Nurseplus Care at home Plymouth

Unit 14 Mary Seacole Road, The Millfields, Plymouth PL1 3JY
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9.7 61 Reviews
  • Nurseplus Care at home Plymouth, Plymouth
Unlike traditional care facilities, home care allows you or your loved ones to stay in the familiar and comforting environment of your own home. With Nurseplus Care at home Plymouth, you can expect nothing less than the highest standards of care, professionalism and dedication.

Whether you or a loved one requires daily, weekly, or live-in care, Nurseplus Care at home can build a support plan that accommodates all of your requirements and wishes. The team can provide dedicated support for a variety of needs including for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Plymouth covers the following areas; Plymouth, Ivybridge, Plympton, Brixton, Yealmpton, Tavistock, Launceston, Callington, Torpoint, Kingsbridge, Liskeard, South Brent and the surrounding areas of Devon.

Get in touch with the friendly team to find out more about how they can help you.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.45
  • Weekly Live-in Care Fees: from £1495

These prices are only a guideline, please contact Nurseplus Care at home Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Trudy Phillips (Registered Manager)

Nurseplus Care at home Plymouth Reviews (61)

Total of 61, showing 21-40
9.7

Nurseplus Care at home Plymouth has a Review Score of 9.7 (9.698) out of 10, based on 16 reviews in the last 2 years. Over all time Nurseplus Care at home Plymouth has 61 reviews.

Overall Experience

  • 33
  • 25
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  • 1

Date Published

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Review from G P (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service would recommend. Respectful and caring.

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Review from C H (Client) assisted by family/friend published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are cheerful and very conscious of my needs. Very, very good.

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Review from J T (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus carers are all trained to a high standard, very reliable and friendly.

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Review from L T (Daughter of Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service providers. Always put mum first. Trustworthy and reliable.

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Review from E R (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am looked after well. Home carers are better than others.

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Review from M E (Client) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be better helped than I am, as for myself I could not be looked after better.

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Review from T B (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only concern is some very good carers have left as their hours are either insufficient or too much!

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Review from S L (Daughter of Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had carers from Nurse Plus visiting her for more than three years. All the Nurse Plus carers are friendly, helpful and above all kind. Mum values their company and conversation as much as their practical help. She looks forward to their visits very much. I would highly recommend Nurse Plus Care
to anyone with a relative needing care, It is so reassuring o know mum is in such good hands.

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Review from L H (Daughter-in-law of Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care. Seems to be a great change in staff. I assume the problem in the whole care industry.

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Review from J L (Client) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My three carers are very kind indeed. Very reliable and punctual. Through all these difficult times, they have never let me down. Lovely to see them in the morning. Full marks!

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Review from K H (Daughter of Client) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is suffering from dementia. The whole experience has been incredibly distressing, however since Nurseplus Care at home (Plymouth) have been on board with the care and support they provide for Mum, things have been made so much easier. My Mum loves the carers and looks forward to their visits.
They treat my Mum with care and support her with the utmost dignity and kindness. I would thoroughly recommend Nurseplus

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Review from K H (Daughter of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all carers- very caring and helpful with all requests. Office staff are very efficient.

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Review from Pamela S (Client) assisted by family/friend published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been using Nurseplus, it gives me the confidence to live independently as well as some company each day. Even though my family do what they can, I do need their services. I have found the staff to be very good.

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Review from Helen W (Daughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having cared for Mum for so long on my own, it was difficult to accept help and support. Nurseplus made it easy for me to adjust to the change and letting someone I didn't know help me with my caring role. They were professional with a friendly attitude. I couldn't have kept Mum at home without their
help and support.

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Review from Margaret D (Client) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very friendly, caring and willing to help me showering and dressing.

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Review from Joan S (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but good to say about Nurseplus. Always so kind and friendly. They certainly make life better for me.

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Review from P S (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reliable, caring service maintained. Shadow training is a good system. Knowledgeable, helpful, instil confidence when regular providers visit. Cheerful during the Covid period. So far, a great help between client and carer.

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Review from J D (Client) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quality of service is reliant with who is on duty. Generally good.

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Review from Ralph H (Son of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (86) had broken both wrists in a fall and required extensive care with all aspects. While it was possible to provide some care the most important and trickiest element surrounded her personal hygiene on a daily basis. All the Nurseplus carers provided a friendly, considerate and tremendous
service in returning my mother's dignity during this period. Incredibly friendly, cheerful and reliable. We cannot praise the service provided enough.

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Review from Beryl E (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very grateful for all the help and attention I get. It's so nice to know I have someone calling to see me each day. I don't know how I would manage without them. Thanking you all.

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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Nurseplus Care at home Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Nurseplus Care at home Plymouth is calculated as follows: ( (73 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 96 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Plymouth is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Trudy

Trudy Phillips

Job Title: Registered Manager

Joined: 2017

I have worked in the care industry for over 18 years. I started my journey as a carer and worked my way up to being a Registered Branch Manager. I find my job very fulfilling and rewarding helping to put smiles on people’s faces. I am just about to finish my Level 5 diploma in Team Management.

Samantha

Samantha Guy

Job Title: Field Supervisor

Joined: 2018

My name is Samantha Guy, known as Sam. I joined Nurseplus in November 2018 as a Field Supervisor. I have worked in Domiciliary care for about 9 years. Previous to this I was a Learning Disability Nurse. I care about providing good quality care and always strive to support our clients in maintaining their independence and self-advocating in their own homes, working together to provide the care they deserve.

Beth

Beth Burring

Job Title: Homecare Coordinator

Joined: 2020

My name is Beth. I started as a carer in 2020 and my previous roles have mainly been supporting young adults with complex care needs. My goal is to be able to support all of our clients to maintain their independence and remain living in their own homes.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Plymouth to verify any information. View our terms and conditions. Nurseplus Care at home Plymouth has an Enhanced Service - more info.