Aberness Care Ltd

Aberness Care cared for my late mum for 2 years after her diagnosis of vascular dementia and we could not have managed without the care and support they provided. The carers were so kind to my late mum and to my dad and did everything they could to help. They treated them both with such respect and when things gradually became very difficult they carried out all aspects of personal care for my mum with great sensitivity so that at all times she maintained her dignity. We were also impressed with the management team who were very professional and helpful. They actively tried to accommodate both my late mum’s needs and the needs of our family during a very difficult time for us all. This has been my only experience of using a home care provider and I really value all that Aberness did to support my parents - both practically and emotionally. They provide a first class service which is very much value for money.

Great friendly service and I would recommend them to anyone looking for care. My son is very happy with the care that’s provided to him and if he’s happy I’m delighted. Aberness Care has been a godsend for us.

Having carers in to attend to Mam has taken a lot of pressure off family. The carers are very professional and caring taking time to have a chat with mam. It helps when it’s mainly the same carers each time and Mam has got to know them.

It is comforting to know that someone comes to assist with personal hygiene and care by someone I can trust and have confidence in. Both carers are friendly and helpful. I am pleased with the level of attention I get from Aberness Care Ltd and their carers.

Thank you Aberness for looking after my dad, the care given was excellent and allowed me a day off which was invaluable. Dad, a shy man, accepted the care given and said the carers were friendly and always looking to help out with other jobs. When I needed to increase the care, Aberness quickly arranged this. I would recommend Aberness for an excellent service.

Reliable, friendly and caring service.

Care provided for my wife is excellent. It has taken a lot of pressure off me and my family.

My carers are so helpful and understanding and I couldn't live without them. They bring a ray of sunshine into the house each day.

Aberness have cared for my auntie for nearly three years. The care and support they have provided have been exemplary. I dont know what we would have done without them. They went over and beyond to make sure all her needs were met. They treated my auntie as if she was part of their family. I will never be able to find the words to express the excellent support they offered me too. Thank you, Aberness, for all your dedication, patience and total professionalism, and most of all, for your listening ear and shoulder to lean on.

Carers are all our diamonds.

They all take great pride in keeping my husband clean and fresh. I couldn't ask for better care.

Excellent care provided for my dad. Carers are so kind and able to deal with anything and still keep smiling whatever they have to deal with. Couldn't ask for better care or Carers for my dad. Always go over and above every time .

Aberness provides the greatest levels of care at home for my mother and support our family on a day-to-day basis. Nothing is ever a problem. The staff are all very pleasant, happy, and friendly and I feel reassured that my mother is treated with the greatest respect and dignity at all times. Thank you all so much. Your services are very much appreciated.

Aberness Care Ltd has been absolutely amazing with the care needs for my Mum and Dad. From the very first conversation with Aberness Care Ltd they totally got what was needed in our unusual setup. Both parents are eighty-seven with significant care needs, both physical and mental, and the staff totally recognised that I needed a break from caring. We appreciate the flexibility with which they support us, often providing cover with short notice, in addition to the regular and amazing holiday respite cover. The carers are professional, friendly, considerate and absolute gems. I cannot thank them enough for the compassion and care they provide to my parents, and the support they provide me. Thank you.

Aberness have provided excellent standards of care since Mum began her contract with them. We are particularly grateful for the flexibility, understanding, and hard work done in preparing for the festive season, to ensure that Mum's care was fully covered. Aberness carers are real diamonds too - they manage to remain professional whilst also being an invaluable part of our family.

I have had a very good experience with my carers since I started with them in 2020. Nothing to complain about, as I have had regular girls for my care.

Have used Aberness for 6 years and very happy with carers, very helpful and considerate.

Generally staff are friendly and we chat. If something extra is needed they will do it for me. Staff are overworked and are often much later than expected in the morning.

I feel this shows a lack of respect for the client. I have never spoken to either by phone or in person with any team leader or management of the company.

I must reiterate that my usual carers are caring and they do try to let me know who’s replacing them on any absences.

Our carers are totally dedicated, reliable and very committed to providing a first-class service to my husband's needs. We count our blessings that we have such caring staff who have such qualities, and are an absolute pleasure to have in our home. They undertake their varied and tasks so willingly and effectively and go the extra mile to ensure that everything is achieved and done before they leave. High praise indeed.