Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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9.9 87 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.
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Care Provided by Aberness Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £22

**For more info on prices please give us a call**

The price(s) shown are provided by the agency. Contact Aberness Care Ltd for full pricing details and T&Cs.

Contact Aberness Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Aberness Care Ltd to get a personalised quote.

Good to Know

Owner

  • Aberness Care Ltd
  • Privately Owned

Person in Charge

  • Mairi Macleod (Managing Director)

Aberness Care Ltd Reviews (87)

9.9

Aberness Care Ltd has a Review Score of 9.9 (9.861) out of 10, based on 21 reviews in the last 2 years.
Over all time Aberness Care Ltd has 87 reviews.

Overall Experience
  • 71
  • 14
  • 2
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Date Published
  • 87
  • 12
  • 15
  • 21
  • 66
Reviewer Connection to Aberness Care Ltd
  • 33
  • 30
  • 6
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  • 1
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Total of 87, showing 61-80
Review from Michael G (Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would hate to think of life without Aberness Care, they keep me sane, amused, clean of course, helpful, and always ready to go the extra mile. Having no near relatives I look on them as my family.
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Review from Neil S (Son of Client) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are very friendly and helpful. They provide a very good level of care for the client. Management also seem very helpful on the rare occasions we have had to contact them. Overall a very professional service.
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Review from Rhona M (Daughter of Client) published on 22 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving first-class care and support at home 4 times a day. This has allowed Mum to stay in her own home, empowering her to have some independence and dignity.
This has been a huge relief for myself and rest of the family knowing she has regular excellent care and contact. They provide
her with meals and prompt Mum with her medication along with personal care, laundry and washing the dishes when required.
Nothing ever seems to be a problem for them and I feel reassured that they feel confident to contact me if any concerns with Mum.
The team leader is fantastic and very approachable.
Mum says now that she couldn't live in her house without the girls coming in.
Everyone of them are empathetic and professional. I can't thank them enough
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Review from Gillian J (Daughter of Client) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used two Aberness carers for mum over the last two years to help with socialisation and house help and as mum has deteriorated their help and care have been even more valuable. Cannot praise the care and assistance enough and mum has got to know them and trust them over this time. They become
part of family life. Thank you so much for easing the load.
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Review from Margaret C (Wife of Client) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers put us at ease right away. As we were a complex case, didn't know much about anything, but have since learned a lot along the way. Some of your carers go over and above for us and we are grateful. When life changes so much for us, we could not manage without the carers and our wonderful family.
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Review from R G (Client) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is running smoothly, carers are kind, thoughtful and competent.
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Review from H B (Husband of Client) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Aberness provide good care, but some staff don't seem to have had a lot of training, for example, use of hoist and stand aid.
Reply from Mairi MacLeod, Managing Director at Aberness Care LtdAll staff have full Moving and Handling training before commencing work, followed by annual refresher training. Aberness have their own M&H trainer who is always available for support and advice.
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Review from Ian B (Son of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has used the service of Aberness for the last few years. The level of service is excellent and the staff are very friendly and supportive to my mum. We are delighted to have such a caring company that is looking after my mum.
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Review from Gill D (Daughter of Client) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had an urgent requirement to set up care support for my father, who was discharged from the hospital with no advanced notice. The manager immediately recognised the street we were under and had carers available to visit at short notice. All three carers who attended to my father were superb. They
visited on time and during their shift, they carried out duties, which made my father feel comfortable, respected and took the strain off the family. We were delighted with the service.
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Review from Sarah R (Client) assisted by family/friend published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the office keeping in touch with me about staff and changes. I like the staff to arrive on time and leave at the right time. This makes me feel better and not worry about it. I don't like it when they don't follow routines. I like new staff to shadow before they start working with me.
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Review from D C (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls who come to shower me are polite, punctual, and efficient.
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Review from Marjory B (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the age of 74, I do not consider myself elderly yet at present, I have home care am and pm as I am ok throughout the day. My first carer was an excellent carer and certainly fitted the bill and as an ex nursing home carer, I was impressed. Once she arrived with a new carer to show her the ropes.
Again, an excellent carer who followed on from the teaching given. Another carer, who shadowed number 2 carer is very lovely, very chatty but is the only one who doesn't make my bed. When my knee is finally replaced I will no longer require carers.
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Review from Wilma C (Client) assisted by family/friend published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had always dreaded getting care into my home because I was embarrassed. But after my husband broke his shoulder I was forced to get help. Well, I am delighted with the girls, they are all lovely, helpful and put me at ease. The best thing I did, should have done it a long time ago.
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Review from M M (Client) assisted by family/friend published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are polite and helpful. They are also friendly. They attend well to everything which is necessary and, in my opinion, do a good job.
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Review from George M (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aberness care is properly named.
Their care of customers is first-rate.
Nothing is too much trouble.
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Review from D C (Son of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good.
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Review from K H (Wife of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all our carers good. The more mature carers give lots of helpful advice and notice all sorts of things that might help my husband eg dry skin, red marks. Not happy to hear some carers are not vaccinated against covid and some not doing tests. Also, one carer still partying and going out of permitted
area.
Reply from Mairi MacLeod, Managing Director at Aberness Care LtdMost of our carers have received the vaccination, however, it is currently not compulsory. All the staff are also weekly tested and results sent directly to Aberness. With regard to a carer partying, this is something that will be dealt with by Management.
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Review from J H (Client) assisted by family/friend published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Aberness Care Ltd. All the carers are very nice and very helpful with all the care I need.
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Review from Lesley M (Daughter of Client) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed how the carers have coped with my mum who can be difficult at times. They have got her chatting, doing simple crafts and taken her out in her wheelchair which she loves. Each time they have met people who know mum and were able to chat with her. She was a very hospitable person
in years gone by and has enjoyed having them. I have appreciated the free time and feel confident leaving her in the care and with the carers.
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Review from Annie W (Client) assisted by family/friend published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After coming out of hospital and meeting the carers I am absolutely thrilled with the way we get on. The girls are so nice and friendly that it has helped me recover. The carers are so nice the way they treat me.
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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Aberness Care Ltd is calculated as follows: ( (110 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 122 Ratings = 4.861
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 Oct 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has an Enhanced Service - more info.