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Bluebird Care Chichester

Unit 3C Vinnetrow Business Park, Vinnetrow Road, Runction, Chichester PO20 1QH
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Bluebird Care Chichester, Chichester
Bluebird Care Chichester, Chichester
Bluebird Care Chichester, Chichester

Bluebird Care Chichester is a well-regarded branch of this care provider, with a good local reputation for a quality and versatile service that can be sourced for a wide range of care and nursing needs within the home.

The service is based in Runcton near Chichester but covers the surrounding area including Bognor Regis, the Witterings, Chichester, Petworth, Selsey, Southbourne, and Wick. The team offer a bespoke service to suit a...  

Care Provided by Bluebird Care Chichester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Prices

Please contact us for our prices and bespoke assessment.

Contact Bluebird Care Chichester to get a personalised quote:

Good to Know

Group/Owner

Person in charge

  • Hollee Baker (Care Manager)

Bluebird Care Chichester Reviews (89)

9.7

Bluebird Care Chichester has a Review Score of 9.7 (9.683) out of 10, based on 20 reviews in the last 2 years. Over all time Bluebird Care Chichester has 89 reviews.

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Showing 89 reviews matching selected criteria
Review from Nicola D (Daughter of Client) published on 6 July 2022 Submitted via Postal Card
Overall Experience

My mother's carer has been more wonderful than we could ever imagine. She is kind, patient, diligent and caring. I live abroad and feel well assured that my mother is in good and capable hands. Bluebird management has been kind, supportive and responsive. Very happy!

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your kind words regarding our live-in carer. We're so pleased to hear that our live-in care offers you that important assurance and peace of mind. It is our pleasure.

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Review from Rebecca P (Friend of Client) published on 14 June 2022 Submitted via Website
Overall Experience

You and your staff always looked after my friend with complete care and professionalism. She always spoke highly of them, and we knew she was in good hands. I would highly recommend Bluebird. Thank you for being so caring after our loss.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave a review of Bluebird Care Chichester and your experience with us. It was our pleasure to provide your friend with the care that she deserved. We wish you all the best.

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Review from Nigel H (Son of Client) published on 16 May 2022 Submitted via Website
Overall Experience
With increasing frailty, it became evident that my mother needed that extra help and support in her latter years.

We were fortunate to have Bluebird recommended to us; they never let my mother down and helped her with a reassuring, gentle but firm hand, providing all the aid she required.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you, Nigel, such kind words indeed. It was our pleasure to provide care for your mother. We wish you all the best.

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Review from Kevin P (Son-in-law of Client) published on 9 May 2022 Submitted via Website
Overall Experience

Overall very pleased with the care provided. All the carers I met seemed very pleasant and professional. Being able to see the carer's reports online is good so you get a daily update on how the client is doing.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you so much for your kind review. We are pleased that you like our online system for carer/customer communications.

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Review from Jonathan H (Husband of Client) published on 3 May 2022 Submitted via Website
Overall Experience

Bluebird has offered excellent support to my wife and has been both caring and well organised. They have been both supportive and flexible, dependent on particular needs. I have found them to be helpful over the phone as well as via email. I would strongly recommend them as they have helped to improve our quality of life.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review. We are very pleased to hear how happy you are with the service we provide.

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Review from Christine T (Friend of Client) published on 27 April 2022 Submitted via Website
Overall Experience

All our experiences have been very positive and helpful. The carers have become friends with their clients which must make life so much more fulfilling and makes it easier to deal with their funny ways.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review, we appreciate your time and positive feedback.

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Review from David T (Power of Attorney of Client) published on 27 April 2022 Submitted via Website
Overall Experience
Caring and hard-working carers who often exceed our expectations of them.
Very supportive office staff who communicate and arrange things when necessary.

We are very happy with the service provided.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you for your review. We really appreciate your positive feedback.

