Manorcourt Homecare (Saffron Walden)

Manorcourt have looked after my father for the last two years. The staff are very friendly and he looks forward to their twice-daily visits. When there have been problems with his health they call the surgery and they keep me informed. When my mother was alive, the staff were amazing with her as she was not the easiest person to cope with and together with the surgery and district nurses they organised her end of life care. They made sure everything she needed was there, which was wonderful as I was not in an emotional state to cope. I regularly tell friends how good the carers and office support staff are. I trust them completely with my father's care and their ability to react quickly when he appears unwell.

We have used Manorcourt Homecare since my 89-year-old mother came out of hospital last summer. She receives three visits a day, helping with washing, dressing and feeding. The carers have all, without exception, been professional, empathetic and brilliant at their job, with no real disruption due to Covid-19. I fully recommend the service.

My mum has been going through quite a difficult phase and the carers have been very patient with her and some of them have gone above and beyond in their care of her. I am extremely grateful for all the care and assistance the carers have given to her especially during this difficult time when I and other members of the family have been unable to even visit her.

I am very happy with all Manorcourt carers and they look after me really well.

The carers I have are extremely good.

We are very satisfied.

I am very satisfied with my carers.

Happy with the service.

I cannot express in so few words what incredible support all of the "girls" and the odd male have shown towards my wife's Auntie. They, with no exception, showed huge compassion to a remarkable degree. In short, we will miss you all! There is no doubt without you, our situation would have been grave, but for me personally having to visit the household on a daily basis, my faith was compounded by your presence. Thank you for everything.

My mother is living with Alzheimer's but is still very much herself and wants to be more independent. However, she broke her wrist recently. Manorcourt Care provided extra carers immediately who treated her with respect and tact. They helped her to accept her new circumstances (arm in plaster) and were kind but firm she rebelled and wanted to remove her plaster cast, She enjoyed their conversation and good humour. They coped well with the unexpected. I recommend them highly.

These ladies that come to care for us are a blessing, so polite and more like a family member (or better in some cases). It starts my day on a happy note, nothing is too much trouble from a shower to a nice cuppa tea and chat. I can't give enough praise for the manager to the carers. Big THANK YOU's all round.

When we first started using Manorcourt Homecare (Saffron Walden) the management who we spoke to were friendly, helpful and put us at ease as it was all new to us. When the carer started coming in they were friendly, helpful and the care they give mum is 5*. Mum is treated with care, support, dignity and put mum at ease talking to her and make her laugh. They are friendly to me and pass the time of day with me. We feel lucky to have a homecare like Manorcourt Homecare (Saffron Walden) management team. Leaders and all the carers are very dedicated to their job. Thank you.

Carers good and reliable, management not so.

My Grandma has greatly improved in her hygiene and wellbeing. Every carer that has come here is very helpful, polite and speaks to my Grandma in a very good way. I wouldn't change this service or carers. All very understanding.

Very very happy with the company.

I have received consistently excellent care from two lovely members of staff. Both are always kind and friendly and always make time to check I am ok mentally as well as physically. The agency is good at responding to problems and rearranging visits if I need them to.

Manorcourt Homecare (Saffron Walden) carers are all very polite, kind and efficient on the whole. The rota is kept to the time suitable to us as much as possible.

I have a problem with my cleaner arriving on time. Have on occasions been an hour late. Also if I phone the office asking for a message to be passed on to my cleaner it is rarely passed on to her.

Everyone overall is very kind. Quite a few of them chat to my husband. Some carers are better than others.

Manorcourt have and are always open and honest relating to my care. Staff are efficient and helpful.