows: ( (100 Excellents x 5) + (12 Goods x 4) ) ÷ 112 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Blue Ribbon Community Care (Leicestershire & Rutland) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Blue Ribbon Community Care (Leicestershire & Rutland)?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Blue Ribbon Community Care (Leicestershire & Rutland)

  • Client / Service User
    8
  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    3
  • Brother of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • more

Office staff - courteous and helpful.

Carers - all that I have experienced, kind, caring and very helpful, they are so nice.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

My parents have used Blue Ribbon Community Care (Leicestershire & Rutland) for 5 years now. I cannot praise the carers highly enough. They are kind, compassionate and professional. Punctuality is at the forefront of their service. A note with carers names is given at the at the end of the week for the carers of the following week.

All the carers are competent in addressing my parents disabilities and contact me with any concerns they have immediately. They allow me to go away knowing my parents are in safe hands and are being cared for exceptionally well.

Thank you, Blue Ribbon Community Care (Leicestershire & Rutland). I have recommended the agency to many friends.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Very satisfied.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I love the help I get. My lady is like a breath of spring arriving always cheerful. I never knew her before but it's just like an old friend come to visit. The work is extremely thorough and everywhere is looking so nice now. I am so glad I took this step.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Staff very caring and polite. Very happy with the service

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Blue Ribbon took on the care of my father whilst I went on holiday to New Zealand in March. On my return, we decided to continue using Blue ribbon. They offer a professional level of care and my father enjoys their visits.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father is fiercely independent and rightly wishes to maintain his independence for as long as possible. He has increasingly found mobility an issue. Blue Ribbon are providing an hours support every day and they are paving to be highly professional and caring, in all they do. We are delighted with their service, which is provided in a friendly and competent way.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent review in a very friendly manner.
Very patient and caring.
No rushing and content to explain all details and take the time to be satisfied that the client was happy.
This company cannot be faulted in their conduct.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Care has been excellent. Staff are dedicated and treat my mother as if she were their own. They have almost become part of the family and take a great interest in her well-being. Staff are resourceful and deal with many issues as they arise. They provide great moral support to the rest of the family. I don't know where we would be without them.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We would not be able to cope without them. They always bring a smile with them.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

I have help with household jobs I can no longer do. The carers are always very helpful, cheerful and willing. I am very happy with the help I receive.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My aunt and I have been very impressed with all the carers who supported my aunt from Blue Ribbon. They are all kind, compassionate and caring and helped to support my aunt to remain independent until she had her most recent stroke. The carers even came to visit her in the hospital and whilst at home kept her spirits up and did as much as they could to cajole her to eat more. Well done to you all and heartfelt thanks!

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care my mother receives is exceptional- all of the carers are punctual, assist her in all aspect of her needs. Her main carer treats her like she was her mother and always goes the extra mile. I had a battle with the county council to get this company to care for my mother- it was a battle I very fortunately won. I have recommended them to two other people and they are equally as happy with them as I am.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Personal care given with dignity and kindness. My flat kept clean with a good routine established by the carers and adjusted to meet any additional needs. I have found the carer to be observant and ready to help me in any difficulty. I consider that the carer works hard whilst she is here and is worth the agency changes.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

Blue Ribbon have enabled my father to continue living in his own home. He suffers with Dementia, and without their support I couldn't have coped. I live 25 miles away from him, and worked full time until recently. Dementia suffers are best kept in their own environment. I doubt he would have reached 90 years of age, without their support.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Always on time, very efficient, pleasant, friendly staff. Always feel safe.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Blue Ribbon have looked after my mother for nearly four years and have provided outstanding standards of care. The staff are smart, prompt, caring and treat my mother with great dignity. The management are also excellent and are able to arrange extra visits at short notice if there is a problem. One of the team played a key role in my mother learning to walk again following a hip fracture.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers coming in each day have saved us worrying about whether Mother in Law is up and about. My Mother-in Law is very satisfied with the service she is receiving and no longer frets about trying to get her clothes on in the mornings. All round great service. Thank you Blue Ribbon.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care from Blue Ribbon has been excellent since starting to come to me in January. I still need care, after badly breaking my arm below the shoulder. I may still need another operation. My thanks go to the team.

How likely would you be to recommend Blue Ribbon Community Care (Leicestershire & Rutland)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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