Home Instead (Wetherby, North Leeds and Horsforth)

Gemini Grange, Sandbeck Way, Wetherby LS22 7DN
Review Us
9.9 81 Reviews
  • Home Instead (Wetherby, North Leeds and Horsforth), Wetherby
Home Instead Wetherby, North Leeds and Horsforth offer tailor-made home care and specialist dementia support to people living in their own homes.

Services including companionship, home help, personal care, medication support, postoperative, respite and rehabilitation, are personalised to the individual.

Specialist dementia and palliative care service work closely with local health care providers to enable non-medical support to reflect the individual’s needs and be of the highest quality.

Visits can be from one hour to 24 hours a day, 7 days a week and are provided by a team of professional CAREGivers who have undergone comprehensive training including City & Guilds accredited Alzheimer’s and dementia specialist training.

The CAREGivers are compassionate, skilled and trustworthy and the selection process ensures this as six references are obtained instead of the two required as an industry standard.

In addition, the CAREGivers have an enhanced (DBS) background check before they begin their employment.

CAREGivers are individually matched to clients on the basis of personality, interests and skills required.

The relationship of trust between the client and CAREGiver is fundamental to the provision of high-quality care so clients have a named CAREGiver at every visit.

On the first visit, a member of the management team will introduce the CAREGiver to the client and visits are arranged at a time convenient to the client.

The Management team makes regular quality assurance visits to ensure that the care being delivered matches the care plan. This ensures that they are able to react quickly to any change in clients circumstances or condition.

Have a look at the recommendations from clients and family members to see what people think and please do not hesitate to contact Home Instead Senior Care for further details and no obligation care consultation.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please get in touch with our dedicated team to discuss pricing.

Good to Know

Group/Owner

Person in charge

  • Simon White (Director)

Home Instead (Wetherby, North Leeds and Horsforth) Reviews (81)

Total of 81, showing 81-81
9.9

Home Instead (Wetherby, North Leeds and Horsforth) has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Wetherby, North Leeds and Horsforth) has 81 reviews.

Overall Experience

  • 67
  • 13
  • 1
  • 0
  • 0

Date Published

81
2
6
14
67
Overall Experience  Overall Experience 5.0 out of 5

I recently arranged care for an elderly couple who live next door to me. They were both in their 90's and required companionship and personal assistance. The Home Instead team were incredible, nothing was ever too much trouble and they were always flexible and efficient whenever I needed to change
times of visit. The staff who visited were always professional and courteous to my elderly neighbours and I know they were well like and well thought of by both clients. The office staff were always polite and accommodating. Without the input of the Home Instead team I don't know how I would have managed. I would have no hesitation in recommending this company and would certainly use them again if the need ever arises.


My thanks to everyone for the patience and help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Home Instead (Wetherby, North Leeds and Horsforth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Home Instead (Wetherby, North Leeds and Horsforth) is calculated as follows: ( (77 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wetherby, North Leeds and Horsforth) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (14)

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Simon White

Job Title: Director

Following 35 years of business experience in corporate roles with well-known brands working largely in the retail sector, I wanted to do something that would make a difference.


After experiencing the difficulty of finding high-quality care for my immediate family, I very much value the approach to senior care and independence that Home Instead offers so I joined the Home Instead Wetherby office in 2016. My role is to lead the Wetherby & North Leeds team, spread the word about the Home Instead experience, and run the business aspects of the operation.

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Cath Hale

Job Title: General Manager

As General Manager, Cath oversees all aspects of the service with a deep commitment to the wellbeing of older adults. She’s passionate about helping people remain independent in the place they know best: home, while building lasting connections within the local community.

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Bridget Glynn

Job Title: Registered Care Manager

After previously working in adult social care for over 30 years, I took early retirement to care for a family member. I then decided to join Home Instead as a CAREGiver and loved the role so much that I wanted to develop my career. I used my skills to become a Care Service Manager looking after the Leeds area. I am now the Care Manager, overseeing all aspects of our car across Wetherby & Leeds. I really enjoy the contact with our clients and their families, so I can tailor the service we provide to their needs.

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Louisa Peddar

Job Title: Care Service Manager

With extensive experience in the sector, Louisa brings high levels of expertise and attention to detail to her role of Client Service Manager. Louisa plans and supports her clients through their journey in care and is a valued member of our team.

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Megan Dodgson

Job Title: Client Service manager

Our Client Service Manager, Megan, has over 30 years of experience in the NHS in various nursing roles, and so brings a high level of understanding and expertise into her role, ensuring our clients receive the personalised care they need.

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Nina Bisson

Job Title: Care Co-Ordinator

Nina beings her wealth of experience as a Care Professional into her role as Care Co-Ordinator. With her infectious enthusiasm and passion for the caring profession, we are incredibly fortunate to have Nina as a central member of our Wetherby team.

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Gemma Grainge

Job Title: Client Experience Manager

As Client Experience Manager, Gemma makes sure every client and their family feels genuinely supported. She’s all about personal, flexible care that adapts to each individual’s needs and building trust with our wonderful community.

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Katherine Hobson

Job Title: Marketing Executive

Katherine joined Home Instead Wetherby in October 2023 after completing a degree in Marketing Management. She joined the team to share online the amazing home care service provided to support clients to live well at home locally.

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Heather Welsh

Job Title: Community Engagement Lead

Before starting my career with Home Instead I was a Business Development Manager but joined as both a Community Representative and a CAREGiver, so I could make a difference in people’s lives, having previously nursed my mum who was living with dementia.

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Racheal Foulds

Job Title: Recruitment Manager

Racheal has over 12 years experience in the sector. As Recruitment Manager, she ensures the efficient recruitment of Care Professionals that best match our client’s needs.


Racheal chose to join Home Instead as the company’s values and culture align with her own beliefs.

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Jacky Darley

Job Title: Learning & Development Coordinator

Before joining Home Instead, I trained as a hairdresser but became disillusioned. I first fell in love with caring as a personal assistant privately for four years, then trained with Home Instead as a CAREGiver. I want to pass on my passion and experience in care to ensure our clients receive the care they need. Outside of work, I love running and keeping fit, reading and spending time with family.

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Helen Naylor

Job Title: Audit Manager

I joined Home Instead four years ago as a Care Professional which I absolutely loved and met some lovely clients and fellow Care Pros along the way. It's been a pleasure helping to look after them. I have now moved into the role as our Audit Manager which will see me oversee and support the smooth running of the business.

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Fiona Smith

Job Title: Field Supervisor

Fiona has worked in the care sector most of her adult life, and enjoys every day of it. As well as caring for clients, she also supports Care Professionals in the field.


She feels lucky to work for Home Instead and enjoys meeting wonderful clients and Care Professionals.

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Kendra Dickson

Job Title: Business Support

Kendra joined Home Instead in 2022 having previously worked within the financial services sector in HR and Scheduling functions.


She values Home Instead's ethos and relishes building relationships with clients, their families and Care Professionals.

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