Caremark Plymouth

Falcon House, Eagle Road, Plymouth PL7 5JY
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9.9 113 Reviews
  • Caremark Plymouth, Plymouth
Caremark Plymouth provides care in the home that is based upon independence, helping with personal issues and day-to-day domestic tasks that have become challenging in order that client can continue to live life to the fullest.

A fully-trained team believe in a flexible approach while allowing individuals to live in safety and comfort.

Opinions and requests are respected, including from loved ones, while 24-hour support is available for more complex needs and the service includes a focus on companionship.

Caremark Plymouth has been rated as 'outstanding' by CQC Report published on the 2nd April 2019
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

Weekend Charges are enhanced fees are an additional £1

These prices are only a guideline, please contact Caremark Plymouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Karen Holmes (Registered Manager)

Caremark Plymouth Reviews (113)

9.9

Caremark Plymouth has a Review Score of 9.9 (9.917) out of 10, based on 18 reviews in the last 2 years.
Over all time Caremark Plymouth has 113 reviews.

Overall Experience
  • 101
  • 12
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Date Published
  • 113
  • 12
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  • 18
  • 95
Reviewer Connection to Caremark Plymouth
  • 71
  • 14
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  • 1
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Total of 113, showing 81-100
Review from Keith H (Son of Client) published on 22 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark are an excellent care provider. The carers are reliable, caring and always willing to help.
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  • Treated with Dignity
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Review from V B (Client) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good review and wonderful carer tp take me shopping. Nothing is too much trouble and assists constantly. No complaints at all, in fact, I look forward to her visits.
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Review from Joan C (Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the regular carers you are sending to me now. As one gets older, it's nice to see regular care attending to me. Yes, I am only 96!
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Review from Ian G (Son of Client) published on 7 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark (Plymouth) for me is peace of mind. The carers who visit my mum are very caring and professional. They attend to my mum with great dignity. Nothing is too much trouble and they take her out in her wheelchair and sometimes the care. I would happily recommend Caremark (Plymouth). Excellent service.
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Review from Iris K (Client) published on 4 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with the care and the carers, they really look after my health and interest, They won't let me carry anything downstairs and make sure I use both handrails to go up and down the stairs. Thank you, one and all.
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Review from John V (Brother of Client) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided has been excellent and the support during difficult times has been first class. Staff have been very sympathetic, understanding and helpful at all times.
Thank you to all office staff as well as the caring angels.
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Review from C G (Wife of Client) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that all the carers from Caremark have been warm and kind and highly professional in their care.
We are so glad that we chose Caremark, after a friend's recommendation, and always look forward to a member of their staff coming.
We are very satisfied with the standard of care.
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Review from Paul D (Son of Client) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had care from Caremark since August 2016.
In that time we have been perfectly happy with all aspects of it.
The continuity of the carers is brilliant and they are extremely helpful, professional and friendly.
The whole team are the same.
Administration and office staff are extremely
helpful and no query or problem is too much trouble for them.
I would not hesitate in recommending Caremark to anyone in need of care.
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Review from David S (Son-in-law of Client) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father in law received was first class. He really looked forward to their visits.
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Review from Rosemary J (Daughter of Client) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was done very well, no complaints, only praise for the carers of Caremark, they do a fantastic job. My father loves them all. Highly recommended.
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Review from Val B (Client) published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completely happy with the service. My carer is first class she will so anything that I want her to do, I get on so well with her she is si kind and helpful. Caremark are very efficient. Couldn't wish for any better,
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Review from Jeremy H (Friend of Client) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all that is in place.
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Review from Dawn W (Client) published on 23 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care package has been excellent. I like the continuity of the carers. I would be very happy to recommend the company to anyone.
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Review from E C (Client) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was quite happy with the help when it was needed and would have your help again if needed in the future.
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Review from Sandra S (Client) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the very start of my service from Caremark I have found them very helpful. I have a lot of hospital appointments, some are at very short notice, but the office staff have always managed to accommodate my needs and never make me feel like I am a pest.
I have had 4 main carers and only have had
different carers when my visit times have been changed, usually by myself, but the office have often called me to let me know if there is a change of carer. Everyone I have met so far has been so smart, and makes me feel at ease.
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Review from Geoffrey T (Husband of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since we have been with Caremark we have been very pleased with the service. Always on time with visits. Extra visits if needed are no problem at all. We have been with a few care firms and Caremark are by far the best.
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Review from Roy R (Husband of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is very good.
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Review from Wendy M (Daughter of Client) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark provide two carers to support my dad when I am overseas. I feel 100% confident with their service, especially knowing they will ring or text me if they have worries. I can trust that dad is getting his medication, good meals, and he enjoys their company. His apartment is spotless. They are
very flexible in relation to my dates abroad. A very friendly and reassuring service, at a very reasonable cost.
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Review from Buggsy (Son of Client) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very smooth transition to Caremark, no problems with any section. The carers know their job and carry it out excellently and I would highly recommend the company to anyone.
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Review from Jeanne H (Client) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with Caremark, impressed with the quality of care. All carers are excellent, no problems with anything.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Caremark Plymouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Caremark Plymouth is calculated as follows: ( (102 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Plymouth is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (18)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Plymouth to verify any information. View our terms and conditions. Caremark Plymouth has an Enhanced Service - more info.