Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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Top 20 award
9.8 101 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.
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Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Brian Kenny (Care Manager)

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (101)

9.8

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.8 (9.839) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 101 reviews.

Overall Experience
  • 83
  • 18
  • 0
  • 0
  • 0
Date Published
  • 101
  • 5
  • 7
  • 19
  • 82
Reviewer Connection to Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
  • 32
  • 31
  • 9
  • 8
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 101, showing 21-40
Review from Helen M (Daughter of Client) published on 18 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First encounter was a daily visit for my mum years ago. The past five years have been involved with many care companies. Again, accessed Bluebird Care as a shortfall on my mum's care package - Bluebird gladly took an evening call. Management of the company, I have found outstanding, ethos, approach
and review process. App is excellent - allows me to check if I need to go into Mum. Staff know Mum well. Always in uniform, smart and tidy and leave the bungalow safe. They know my mum and work with her as she has Alzheimer's and this can often be challenging.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for this superb review. I’m very glad to hear that you are receiving high quality care from us, we always strive to deliver the best care possible.
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Review from C D (Daughter of Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always helpful, kind and understanding of my parents' needs and at the end of a phone if I have a problem and they let me know if they have had to contact other agencies in emergencies when they haven't been able to contact me when I am working.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking the time to write this excellent review, I'm glad to hear that you are happy with the service.
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  • Treated with Dignity
  • Value for Money
Review from V R (Daughter of Client) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say my experience with Bluebird Care for my mother has been amazing. All the carers my mum has liked, so that means they are treating her with kindness and dignity. They have also been very patient and helpful with me as it has been very stressful trying to get everything in place. A
big thank you. Kind regards.
Reply from Jayne Graham, Owner at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for your thoughtful review. We are glad we are able to help and the carers love going to visit your mum.
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Review from Elaine T (Client) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff of Bluebird Care very courteous and helpful.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking time to complete a review, we are happy to hear that you are receiving high quality care.
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  • Treated with Dignity
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Review from Andrew S (Son of Client) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad and I have no criticisms of the first ten months in which the former has received care from Bluebird Care i.e. the period from September 2022 to July 2023. The carer has arrived promptly each day and catered for Dad's needs with great efficiency and professionalism. I know when I leave for work
each morning that Dad will be in safe hands during my absence. We would recommend your firm to anyone.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking time to write this very positive review. I am happy to read that the care your dad is receiving is of the high standard I would expect.
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Review from Patricia S (Wife of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I found I was unable to cope with my husband's personal hygiene needs I called on Bluebird Care who put me on a waiting list. This was not for long as I called them again telling them I'd had enough. Quickly they set up a care plan for my husband. Each visit from a carer can be difficult as my
husband is stubborn and defiant. The carers remain polite and professional and treat my husband with dignity even when he is horrible to them.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking time to review our service. I am happy to hear that you are receiving great care from us and that your husband is treated with dignity and respect.
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Review from Russell C (Client) published on 28 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommended. The teams are always on time and willing to attend to all of my personal needs. They are always pleasant and polite and they always ask me if there is anything else they can do for me before they leave. I feel that we have become good friends in the short time that I have been a
Bluebird Care customer.
Reply from Jayne Graham, Owner at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for your lovely review. It is exactly how all of the carers feel about you. I will share your message with them all.
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Review from C M (Daughter of Client) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have helped to care for my mother for about a year now. The whole team are excellent, they treat my mother very well and communication is excellent. Around Christmas time, Bluebird provided extra care, which was a great help. Thoroughly recommended.
Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Everyone enjoys visiting your lovely Mum. We really appreciate your kind review and will let the team know that you are very happy with the care we give. Thank you.
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Review from Julie W (Daughter of Client) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Bluebird Care have provided excellent care and support for my mother. She has visits three times each week and looks forward to them. The team are caring and encouraging. They show patience and understanding of my mother's needs. In addition, the office staff provide excellent and accurate
support. All in all, I would definitely recommend the director and her excellent team.
Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for your kind review. It is an absolute pleasure looking after your Mum. She is such a lovely lady. I will pass on your comments to our team.
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Review from Lee H (Grandson of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would definitely recommend Bluebird Care to people looking for a carer organisation. Our nana was cared for by Bluebird carers until the time came for her to move to residential care. As a family, we all felt reassured by the daily communication on the app. The carer's genuine concern and positive
regard for our nana were evident in the care notes. We really appreciated the attention to detail, especially the time chatting with her and having a laugh about a soap. The carer's contact certainly contributed to her fulfilling her wish to stay at home for as long as possible. The carers are supported by a dedicated team, if there were any queries or issues with meds, for example, the staff in the office were always helpful, friendly and organised. It gave us peace of mind that the lines of communication were open and that we were all working together for the wellbeing of our nana. Thank you so much!
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for taking the time to write such a fantastic review. I know the carers will miss your Nana very much.
