Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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Top 20 award
9.9 87 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.
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Care Provided by Aberness Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £22

**For more info on prices please give us a call**

The price(s) shown are provided by the agency. Contact Aberness Care Ltd for full pricing details and T&Cs.

Contact Aberness Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Aberness Care Ltd to get a personalised quote.

Good to Know

Owner

  • Aberness Care Ltd
  • Privately Owned

Person in Charge

  • Mairi Macleod (Managing Director)

Aberness Care Ltd Reviews (87)

9.9

Aberness Care Ltd has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years.
Over all time Aberness Care Ltd has 87 reviews.

Overall Experience
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Date Published
  • 87
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Reviewer Connection to Aberness Care Ltd
  • 33
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Total of 87, showing 1-20
Review from J H (Wife of Client) published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since we've had Aberness Care it has been second to none. Lovely care given some over and above. Would recommend this company very highly.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for regarding Aberness Care so highly, it is an honour being a part of your husband's care package. The team very much enjoy their visits to you both.
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Review from M M (Client) assisted by family/friend published on 17 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have carers morning and bed time. All the carers are excellent and I look forward to every visit When they have attended to my needs they still take time to have a chat, which I greatly enjoy.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for this lovely review. It is a joy being a part of your care, the staff thoroughly enjoy their visits to you.
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Review from S B (Daughter of Client) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Team manager - Rachel is always at the other end of the phone to help with any queries
Mum's carers - Michelle and Khayla keep me updated daily - they talk to mum and listen to her wants and needs, always willing to help.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for the personal feedback provided. It is reassuring to learn that our staffing team have acted as a good support and always readily available to assist with yours, and your Mum's, requests.
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Review from H B (Client) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had assistance from Aberness Care Ltd for almost a year now. Without their assistance, I would have great difficulty coping.
Anything I feel I can do, I'm encouraged to get on with it. I only have to ask for further assistance if I need it. I'm unable to carry anything or take out my trash
etc. This is done for me. I cook mostly my own food, which I usually get in a supermarket.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for taking the time to submit this review. We are delighted you are satisfied with the standard of service you have received over the past year and that the staffing team support you as appropriate.
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Review from jacqueline m (Daughter of Client) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the health care support workers that looked after my dad. They were all very good for which he enjoyed coming to see him and help him with his day-to-day activities of living. We are very much appreciative of all the care and support received. Thank you all very much.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for your kind words, Jacqueline. The staff thoroughly enjoyed their visits to your Dad, he was a pleasure to support.
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Review from Lynne A (Client) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall staff are ok but sometimes they have to submit other staff due to illness and staff not attending work.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for your review, Lynne. Unfortunately staff absences cannot be helped and although alternative cover is always provided, we appreciate you would prefer your regular staff to attend to all visits.
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Review from Angi W (Daughter of Client) published on 22 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received a great service from Aberness and the carers have all been great. Regular carers have helped with getting to know my mum and her routines and they are good at keeping me updated with anything.
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Review from C C (Client) published on 13 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall standard very good and trustworthy.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for taking the time to submit this review. It is much appreciated and reassuring to learn you are pleased with the service.
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Review from Daniel T (Client) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness are an excellent and well organised care provider, And understand the needs of each individual they provide care and support for. I am lucky enough too receive first class, brilliant and compassionate care and support from care workers who really make a postive difference to my life.


