C T Care Ltd

First Floor, Torch House, Torch Way, Market Harborough LE16 9HL
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9.7 31 Reviews
  • C T Care Ltd, Market Harborough
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9.9
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1560

Please contact us if you require further information regarding our charges.
We are a contracted provider for North Northamptonshire Council

These prices are only a guideline, please contact C T Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
Explain these funding types

Good to Know

Owner

  • C T Care Ltd

Person in charge

  • Cathy Thompson-Brown (Managing Director)
Are you the Owner/Manager of C T Care Ltd? View your Advertising Options

C T Care Ltd Reviews (31)

Total of 31, showing 21-31
9.7

C T Care Ltd has a Review Score of 9.7 (9.710) out of 10, based on 26 reviews in the last 2 years. Over all time C T Care Ltd has 31 reviews.

Overall Experience

  • 25
  • 6
  • 0
  • 0
  • 0

Date Published

31
9
13
26
5

Review from R B (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are helpful and pleasant. Will do what I ask.

Staff

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Management

Treated with Dignity

Value for Money

Review from R B (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found carers to be friendly and caring and each manages to do what is needed in the limited time they are given. Although unfortunately they have to use part of this to sit and fill in paperwork! Which rather limits the time the client is paying for.

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Review from Y S (Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers good. Arrive on time. Happy with what they do.

Reply from Cathy Thompson-Brown, Owner at C T Care Ltd

Thank you for you review it is very much appreciated.

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Treated with Dignity

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Review from S M (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received care from CT Care for over two years. I'm very happy with CT Care, they always contact me promptly if they have any concerns or questions and usually have a solution to offer. They're very reliable and on each visit, they work with Mum to follow her wishes for the day and if
she's feeling particularly independent they use any spare time on household tasks instead to ease her day. They're extremely careful to ensure Mum's medication is taken as prescribed. They are also very responsive if we need to increase her number of visits for a short while or have other unexpected requests - once I was able to borrow a wheelchair at 30 minutes' notice so Mum could attend a hospital appointment. All the paperwork is kept up to date, I can read in the daily diary what has been done for Mum and how she has been feeling each morning and there are regular reviews of her needs and view of the service.

Reply from Cathy Thompson-Brown, Owner at C T Care Ltd

Thank you for your positive feedback, it is very much appreciated.

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Management

Treated with Dignity

Value for Money

Review from Lorna W (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CT Care provides consistently excellent care for my mother. They strive to ensure her requests are met at all times and all her caregivers are well-trained, kind, considerate and very capable. The care mum receives from CT Care allows her to continue to live independently at home despite health and
mobility challenges.
The only area I feel needs improvement is the billing system which would be easier if it were an online system.
While expensive CT Care provides good value for money.

Reply from Cathy Thompson-Brown, Owner at C T Care Ltd

Thank you for your review it is very much appreciated, your feedback will be cascaded to all the staff.

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Review from H N (Daughter of Client) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who always alerted me to any concerns.
I felt my relative was in good hands with their care.

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Review from P J (Son of Client) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication between everyone.
They are very patient with my mother and very accommodating.
They listen to her. They genuinely have her best interest at heart.
We find them invaluable and my mother considers them to be her friends.

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Review from A E (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, happy, caring and funny and helpful. This whole process was new to me and once I contacted C T Care I felt comfortable and happy and could relax knowing they are giving my dad the best care. He is so happy and looks forward to the ladies' visits. He is so more animated and has much happier,
brighter days each week.

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Review from Jackalyn B (Wife of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an efficient and well-organised company. The care providers are prompt, pleasant and professional. I particularly like the way they interact with my husband - he is always greeted cheerfully and their parting goodbyes are invariably addressed to him. They maintain a caring but dignified attitude
during their time with my husband and have been very helpful to me.

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Review from Sarah S (Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough first assessment, clear information about the various services offered. Very flexible with finding the right person for me and sessions offered to me at a convenient time.

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Review from Barry C (Son of Client) published on 10 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very pleased with the service and the meals, the staff are always friendly and helpful. She decided she wanted to change some of the options and the office was very good when I went down to do it and helped with options.

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Current Review Score: 9.7 (9.710)

Overview of Review Score

The Review Score of 9.7 (9.710) out of 10 for C T Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.710 for C T Care Ltd is calculated as follows: ( (115 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for C T Care Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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