Home Instead (Basildon)

Home Instead carried out an excellent review of my mother's needs and suggested an appropriate care plan to ensure she was safe. I would highly rate the quality of care my mother receives as well as the excellent customer service whenever I need to make changes to the plan. The carers spend quality time with my mum getting to know her and her needs. They are all happy, caring and very professional. I've been very impressed by how they raise concerns and act on these very quickly. I can highly recommend this company.

Built nice relationship since commencing service and happy to extend our usage.

They were able to set up care for my mother at very short notice. The home assessment was thorough and all our questions were answered. A detailed care plan was developed. Despite the short notice we met the carer before she started and felt reassured. It is early days but so far we are very happy with how things are going and my mother now has the support she needs for showering and dressing.

I send a thankyou to them all for giving me peace of mind with all that they do.

Home Instead provided us with a superb carer to take my husband with dementia to snooker. They matched him up with the perfect person who treated him with dignity and respect. Unfortunately my husband has now digressd so cannot use the service but I would have no hesitation recommending this company. Very professional indeed.

Thank you.

Thank you

I highly recommend Home Instead Basildon, they have been so supportive, kind and friendly, could not have asked for better. From the initial meeting, putting a plan in place and then meeting the wonderful carers made my sister and I feel comfortable that our mum would get the best care and she has, they have been amazing with her. Thank you all so very much.

Despite Social Care telling me to find a cheaper care provider so I could get more hours (yes that really happened)!. I will be sticking with this organisation, staff are well trained and understand their role with the person who they are caring for.

We have been using Home Instead for daily care for dad for some years and the service they have provided has been fantastic. From dealing with the office staff/managers to the individual carers there have never been any issues and they all provide an excellent service and all of them really care about their clients. I would highly recommend them.

Overall I have been extremely pleased with the quality of care and support dad and myself have received. Thank you.

Cannot thank the carers and office staff enough for their quick actions when my mum had a couple of falls, Their professionalism and care shown to my mum was exceptional, They always put her needs first, would highly recommend this care company for your loved ones

My mother's carers are good, polite and caring. We sometimes have problems with the arrangements for her care visits due to staffing difficulties. But most of the time her visits are at the preferred time.

Like any service it hasn't always been smooth running, particularly in the winter when staff sickness happens, however, this has usually been resolved by office staff communicating with myself in a timely manner. Liaising with office staff is easy and queries answered promptly. Overall a very good service is provided. Thank you Home Instead.

Great service. Mum really enjoys the company and it's great that they help with things that she either might struggle to do, or forget to and that I know that someone is there to check on her, when I'm not able to.

Dad has dementia and as such is confused but has accepted the carers to talk to.

Home Instead have been supporting my parents for almost a year, providing my dad with much needed respite as my mum has Alzheimer's and Vascular dementia. My parents have built a really good relationship with the carer and my mum considers her a very good friend, which is lovely and means we do not have to worry about mum and dad, and can go out with peace of mind. The service is reliable, supportive and essential for us and we couldn't be without it now. I am so grateful to the team.

Both parents have had their health challenges including a broken ankle, broken hip with mixed dementia in the mix. The carers, office support and manager have been a constant, reliable support throughout this time. Always capable and totally professional in their approach. I feel that they go above and beyond and I will be forever grateful to them. Just knowing that they are going in to visit on a daily basis means that we have that additional peace of mind which has made such a difference especially with our own pressures of work and family commitments. Keep doing what you are doing as you are a fantastic team.

Home Instead have been providing care for my mum over four days a week, since the beginning of September. The care professionals who have assisted Mum have been brilliant! They have certainly made a difference to the quality of her life and of course, they have been invaluable in regards to easing the pressure and stresses felt by my sister and myself, when due to work and our own family commitments, we've been unable to be there for Mum during the days mentioned. They provided a wonderful service, thank you so much.

Home carers are in on the most part very caring and attentive, possibly some more training for some new staff until they adapt to the client, not sure if one shadowing is always sufficient. But overall the carers are excellent.

After suffering a brain haemorrhage, my mum was unrecognisable. Her personality had completely changed. She was angry, and irrational and suffered from severe anxiety. We tried other care companies with no success until we found Home Instead. Finally, a care company who stay the full-time; who build relationships and have patience. They've been really flexible and we're so grateful.