Unique Senior Care | Warwickshire

Suite 5A & 5B, Hatton Rock Business Centre, Hatton Rock, Stratford-upon-Avon CV37 0NQ
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9.8 68 Reviews
  • Unique Senior Care | Warwickshire, Stratford-upon-Avon
Unique Senior Care’s Warwickshire head office provides outstanding home care and live-in care services to support older people who would like to continue to live in the comfort of their own homes, for as long as possible.

It is a fully regulated service, as recognised by the Care Quality Commission (CQC), with a team of friendly, professional and empathetic Caregivers, who are dedicated to providing outstanding care, from as little as one hour a week to 24 hours a day, seven days a week live-in care. They design personalised care plans to meet clients’ specific needs and wishes, for either short-term periods of respite, or longer-term, and offer support with personal care, mobility, medications, housekeeping, transportation, companionship and cooking.

All Caregivers receive tailored training, equipping them with the skills needed to best look after people living with dementia and Parkinson’s, and for people who require palliative end-of-life care, ensuring that your loved ones get the care they deserve. Their flexible services are available across Warwickshire in Stratford-upon-Avon, Leamington Spa, Warwick and surrounding areas. Choosing care can feel daunting, but Unique Senior Care can help, simply call today.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £41
  • Weekly Live-in Care Fees: from £1785

At Unique Senior Care we offer a clear and straightforward pricing structure for our live-in care services. We aim to provide the very best care that reflects our outstanding service standards. Our fees cover your complete care service, including the initial consultation, provision of care above and management of our service. There are no additional fees for your Caregiver's travel to and from your home (additional trips i.e shopping, appointments, leisure are chargeable at 50p per mile) For your fully personalised care package quote, please get in touch with one of our friendly and expert care advisors or discover more on our website.

These prices are only a guideline, please contact Unique Senior Care | Warwickshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nicola Culkeen (Registered Manager)

Unique Senior Care | Warwickshire Reviews (68)

Total of 68, showing 61-68
9.8

Unique Senior Care | Warwickshire has a Review Score of 9.8 (9.750) out of 10, based on 20 reviews in the last 2 years. Over all time Unique Senior Care | Warwickshire has 68 reviews.

Overall Experience

  • 52
  • 15
  • 1
  • 0
  • 0

Date Published

68
3
11
20
48

Review from Rod T (Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the standard of care provided by all the carers from Unique Senior Care. I could leave my wife with them completely confident that they would help, entertain and provide any assistance that was necessary. I agree the cost is high but the standard of the carers is even
higher

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H A (Daughter of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the level of care is excellent. Inevitably levels of competence among carers vary slightly but all appear committed to clients in their care and are very kind and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare D (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

- Home Instead provide a good care service consistently.
- My carers are kind and caring.
- Good forward planning with monthly rotas.
- Office staff always polite and helpful but I am not always aware of who I am talking to and their role.
- Scheduling has been inconsistent in the last 6 months
of the year.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Wife of Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The personal care for my husband is very good and considerate. Patient and kind. General support is fair. Carer does not seem to see what support is needed without being told.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Betty B (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received nothing but kindness from my caller since she started in October.
She is very willing and very helpful. I look forward to her visit on Monday mornings.

Staff

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Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient service provided by the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P B (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter set up care for me after a spell in hospital in 2015. It made recovery possible and is now more for my children's peace of mind than a necessity, but the companionship is much appreciated as I live alone. Management know that I can cope and if they have a crisis and a carer cannot come,
and hours have been reduced. Personally, I am satisfied with this branch of Home Instead.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison B (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Unique Senior Care | Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Unique Senior Care | Warwickshire is calculated as follows: ( (92 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unique Senior Care | Warwickshire is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (8)

Meet the Team (2)

Nikki

Nikki

Job Title: Registered Care Manager

We are delighted that Nikki is the Registered Manager for our service in Stratford on Avon.


With over 20 years of care experience, she started her career in care at the age of 16, working in a care home looking after the elderly, whilst also studying at college to gain her Health and Social Care qualifications


Nikki is now a very experienced Care Manager, having worked in a range of different care settings from private and public hospitals, care homes, home care and including 18 years working with Mencap supporting people with Learning Disabilities.


A huge advocate of elderly care at home, Nikki fully understands the benefits of physical and mental wellbeing of both her clients and her support team and she truly believes in the right for everyone to be able to live safely, with respect and dignity in the comfort of their own home, surrounded by the things they know and love.


Nikki loves getting to know our customers and their families, as they are all unique. She also understands the benefits of listening to their life stories, and hearing about their interests and wider families; as this enables her team to really know the people they are caring for and make each visit count and make them happy.


Outside of work, Niki has two children, two dogs – one of which weighs more than her two children and enjoys getting out in the countryside for a family walk.

Nyree

Nyree

Job Title: Care Supervisor

Nyree is a Care Supervisor in our Warwickshire office and works alongside Nikki our Registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unique Senior Care | Warwickshire to verify any information. View our terms and conditions. Unique Senior Care | Warwickshire has an Enhanced Service - more info.