Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.9 113 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Weekend Charges are enhanced fees are an additional £1

These prices are only a guideline, please contact Caremark Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Holmes (Registered Manager)

Caremark Plymouth Reviews (113)

9.9

Caremark Plymouth has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Plymouth has 113 reviews.

Overall Experience
  • 101
  • 12
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Date Published
  • 113
  • 12
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  • 18
  • 95
Reviewer Connection to Caremark Plymouth
  • 71
  • 14
  • 11
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  • 1
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Total of 113, showing 41-60
Review from Hunter A (Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very good carers who are very helpful.
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  • Treated with Dignity
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Review from Carol P (Daughter of Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my mother receives from Caremark is exemplary in every way. The carers are kind and efficient and rostered for continuity of care. Having experienced other agencies we would not change again. Thank you to carers and management alike for keeping my mother independent.
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Review from Brian B (Husband of Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visits of your carers every day are a breath of fresh air.
They are very helpful with jobs around the house.
The girls have old heads on young shoulders and are always available with information.
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Review from M H (Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had Caremark now for some years and always found them very approachable and friendly. They listen and try to do their best to help. Therefore, my recommendation is sincere from what I know and appreciate.
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Review from C H (Client) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very professional, friendly and helpful outfit which I have enjoyed terrifically.
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Review from David S (Client) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very careful and consistent care. First-class.
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Review from Tena M (Client) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is excellent. I couldn't ask for anything better.
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Review from Sue S (Daughter of Client) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the outset, I was impressed by Caremark. I found their attention to detail reassuring and the care and thoughtfulness that they put into making sure the arrangements for my father were tailored to his needs.
All of the carers who've supported have been thoughtful and attentive; I wouldn't
hesitate to recommend Caremark.
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Review from P W (Husband of Client) published on 24 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really helpful in all aspects. Service provider excellent. Two carers we have had, 2 days, 3 days, 2 days, have been excellent.
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Review from Ian F (Son of Client) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very content with the efficient but friendly and professional care provided.
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Review from Mike H (Client) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service is very good. Second to none. Staff great.
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Review from Jason G (Son of Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review is my dad is happy so I'm happy.
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Review from A C (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with all the care I receive and the girls are great and nothing is too much bother for them.
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Review from Alfie B (Client) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since 14th January 2019, all carers who have been allocated to me have been more than excellent they are cheerful, respectful and bend backwards to do anything for me. With them doing their jobs makes my day I have no complaints.
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Review from Donna C (Daughter-in-law of Client) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Caremark. Dad is delighted with all his carers. So friendly and helpful. Haven't encountered any problems and minor issues dealt with promptly. Happy Dad - happy family!!
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Review from Lynn A (Daughter of Client) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are kind, helpful and they are very knowledgable about the people they are for.
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Review from Jane B (Client) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service.
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Review from Simon B (Client) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had carers up and down the country now for 6 years and by far and away Caremark (Plymouth) are the best and most professional I have dealt with - top marks.
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Review from Beverley H (Daughter of Client) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers twice a week to bathe dad who has Alzheimer's. Carers are very efficient, they are very kind and caring in the way they treat dad ensuring good personal hygiene. Carers are very patient and explain what's happening if dad is having a confused day. Everything left clean and tidy in the bathroom.
Excellent service.
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Review from Kathleen B (Client) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I get carers every day from am to pm, seven days a week. They do all the little things that I am unable to do as I am wheelchair bound.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Caremark Plymouth is calculated as follows: ( (102 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

Meet the Team (0)

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