Everycare (Central Surrey) Ltd

170B Epsom Road, Merrow, Guildford GU1 2RP
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9.9 67 Reviews
  • Everycare (Central Surrey) Ltd, Guildford
Everycare (Central Surrey) Ltd delivers all aspects of home care in Guildford and surrounding villages.

Postcodes, GU1, GU2, GU4, KT23, KT24.
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Care Provided by Everycare (Central Surrey) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £34.20 – £37
  • Weekly Live-in Care Fees: from £1700

These prices are only a guideline, please contact Everycare (Central Surrey) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Jane Machay (Registered Care Manager)

Everycare (Central Surrey) Ltd Reviews (67)

9.9

Everycare (Central Surrey) Ltd has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Everycare (Central Surrey) Ltd has 67 reviews.

Overall Experience
  • 57
  • 10
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Date Published
  • 67
  • 1
  • 8
  • 17
  • 50
Reviewer Connection to Everycare (Central Surrey) Ltd
  • 22
  • 16
  • 12
  • 6
  • 3
  • 2
  • 2
  • 1
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  • 1
Total of 67, showing 61-67
Review from D S (Son of Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everycare carers have always provided an excellent standard of care, taking into account the requirements of the client and often going beyond what would normally be expected. The carers have made sure that all parties are involved when problems arise or change to the care have been necessary, making
the management process more effective and supportive.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jenny M (Daughter of Client) published on 25 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father suffers from progressive vascular dementia and he has been receiving care and support from the Everycare (Central Surrey) team since March 2015.
The level of care provided is excellent and has allowed Dad to stay in his own home with every need catered for. The individual care assistants
are very well trained, thoughtful and compassionate. They ensure Dad is warm, clean, comfortable and well fed and he enjoys and looks forward to their daily visits.
The manager is always available to discuss Dad's level of care and has been very accommodating if we need ad-hoc additional care visits. He also makes sure we are updated immediately (including weekends) if there are any issues or concerns that have unexpectedly occurred, which have been noted by the care assistants during their visits.
Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you Jenny

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Review from Debra R (Daughter of Client) published on 16 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the personal services of Everycare (Central Surrey) enough. My parents found themselves in need of care approximately seven months ago. We were anxious about how they would receive carers. From the outset, however, the carers' expertise and kind attitude allayed our concerns. My husband
and I live abroad and Everycare (Central Surrey) enables us to feel confident that my parents are well cared for and happy. Everycare's service includes the monitoring and adjustment of my parents' care requirements. There is also on-going communication between the carers and myself, which is very reassuring.
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Review from Chad M (Son of Client) published on 13 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everycare has provided a weekly home visit service to my 92-year-old father. They do shopping for him and take him to occasional appointments and visits. Their service is reliable and flexible. My father and the family are very satisfied with what they do.
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Review from Karen S (Daughter of Client) published on 12 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was diagnosed with early onset Alzheimers in July 2016. We were first introduced to the manager in October 2016.
He came to meet me and Mum at her home to introduce himself to us to assess Mums possible care needs and also the safety and potential risk in the property but mainly he spent time
talking to Mum about her interests and likes/dislikes.
He had the most kind and gentle manner I have yet come across when meeting care people and a genuine interest in helping Mum feel happy about the carers who would be visiting. He also talked to me too, we went discreetly round Mums house establishing where the important things were in the house, what was organised in mums life etc.


To date they have been exemplary are always helpful and happy to resolve issues. Their main aim is to treat Mum with dignity be happy safe and genuinely cared for and they achieve this 100%. I feel safe knowing they are doing their utmost for my Mum even in the recent challenging stages of her illness.

Reply from Pauline Herring, Owner at Everycare (Central Surrey) Ltd

Thank you very much for this kind review.

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Review from Carol C (Daughter of Client) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare provided daily care for my parents for 2 weeks while we were away on holiday. This was their first experience so they were a bit anxious. However, they were very happy with the care and attention they received. The arrangement was made at short notice so the visits were shared between 3 carers,
all of whom received high accolades. We were able to enjoy our holiday with peace of mind and will definitely come back to Everycare.
Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you so much for this review, we are happy that you were able to enjoy your holiday.

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Review from Louise W (Daughter of Client) published on 31 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everycare provided a very considerate service. They were exceptionally understanding and supportive when discussing Mum's requirements. We felt well supported whilst taking steps into the unknown world of Carers. Mum has sung the praises of the carers who visit her regularly, and Everycare ensured Mum
met each individual who would be involved in Mum's care, in an informal meeting prior to their providing care as Mum was a little anxious, as were we, the family. Everycare has given Mum pleasure in feeling good about herself again, and has given us as a family, some very welcome support.
Reply from Nigel Herring, Registered Manager at Everycare (Central Surrey) Ltd

Thank you very much for this review Louise, we are delighted that you are pleased with are service for you mum.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Everycare (Central Surrey) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Everycare (Central Surrey) Ltd is calculated as follows: ( (87 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Surrey) Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Jane

Jane Machay

Job Title: Registered Manager Joined: 2014

Jane started with Everycare back in 2014. She has been a Care Coordinator and Deputy Manager since 2018. Jane became our Registered Manager in 2021.

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