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Review from Peta M (Relative of Client) published on 27 April 2022 Submitted via Website
Overall Experience
Bluebird has provided excellent care for our elderly aunt whose health has been slowly deteriorating over the past year.
We live some distance away. The communication has been first class. I have electronic access to the carer's visit records which provides clear feedback on our aunt's health and wellbeing, providing reassurance during these difficult times.
The rota is always available and Bluebird is quick to respond to any change in need.
Care workers and coordinators are friendly, experienced and professional and at times have gone the extra mile.

I highly recommend this care agency.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester

Thank you so much for your kind words. We are very grateful to you for taking the time to leave a review.

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Review from Stephanie L (Daughter of Client) published on 20 April 2022 Submitted via Website
Overall Experience
Bluebird Care is the most unreliable, uncaring, and unprofessional care agency I have had the misfortune to deal with.
Carers are untrained and lack confidentiality. They frequently discuss other clients' personal information with other clients.
Clients are not informed if a call is going to be late or canceled by the office at the last minute due to a lack of staff. Clients are expected to still pay for their missed calls.
Bluebird expects a client to give 28 days' notice, even in an emergency if admitted to the hospital, and will continue to charge their extortionate rates during this time.
Bluebird has a high turnover of staff, including carers, managers, and admin. There is low morale with staff. Staff lack respect, empathy, and basic care skills for their clients. Managers are rude and aggressive, both in person and over the phone.

Chichester has many highly rated care agencies and Bluebird is not one of them.

Reply from Alexandra O'Loughlin, Marketing Manager at Bluebird Care Chichester
We are sorry that you felt this way about our services. We provided care to your mother for over a year and so were disappointed to read this review.

Our values include sharing honesty and trust, and we have strict policies in place regarding customer confidentiality. We investigated the concerns...  

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Review from Fiona S (Daughter of Client) published on 5 July 2021 Submitted via Website
Overall Experience

After a rocky start, (mum wouldn’t accept she needed help), things have gone from not too good to excellent due to the visiting carers building up a wonderful caring relationship with mum. She now really welcomes their visits and sees the carers as friends. The lovely girls always ensure mum is bathed, in clean clothes, oversee her taking her meds, make her meals ensuring she has a good variety of choice, do the washing and ironing, keep the flat clean and chat to her. Mum likes to go for a walk when the weather is fine and regularly the girls take her out, ensuring she has her stick. As well as mum being cared for, my sister and I have complete peace of mind that mum is being well cared for, as we both live a good distance away. If there are any concerns, we are contacted and these are resolved. Without these visits mum would be in a care home so thank you, ladies, you are doing a wonderful job. Keep up the good work.

Reply from Scarlett Cabrini, Managing Director at Bluebird Care Chichester

Thank you so much for this lovely review. At Bluebird Care Chichester we always aim to please!

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Review from Teresa L (Daughter of Client) published on 15 June 2021 Submitted via Website
Overall Experience

My Mother has had a care companion from February and benefitted a great deal from the company twice a week. Mum had suffered extreme loneliness during the Covid lockdown and Bluebird service helped her. We will not hesitate to use the service again if Mum’s requirements need it.

Reply from Scarlett Cabrini, Managing Director at Bluebird Care Chichester

We are delighted to have been of assistance to your Mother and especially during these trying times. We are here for you! Regards Scarlett Cabrini - Managing Director

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Review from J H (Wife of Client) published on 23 February 2021 Submitted via Postal Card
Overall Experience

We find the carers, helpful, cheerful, willing, respectful and timing is good.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave us this lovely review. The Bluebird Care Chichester team takes pride in providing an excellent customer experience, while keeping people safe and happy in their home. We will be sure to pass along your comments to the Bluebird Care Chichester team.

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Review from Meryl W (Wife of Client) published on 26 January 2021 Submitted via Postal Card
Overall Experience

A few are excellent, others not so good.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for your review. We are sorry to hear that your experience does not match your expectations, we would appreciate the opportunity to make the service we provide to you an even better experience. If you would like to contact the Care Manager and see if we can resolve your concerns and improve our services we deliver to you. Again, thank you for taking the time to review our service.

