Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.9 113 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Weekend Charges are enhanced fees are an additional £1

These prices are only a guideline, please contact Caremark Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Holmes (Registered Manager)

Caremark Plymouth Reviews (113)

Total of 113, showing 1-20
9.9

Caremark Plymouth has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark Plymouth has 113 reviews.

Overall Experience

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Date Published

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Review from J O (Client) published on 2 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank Caremark over and over again for what they have done for me. I have lovely carers, who make me feel so calm, not at all embarrassed with my showers and every thing else they do for me. I couldn't do without them.

Reply from Graham Livingston, Director at Caremark Plymouth

Thank you for your kind words and positive feedback

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Review from Brian D (Husband of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had no reason to disagree with the high communication we received since we chose Caremark to provide care for my wife some two or more years ago. The quality of the various individuals who have cared for my wife have been exceptional.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from M S (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Get me out of bed, to loo and then to bathroom and wash then bring me breakfast downstairs and give me medicines. They give me lunch and tea and then get me ready and help me get into bed ready to sleep. Their organisation and care is of the highest and has helped me continue living comfortably, alone
in my own home.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from S B (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care is very good, I get treated with respect.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from M K (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the Caremark people because they care about you.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from A W (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so safe and confident with my carers. All of them I can tell them how I feel and they listen to me. I have every respect for them.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from S P (Partner of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care.

Reply from Graham Livingston, Director at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Review from J E (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to send in your feedback.

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Review from J G (Client) assisted by family/friend published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very considerate staff, caring and attentive, knowledgeable, well presented, willing and able to cover my care daily.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to send in your detailed feedback. We really appreciate the positive comments.

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Review from David H (Son of Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Carers friendly.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to send in your feedback.

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Review from Joyce C (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very comfortable with them, they let me go in my own time. They are brilliant, I could not manage without them.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Management

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Review from R G (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to send in your feedback. We really appreciate the positive comments.

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Management

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Review from K B (Client) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rating section speaks for itself.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

A short review but says it all about the service they receive.

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Review from R L (Son of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark is very caring and efficient when looking after Mum. Have had other care firms in the past and they don't come close to them.

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Review from Pamela M (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with Caremark, everything is excellent, the staff are lovely and very kind, everything about my care is very well organised. I am so grateful to all the staff I see, and the office staff I speak to. I do not know how I would manage without them.
Thank you so much for everything you
do for me.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Amazing review thank you so much for taking the time to submit this review

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Review from F M (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two members of staff who are excellent and always go above and beyond for my dad and I tell them this regularly, but also there are at least two that do the bare minimum and are basically lazy. Thankfully, they are not there so often. The other carers who come in are generally good and do
their job efficiently. I have made the office aware of the fact that the lady who comes in last thing seems to please herself when she arrives and is paid for 30 minutes but is usually there only 10-15 mins. The office staff are always very pleasant and helpful.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

We appreciate your honest feedback and the concerns you mention will be looked into.

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Review from Ann W (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What more can I say? It's excellent!

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking time to complete this review.

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Review from Julia K (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care that was given to my mother in the last couple of years of her life. She was able to remain in her home until near the end with the kind attention from her carers. We were always kept up to date with any concerns from the carers and had prompt response to anything we needed
sorting. She had a regular team taking care of her which enabled us as a family to become familiar with who was assisting her. Both carers and office staff went above and beyond to support us through a difficult time.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for your kind words about the service you received from Caremark.

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Review from Jack C (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Caremark (Plymouth) to support me by way of my NHS continuing funded care and support package, they have been ultra-professional from day one and continue to be so to this day, seven and three-quarter years later. Their involvement and that of their specialist team of brilliant carers have
been life-changing for me, in fact, it is clear that without their involvement, care, support and thoughtfulness, I (their client) would not be alive today.
I am forever in their debt and wish to put upon the record that I would recommend Caremark (Plymouth) to anyone who has the misfortune to need 24-hour, round-the-clock, specialist care and support. To Caremark (Plymouth), I say thank you so much.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for providing such positive feedback about the care you receive from Caremark.

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Review from M F (Son of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers to be very efficient and caring with my mother. They have a very good bedside manner.

Reply from Karen Holmes, Care Manager at Caremark Plymouth

Many thanks for taking the time to provide feedback.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Caremark Plymouth is calculated as follows: ( (102 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Frequently Asked Questions about Caremark Plymouth

What Type of Services does Caremark Plymouth offer?

Caremark Plymouth offers Home Care.

How many Carers does Caremark Plymouth employ?

Caremark Plymouth employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Plymouth to verify any information. View our terms and conditions. Caremark Plymouth has an Enhanced Service - more info.