Caremark (Plymouth)

Falcon House, Eagle Road, Plymouth PL7 5JY

Caremark (Plymouth) provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark ( Plymouth) has been rated as 'outstanding' by CQC Report published on the 2nd April 2019

Group : Caremark

Person in charge: Karen Holmes (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Fees Guide: From £19/hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Plymouth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.9 out of 10 for Caremark (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 66 Reviews over all time. This Average Rating is also the rating value for Caremark (Plymouth) in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Caremark (Plymouth) is calculated as follows: ( (356 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 396 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3.00 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3.00, 2nd = 0.50, 3rd = 0.50, 4th = 0.25, 5th = 0.25, 6th = 0.10, 7th = 0.10, 8th = 0.10, 9th = 0.10, 10th = 0.10) ie an Home Care Agency needs 10 Reviews to receive the maximum score of 5 points.

    If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Caremark (Plymouth) is based on 34 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.50 + 0.50 + 0.25 + 0.25 + 0.10 + 0.10 + 0.10 + 0.10 + 0.10 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Caremark (Plymouth) has a Review Score of 9.9 (9.896) out of 10 and an Average Rating of 4.9 out of 5 from 66 Reviews over all time

Average Ratings

  • Excellent
    60
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Plymouth)?

  • Extremely LIKELY
    60
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Plymouth)

  • Client / Service User
    38
  • Daughter of Client/Service User
    8
  • Son of Client/Service User
    7
  • Wife of Client/Service User
    5
  • Husband of Client/Service User
    4
  • more

Since 14th January 2019, all carers who have been allocated to me have been more than excellent they are cheerful, respectful and bend backwards to do anything for me. With them doing their jobs makes my day I have no complaints.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My review is my dad is happy so I'm happy.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

I am very pleased with all the care I receive and the girls are great and nothing is too much bother for them.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

I feel that all of the carers without fail could not be more caring for my father than they would be if he were their father.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very happy with Caremark. Dad is delighted with all his carers. So friendly and helpful. Haven't encountered any problems and minor issues dealt with promptly. Happy Dad - happy family!!

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I find the care and consideration given by Caremark has been excellent.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Carers are kind, helpful and they are very knowledgable about the people they are for.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Very pleased with the service.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have had carers up and down the country now for 6 years and by far and away Caremark (Plymouth) are the best and most professional I have dealt with - top marks.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am pleased and very happy with the care I receive from Caremark, always polite and clean with appearance are the carers. From the office staff to carers I say thank you so much for caring for me.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Carers twice a week to bathe dad who has Alzheimer's. Carers are very efficient, they are very kind and caring in the way they treat dad ensuring good personal hygiene. Carers are very patient and explain what's happening if dad is having a confused day. Everything left clean and tidy in the bathroom. Excellent service.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I get carers every day from am to pm, seven days a week. They do all the little things that I am unable to do as I am wheelchair bound.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Excellent service - any difficulties are dealt with immediately. - any changes they inform us immediately.
Happy with timing of visits. All the carers are considerate and thoughtful.
'Stand ins' are just as lovely and make sure they understand your needs.
Office staff are friendly and helpful and nothing is a nuisance.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Carers are very good and excellent.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very positive experience.
Conscientious carers.
Open and easy way to communicate.
Staff are all positive with any questions.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

Very happy with the care workers and office staff. Very friendly and helpful. Would definitely recommend them.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I find them all lovely and caring, I can't thank them enough. I look forward each day when they come into me.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Very helpful I would be housebound without the availability of a car.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers are lovely and helpful. The office are willing to help if you have a problem.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

From day 1, carers and management have been very professional and friendly. Mum was reluctant at first to accept the carers but now she looks forward to their visits and calls them her friends. We are relieved as a family that mum is in safe, caring professional hands.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My husband is taken out weekly for lunch and shopping he really enjoys his trip. His carer is extremely good with him she goes above and beyond he is really comfortable with her and I trust her with him completely. It's very good to feel I can let him go out and not have any worry about him.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I think they are excellent.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very happy with the care.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Care very good and carers very kind and helpful and always on time and cheerful.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

All excellent and very friendly. Treat my wife with dignity.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Made me feel more able to make use of carers. Made me feel confident in knowing I have the right care in place and that any extra needs will be dealt with by the relevant organisation. Made me feel very comfortable.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The standard of care is excellent.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mum has two main carers who provide my mum with excellent service.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very happy with the service I receive. The carers are very kind and we enjoy our time together.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My carers are excellent.

I could not do without them.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have found Caremark (Plymouth) very understanding. If I have any problems, I talk to them and they help me. I have very caring carers and they are always ready to help. We usually end up laughing which I think is a good remedy.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been very pleased with the care I have received from Caremark and would highly recommend them. I have been treated with kindness and dignity.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Caremark are an excellent care provider. The carers are reliable, caring and always willing to help.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very good review and wonderful carer tp take me shopping. Nothing is too much trouble and assists constantly. No complaints at all, in fact, I look forward to her visits.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am so pleased with the regular carers you are sending to me now. As one gets older, it's nice to see regular care attending to me. Yes, I am only 96!