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Review from Iris W (Client / Service User) published on 14 January 2021 Submitted via Postal Card
Overall Experience

Very good and feel most comfortable. I am treated with great respect which is appreciated by a 94-year-old!

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to you. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to you.

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Review from David W (Husband of Client) published on 14 January 2021 Submitted via Postal Card
Overall Experience

We have been using the services of Bluebird Care for four years to provide personal care for my wife. During this time their care workers have been unfailingly friendly, polite and careful in addition to providing a high standard of professional care. They have been backed up by an organisation which has taken a genuine personal interest in their clients.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to your wife. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to your wife. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Review from Sara R (Granddaughter of Client) published on 18 December 2020 Submitted via Website
Overall Experience
We have found Bluebird to be very professional, friendly and polite, and most importantly, my grandmother loves and gets on with all the carers very well. Bluebird always lets us know which carers gran will be getting the following week and that carer will ring her if they are going to be late any time, but this has been due to things out of their control (traffic accident and railway gates being stuck).

They do a 6 monthly review, and this can be done in person or over the phone, and they have now looked after gran for 18-months, and we have no complaints at all and wouldn't hesitate to recommend them.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for taking the time to leave such a lovely review of the services we provide to your grandmother. We will be sure to pass your comments on to our Bluebird Care Chichester team, and it is a pleasure to provide care to your grandmother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Review from R W (Client / Service User) published on 21 October 2020 Submitted via Postal Card
Overall Experience

Good service.

Reply from Wendy Oldfield, PR & Marketing Manager at Bluebird Care Chichester

Thank you for leaving a lovely review of the care services we provide to you.

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Review from Jane J (Niece of Client) published on 24 September 2020 Submitted via Website
Overall Experience

Bluebirds have been looking after my uncle since lockdown began in March 2020. As soon as I contacted them they were able to put in place a package of care that was patient-centered and has met his needs. Although I live 500 miles away and unable to visit I have access to his notes which enables me to regularly read how things are. Over the last 6 months, his needs have changed and I have been able to work with Bluebird at being able to alter the frequency and duration of visits that are required. The service is very flexible and my uncle has really enjoyed the care which he has received. All the staff appears kind and considerate and it's reassuring to be able to phone and speak to the team who all seem to know who my uncle is. I would certainly recommend this service which does provide high quality and compassionate care.

Reply from Kate Barry, Director at Bluebird Care Chichester

Thank you for the lovely review and we will share this with the Chichester Team. We are very happy to hear that you are satisfied with the care and service we provide to your Uncle.

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Review from Kelli M (Granddaughter of Client) published on 23 September 2020 Submitted via Website
Overall Experience

We had care come to grandmother, she didn’t have care for long but we are very happy with the service. The carers come and they speak to her very nicely and they ask her what she wanted to eat and give her independence. They are very nice and we are very happy with the service they give to her.

Reply from Kate Barry, Director at Bluebird Care Chichester

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our Bluebird Care Chichester team, and it was a pleasure to provide care for your grandmother. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

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Review from Michelle K (Daughter of Client) published on 3 May 2018 Submitted via Website
Overall Experience

Bluebird provide care for my mother who lives in Midhurst. As I live quite a distance away it is a blessed relief to know that she has these angels visiting her three times a day. They are amazing and the care they deliver is second to none. I would recommend them to anyone wanting to have carers. They make her feel comfortable and safe and give her the independence and confidence to be able to do things for herself.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 August 2018
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Chichester.

Awards / Recognitions (2)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (4)

Hollee Baker Job Title: Care Manager
Hollee Baker

Hollee is the Registered Care Manager at Bluebird Care Chichester.

Beth Elston Job Title: Care Service Specialist
Beth Elston

Beth is the Care Service Specialist at Bluebird Care Chichester.

Lisa Finley Job Title: Care Service Specialist
Lisa Finley

Lisa is the Care Service Specialist at Bluebird Care Chichester.

Michelle Harwood Job Title: Scheduler
Michelle Harwood

Michelle is the Scheduler at Bluebird Care Chichester.

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