Thank

you Aberness for enhancing my independence.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you so much for your kind words, Daniel. You are a delight to have as part of Aberness and we enjoy providing you with a service that meets your needs and expectations.
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Review from Wendy K (Daughter-in-law of Client) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first moment we contacted Aberness Care we were impressed by their level of professionalism and efficiency and how caring and personal they were with us.
We have only positive comments to make as we reflect on the high standard of care and support they have given my mother-in-law/mum and us,
in what is a challenging time due to her dementia diagnosis.
All the Carers treat her so well and show her respect as they patiently see to her needs. As a result she is very happy to have them in her home to help and support her and her initial apprehension has gone. We are very grateful for their kindness and first class care they provide daily.
We also must praise the Aberness Care management team and Receptionists for their high level of thoughtful communication - nothing is ever too much trouble for them and they are always available to answer any queries or questions.
So, we want to say thank you for your continuing care and compassion.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you so much for taking the time to submit this lovely review, Wendy. Please be assured your kind words will be shared with our staffing team. It is a pleasure supporting your MIL, the carers thoroughly enjoy their visits to her.
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Review from Kathleen H (Client) assisted by family/friend published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have two regular carers who are very kind and helpful, Aga and Nicole and I look forward to them coming. They are very professional at their job and always willing to help. they are very reliable and I feel safer and able to enjoy my shower thanks to their help.
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Review from Jenny U (Guardian of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness have been way better than any of the many care agencies we have tried. I like the fact I can always get through to a person quickly(very rare!), and that are very understanding and accommodating of requests. The carers and staff have a great deal more humanity than I have found with other agencies,
some of which were.much more expensive. The carers showed real interest and concern for my autistic son, and for the first time I feel I can go out knowing that they are would know what to do. I also see that they are good to their staff, and provide proper face to.face training for them - again unusual in my experience. Had given up finding an agency where people showed basic humanity and competence. Highly recommend
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for your kind words, Jenny. It is lovely to gain insight to your positive experience with Aberness, and be reassured that the level of service meets your expectations. Our team are delighted to support your son; the staff thoroughly enjoy their time with him.
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Review from E L (Client) assisted by family/friend published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff, both with the carers and the office staff. They look after me very well with respect and dignity.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you very much for your kind comments towards the staff. We are delighted you have a strong, trusting relationship with the team.
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Review from Eileen M (Wife of Client) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aberness Care Ltd are a Godsend to me. They come in twice a week to shower my husband, they are so kind and it took all the stress away from me. I have just started trying a social visit once a month to allow me to go out for a short while and it is so good to get out for that short time.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for your lovely review, Eileen. It is our pleasure supporting your husband, and we are delighted you too are reaping the benefits of the support.
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Review from Ian M (Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I unfortunately fell and broke my leg and spent several weeks in A.R.I The day after I was discharged an Aberness Carer arrived first thing in the morning and helped me get up and washed and dressed . She then got my breakfast and medication and made the bed and tidied up before leaving. This care
continued through January and February and part way through March four times a day until I felt able to gradually manage myself . I found the carers excellent in helping me when I needed it but yet allowing me to gradually become more independent ,(supervising me to ensure I came to no harm .) I am now more or less independent and in fact driving .I credit Aberness Carers with the speed of my recovery and could not have asked for better . They were all so friendly and helpful .I would strongly recommend Aberness to anyone with the need for caring .
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Review from F B (Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness Care Just amazing company my TEAM LEADER is such a delight to work out acare page for Bridge of Don to mach you with the correct Support worker who would support your needs for a social visit & my beautiful care worker is a delight & upliftment for myself & my Husband thank you to Aberness
care also they have reasonable price & Wonderful staff areal uplifting time each week blessing for your great company!
thank you
Reply from Mairi MacLeod, Managing Director at Aberness Care LtdThank you for taking the time to write such a lovely review. It is a pleasure to be able to support you
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Review from J T (Daughter of Client) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aberness Care Ltd responded immediately to our request for care and again immediately when more visits were required. Dad's main carer is wonderful, a true blessing for us. She treats him like family, has fun with him while helping and encouraging him and making many helpful suggestions.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for this lovely feedback. It was a delight supporting Dad. I know the main carer thoroughly enjoyed Dad's visits, as did the rest of the team.
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Review from Maureen W (Daughter of Client) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been receiving daily help from carers at Aberness for the last 2 years. It was hard to realize it was time to start the process but we were led ever so gently by the staff at the Aberness office.
So much stress that my Dad was feeling has been alleviated and the twice daily visits for dressing
and showers have become a lovely part of the new routine as well as the social visits. The carers are like extra family members who bring joy and laughter into the house. They brighten every day and are able to cope with all the issues that dementia brings with empathy and professionalism.
We really don't know what we would do without them.
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for the lovely review. We are delighted to continue supporting Mum and pleased to learn that the team have been a great support to you and your family over the past couple of years.
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Review from A D (Daughter of Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with all the Aberness staff and the help and genuine kindness shown to Mum since coming home from hospital. Always professional, caring and sensitive to Mum's needs. Thank you Aberness.
A - Amazing
B - Brilliant
E - Enthusiastic
R - Reliable
N - Nurturing
E - Engaging
S
- Supportive
S - Special
Reply from Lauren MacLeod, Manager at Aberness Care LtdThank you for your kind words. It was a pleasure supporting Mum, the staff thoroughly enjoyed their visits to her.
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Review from Jacqueline M (Daughter of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed overnight care. It was easy to arrange. They were very flexible. Most importantly the care Mum was given was superb.
The whole organisation was a delight to deal with and gave lots of advice on the subject of caring which clearly they are experts.
We, my siblings and I managed to get
a good night's sleep knowing our mum was safe and happy with the carer.
Thank you to everyone at Aberness.
Reply from Mairi MacLeod, Managing Director at Aberness Care LtdThank you so much, it was a privilege and a pleasure to look after your mum. We hope she will be happy in her new home.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Aberness Care Ltd is calculated as follows: ( (110 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 122 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Oct 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.

Frequently Asked Questions about Aberness Care Ltd

How many Carers does Aberness Care Ltd employ?

Aberness Care Ltd employs 300 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has an Enhanced Service - more info.