Everycare (Central Surrey) Ltd

170B Epsom Road, Merrow, Guildford GU1 2RP
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9.9 67 Reviews
  • Everycare (Central Surrey) Ltd, Guildford
Everycare (Central Surrey) Ltd delivers all aspects of home care in Guildford and surrounding villages.

Postcodes, GU1, GU2, GU4, KT23, KT24.
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Care Provided by Everycare (Central Surrey) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.20 – £37
  • Weekly Live-in Care Fees: from £1700

These prices are only a guideline, please contact Everycare (Central Surrey) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jane Machay (Registered Care Manager)

Everycare (Central Surrey) Ltd Reviews (67)

9.9

Everycare (Central Surrey) Ltd has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Everycare (Central Surrey) Ltd has 67 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Everycare (Central Surrey) Ltd
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Total of 67, showing 41-60
Review from Mary F (Client) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare has been caring for my husband, who has dementia, since November 2019. I now have a live-in carer as he was becoming more difficult for me to manage on my own. I was a little apprehensive about a live-in, but the lady we have is just wonderful, so patient and calm. The other girls who come
are also lovely. They all do a fantastic job and I admire them very much.
Life has been much easier since Everycare has been helping, I could not have coped without them.
Reply from Nigel Herring, Care Manager at Everycare (Central Surrey) Ltd

Thank you, Mary, for lovely comments; we glad the live-in care has worked out well, and we appreciate the positive feedback.

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Review from Judi W (Daughter of Client) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Everycare enough for the amazing love, care and kindness they have shown to my mother over the last year. They never fail to help, even at the last minute, and when they are already so busy. The carers and office staff are always pleasant and will do 110% if they can. Mum has been treated
with dignity, love and patience every time she was visited and their care has meant she could continue in her own home for as long as possible.
Nothing has ever been too much for them and mum has loved each and every one.
We decided to use Everycare for mum as they had cared for my terminally ill father 6 years ago with the same love and dedication.
Thank you, everyone, as you have made a difficult time for all of us that much easier.
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Review from Heather G (Client) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very reliable and thorough service, excellent timekeeping, enthusiastic and personable. Will do anything needed or required and good at anticipating what that would be.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you Heather for your lovely review of the service we provide.

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Review from Elizabeth A (Wife of Client) published on 24 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the service very professional and caring. The carers were always on time and if held up, I was always contacted.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you Liz for your lovely feedback of our service and the support we provide for your husband and we hope he has settled into the nursing home.

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Review from Roz T (Daughter of Client) published on 2 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not recommend the care manager and his team more highly. They strike the difficult balance of exceptional care and organisational effectiveness brilliantly which I believe is difficult. I can’t thank them all enough for the fabulous care they have given my Dad for several years now.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Roz thank you for your lovely review and we are glad that you are happy with the care and support we offer your father.

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Review from Michael P H (Husband of Client) published on 30 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful to the Everycare staff who have visited us several days each week since around April 2019. They have been very sensitive to my wife's needs and also to my own lack of mobility since three-leg operations in 2019. My wife's memory is not good, and the carers have often come when we
have been having a row, about the next meal usually. They have calmed things down, taken her for walks or visits to garden centres etc. I am very grateful to them.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you very much for your comments. We are very pleased to hear that you are happy with the care we are providing you and your wife.

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Review from I S (Daughter of Client) published on 14 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare have exceeded my expectations in the care they have been able to provide for my elderly father. The carers have been sympathetic and responsive to his needs. The management have listened to our requirements in terms of care requirements and timings and ensured that these are met. Over the
past months, I have built up a lot of confidence in the organisation and the individual carers and am most grateful for the peace of mind I have as a result of their support.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you for your lovely comment.

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Review from Julia S (Daughter of Client) published on 13 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare have been kind, sympathetic and efficient, putting live in care in place promptly and being flexible when we wished to change cover arrangements to domiciliary.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you Julia for your lovely review, it has been a pleasure supporting your mum and see her health improve from requiring live in care to now receiving domiciliary care.

