Staff always helpful, kind and understanding of my parents' needsC D(Daughter of Client/Service User)
Staff always helpful, kind and understanding of my parents' needsC D(Daughter of Client/Service User)
Bluebird Care has a national reputation for providing the premium care and has grown and grown. Bluebird Care is now one of the largest private providers of care at home in the UK and they take great pride in delivering the highest standards of care.
Bluebird Care prides itself on delivering personalised care and supports the implementation of personal budgets and choice; they are passionate about delivering the care that people...
Care Provided by Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £33.75 - £38
- Weekly Live-in Care Fees: £1,600 - £1,800
Our fees vary depending on the duration of the visit and location. This can be discussed at assessment with our senior team. to find our which of our options works best for you or your loved one.
Contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
-
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Bluebird Care
- Private Owned
Person in charge
- Brian Kenny (Care Manager)
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham Reviews (106)
Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has a Review Score of 9.9 (9.868) out of 10, based on 16 reviews in the last 2 years.
Over all time Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has 106 reviews.
Efficient service, caring and professional. Good communication with client and family when needed. I feel confident that my father is cared for and treated well and with respect at all times which in turn helps me too. My father speaks highly of all of the carers and although he is still independent in that he can do most things for himself, it is the fact of knowing there are carers helping him maintain his independence whilst also providing a good level of care that makes my father and I feel grateful for the service.
Thank you for taking the time to give us such an excellent review we appreciate the feedback very much.
Bluebird has provided daily care for my Aunt since the Autumn of 2019, with which as a family we are 100% satisfied. Especially given the difficulties created by the on-going health crisis. Without this support my Aunt would be unable to continue living in her own home; something which she is determined to do.
Thank you for your excellent review, helping people stay independent whilst delivering high-quality care is our main aim.
I have noticed they are always on time to assist my mum. They arrive early in the day but the carers are so upbeat and chat away while they help her.
Thank you for your review, it is good to hear that you are happy with the service we are providing.
We have now had the carers for a month and we are both extremely happy with their service. They are punctual, thoughtful, kind, considerate and professional. We are kept fully informed and up to date with any changes and they are helpful, contactable and accommodating to our requirements. I would not hesitate to recommend Bluebird Care.
Julie McLellan
I always feel like my grandmother is being well looked after. Her home is immaculate and she enjoys the company of the carers. They keep me updated and I know that someone is taking an interest in her wellbeing.
Thank you for your review, I am glad to hear that you are happy with the care we provide for your grandmother.
Staff are always very helpful, and they arrive on time. They report back any problems which are relayed back to us with possible solutions. We are very happy with the care provided. She sometimes makes a comment about her meals not being cooked as she would cook them but she doesn't usually tell them beforehand how she wants them done.
Thank you for your excellent review, we strive to provide excellent care to all of our customers but its always good to hear that we are delivering this.
Don't feel like carer - have become very good friends, and will do anything for me.
Thank you very much for your kind words. We will pass the message on to the team.
She always tells me how lovely they are; that's all that matters to me.
No complaints.
Thank you very much; it means a lot. We will pass your comments to our lovely care assistants.
I enjoy the visits to me and my husband by the Bluebird staff. They are professional in everything they do and are well trained.
Thank you for your kind words. It is good to hear the staff are maintaining high standards of care. We will pass the message to the team.
A good relationship with the team and managers. Communication between family and the team is good, and any concerns we have are dealt with promptly. Likewise, if the staff are concerned or Mum’s needs change, we are contacted to discuss how best to deal with the situation. This open dialogue has been hugely beneficial to Mum’s wellbeing.
Mum is 98, and Bluebird Care has played a significant role in helping her to stay in her own home.
I would have no hesitation in recommending the team.
We are delighted to hear that we are helping to keep your Mum at home. Thank you so much for writing this lovely review, and we really appreciate the fact that you would recommend our company. We will pass the message on to the team.
Excellent level of care provided by friendly, efficient, professional, well-trained staff. Always pleasant and cheerful, nothing is too much trouble.
Thank you for taking the time to write such a kind review. We are delighted to hear that our lovely staff are working to such a high standard and that you are happy with our service.
I was satisfied with the excellent care they provided in a friendly manner.
I would definitely recommend Bluebird Care North Tyneside.
Thank you for your very complimentary review. I’m glad that you are happy with the service provided.
Blue Bird became like friends to me, my mam and our family. They were extremely reliable and made my mam feel comfortable, happy and looked after. The girl's attention to detail with Mam was fantastic, and they went above and beyond for her and our family. I am so grateful for the care they gave Mam in her last years, which enabled us to stay close to her in the comfort of her own home.
