Home Instead (Wetherby, North Leeds and Horsforth)

Home Instead have provided care at home for both my parents over the past 5 years. The service has always been excellent and they have gone above and beyond my expectations. They are very caring, friendly and easy to work with. Their service was initially tailored to my late father's needs and is now tailored to my mother's needs, as she suffers from Alzheimer's. They have adapted their service as our needs have changed and are extremely proactive, flexible and supportive when urgent and unexpected health issues arise. They enable my mother to continue living happily at home and are invaluable to us as a family.

As a family, we are indebted to Home Instead. From the first contact, the service has been outstanding. Everyone involved is warm, friendly, courteous, caring and competent. The admin staff answer quickly and always callback if they have promised to do so. The carers are just wonderful. We could not have managed without them and we will always be grateful to them.

As a family, we are enormously grateful to Home Instead for giving us peace of mind. We know that my parents in law are safe and happy.

Home Instead (HI) and the Wetherby team have been fantastic since first approached, caring, attentive and professional - we contacted other agencies however HI are by far the best, once a proposal was in place, it was an easy decision to have Dad's care with them.

Over 6 months HI has stepped up to every challenge where we have asked for help, quickly putting in place great staff, all with a quiet and efficient backroom support and logistics. We would not have been able to keep Dad at home in comfort, with the other NHS agencies around him, without the care and attention to detail that HI has provided.

All these scenarios with Dads care have been new to us and at each level HI has been able to guide us forward with Dovetail with all Dad's medical care, we have always felt confident with HI.

All the HI staff are brilliant in their approach to Dad, he has been able to take step by step, all the care and help he has needed, he says "I'm so lucky I only meet nice people" a testament to the HI ethos.

As a post-polio victim, I broke a bone in my hand and required assistance with bathing and dressing until my hand healed - approximately 4 weeks.

I found all the carers very helpful, kind and understanding. Nothing was too much trouble for them and I have made some new friends.

I recently arranged care for an elderly couple who live next door to me. They were both in their 90's and required companionship and personal assistance. The Home Instead team were incredible, nothing was ever too much trouble and they were always flexible and efficient whenever I needed to change times of visit. The staff who visited were always professional and courteous to my elderly neighbours and I know they were well like and well thought of by both clients. The office staff were always polite and accommodating. Without the input of the Home Instead team I don't know how I would have managed. I would have no hesitation in recommending this company and would certainly use them again if the need ever arises.

My thanks to everyone for the patience and help.