Everycare (Central Surrey) Ltd

I’m very happy with the care I received. I was respected from the start and it was only a safeguarding issue that upset both me and the carer.

Staff on the whole prompt, efficient, kind and helpful. Management is very approachable. I have no experience of other private care providers.

A very caring company who are excellent at keeping us (myself, my brother, and father) in the loop with anything we need to know. We are in a relatively difficult situation as we aren't as local as would be nice but we feel totally at ease knowing my grandmother is being well cared for.

My grandfather recently passed away and Everycare (Central Surrey) Ltd outdid themselves with their support through a tricky period. I would definitely recommend them to anyone needing their services.

I cannot praise these care providers enough. Cheerful, friendly, compassionate, always willing to go the extra mile to help, and very reliable and knowledgeable.

The agency forwards me a schedule every week of the following week's care.

They telephone me if there any problems.

I do not experience the care myself, but in conversations with my Aunt who does, I have received the following feedback:-

My Aunt has stated that the carers are wonderful and has thanked me for organising the service.

Overall I have to say the communication is excellent and the care provided is ‘wonderful’.

Thank you.

Every care are the best carers if you want your relative to be well looked after. They always went beyond their duties to ensure dad was best cared for. He looked forward to their daily visits and the warmth and banter from the staff. Nothing was too much for them. You ask and they will deliver. The day dad died the Manager dealt with everything to avoid me and my sister having to come to dads house and cause us distress. They are one in a million and I will always be grateful for them making my dads last 4 weeks, ones that he enjoyed.

Everycare carers have always provided an excellent standard of care, taking into account the requirements of the client and often going beyond what would normally be expected. The carers have made sure that all parties are involved when problems arise or change to the care have been necessary, making the management process more effective and supportive.

The manager is always available to discuss Dad's level of care and has been very accommodating if we need ad-hoc additional care visits. He also makes sure we are updated immediately (including weekends) if there are any issues or concerns that have unexpectedly occurred, which have been noted by the care assistants during their visits.

I cannot praise the personal services of Everycare (Central Surrey) enough. My parents found themselves in need of care approximately seven months ago. We were anxious about how they would receive carers. From the outset, however, the carers' expertise and kind attitude allayed our concerns. My husband and I live abroad and Everycare (Central Surrey) enables us to feel confident that my parents are well cared for and happy. Everycare's service includes the monitoring and adjustment of my parents' care requirements. There is also on-going communication between the carers and myself, which is very reassuring.

Everycare has provided a weekly home visit service to my 92-year-old father. They do shopping for him and take him to occasional appointments and visits. Their service is reliable and flexible. My father and the family are very satisfied with what they do.

He had the most kind and gentle manner I have yet come across when meeting care people and a genuine interest in helping Mum feel happy about the carers who would be visiting. He also talked to me too, we went discreetly round Mums house establishing where the important things were in the house, what was organised in mums life etc.

To date they have been exemplary are always helpful and happy to resolve issues. Their main aim is to treat Mum with dignity be happy safe and genuinely cared for and they achieve this 100%. I feel safe knowing they are doing their utmost for my Mum even in the recent challenging stages of her illness.

Everycare provided daily care for my parents for 2 weeks while we were away on holiday. This was their first experience so they were a bit anxious. However, they were very happy with the care and attention they received. The arrangement was made at short notice so the visits were shared between 3 carers, all of whom received high accolades. We were able to enjoy our holiday with peace of mind and will definitely come back to Everycare.

Everycare provided a very considerate service. They were exceptionally understanding and supportive when discussing Mum's requirements. We felt well supported whilst taking steps into the unknown world of Carers. Mum has sung the praises of the carers who visit her regularly, and Everycare ensured Mum met each individual who would be involved in Mum's care, in an informal meeting prior to their providing care as Mum was a little anxious, as were we, the family. Everycare has given Mum pleasure in feeling good about herself again, and has given us as a family, some very welcome support.