Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Suite 5, SV Rutter Business Centre, 126 Great Lime Road, Newcastle upon Tyne NE12 6RU
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9.9 105 Reviews
  • Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham, Newcastle upon Tyne
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.

Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people want and focus entirely on meeting individual needs.

From fifteen minutes to full live-in Bluebird Care can accommodate all care needs from shopping and housework through to full personal care and end of life support.

All of the care experts undergo extensive training in all aspects of care provision and have enhanced disclosure clearance.

Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.75 – £38
  • Weekly Live-in Care Fees: £1600 – £1800

Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.

These prices are only a guideline, please contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to find out the exact price for your requirements.

Contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Brian Kenny (Care Manager)

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (105)

9.9

Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.9 (9.899) out of 10, based on 20 reviews in the last 2 years.
Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 105 reviews.

Overall Experience
  • 87
  • 18
  • 0
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Date Published
  • 105
  • 6
  • 9
  • 20
  • 85
Reviewer Connection to Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
  • 33
  • 31
  • 11
  • 9
  • 6
  • 4
  • 2
  • 1
  • 1
  • 1
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  • 1
  • 1
  • 1
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Total of 105, showing 81-100
Review from S C (Daughter of Client) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Bluebird's who visit my mum every day are so professional and efficient yet so friendly and caring. They take time to chat as they carry out their work and always ask if there is anything else they can do to assist.
We have already recommended the Bluebird service to friends and know they have
taken up our suggestion. Definitely highly recommended.
Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your excellent review, we aim to provide an excellent service and it seems we are delivering exactly that.
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Review from M C (Client) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird carers enable me to live in my own home and maintain an element of independence. They provide physical care and carry out domestic activities which I find difficult at times to complete on my own. Socially, they help me stay 'tuned-in' to the world with conversation and daily updates on the
world outside.
Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review, we are extremely glad to hear that you are happy with the service we provide.
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Review from S T (Daughter of Client) published on 24 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely review carried out by the support worker who listened carefully to the concerns we had.
Very supportive and positive that issues could be addressed to everyone's satisfaction. Thank you.
Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for completing a great review for you., I'm glad to read that you rate our care as excellent.
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Review from Robin F (Son of Client) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring company. All staff very pleasant and helpful.
Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review I'm glad we are delivering the high standard of care you deserve.
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Review from S A F (Daughter-in-law of Client) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thorough, competent, caring.
Reply from Julie McLellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review. We are always glad to hear that customers are happy with our service.
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Review from L M (Niece of Client) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our aunt is delighted with the service of Bluebird Care (North Tyneside). They are kind, caring and extremely considerate. Her main fear is that they might stop coming! Thank you, Bluebird!
Reply from Julie McLellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review. I am glad you are happy with our service.
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Review from Janet M (Daughter of Client) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with Dad's care.
Reply from Julie Mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review. We are glad you are happy with the care provided for your Dad.
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Review from A D (Client) assisted by family/friend published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service by dedicated people. There is always someone available at the other end of the telephone. I can thoroughly recommend this service.
Reply from julie mclellan at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your lovely review we are happy that you regard our service as excellent and your thoughts will be passed on to all of the team.
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Review from Gillian H (Daughter of Client) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely happy with the care and expertise which the carers provide. We have found that they are well trained, very caring and helpful. It gives me as a daughter a lot of help and peace of mind. Thank you.
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Review from Malcolm M (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers are without exception conscientious and hard working. They are happy and humorous. I am glad to have chosen Bluebird Care (North Tyneside).
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Review from Carly F (Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are kind and helpful.
Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review we are glad that you chose us and we are delivering excellent care.
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Review from M C (Wife of Client) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care staff have been friendly and professional. Nothing has been too much trouble to make my husband feel at ease.
Reply from Julie McLellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review. We try very hard to keep the quality of Care high.
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Review from Margaret H (Client) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had Bluebird Care North Tyneside for three years now and have always found them kind and caring.
They always treat me with respect and are willing to do anything I ask. I enjoy having someone to talk to.
Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review I am very happy to hear that you are pleased with our service.
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Review from Gillian C (Client) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having my carer help me with my difficulties getting out and about and she also helps me when I'm having a mental breakdown she calms me down I am grateful for your help and support throughout.
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Review from Tony C (Client) assisted by family/friend published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All at Bluebird Care are professional, friendly, caring and personable. This is helping my recovery as I get the continuity of experienced trained carers required to help me progress
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Review from Susan J (Client) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bluebird Care coming in has enabled me to come back home and regain my independence eventually. With the added bonus of the company, the girls provide, they are all good to talk to, being caring and friendly and we always have a laugh.
Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for taking time to write this review. I am pleased to read that you are happy with the service we provide.
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Review from Michael M (Client) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the service. All the girls are excellent and it's great they are doing things for me I can no longer do, the help is great.
Reply from Julie Mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your very positive review, we are glad to hear that you are happy with the service provided by Bluebird Care North Tyneside.
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Review from Mary S (Client) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am most impressed with the quality of the carers. All likeable and friendly, all extremely pleasant and helpful.


Office staff, always helpful. It is nice to know that in the future, help is always available in the background if I need to increase my calls.

Reply from julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for your review I am very pleased to hear that we are delivering high quality care that you are happy with.
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Review from Antony C (Client) assisted by family/friend published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Bluebird to be very professional, punctual, caring, positive and enthusiastic. They provide a friendly and reliable service with a high degree of dedication. Communication and flexibility has been demonstrated to a high level and we are delighted with their service.
Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamThank you for taking the time to write this excellent review at Bluebird Care North Tyneside we work very hard to ensure high standards of care at all times.
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Review from Joanne R (Daughter of Client) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are reliable, responsive and listen to requests and are valuable to my family.
Reply from Julie mclellan, Director at Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamWe are very happy to hear that our service is meeting your expectations.
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  • Treated with Dignity
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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.899 for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is calculated as follows: ( (108 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.899
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (10)

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Meet the Team (8)

Julie

Julie McLellan

Job Title: Company Director Joined: 2012

Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.

Angus

Angus McLellan

Job Title: Company Director Joined: 2012

Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.

Michelle

Michelle Dodds

Job Title: Operations Director Joined: 2021

Head of Operations and Compliance.

Brian

Brian Kenny

Job Title: Registered Manager Joined: 2023

Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.

Alison

Alison McMahon

Job Title: Deputy Manager Joined: 2024

Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.

Sharon

Sharon Hunter

Job Title: Care Supervisor Joined: 2022

Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.

Sarah

Sarah Doyle

Job Title: Care Coordinator Joined: 2022

Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.

Amie

Amie Lockey

Job Title: Support Supervisor Joined: 2023

Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to verify any information. View our terms and conditions. Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has an Enhanced Service - more info.