Aberness Care Ltd

I feel this shows a lack of respect for the client. I have never spoken to either by phone or in person with any team leader or management of the company.

I must reiterate that my usual carers are caring and they do try to let me know who’s replacing them on any absences.

Our carers are totally dedicated, reliable and very committed to providing a first-class service to my husband's needs. We count our blessings that we have such caring staff who have such qualities, and are an absolute pleasure to have in our home. They undertake their varied and tasks so willingly and effectively and go the extra mile to ensure that everything is achieved and done before they leave. High praise indeed.

Exceptional all-round service. Care team very caring, pleasant, and professional at all times. The care team has treated my mother with kindness and respect and were a delight during their visits. All of my requests to fill shifts to allow my husband and I respite were met swiftly and efficiently. I cannot praise Aberness highly enough through this difficult time.

I would hate to think of life without Aberness Care, they keep me sane, amused, clean of course, helpful, and always ready to go the extra mile. Having no near relatives I look on them as my family.

All staff are very friendly and helpful. They provide a very good level of care for the client. Management also seem very helpful on the rare occasions we have had to contact them. Overall a very professional service.

Everyone of them are empathetic and professional. I can't thank them enough

We have used two Aberness carers for mum over the last two years to help with socialisation and house help and as mum has deteriorated their help and care have been even more valuable. Cannot praise the care and assistance enough and mum has got to know them and trust them over this time. They become part of family life. Thank you so much for easing the load.

The carers put us at ease right away. As we were a complex case, didn't know much about anything, but have since learned a lot along the way. Some of your carers go over and above for us and we are grateful. When life changes so much for us, we could not manage without the carers and our wonderful family.

Everything is running smoothly, carers are kind, thoughtful and competent.

Aberness provide good care, but some staff don't seem to have had a lot of training, for example, use of hoist and stand aid.

My mum has used the service of Aberness for the last few years. The level of service is excellent and the staff are very friendly and supportive to my mum. We are delighted to have such a caring company that is looking after my mum.

We had an urgent requirement to set up care support for my father, who was discharged from the hospital with no advanced notice. The manager immediately recognised the street we were under and had carers available to visit at short notice. All three carers who attended to my father were superb. They visited on time and during their shift, they carried out duties, which made my father feel comfortable, respected and took the strain off the family. We were delighted with the service.

I like the office keeping in touch with me about staff and changes. I like the staff to arrive on time and leave at the right time. This makes me feel better and not worry about it. I don't like it when they don't follow routines. I like new staff to shadow before they start working with me.

The girls who come to shower me are polite, punctual, and efficient.

At the age of 74, I do not consider myself elderly yet at present, I have home care am and pm as I am ok throughout the day. My first carer was an excellent carer and certainly fitted the bill and as an ex nursing home carer, I was impressed. Once she arrived with a new carer to show her the ropes. Again, an excellent carer who followed on from the teaching given. Another carer, who shadowed number 2 carer is very lovely, very chatty but is the only one who doesn't make my bed. When my knee is finally replaced I will no longer require carers.

I had always dreaded getting care into my home because I was embarrassed. But after my husband broke his shoulder I was forced to get help. Well, I am delighted with the girls, they are all lovely, helpful and put me at ease. The best thing I did, should have done it a long time ago.

Carers are polite and helpful. They are also friendly. They attend well to everything which is necessary and, in my opinion, do a good job.

Nothing is too much trouble.

Overall very good.

I found all our carers good. The more mature carers give lots of helpful advice and notice all sorts of things that might help my husband eg dry skin, red marks. Not happy to hear some carers are not vaccinated against covid and some not doing tests. Also, one carer still partying and going out of permitted area.