Bluebird Care (North Tyneside)

Stephenson 5, The Town Hall, High Street East, Wallsend NE28 7AT

Bluebird Care (North Tyneside)
Bluebird Care (North Tyneside)
Bluebird Care (North Tyneside)

Bluebird Care has a national reputation for providing the highest quality care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivery the highest standards of care.

Bluebird Care prides itself on delivering personalized care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to twenty four hours Bluebird Care (North Tyneside) can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care workers undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

Group : Bluebird Care

Person in charge: Lisa Souley (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Staff Languages (other than English): Russian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Bluebird Care (North Tyneside): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.3 Bluebird Care (North Tyneside) has a Review Score of 9.3 (9.333)

The Review Score of 9.3 (maximum of 10) for Bluebird Care (North Tyneside) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (North Tyneside) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Bluebird Care (North Tyneside) is calculated as follows: ( (65 Excellents x 5) + (13 Goods x 4) ) ÷ 78 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Bluebird Care (North Tyneside) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (North Tyneside)?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (North Tyneside)

  • Client / Service User
    9
  • Husband of Client/Service User
    2
  • Daughter of Client/Service User
    1
  • Wife of Client/Service User
    1

All at Bluebird Care are professional, friendly, caring and personable. This is helping my recovery as I get the continuity of experienced trained carers required to help me progress

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Bluebird Care coming in has enabled me to come back home and regain my independence eventually. With the added bonus of the company, the girls provide, they are all good to talk to, being caring and friendly and we always have a laugh.

How likely would you be to recommend Bluebird Care (North Tyneside)? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 09 May 2017:

Thank you for taking time to write this review. I am pleased to read that you are happy with the service we provide.

I am happy with the service. All the girls are excellent and it's great they are doing things for me I can no longer do, the help is great.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 19 Apr 2017:

Thank you for your very positive review, we are glad to hear that you are happy with the service provided by Bluebird Care North Tyneside.

Bluebird Care (North Tyneside) are so reliable and there is always someone else on hand like a supervisor to cover calls. This provides me with great security knowing I won't be left.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 30 Mar 2017:

Thank you for your review we are very pleased to hear that you are happy with the care we provide.

We are very grateful to Bluebird Care for allowing my husband to keep his independence and giving peace of mind for the family. Girls are always keen, professional and friendly.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 09 Nov 2016:

I am very pleased to read that you are happy with the care provided we always aim to offer high quality care to all of our customers.

I am most impressed with the quality of the carers. All likeable and friendly, all extremely pleasant and helpful.

Office staff, always helpful. It is nice to know that in the future, help is always available in the background if I need to increase my calls.

How likely would you be to recommend Bluebird Care (North Tyneside)? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 07 Nov 2016:

Thank you for your review I am very pleased to hear that we are delivering high quality care that you are happy with.

We have found Bluebird to be very professional, punctual, caring, positive and enthusiastic. They provide a friendly and reliable service with a high degree of dedication. Communication and flexibility has been demonstrated to a high level and we are delighted with their service.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 28 Sep 2016:

Thank you for taking the time to write this excellent review at Bluebird Care North Tyneside we work very hard to ensure high standards of care at all times.

The carers are reliable, responsive and listen to requests and are valuable to my family.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 28 Sep 2016:

We are very happy to hear that our service is meeting your expectations.

The professionalism of Bluebird Care is outstanding with what was promised has been delivered and more. To see my wife come out and have that sparkle in her eyes is enormous for all of us. The carers are more friends than anything. Could not fault in any way.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 31 Aug 2016:

Thank you for your review. It makes us very happy to know that your wife is improving with the care we provide.

Summed up in one word "Outstanding". My wife has severe dementia at a very young age. Her needs are unique and challenging in all aspects of care, stimulation and safeguarding. From initial talks with professional approachable management Bluebird Care have gone that extra mile to provide my wife with a dedicated team of carers, who are without doubt a credit to the company and themselves. The enthusiasm and quality of care have had a dramatic upturn effect in both our lives in this very sad and challenging time in our lives. Having had many care providers around the country in the last nine years, Bluebird have been one of a few I have cared to comment on. From the heart "thank you Bluebird Care", may you long continue.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 14 Jun 2016:

Thank you very much for taking the time to write such a fantastic review. We are very proud of the service we provide and clearly it is working well for you and your wife.

My carers are not condescending, they treat me like a friend, they look after all my needs and go above and beyond what is expected of them. They look out for me and make sure I have everything I need. They are punctual and I get the same carers for continuity.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 24 May 2016:

Thank you for your review, we are glad you are happy with our service. Our aim is to keep the quality of care high at all times.

Nice to know i'm not alone and can ring for help if I need it. I know all the carers and supervisors well.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

Julie Mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 21 Apr 2016:

Thank you for your review we are very glad you are happy with our service.

The carers are professional, caring and most certainly friendly and a total joy to see them, make you feel normal and human. Not just a job, they become close friends that you can tell anything to and not be judged in any way. Very supportive in all ways.

How likely would you be to recommend Bluebird Care (North Tyneside)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Julie mclellan, Director at Bluebird Care (North Tyneside) responded to this review on 28 Mar 2016:

Thank you very much for your review. We are always pleased to receive reviews like this as we strive to keep the quality of care very high for our customers. Your comments will be passed on to the Carers

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