Aberness Care Ltd

Having provided a very good level of care to my mother in her home for over 10 years. The excellent level of care her regular carers provided to Mum in the last months of her life, helped so much in making it possible for her to stay comfortably in her home and I cannot thank them enough.

We had a very caring team looking after my mum. Always cheery and happy to help. They were all sympathetic during my mum’s palliative care. We would definitely recommend Aberness to anyone who needs care.

Aberness give 24/7 to my niece whom I’ve been a legal guardian since last year. My niece moved into her own property in October, the staff are absolutely fantastic, they cover every aspect of her care she is treated with kindness, respect and dignity. Nothing is a bother. I know my niece is in very safe and capable hands when I’m not around. Aberness makes sure I’m involved in everything my niece does from doctor appointments to taking her out, I get regular photos which I’m delighted with. Previous providers very seldom involved me in anything like that, so it’s a pleasure to say I have found the perfect provider for my niece and I can speak for my niece to say she loves all staff and is very happy. Management is great also I get on well with them and am kept well updated. Thank you everyone.

Aberness provided a care package very quickly when help was needed. Staff were present daily and we were kept up to date with timings. Overall the experience was okay, however, we did come across some issues. Not maintaining dignity at all times, and possibly not offering full service as sheets/bedding/creams being applied wasn't done, unless we asked. Also, some concerns over client confidentiality. Issues raised with district nurse team as we felt care could be improved in some areas.

The care we have received has been exemplary. We couldn't manage without the care Aberness has provided. The carer has become one of the family and he goes above and beyond to help Dad. He has changed all our lives and we are privileged to have him.

I am very, very grateful to Aberness for the help they gave my wife, and support they gave me, over the few months at the end of her life. They were all very professional in their work and were pleasant people to have in our home who were very easy to get along with. In particular, the main carer, as well as being a great help to both of us, also provided a lot of good advice to me to help me cope with the situation I was in. I would not have managed to keep my wife at home for so long without her.

The addition to our carer support team of the Aberness live-in carer over a weekend to look after my mother-in-law has been a very positive experience. Our Aberness carer gives 100% to the care of our mother and she herself looks forward to the weekend and the arrival of the Aberness carer. For us, we get a break to recharge and face the future positively. Thank you Aberness for finding us the perfect carer-to-client match.

She is happy with the care provided.

As a new user of the service supplied by Aberness, I have found them all the be very attentive and caring. They were able to organise the care arrangements at short notice and have made changes and increased the level of care when required. The carers have been excellent. Although I was concerned about having strangers in my house, now I could not manage without them and think of them as my friends!

Our experience with Aberness Care is very good. The carers are punctual and very good at what they do. The contact manager that I have been dealing with is a very nice lady and very professional and has helped us a few times at each stage.

Excellent care is provided for my wife. Always here on time and deal with all problems with professionalism. Always helpful and kind.

We rely very much on Aberness Care carers for overnight care for my dad, who has limited mobility and the beginnings of dementia, and the service has been very consistent and professional - thanks so much - highly recommended.

Everyone that I have dealt with has been nice and friendly. Only had a few interactions with the office staff and found them very helpful. I see the carers around 4 days a week and enjoy those visits.

We have used Aberness Care for several years. The management team and carers have been fantastic in their care for my elderly dad. He has dementia and they are so lovely with him. It has been a godsend for us as a family. Always professional, friendly, so caring and helpful and communicating with them is easy. They go above and beyond the care they give Dad and nothing is ever too much of a problem. We are so grateful for the care and respect they give Dad. I have no hesitation in recommending Aberness for the excellent service they provide.

The care provided by Aberness is exceptional. The carers have become like members of the family. They are all extremely patient and kind. They do everything they can to make my mum comfortable. She looks forward to seeing them every day. The management team are also wonderful, just a phone call away and always ready to help. The whole team are faultless.

I am incredibly grateful for the care Aberness Care Ltd provides to my parents. The carers are very kind and go above and beyond with the care they provide. They are always very friendly and we are very lucky to have so many truly wonderful people working for Aberness Care Ltd. We would be lost without them.

Excellent support provided by his two carers. Genuine care and specific needs are taken into account. His needs are reviewed regularly and adjusted as required. A quality care service is being provided for my brother, giving us peace of mind and his requirements are being met.

The care given to my mother-in-law is fantastic. The carers treat her with such patience and kindness. Always trying to make her comfortable, even on days when she is being difficult. She initially had one visit a day, which last year was increased to two due to my health issues. If it was not for the Aberness carers coming in, then we would be unable to care for her, and she would have to go into a home.

When I have a social, my carer gets me involved in simple games and tasks, I find it very stimulating.

Aberness Care cared for my late mum for 2 years after her diagnosis of vascular dementia and we could not have managed without the care and support they provided. The carers were so kind to my late mum and to my dad and did everything they could to help. They treated them both with such respect and when things gradually became very difficult they carried out all aspects of personal care for my mum with great sensitivity so that at all times she maintained her dignity. We were also impressed with the management team who were very professional and helpful. They actively tried to accommodate both my late mum’s needs and the needs of our family during a very difficult time for us all. This has been my only experience of using a home care provider and I really value all that Aberness did to support my parents - both practically and emotionally. They provide a first class service which is very much value for money.