It was a privilege to care for your mam and enable her to stay independent and so close to her family. You all felt part of our Bluebird family and we valued the years that we cared for her.
By choice, my widowed sister who has dementia lives in her own home. She is in the North East of England. Her family is in the North of Scotland and her remaining friends are too infirm to visit. Bluebird Care is now her family, providing a service that is second to none. They take her shopping once a week, take her to appointments, clean her house, and with three visits a day she never spends a day on her own. They liaise with the GP and other professionals dealing with her health needs. All staff is well trained, patient, caring, and helpful. They provide excellent monitoring and feedback, giving me peace of mind.
Thank you very much for your lovely review. We are very happy to hear that you feel confident that we are providing excellent care for your sister.
The management of Bluebird Care Durham North are very capable and considerate to clients and staff. Care is taken in selecting carers, training them and ensuring they give top quality service and display a high quality of empathy to their client.
Thank you very much for your kind review. We work very hard to maintain a high standard of service for our clients so it is lovely to see that you are happy with all elements of the care we give.
The professionalism and standard of care provided for exceeds expectations. The lovely people of Bluebird Care Durham North, are prompt, professional, reliable, considerate, caring individuals who provide the highest standard of care to my mum.
Thank you for your lovely review. It is greatly appreciated and we will pass your comments on to the girls.
I am receiving the best care and support by all members of the team at North Tyneside, Bluebird Care. Everyone I have come into contact with at Bluebird have always been kind and considerate, good-humoured and caring. Long may it continue.
Thank you for your review I am very glad that you are happy with the quality of care you are receiving.
Delighted with the standard of care, support and managerial back up provided. The use of the app also allows me to see my mother's care at a distance which helps give me peace of mind about the care provided. I have found the staff to be very caring and while my mother can be difficult at times with her dementia they deal with her mood swings in a very professional manner. The carers take time to provide the best care they can in my mother's home.
Thank you for your excellent review, We always aim to provide high-quality care and your review confirms that we are achieving that quality thanks again.
Very happy with the care from Bluebird Care.
Thank you for your excellent review, we aim to keep our quality high at all times and it appears this is certainly the case.
Health has improved so appreciate help. Nice friendly staff.
Thank you for taking the time to write this review. We are pleased that you are happy with your care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 October 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham.
Awards / Recognitions (12)
- Recipient: Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamDate: Friday 29 May 2026
- Recipient: Bluebird CareDate: Friday 29 May 2026
- Recipient: Bluebird Care North Tyneside, North Northumberland, Sunderland & North DurhamDate: Friday 30 May 2025
Meet the Team (8)
Julie set up Bluebird Care North Tyneside 11 Years ago with a clear vision, to provide a high-quality care service to be proud of. Julie said "Over the 11 years we have gone from strength to strength ensuring that our care provision is the best it can be" We employ the very best care assistants to deliver the best care.
Angus, with his extensive experience in the NHS and private practice, brings his clinical expertise to the team. His background in care services for older people helps Bluebird Care navigate the complexities of the healthcare system and ensure that customers receive the best possible care.
Head of Operations and Compliance.
Brian has a diverse career background, including roles in the British Army and healthcare management. He has experience in providing support to brain injury survivors and has held leadership positions in various healthcare organisations.
Alison has over 20 years of experience in management and staff development. She has worked in various roles within the care sector, including as a support worker and Registered Manager. She has gained knowledge in a wide range of medical conditions and is committed to providing premium care.
Sharon joined Bluebird Care in January 2022 and has quickly progressed through the ranks. She was promoted to Support Supervisor in February 2022 and then to Care Supervisor in July 2023. Her role involves supporting staff to deliver the best possible care, conducting spot checks and medication observations, and developing training programs.
Sarah joined Bluebird Care in January 2022 as a Carer. She was promoted to Support Supervisor and then Care Coordinator, where she is responsible for handling rotas, coordinating care expert assignments, and assisting staff and customers with inquiries.
Amie joined Bluebird Care in 2023 as a Care Expert and has rapidly risen through the ranks. She was promoted to Team Leader and then Support Supervisor. In her current role, Amie trains and supervises staff in the field, delivers care according to Bluebird Care standards, and also works part-time in the office.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham to verify any information. View our terms and conditions. Bluebird Care North Tyneside, North Northumberland, Sunderland & North Durham has an Enhanced Service - more info.