Skillcare Ltd

Building 3, North London Business Park, Oakleigh Road South, London N11 1GN
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9.4 30 Reviews
  • Skillcare Ltd, London
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Care Provided by Skillcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £23

These prices are only a guideline, please contact Skillcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Skillcare Ltd

Person in Charge

  • Denise Forbes (Registered Manager)
Are you the Owner/Manager of Skillcare Ltd? View your Advertising Options

Skillcare Ltd Reviews (30)

9.4

Skillcare Ltd has a Review Score of 9.4 (9.429) out of 10, based on 8 reviews in the last 2 years.
Over all time Skillcare Ltd has 30 reviews.

Overall Experience
  • 19
  • 9
  • 2
  • 0
  • 0
Date Published
  • 30
  • 0
  • 5
  • 8
  • 22
Reviewer Connection to Skillcare Ltd
  • 12
  • 8
  • 3
  • 2
  • 2
  • 2
  • 1
Total of 30, showing 21-30
Review from Raphael E (Client) assisted by family/friend published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Skillcare is a very professional company offering excellent, respect and understanding. They make the client feel looked after very well using expertise, respect, gentle approach and friendly manner. Their work is carried out with cleanliness and tidiness and respect for the home. The carers are polite
and educated, and we respect them and feel so happy they are visiting our home. Trustworthy!
Reply from Maygan Forbes, Office Manager at Skillcare Ltd
Thank you so much for your kind words. It is always a pleasure caring for you.
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Review from R K (Client) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some of the carers are very good and reliable, and some not reliable. If they cannot start early morning, they should let the office know when they get their rotas.
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Review from C H (Daughter-in-law of Client) published on 15 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the daughter-in-law, and we had doubts because we had to change our care providers. As the spokesperson appointed person on his "Power of Attorney", we would like to express our appreciation and state that the care administered is professional throughout and you have accommodated our requests.
The carers are true angels and ever on days where he was in the hospital, they would visit to get an update on his recovery, and that alone says a lot. Thank you all.
Reply from Maygan Forbes, Office Manager at Skillcare Ltd
Thank you for your kind words about Skillcare. We’re very grateful for clients like you!
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Review from H P (Son of Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been using this service for quite a while now, and are happy with the service my mother receives. They do go the extra mile to help and look after my mother. Always informing us if they are not happy with anything to do with my mother i.e medication, bedsores etc.
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Review from Yasmine L (Daughter of Client) published on 1 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has become bedbound since April and the care provided is invaluable. The carers are friendly, gentle and supportive. They treat my dad with dignity and respect and are understanding of his needs. The service throughout the pandemic has been continuous, prompt and professional. I would highly
recommend all the carers. A big thank you to the whole team!
Reply from Denise Forbes, Registered Manager at Skillcare Ltd
Thank you so much for your kind words, Yasmine. We really appreciate you taking the time out to share you and your father's experience with us - and we agree, our carers are truly a gem to have on our…read more
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Review from Naimesha P (Daughter of Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say that all the carers who have attended to my father who now, unfortunately, cannot walk; has been fabulous. These are trying times, but the whole team from the manager to all the carers have been sympathetic kind, and very helpful. They have the experience, and they always have listened
to what the family wanted in terms of the daily visits to my father and his needs. They treat him like family and are very kind to my mother as well. I know that when I go to work both of them are in safe hands.
Reply from Denise Forbes, Registered Manager at Skillcare Ltd
Thank you so much for taking the time to leave us this amazing review.
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Review from Sandhya (Daughter of Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers for my father are wonderful. They are always cheerful and treat my father with the utmost care and dignity. They have become part of the family now. Thank you.
Reply from Denise Forbes, Registered Manager at Skillcare Ltd
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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Review from n/a (Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
First Class service from all looking after dad. My brothers and sisters appreciate all the care given to our dad. We have been truly blessed for all the carers attending our property. The extremely hard job is done with patience, tenderness and friendliness.
Congratulations, to all and a very big thank
you from all our family.
Reply from Denise Forbes, Registered Manager at Skillcare Ltd
Thank you for leaving us such a wonderful review. We are thrilled that your family are happy with the service; our staff will definitely be happy to read what you wrote. We put customer experience and…read more
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Review from Fiona (Daughter of Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Skillcare provides carers for my Mother who has advanced Alzheimer’s. We generally have regular carers all of whom are professional and do a good job especially in these difficult circumstances, they also care for my mother with complete dignity.
Skillcare are generally prompt to respond to queries
by phone and email and I have found them professional when I have had cause to contact them.
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Review from Dora (Daughter-in-law of Client) published on 15 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers who look after my mother-in-law have been very respectful and kind. We have also had good communication with the management team.
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Current Review Score: 9.4 (9.429)

Overview of Review Score

The Review Score of 9.4 (9.429) out of 10 for Skillcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Skillcare Ltd is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Skillcare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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