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Review from Sheila G (Client) published on 12 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleasant on all counts.
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Review from Peter A (Son of Client) published on 19 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare continues to provide the highest level of care for my mother. All the staff are genuinely caring, compassionate and highly professional. Any queries are dealt with within a very short period of time, at any time of the day or night. I would recommend this company to anyone looking for care
for their loved ones.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you Peter for your lovely review.

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Review from C W (Niece of Client) published on 7 March 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although I understand that we only use Everycare on an ad hoc basis it would be much appreciated if there were more consistency on the carer provided. My aunt's only concern is that she keeps getting different carers. There is no actual problem with the care provided.
Reply from Serena Coates at Everycare (Central Surrey) Ltd

Thank you very much for your comments. We are very pleased to hear that your aunt is happy with the care we are providing. We always try to provide consistent carers to our clients. However, it can be difficult to do this when providing care on an ad hoc basis, when our carers have regular working patterns. We will bear in mind your feedback and definitely look to ensure your aunt has more consistent carers whenever possible.

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Review from C J (Wife of Client) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everycare has been our agency for over two years. There were one or two "hiccups" a year ago - as sometimes visits were cut short.
However, this has not at all been the case this year and the carers are obliging, cooperative and very efficient. They certainly concentrate on my husband's welfare.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you for you feedback and we are glad that you are now happy and satisfied with the support we give to your husband.

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Review from Pat S (Client) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is of a very high standard. I'm always kept fully informed, introduced to carers and any requests are met promptly. Carers have been excellent. They are professional, caring, meticulous with needs, cleanliness and nutrition. They create a calm and easy atmosphere that is efficient and trustworthy.
I can fully rely on the support they give and have complete peace of mind when I'm away.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you, Pat, for your lovely comment.

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Review from J W (Client) published on 16 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I’m very happy with the care I received. I was respected from the start and it was only a safeguarding issue that upset both me and the carer.
Reply from Nigel Herring at Everycare (Central Surrey) Ltd

Thank you, Jane, for your lovely comments.

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Review from Eunice L (Client) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff on the whole prompt, efficient, kind and helpful. Management is very approachable. I have no experience of other private care providers.
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Review from Tris H (Grandson of Client) published on 12 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very caring company who are excellent at keeping us (myself, my brother, and father) in the loop with anything we need to know. We are in a relatively difficult situation as we aren't as local as would be nice but we feel totally at ease knowing my grandmother is being well cared for.


My grandfather

recently passed away and Everycare (Central Surrey) Ltd outdid themselves with their support through a tricky period. I would definitely recommend them to anyone needing their services.
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Review from Peter B (Client) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise these care providers enough. Cheerful, friendly, compassionate, always willing to go the extra mile to help, and very reliable and knowledgeable.
Reply from Pauline Herring, Owner at Everycare (Central Surrey) Ltd

Thank you so much for your very kind comments.

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Review from Susan W (Niece of Client) published on 5 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The agency forwards me a schedule every week of the following week's care.


They telephone me if there any problems.


I do not experience the care myself, but in conversations with my Aunt who does, I have received the following feedback:-


My Aunt has stated that the carers are wonderful and

has thanked me for organising the service.


Overall I have to say the communication is excellent and the care provided is ‘wonderful’.

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Review from Janet L (Mother of Client) published on 5 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
So fortunate to have Everycare as my daughter's carers. All the staff are polite and efficient.
The whole team go out of their way to ensure the best possible care. They keep clients well informed of what is happening.
Thank you.
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Review from Tina H (Daughter of Client) published on 6 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every care are the best carers if you want your relative to be well looked after. They always went beyond their duties to ensure dad was best cared for. He looked forward to their daily visits and the warmth and banter from the staff. Nothing was too much for them. You ask and they will deliver. The
day dad died the Manager dealt with everything to avoid me and my sister having to come to dads house and cause us distress. They are one in a million and I will always be grateful for them making my dads last 4 weeks, ones that he enjoyed.
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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Everycare (Central Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Everycare (Central Surrey) Ltd is calculated as follows: ( (87 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Surrey) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Jane

Jane Machay

Job Title: Registered Manager Joined: 2014

Jane started with Everycare back in 2014. She has been a Care Coordinator and Deputy Manager since 2018. Jane became our Registered Manager in 2021.

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