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Review from Fay R (Daughter of Client) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have always been on time, prompt and professional. They always consider Mum and her needs but always ask if there is anything else required to do. Mum is very happy to be in her own home and this is the best environment for her and as a family, we wouldn't be able to keep her at home without
Bluebird carers.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking the time to write such an excellent review. I am very glad to hear that you are happy with the service we provide, our aim is always to deliver high-quality care to our customers.
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  • Treated with Dignity
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Review from M O (Son of Client) published on 28 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until my parents, unfortunately, had to go into residential care they received excellent care from Bluebird Care. This enabled them to stay in their own home for much longer than they would have been, which all of us greatly appreciated. The staff were all helpful, thoughtful and communicative. Thanks
so much.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for your lovely review. I'm very glad to hear that we have provided an excellent service.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G W (Bill) B (Son of Client) published on 4 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
All seems to be going very well since care visits were started a month ago in mid-June 2022. The primary task of this visit is to ensure that Mum's daily medication is being taken; we had noticed that if we could not get to visit her (we're in our mid-70's) any day, the medication was being forgotten.
We are most grateful that the tablet uptake is now daily!
In the light of experience, and being aware of my elderly mother's short-term memory incapabilities, we have recently asked for short hand-over notes to be written up in her house diary, particularly on acceptance or refusal of food preparation. This is most valuable, as it permits us to have an idea of what nutrition my Mum is actually taking (we still try to visit at least every other day, so we also look for other signs: stock levels reducing, packaging disposed of, etc.).
And it seems that Mum is very happy to have these visits from your Bluebird ladies. Thank you.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for taking the time to write this excellent review. I'm glad we have been able to make a difference already and will continue to do so.
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Review from S M (Daughter of Client) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care looked after my dad for 3 months. The carers were always friendly and happy to help. They showed great respect to him and were always patient and calm. Problems were dealt with immediately and the app that they use was a great way for us to see he was ok. Thank you for all your help.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for your excellent review, we are always striving to be the best we can be for our customers.
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Review from D C (Client) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful. No job too small.
Reply from Jayne Graham, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for taking the time to write a review. We are happy to hear you are pleased with our staff and will pass on your comments to them.
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  • Treated with Dignity
  • Value for Money
Review from L H (Daughter of Client) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer comes each week and I can relax knowing my dad will have fun - going out for a day trip or a walk, then helped with lunch. He always looks forward to the visit and after is stimulated to do things around the house.
Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking the time to write this excellent review. We work very hard to keep the quality of care to a high standard.
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  • Value for Money
Review from K B (Son of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care started middle of May 2022. The care plan in place is being followed. Haven’t been present when carers have attended. All going well. The carers are polite and always willing to give assistance. If unsure, there is always someone to speak to.
Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for taking the time to write us a great review.
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  • Value for Money
Review from Deborah W (Daughter of Client) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are friendly and smartly dressed. They have always been punctual and have made my parents feel comfortable in what is always an initial awkward situation having to accept care.
The carers took time to chat to my parents and find out a bit about them and have always been respectful in their home.
Communication with the main office has also been very good and I feel that they are at the end of the phone and will try to accommodate our wishes.
It has been a very good decision to start Bluebird care to help my parents and has given us peace of mind. Would highly recommend them.
Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you for this excellent review, I am always happy to read that customers and their families are happy with our service.
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Review from C N (Daughter of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care provided by proactive staff. Carers are efficient, kind and communicate well with myself and my mother giving us great peace of mind at all times. Any issues are highlighted immediately so they can be dealt with accordingly. Would recommend without hesitation.
Reply from Jayne Graham, Owner at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for your kind words. We are glad to hear you are happy with our service. It is always a pleasure to look after your mother. We will pass your message on to the team.
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  • Management
  • Treated with Dignity
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Review from Christine C (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the service Mam receives from Bluebird Care.
Currently, they only go in two days per week to give me a break and Mam looks forward to their visits. If I have a holiday they go in twice a day every day and they are happy to organise this with a few weeks' notice.
The staff seem
to have a genuine warmth for their customers and each other. I witnessed this at their recent Jubilee celebration.
Thank you, Bluebirds.
Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Thank you very much for your excellent review. I’m so happy to read that your mam is well looked after and that you all enjoyed the Jubilee party.
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 112 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.

Angus

Angus McLellan

Job Title: Company Director Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.

Michelle

Michelle Dodds

Job Title: Operations Director Joined: 2021

Head of Operations and Compliance.

Brian

Brian Kenny

Job Title: Registered Manager Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.

Alison

Alison McMahon

Job Title: Deputy Manager Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.

Sharon

Sharon Hunter

Job Title: Care Supervisor Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.

Sarah

Sarah Doyle

Job Title: Care Coordinator Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.

Amie

Amie Lockey

Job Title: Support Supervisor Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to verify any information. View our terms and conditions. Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has an Enhanced Service - more info.