Aberness Care Ltd

Pavilion 3, Kingseat Business Park, Newmachar, Aberdeen AB21 0AZ
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Top 20 award
9.9 77 Reviews
  • Aberness Care Ltd, Aberdeen
Aberness Care Ltd is a local company managed by 2 local Directors (Dawn Knowles & Mairi MacLeod). Both Dawn & Mairi have years of experience within the care sector. Aberness focuses on providing high quality community care, within Aberdeen city and shire. They employ local reliable staff and have a rigorous recruitment process to achieve high standards and a service based on honesty and integrity.

Tailored services are available for adults who wish to remain independent within their own homes, including adults with disabilities, dementia and debilitating conditions. They also specialise in palliative care and can provide carers daytime and overnight, enabling you to remain in your own home.

Home-based respite is available, from one hour to 24-hours a day, as well as offering companionship. Carers can also accompany you on any trips out of your home.

Call today for a friendly chat. Information packs are available on request.
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Care Provided by Aberness Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £20 – £22

**For more info on prices please give us a call**

These prices are only a guideline, please contact Aberness Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Aberness Care Ltd

Person in charge

  • Mairi Macleod (Managing Director)

Aberness Care Ltd Reviews (77)

9.9

Aberness Care Ltd has a Review Score of 9.9 (9.898) out of 10, based on 17 reviews in the last 2 years.
Over all time Aberness Care Ltd has 77 reviews.

Overall Experience
  • 63
  • 13
  • 1
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Date Published
  • 77
  • 3
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  • 17
  • 60
Reviewer Connection to Aberness Care Ltd
  • 28
  • 27
  • 5
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  • 1
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Total of 77, showing 61-77
Review from D C (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls who come to shower me are polite, punctual, and efficient.
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Review from Marjory B (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At the age of 74, I do not consider myself elderly yet at present, I have home care am and pm as I am ok throughout the day. My first carer was an excellent carer and certainly fitted the bill and as an ex nursing home carer, I was impressed. Once she arrived with a new carer to show her the ropes.
Again, an excellent carer who followed on from the teaching given. Another carer, who shadowed number 2 carer is very lovely, very chatty but is the only one who doesn't make my bed. When my knee is finally replaced I will no longer require carers.
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Review from Wilma C (Client) assisted by family/friend published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had always dreaded getting care into my home because I was embarrassed. But after my husband broke his shoulder I was forced to get help. Well, I am delighted with the girls, they are all lovely, helpful and put me at ease. The best thing I did, should have done it a long time ago.
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Review from M M (Client) assisted by family/friend published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are polite and helpful. They are also friendly. They attend well to everything which is necessary and, in my opinion, do a good job.
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Review from George M (Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aberness care is properly named.
Their care of customers is first-rate.
Nothing is too much trouble.
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Review from D C (Son of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very good.
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Review from K H (Wife of Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all our carers good. The more mature carers give lots of helpful advice and notice all sorts of things that might help my husband eg dry skin, red marks. Not happy to hear some carers are not vaccinated against covid and some not doing tests. Also, one carer still partying and going out of permitted
area.
Reply from Mairi MacLeod, Managing Director at Aberness Care Ltd

Most of our carers have received the vaccination, however, it is currently not compulsory. All the staff are also weekly tested and results sent directly to Aberness. With regard to a carer partying, this is something that will be dealt with by Management.

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Review from J H (Client) assisted by family/friend published on 5 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Aberness Care Ltd. All the carers are very nice and very helpful with all the care I need.
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Review from Lesley M (Daughter of Client) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed how the carers have coped with my mum who can be difficult at times. They have got her chatting, doing simple crafts and taken her out in her wheelchair which she loves. Each time they have met people who know mum and were able to chat with her. She was a very hospitable person
in years gone by and has enjoyed having them. I have appreciated the free time and feel confident leaving her in the care and with the carers.
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Review from Annie W (Client) assisted by family/friend published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After coming out of hospital and meeting the carers I am absolutely thrilled with the way we get on. The girls are so nice and friendly that it has helped me recover. The carers are so nice the way they treat me.
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Review from I A (Client) assisted by family/friend published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well organised with a well laid out folder which is documented in daily and space for any messages to be passed on to carer. Consistent care from one person who's always pleasant and on time. Review at 6 weeks organised well and service user able to give her views over team meeting. We are happy
with the care provided.
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Review from M C (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has always been good.
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Review from Peter D (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent care and support from the care nurses. The overall standard has been extremely good. When I have been ill I have always been treated with dignity and understanding. Overall I have no complaints.
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Review from John M (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are always very confident at shaving me, washing and washing my hair and keeping me very clean. I am very lucky and grateful to them all.
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Review from Anne G (Daughter of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Aberness Care looked after my mum for about 6 months until we had to put her into a care home. The carers could not do enough for her, even running late for next appointments to make 100% sure that she was settled and comfy. Even when she went into respite they checked on Dad if they had time as he
is not in the best of health himself. We, as a family, highly recommend this company.
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Review from Lynne F (Daughter of Client) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care Mum has received over the past four years and disappointed that Aberness are no longer covering this area. Mum became particularly fond of her regular carer but found all the carers to be lovely, helpful and professional.
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Review from Helen H (Daughter of Client) published on 9 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very professional service. Met the Manager to discuss dad's health and requirements. During care period dads requirements changed due to a fall and hospital admission. The Manager kept in touch with me during my absence and was the contact for the hospital. On dads discharge extra care had to be provided
and she and staff managed this very effectively. The staff adapted their care to Dad's requirements and whims. Fantastic care.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Aberness Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Aberness Care Ltd is calculated as follows: ( (89 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 98 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Care Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 13 Jun 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

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Mairi Macleod

Job Title: Managing Director Joined: 2013

Mairi and her business partner, Dawn Knowles, established Aberness Care in January 2013. Mairi has worked in the care industry for approximately 30 years. Mairi has previously engaged in management roles in both community and residential care settings. Mairi is still very involved in the delivery of the service. She continues to work full-time in the community office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Care Ltd to verify any information. View our terms and conditions. Aberness Care Ltd has an Enhanced Service - more info.