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark (Plymouth) for me is peace of mind. The carers who visit my mum are very caring and professional. They attend to my mum with great dignity. Nothing is too much trouble and they take her out in her wheelchair and sometimes the care. I would happily recommend Caremark (Plymouth). Excellent service.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am very pleased and happy with the care and the carers, they really look after my health and interest, They won't let me carry anything downstairs and make sure I use both handrails to go up and down the stairs. Thank you, one and all.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark (Plymouth) has the best carers we have had. They are always on time and very good at their job.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service provided has been excellent and the support during difficult times has been first class. Staff have been very sympathetic, understanding and helpful at all times.
Thank you to all office staff as well as the caring angels.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

We have found that all the carers from Caremark have been warm and kind and highly professional in their care.
We are so glad that we chose Caremark, after a friend's recommendation, and always look forward to a member of their staff coming.
We are very satisfied with the standard of care.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My mother has had care from Caremark since August 2016.
In that time we have been perfectly happy with all aspects of it.
The continuity of the carers is brilliant and they are extremely helpful, professional and friendly.
The whole team are the same.
Administration and office staff are extremely helpful and no query or problem is too much trouble for them.
I would not hesitate in recommending Caremark to anyone in need of care.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The care that my father in law received was first class. He really looked forward to their visits.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The review was done very well, no complaints, only praise for the carers of Caremark, they do a fantastic job. My father loves them all. Highly recommended.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am completely happy with the service. My carer is first class she will so anything that I want her to do, I get on so well with her she is si kind and helpful. Caremark are very efficient. Couldn't wish for any better,

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very happy with all that is in place.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

All the care package has been excellent. I like the continuity of the carers. I would be very happy to recommend the company to anyone.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I was quite happy with the help when it was needed and would have your help again if needed in the future.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

From the very start of my service from Caremark I have found them very helpful. I have a lot of hospital appointments, some are at very short notice, but the office staff have always managed to accommodate my needs and never make me feel like I am a pest.
I have had 4 main carers and only have had different carers when my visit times have been changed, usually by myself, but the office have often called me to let me know if there is a change of carer. Everyone I have met so far has been so smart, and makes me feel at ease.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Ever since we have been with Caremark we have been very pleased with the service. Always on time with visits. Extra visits if needed are no problem at all. We have been with a few care firms and Caremark are by far the best.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The service is very good.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Caremark provide two carers to support my dad when I am overseas. I feel 100% confident with their service, especially knowing they will ring or text me if they have worries. I can trust that dad is getting his medication, good meals, and he enjoys their company. His apartment is spotless. They are very flexible in relation to my dates abroad. A very friendly and reassuring service, at a very reasonable cost.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A very smooth transition to Caremark, no problems with any section. The carers know their job and carry it out excellently and I would highly recommend the company to anyone.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Really happy with Caremark, impressed with the quality of care. All carers are excellent, no problems with anything.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I was with another care company for 4 years when Caremark took over my care. All of the carers I had at the other company came over to Caremark due to the previous company closing. Caremark took the customers and carers at short notice and kept my package of care and my carers the same. I'm very happy with all the help I get.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Graham Livingston, Managing Director at Caremark (Plymouth) responded to this review on 26 Apr 2016:

Thank you for your kind comments, and it's great to know that it was a smooth and seamless transition to Caremark.

Very happy with all the girls.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

They are all cheerful and helpful. I'm always pleased to see them, always helpful and friendly.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The carers who assist mother are both caring, kind and professional in every way with attention to detail surrounding mums care and security within the home.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I found all the carers to be flexible and caring and kind. They still give me independence and don't take over tasks that I can manage, help me maintain as much independence as I can., they are more than willing to carry out other tasks. I've been very pleased with all the care I've received, office staff are very helpful when I need to ring for anything. I am registered blind and carers help me sort out a lot of things.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very happy with Caremark. Carers are very efficient and friendly and couldn't wish for any better, I am so pleased.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have no problems at all, Caremark has always been very helpful, all the girls i have had have been really nice and helpful. No problems contacting the office. I cannot fault Caremark and their staff at all, i have been with Caremark from the start and have been very helpful.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

As of yet 100% happy with all aspects of my care.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

I have been with Caremark for nearly two years and have found their overall understanding of my needs have been very good. The only thing i have to say on the negative side is that i do appear to have a very high turnover of staff which can be rather stressful at times.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

10/10 very good.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

We have been so pleased with the quality of service. The girls have all been well trained, are pleasant and happy, in fact it is a joy to have them in our home. My husband looks forward to his daily help with showering. My eyes are failing and I most certainly would ask Caremark to help me as well as they continue to help my husband.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

A very attentive first meeting paved they way for an excellent start to my care programme. I feel at ease with the personnel provided and assured that I will continue to receive the best care from each carer attending.

How likely would you be to recommend Caremark (Plymouth)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

From the very first enquiry phone call Caremark have been excellent. The communication is efficient and reassuring. The carers and management are outstanding is their attention to detail and quality of care. My dad was relocated from the Midlands and Caremark have been amazing in helping in this transition. He has blossomed in their care. The carers delight in his progress. They demonstrate a genuine interest in his well-being and care. As a family we are all delighted with Caremark and the support and dignity it offers. My dad is now in a nursing home, on admission to hospital everyone commented on how well cared for he was.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Submit a Review for Caremark (Plymouth)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. The review MUST be input and submitted by you, using your own personal email address (the email address of other people or also of the home care provider will not be accepted). Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published.

Your Review & Rating

This information will be published on the website, the home care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to home care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)
Your review must be about a service provided within the last 12 months.

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

January 2019

Mark of Excellence Award

Recipient: Caremark (Plymouth)

Date: Friday 25 Jan 2019

more details

September 2018

Homecare Coordinator 2018

Recipient: Caremark (Plymouth)

Date: Saturday 22 Sep 2018

more details

Innovation in Technology

Recipient: Caremark (Plymouth)

Date: Saturday 22 Sep 2018

more details

January 2018

September 2017

Dementia Quality Mark

Recipient: Caremark (Plymouth)

Date: Saturday 30 Sep 2017

more details

Innovation in Quality Assurance

Recipient: Caremark (Plymouth)

Date: Saturday 30 Sep 2017

more details

Innovation in Dementia Care

Recipient: Caremark (Plymouth)

Date: Saturday 30 Sep 2017

more details

January 2016

Job Vacancies