Caremark (Plymouth)
Caremark (Plymouth)
Caremark (Plymouth)

Caremark (Plymouth) provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach, while allowing individuals to live in safety and comfort. Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Group : Caremark

Person in charge: Karen Holmes (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 100

Fees Guide: From £17/hour

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Plymouth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.9 Caremark (Plymouth) has a Review Score of 9.9 (9.902)

The Review Score of 9.9 (maximum of 10) for Caremark (Plymouth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Caremark (Plymouth) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.902 for Caremark (Plymouth) is calculated as follows: ( (212 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Caremark (Plymouth) is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Plymouth)?

  • Extremely LIKELY
    36
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Plymouth)

  • Client / Service User
    23
  • Son of Client/Service User
    5
  • Daughter of Client/Service User
    3
  • Wife of Client/Service User
    3
  • Husband of Client/Service User
    2
  • more

I am very happy with the service I receive. The carers are very kind and we enjoy our time together.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are excellent.

I could not do without them.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found Caremark (Plymouth) very understanding. If I have any problems, I talk to them and they help me. I have very caring carers and they are always ready to help. We usually end up laughing which I think is a good remedy.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are excellent - I can't say how much of a caring service I've got. The only thing I can't guarantee is to get the people to get accustomed to and really like.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have been very pleased with the care I have received from Caremark and would highly recommend them. I have been treated with kindness and dignity.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Caremark are an excellent care provider. The carers are reliable, caring and always willing to help.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very good review and wonderful carer tp take me shopping. Nothing is too much trouble and assists constantly. No complaints at all, in fact, I look forward to her visits.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am so pleased with the regular carers you are sending to me now. As one gets older, it's nice to see regular care attending to me. Yes, I am only 96!

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark (Plymouth) for me is peace of mind. The carers who visit my mum are very caring and professional. They attend to my mum with great dignity. Nothing is too much trouble and they take her out in her wheelchair and sometimes the care. I would happily recommend Caremark (Plymouth). Excellent service.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased and happy with the care and the carers, they really look after my health and interest, They won't let me carry anything downstairs and make sure I use both handrails to go up and down the stairs. Thank you, one and all.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark (Plymouth) has the best carers we have had. They are always on time and very good at their job.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service provided has been excellent and the support during difficult times has been first class. Staff have been very sympathetic, understanding and helpful at all times.
Thank you to all office staff as well as the caring angels.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Excellent

We have found that all the carers from Caremark have been warm and kind and highly professional in their care.
We are so glad that we chose Caremark, after a friend's recommendation, and always look forward to a member of their staff coming.
We are very satisfied with the standard of care.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother has had care from Caremark since August 2016.
In that time we have been perfectly happy with all aspects of it.
The continuity of the carers is brilliant and they are extremely helpful, professional and friendly.
The whole team are the same.
Administration and office staff are extremely helpful and no query or problem is too much trouble for them.
I would not hesitate in recommending Caremark to anyone in need of care.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The care that my father in law received was first class. He really looked forward to their visits.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The review was done very well, no complaints, only praise for the carers of Caremark, they do a fantastic job. My father loves them all. Highly recommended.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am completely happy with the service. My carer is first class she will so anything that I want her to do, I get on so well with her she is si kind and helpful. Caremark are very efficient. Couldn't wish for any better,

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with all that is in place.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All the care package has been excellent. I like the continuity of the carers. I would be very happy to recommend the company to anyone.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was quite happy with the help when it was needed and would have your help again if needed in the future.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

From the very start of my service from Caremark I have found them very helpful. I have a lot of hospital appointments, some are at very short notice, but the office staff have always managed to accommodate my needs and never make me feel like I am a pest.
I have had 4 main carers and only have had different carers when my visit times have been changed, usually by myself, but the office have often called me to let me know if there is a change of carer. Everyone I have met so far has been so smart, and makes me feel at ease.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Satisfactory

Ever since we have been with Caremark we have been very pleased with the service. Always on time with visits. Extra visits if needed are no problem at all. We have been with a few care firms and Caremark are by far the best.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The service is very good.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark provide two carers to support my dad when I am overseas. I feel 100% confident with their service, especially knowing they will ring or text me if they have worries. I can trust that dad is getting his medication, good meals, and he enjoys their company. His apartment is spotless. They are very flexible in relation to my dates abroad. A very friendly and reassuring service, at a very reasonable cost.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

A very smooth transition to Caremark, no problems with any section. The carers know their job and carry it out excellently and I would highly recommend the company to anyone.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Really happy with Caremark, impressed with the quality of care. All carers are excellent, no problems with anything.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I was with another care company for 4 years when Caremark took over my care. All of the carers I had at the other company came over to Caremark due to the previous company closing. Caremark took the customers and carers at short notice and kept my package of care and my carers the same. I'm very happy with all the help I get.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Graham Livingston, Managing Director at Caremark (Plymouth) responded to this review on 26 Apr 2016:

Thank you for your kind comments, and it's great to know that it was a smooth and seamless transition to Caremark.

Very happy with all the girls.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

They are all cheerful and helpful. I'm always pleased to see them, always helpful and friendly.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The carers who assist mother are both caring, kind and professional in every way with attention to detail surrounding mums care and security within the home.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I found all the carers to be flexible and caring and kind. They still give me independence and don't take over tasks that I can manage, help me maintain as much independence as I can., they are more than willing to carry out other tasks. I've been very pleased with all the care I've received, office staff are very helpful when I need to ring for anything. I am registered blind and carers help me sort out a lot of things.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Very happy with Caremark. Carers are very efficient and friendly and couldn't wish for any better, I am so pleased.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have no problems at all, Caremark has always been very helpful, all the girls i have had have been really nice and helpful. No problems contacting the office. I cannot fault Caremark and their staff at all, i have been with Caremark from the start and have been very helpful.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

As of yet 100% happy with all aspects of my care.

How likely would you be to recommend Caremark (Plymouth)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

I have been with Caremark for nearly two years and have found their overall understanding of my needs have been very good. The only thing i have to say on the negative side is that i do appear to have a very high turnover of staff which can be rather stressful at times.

How likely would you be to recommend Caremark (Plymouth)? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

10/10 very good.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We have been so pleased with the quality of service. The girls have all been well trained, are pleasant and happy, in fact it is a joy to have them in our home. My husband looks forward to his daily help with showering. My eyes are failing and I most certainly would ask Caremark to help me as well as they continue to help my husband.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

A very attentive first meeting paved they way for an excellent start to my care programme. I feel at ease with the personnel provided and assured that I will continue to receive the best care from each carer attending.

How likely would you be to recommend Caremark (Plymouth)? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Good

Value for Money: Good

From the very first enquiry phone call Caremark have been excellent. The communication is efficient and reassuring. The carers and management are outstanding is their attention to detail and quality of care. My dad was relocated from the Midlands and Caremark have been amazing in helping in this transition. He has blossomed in their care. The carers delight in his progress. They demonstrate a genuine interest in his well-being and care. As a family we are all delighted with Caremark and the support and dignity it offers. My dad is now in a nursing home, on admission to hospital everyone commented on how well cared for he was.

How likely would you be to recommend Caremark (Plymouth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Caremark (Plymouth)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

There are no staff profiles posted yet