Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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9.9 87 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.
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Care Provided by Aberness Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £22

**For more info on prices please give us a call**

The price(s) shown are provided by the agency. Contact Aberness Care Ltd for full pricing details and T&Cs.

Contact Aberness Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Aberness Care Ltd to get a personalised quote.

Good to Know

Owner

  • Aberness Care Ltd
  • Privately Owned

Person in Charge

  • Mairi Macleod (Managing Director)

Aberness Care Ltd Reviews (87)

9.9

Aberness Care Ltd has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years.
Over all time Aberness Care Ltd has 87 reviews.

Overall Experience
  • 71
  • 14
  • 2
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Date Published
  • 87
  • 12
  • 15
  • 21
  • 66
Reviewer Connection to Aberness Care Ltd
  • 33
  • 30
  • 6
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  • 1
  • 1
  • 1
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Total of 87, showing 21-40
Review from A B (Daughter of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having provided a very good level of care to my mother in her home for over 10 years. The excellent level of care her regular carers provided to Mum in the last months of her life, helped so much in making it possible for her to stay comfortably in her home and I cannot thank them enough.
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Review from C K (Daughter of Client) published on 11 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had a very caring team looking after my mum. Always cheery and happy to help. They were all sympathetic during my mum’s palliative care. We would definitely recommend Aberness to anyone who needs care.
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Review from Babs M (Aunt of Client) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness give 24/7 to my niece whom I’ve been a legal guardian since last year. My niece moved into her own property in October, the staff are absolutely fantastic, they cover every aspect of her care she is treated with kindness, respect and dignity. Nothing is a bother. I know my niece is in very
safe and capable hands when I’m not around. Aberness makes sure I’m involved in everything my niece does from doctor appointments to taking her out, I get regular photos which I’m delighted with. Previous providers very seldom involved me in anything like that, so it’s a pleasure to say I have found the perfect provider for my niece and I can speak for my niece to say she loves all staff and is very happy. Management is great also I get on well with them and am kept well updated. Thank you everyone.
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Review from E S (Granddaughter of Client) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aberness provided a care package very quickly when help was needed. Staff were present daily and we were kept up to date with timings. Overall the experience was okay, however, we did come across some issues. Not maintaining dignity at all times, and possibly not offering full service as sheets/bedding/creams
being applied wasn't done, unless we asked. Also, some concerns over client confidentiality. Issues raised with district nurse team as we felt care could be improved in some areas.
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Review from C Y (Daughter of Client) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care we have received has been exemplary. We couldn't manage without the care Aberness has provided. The carer has become one of the family and he goes above and beyond to help Dad. He has changed all our lives and we are privileged to have him.
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Review from Mike T (Husband of Client) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very, very grateful to Aberness for the help they gave my wife, and support they gave me, over the few months at the end of her life. They were all very professional in their work and were pleasant people to have in our home who were very easy to get along with. In particular, the main carer, as
well as being a great help to both of us, also provided a lot of good advice to me to help me cope with the situation I was in. I would not have managed to keep my wife at home for so long without her.
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Review from K W (Daughter of Client) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The addition to our carer support team of the Aberness live-in carer over a weekend to look after my mother-in-law has been a very positive experience. Our Aberness carer gives 100% to the care of our mother and she herself looks forward to the weekend and the arrival of the Aberness carer. For us,
we get a break to recharge and face the future positively. Thank you Aberness for finding us the perfect carer-to-client match.
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Review from Lorraine A (Daughter of Client) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has had care from Aberness for about six months.
She is happy with the care provided.
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Review from Sheila W (Client) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a new user of the service supplied by Aberness, I have found them all the be very attentive and caring. They were able to organise the care arrangements at short notice and have made changes and increased the level of care when required. The carers have been excellent. Although I was concerned about
having strangers in my house, now I could not manage without them and think of them as my friends!
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Review from C R (Son of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience with Aberness Care is very good. The carers are punctual and very good at what they do. The contact manager that I have been dealing with is a very nice lady and very professional and has helped us a few times at each stage.
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Review from P C (Husband of Client) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is provided for my wife. Always here on time and deal with all problems with professionalism. Always helpful and kind.
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Review from K L (Daughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We rely very much on Aberness Care carers for overnight care for my dad, who has limited mobility and the beginnings of dementia, and the service has been very consistent and professional - thanks so much - highly recommended.
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Review from Derek D (Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone that I have dealt with has been nice and friendly. Only had a few interactions with the office staff and found them very helpful. I see the carers around 4 days a week and enjoy those visits.
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Review from Anne R (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Aberness Care for several years. The management team and carers have been fantastic in their care for my elderly dad. He has dementia and they are so lovely with him. It has been a godsend for us as a family. Always professional, friendly, so caring and helpful and communicating with them
is easy. They go above and beyond the care they give Dad and nothing is ever too much of a problem. We are so grateful for the care and respect they give Dad. I have no hesitation in recommending Aberness for the excellent service they provide.
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Review from Catriona C (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Aberness is exceptional. The carers have become like members of the family. They are all extremely patient and kind. They do everything they can to make my mum comfortable. She looks forward to seeing them every day. The management team are also wonderful, just a phone call away
and always ready to help. The whole team are faultless.
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Review from N C (Daughter of Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am incredibly grateful for the care Aberness Care Ltd provides to my parents. The carers are very kind and go above and beyond with the care they provide. They are always very friendly and we are very lucky to have so many truly wonderful people working for Aberness Care Ltd. We would be lost without
them.
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Review from I G (Sister of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support provided by his two carers. Genuine care and specific needs are taken into account. His needs are reviewed regularly and adjusted as required. A quality care service is being provided for my brother, giving us peace of mind and his requirements are being met.
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Review from Rosemary M (Daughter-in-law of Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother-in-law is fantastic. The carers treat her with such patience and kindness. Always trying to make her comfortable, even on days when she is being difficult. She initially had one visit a day, which last year was increased to two due to my health issues. If it was not for the
Aberness carers coming in, then we would be unable to care for her, and she would have to go into a home.
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Review from William M (Client) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I get from the staff is amazing. I would like to have a video made for other carers to follow.
When I have a social, my carer gets me involved in simple games and tasks, I find it very stimulating.
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Review from M Y (Daughter of Client) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness Care cared for my late mum for 2 years after her diagnosis of vascular dementia and we could not have managed without the care and support they provided. The carers were so kind to my late mum and to my dad and did everything they could to help. They treated them both with such respect and
when things gradually became very difficult they carried out all aspects of personal care for my mum with great sensitivity so that at all times she maintained her dignity. We were also impressed with the management team who were very professional and helpful. They actively tried to accommodate both my late mum’s needs and the needs of our family during a very difficult time for us all. This has been my only experience of using a home care provider and I really value all that Aberness did to support my parents - both practically and emotionally. They provide a first class service which is very much value for money.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Aberness Care Ltd is calculated as follows: ( (110 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 122 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Oct 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has an Enhanced Service - more info.