Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Staff are both friendly and helpful. Very punctual and seemingly competent.

The Bluebird Care team took excellent care of my dad in the last few weeks of his life, they all made him feel independent and listened to. They also asked if I was ok which was above and beyond, thank you all.

After having received care for three/four years now I am completely satisfied with the care now. Have had a few ups and downs and unforeseen circumstances. I have got to know my carers over this time and find them efficient and friendly.

All carers are polite, caring, respectful, use PPE and go above and beyond. Nothing is ever too much.

If I had a relative/family member who needed a domiciliary, I would recommend Bluebird to anybody else; they are excellent. I cannot put into words how extremely happy I am with Bluebird Care North Tyneside and Northumberland. They are an excellent organisation, regardless of other individual opinions. Management will bend over backwards to do what they can for their clients.

First encounter was a daily visit for my mum years ago. The past five years have been involved with many care companies. Again, accessed Bluebird Care as a shortfall on my mum's care package - Bluebird gladly took an evening call. Management of the company, I have found outstanding, ethos, approach and review process. App is excellent - allows me to check if I need to go into Mum. Staff know Mum well. Always in uniform, smart and tidy and leave the bungalow safe. They know my mum and work with her as she has Alzheimer's and this can often be challenging.

Staff always helpful, kind and understanding of my parents' needs and at the end of a phone if I have a problem and they let me know if they have had to contact other agencies in emergencies when they haven't been able to contact me when I am working.

I would like to say my experience with Bluebird Care for my mother has been amazing. All the carers my mum has liked, so that means they are treating her with kindness and dignity. They have also been very patient and helpful with me as it has been very stressful trying to get everything in place. A big thank you. Kind regards.

I have found the staff of Bluebird Care very courteous and helpful.

My dad and I have no criticisms of the first ten months in which the former has received care from Bluebird Care i.e. the period from September 2022 to July 2023. The carer has arrived promptly each day and catered for Dad's needs with great efficiency and professionalism. I know when I leave for work each morning that Dad will be in safe hands during my absence. We would recommend your firm to anyone.

When I found I was unable to cope with my husband's personal hygiene needs I called on Bluebird Care who put me on a waiting list. This was not for long as I called them again telling them I'd had enough. Quickly they set up a care plan for my husband. Each visit from a carer can be difficult as my husband is stubborn and defiant. The carers remain polite and professional and treat my husband with dignity even when he is horrible to them.

Highly recommended. The teams are always on time and willing to attend to all of my personal needs. They are always pleasant and polite and they always ask me if there is anything else they can do for me before they leave. I feel that we have become good friends in the short time that I have been a Bluebird Care customer.

Bluebird have helped to care for my mother for about a year now. The whole team are excellent, they treat my mother very well and communication is excellent. Around Christmas time, Bluebird provided extra care, which was a great help. Thoroughly recommended.

The carers at Bluebird Care have provided excellent care and support for my mother. She has visits three times each week and looks forward to them. The team are caring and encouraging. They show patience and understanding of my mother's needs. In addition, the office staff provide excellent and accurate support. All in all, I would definitely recommend the director and her excellent team.

We would definitely recommend Bluebird Care to people looking for a carer organisation. Our nana was cared for by Bluebird carers until the time came for her to move to residential care. As a family, we all felt reassured by the daily communication on the app. The carer's genuine concern and positive regard for our nana were evident in the care notes. We really appreciated the attention to detail, especially the time chatting with her and having a laugh about a soap. The carer's contact certainly contributed to her fulfilling her wish to stay at home for as long as possible. The carers are supported by a dedicated team, if there were any queries or issues with meds, for example, the staff in the office were always helpful, friendly and organised. It gave us peace of mind that the lines of communication were open and that we were all working together for the wellbeing of our nana. Thank you so much!

Carers have always been on time, prompt and professional. They always consider Mum and her needs but always ask if there is anything else required to do. Mum is very happy to be in her own home and this is the best environment for her and as a family, we wouldn't be able to keep her at home without Bluebird carers.

Until my parents, unfortunately, had to go into residential care they received excellent care from Bluebird Care. This enabled them to stay in their own home for much longer than they would have been, which all of us greatly appreciated. The staff were all helpful, thoughtful and communicative. Thanks so much.

And it seems that Mum is very happy to have these visits from your Bluebird ladies. Thank you.

Bluebird Care looked after my dad for 3 months. The carers were always friendly and happy to help. They showed great respect to him and were always patient and calm. Problems were dealt with immediately and the app that they use was a great way for us to see he was ok. Thank you for all your help.

The staff are very helpful. No job too small.